Lodge Brothers (Funerals) Ltd Avis 

5 522
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the first phone call to the funeral service itself we were treated kindly and professionally by the staff at Lodge Brothers. Shannen in the Esher branch gently explained everything to us and gui... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rob and everyone at Lodge Brothers were so kind, patient and so respectful of our mother/wife. We are so glad we choose Lodge Brothers as they remind us there is ethnics and care through tough times e... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provide... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Jo’s compassion and kindness made all the difference to us as a family. She guided us through the planning, helping us to make informed choices at every stage. The staff on the day were also wonderf... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Directeur funéraire
  2. Vente de cercueils
  3. Service de crémation
  4. Entreprise de pompes funèbres
  5. Services juridiques

Écrit par l'entreprise

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

6 k avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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5,0

Tous les avis

(5 522)

664 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Highly Recommend

From the first phone call to the funeral service itself we were treated kindly and professionally by the staff at Lodge Brothers. Shannen in the Esher branch gently explained everything to us and guided us through every step of the process. The staff who collected my husband and those we met on the day of the funeral were all very compassionate and did everything they could to make things easier for us. I have no hesitation in recommending Lodge Brothers.

8 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are deeply grateful for your kind words and are honoured that you entrusted us with caring for your husband. Shannen and our team will be touched to know that their guidance, compassion and support helped make such a difficult time a little easier. Your recommendation means a great deal to us and we sincerely thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Staff very professional and given…

Staff very professional and given privacy at all times. All staff very supported and a team effort.

31 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

We truly appreciate your kind comments about our team. Providing professional, compassionate care while respecting each family's privacy is at the heart of what we do. It is lovely to hear that you felt supported throughout and that our team's efforts made a positive difference. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Love and Care for Mums Funeral

A first class company and first class service. I have been associated with Lodges for many years and would not go anywhere else for such services.

The care and attention was special at a diffcult time

3 juin 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words and for your continued trust over the years. We are pleased that our care, attention and support made a difference and your recommendation is truly appreciated by the whole team. Thank you for taking the time to share your feedback. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

From the initial call to picking up…

From the initial call to picking up Dad’s ashes the service provided by Chris and everyone at Lodge Brothers was sensitive, compassionate and super efficient. At a sad and distressing we felt that we were in very capable hands.

6 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words. We are honoured that you chose Lodge Brothers to support you during such a difficult time. It means a great deal to hear that Chris and the team were able to provide the sensitivity, compassion and efficiency you needed from your first call through to collecting your Dad's ashes.Your thoughtful feedback is greatly appreciated and we will be sure to share your comments with Chris and the rest of the team. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Wonderfully kind staff

Jo’s compassion and kindness made all the difference to us as a family. She guided us through the planning, helping us to make informed choices at every stage.
The staff on the day were also wonderful. Chris spoke with me beforehand and worked hard to ensure the day went just as we wanted it to. Our driver made us feel at ease and was kind enough to laugh at our very bad jokes.
I cannot recommend Lodge Brothers highly enough. Thank you so much Jo and everyone from Lodge Brothers.

21 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your wonderful feedback. It is especially rewarding to hear that Jo’s guidance helped you feel confident throughout the arrangements, and that Chris and the rest of the team ensured everything came together just as you had hoped. We are also pleased that the warmth and kindness shown brought some comfort and helped put you at ease. Your generous recommendation means a great deal to us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Rob and everyone at Lodge Brothers were…

Rob and everyone at Lodge Brothers were so kind, patient and so respectful of our mother/wife. We are so glad we choose Lodge Brothers as they remind us there is ethnics and care through tough times even though it is a business.

19 juin 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt feedback. We are honoured that you chose us to support you and your family. It means a great deal to know that Rob and the team provided the reassurance and support you needed. Your kind words about the values we strive to uphold are especially appreciated. Kind regards Robert Lodge

Noté 4 sur 5 étoiles

Flawless!ery helpful from the beginning and put…

Very helpful from the beginning and put us at ease with dealing with the arrangements and explaining what had to be done. The staff at the funeral were very professional and very helpful, and made the day run smoothly. Thank you to the whole team !

15 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your 5-star review. We are so pleased to hear that our team were able to support you from the very beginning, helping to make the arrangements as straightforward and reassuring as possible. It is especially meaningful to know that our staff helped the funeral run smoothly and provided the professionalism and care you needed on the day. Your kind words will be shared with the whole team. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Thank you Lodge Brothers.

Thank you Lodge Brothers.
I can’t thank Zoe enough for her kindness her patience and time.

13 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you so much for your 5-star review. We are especially pleased to hear that Zoe was able to support you with such kindness, patience and care. Thank you again for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Noté 1 sur 5 étoiles

ABHORRENT ALONG WITH LORRAINE FRANCIS

It is clear to me that my Trust Pilot account has been hacked by Lorraine Francis Solicitors and Mr Adrian Richard Lindsay, a Divorced failed IT Director of a failed IT Company, (Proverb Solutions Limited, Lodge Lane, Colliers Row, Romford) and Lorraine Amanda Francis of (Lorraine Francis Solicitors, The Heights, Weybridge, Surrey) a wholly despicable and abhorrent solicitor, with absolutely no dignity and respect for my deceased parents, Francess Lindsay and
Vincent Lindsay.
Lorraine Amanda Francis has done nothing but to frustrate and delay the probate process, continuing to be abhorrent and despicable, as well as send me malicious communications on the 20th July 2026, the Anniversary of my Mother's funeral.
The Review which I posted in 2024, and my response to your reply will never be removed by me under any circumstances after the way Lodge Brothers treated me in June and July of 2024, so you and your client Mr Adrian Richard Lindsay will need to accept this review, however distressing and uncomfortable it remains for you and your client to read. Also, you and your client need to understand that any tactics that you and your client use to attempt to embarass or humilate me to withdraw my 2024 review will continue to fail...Sticks and Stones, Lodge Brothers.
You should be aware that legal action is in process against your client.
He is suffering from the guilt which he and his family will be living with, which I have no doubt has left him with deep depression. He will have to seek help to deal with how he continues to feel. Unfortunately for him I doubt that he will ever get over his guilt which will probably remain for him for however long he manages to recover, if he recovers.

It seems that his way of dealing with guilt and depression is to, get a doctor to send me a death message of "Very, Very Bad News" then attempting to stop me from attending a funeral, harassing me by sending communication to my probate solicitor via Lorraine Francis, his solicitor (Lorraine Francis Solicitors) causing conflict and dispute with my probate solicitor since 22nd April 2026 and having absolutely no respect for my deceased parents. An abhorrent and disgusting Solicitor. (Lorraine Francis Solicitors). I am convinced that Lorraine Francis will cease to remain in this profession in the future, as her conduct is wholly unprofessional, and falls well below what is expected of soilicitor. She will be reported to the SRA.
Adrian Lindsay's actions since December 2009 are not of my doing. He struggled to support himself, relying on our Elderly parents, in their 70s to pay for Lodge Lane until 2014, hence Adrian Lindsay's guilt and state of mind.
Lodge Brothers, I note that you have other/recent 1 star reviews from other clients since my review in 2024.

Your client's solicitor is continually trying to provoke me, so you could contact Lorraine Francis via Adrian Lindsay so that I won't have to add more to this review. Although I have no doubt that she will be viewing this review.
Lorraine Amanda Francis (Lorraine Francis Solicitors) from Weybridge, Surrey has continued to harass me following the death of my parents,
Mr V. Lindsay, 29th December 2022 and
Mrs F. Lindsay 7th June 2024.
Lorraine Francis has also continued to dispute costs and is causing the Administration of my parent's estate to become a painful and drawn out experience for me. I am in the process of having Lorraine Francis removed from being involved in the administration of my parent's estate. I understand that her client, Adrian Richard Lindsay is disgruntled and that I am entitled to our parent's estate but under UK Law as there is no Will in place he cannot with his deluded state of mind continue to do as he wants, and then send me unwanted communication via Lorraine Francis to cause me distress and insult.
There should be no need for me to add anything further to this review. However had you not treated me in the way you did up to the date of 18th July 2024 then the review which I have had to submit could have been easily avoided by your company.

28 juillet 2026
Avis spontané
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

We are sorry that you remain dissatisfied. However, much of the content of your review relates to an ongoing private family and legal dispute involving third parties. Those matters are entirely separate from the funeral services provided by Lodge Brothers and are not something on which it would be appropriate for us to comment publicly.

We categorically reject any suggestion that Lodge Brothers, or anyone acting on our behalf, has interfered with your Trustpilot account or attempted to influence or remove your reviews.

We do not believe that Trustpilot is an appropriate forum for discussing unrelated legal matters or making allegations about identifiable individuals who are unconnected with this review.

As the matters you raise are now the subject of ongoing legal proceedings between other parties, we will not be entering into any further public discussion.

Noté 5 sur 5 étoiles

Our parents memorial is simple

Our parents memorial is simple, yet beautiful. Thank you so much.

24 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your lovely feedback. We are delighted to hear that the memorial is a fitting tribute to your parents and that you are so pleased with the finished result. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

A long established company you can trust

Lodge Brothers can be relied upon to provide a high quality service with care and integrity. Their guidance and compassionate approach are invaluable at a time when it is most needed.

17 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for taking the time to leave such positive feedback. It means a great deal to know that our team was able to provide the support and reassurance you needed. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

We had pre booked our funerals some 10…

We had pre booked our funerals some 10 years ago. The staff were very sympathetic and caring, helpful without being overbearing, and extremely compassionate from collecting Roger from home to preparing him for his new life, the make up artist made Roger look well. In a difficult time they were exceptional x

2 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are deeply honoured that you chose Lodge Brothers for your funeral plans with us many years ago. It means so much to hear that our team provided the compassion, sensitivity and support you needed throughout this difficult time, while respecting your wishes every step of the way. We are especially touched by your comments about Roger's care and preparation and we will ensure your appreciation is shared with everyone involved.Thank you again for placing your trust in us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Seamless experience from discussion to…

Seamless experience from discussion to execution. Regular communication and faultless and respectful service on the day of the funeral.

17 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

We are delighted to hear that you had a seamless experience from the initial arrangements through to the day of the funeral. Providing clear communication, respectful care and professional service throughout is something our team is deeply committed to, so it is incredibly rewarding to know this made a positive difference during such an important time. Thank you for placing your trust in us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

The team at New Malden were exceptional

The team at New Malden were exceptional. They made a very tough period in our lives so much easier with their care, compassion and wisdom .
The funeral arrangements for our father were handled professionally and respectfully .
With our thanks to all the team

16 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you so much for your kind words and 5-star review. We are truly grateful that you entrusted us with caring for your Father’s funeral arrangements. It means a great deal to know that our team were able to provide care, compassion and guidance and that we could help make the process a little easier for you and your family. Your thanks will be shared with the entire team. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Pamela Rose Kemp

Professional service and an attention to detail that provided a great service. The optionals, in our case flowers and Order of Service, where exceptional.
My mum took out a plan many years ago and what a great choice to have this plan with Lodge Brothers. We received and appreciated the services of Susi and James who looked after us through a difficult time. Thank you.

8 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that your Mum's decision to take out a funeral plan with Lodge Brothers many years ago gave you reassurance and support when it was needed most. Knowing that every detail, from the flowers to the Order of Service, met your expectations means a great deal to us. Your kind words about Susi and James will be especially appreciated. On behalf of everyone at Lodge Brothers, thank you for placing your trust in us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Very professional and extremely kind in…

Very professional and extremely kind in what was,a traumatic time on my loss of my wife, Sandra.
Elaine was extremely helpful and her compassion helped get me through the days leading up to Sandra's cremation.

Sincere thanks for all of the staff for their professionalism and compassion.

Alan Pryer

21 mai 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your 5-Star review. We are honoured that we were able to support you during such a difficult and emotional time. It means a great deal to hear that Elaine's kindness, compassion and guidance helped you through. Your thanks to Elaine and the wider team are also sincerely appreciated and I will ensure your kind comments are shared with everyone involved in Sandra's care.
On behalf of us all at Lodge Brothers, thank you once again for placing your trust in us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

Outstanding service

I cannot recommend Lodge Brothers Dedworth branch highly enough. From our first contact when they came to collect our dad in the early hours of the morning, right through to the aftercare they provided, they were outstanding. Shobha in particular guided us through the whole process not just with absolute professionalism but also with kindness and empathy. Nothing was too much trouble and we felt incredibly well supported. Thank you!

4 juin 2026
Avis spontané
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your heartfelt recommendation. We are honoured to have been able to support you and your family throughout every stage of the arrangements. It is especially rewarding to hear that Shobha’s supportive and compassionate approach brought reassurance during such a difficult time. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

The chaps were very helpful and…

The chaps were very helpful and respectful. They called and explained everything to me. Thank you for your hard work.
Regards
Angie

10 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your kind feedback. We are pleased to hear that our team provided the support and reassurance you needed. Your appreciation will be shared with everyone. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

We would like to thank Julie in the…

We would like to thank Julie in the Twickenham branch for guiding us through every aspect of this process. She was so patient and kind and also made some really helpful suggestions regarding the choice of priest and music. I wouldn't hesitate to recommend Lodge Brothers.

16 juillet 2026
Avis spontané
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your lovely feedback and for placing your trust in us. We are delighted to hear that Julie provided such comprehensive support throughout the arrangements and helped you make choices that created a meaningful and personal service. Your recommendation means a great deal to us. Kind regards Robert Lodge

Noté 5 sur 5 étoiles

1st Class Company and Service from…

1st Class Company and Service from people who care.

21 juillet 2026
Logo de Lodge Brothers (Funerals) Ltd

Réponse de Lodge Brothers (Funerals) Ltd

Thank you for your wonderful feedback. We are delighted to know that your experience reflected the high standards we strive to provide. Your kind words are greatly appreciated and will be shared with everyone. Kind regards Robert Lodge

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