Logitech Avis 

Wish I had read the reviews before buying. Just bought an mx mechanical which is allegedly compatible with android. But when I tried to get the software to use it, it is only available for Windows and Mac. Customer service tell me I can still use the basic functions. So it's not compatible with android at all.
The advertising does not mention this fact. It's an expensive keyboard and I can only use a small part of it.
Very disappointed. Will return and go to a reputable manufacturer.

The most awful customer service I have ever experienced. Communication is virtually nonexistent.
I accidentally ordered the incorrect product but made contact with Logitech in the same hour to cancel the order. They responded to advice they would manage this. Did not hear anything back until the item was delivered (past the initial delivery time anyway). Since returning the item, I still have not received my refund and the company is now not responding to me.
I will now have to raise this with my bank.
Avoid at all costs!

Never Buying From Their Website Again

If I had known how terrible Logitech’s service is, I would have never ordered directly from their website. It’s been 10 days, and my order hasn’t even shipped yet, with zero communication or updates. In 2025, this is completely unacceptable.

When I order something from Amazon, I get it within a day. Logitech? No updates, no transparency, and I’m still waiting. The lack of efficiency and communication is shocking for such a well-known brand.

Logitech seriously needs to step up its logistics and customer service. This experience has made it clear: I will never purchase from their website again. Save yourself the frustration and shop elsewhere.

Ordered the wrong item mistakenly and realised straight away, contacted them via chat to cancel or swap to the item I should’ve ordered, the chat kept getting disconnected. Then I emailed them to tell them to be told it was too late (the order hadn't even come via email at this point). They told me to refuse the item on delivery, which I did on the 20/12. The item then didn’t move until yesterday and I’m still £125 out of pocket and had to order the mouse from John Lewis instead. Don’t buy from this awful company.

Can only review from my personal experience but have just received my product which totally meets my requirements. The has been a slight delay in receiving it but Logitech kept me informed throughout the whole process. I would certainly use them again.

I bought the MX pro at Christmas they delivered the Mac version. Thought no problem I will exchange it. Email, nope. Online chat nope it is a bot. Support nope send you back to the bot. Phone, 40+ mins to get through only IT support no active returns dept only sales. Have to wait for them to contact me. Called again 48hrs later exactly the same. I ordered on 26th Dec and it's now 10th Jan. Absolute nightmare. They cannot organise an exchange so if I ever get a return label I will have to wait for it to go back, get refunded then order again. How can they operate like this.

I bought a keybrd last week, it has smoky grey letters, the advert showed white. I have sent back 3 weeks ago emailed them 12 times receiving a response refund within 24-48 hrs? Since then excuses not refund?
Crooked firm.

Shocking. My first and last shopping with Logitech. It's just shocking how they treat their customers. Ordered on the 02.01. it's 07.01. I have picked the 1-2 days delivery and still nothing. They sent me a message where I can track my order and the tracking button is blank(dead). Never recommend anything from them

Absolutely awful customer service and feedback, I ordered the heavy duty equipment bundle and paid for the 1-2 business day shipping, this was last Saturday and is still yet to arrive, I understand this is a busy time of year but when you’ve paid extra for faster shipping, feels like I’ve been scammed. why have an option when they clearly can’t keep to their standards, very disappointing!

I rarely give 1* reviews for anything as usually a company will they their best to resolve unexpected issues. I ordered from Logitech directly and, well, never again. Understand it was a busy time of year, but there was zero communication when the item may ship, and it took 10 days in the end to receive it.

I emailed support, spoke to live chat, asked via DMs on Twitter. Nothing. Eventually the item arrived and only days later did Logitech support bother to reply with "we can see it's been delivered" message.

Absolutely shocking service from a brand who does make good product.

Said 2-3 days delivery and when speaking to a live chat person they said that is 2-3 days after the order has been shipped from the warehouse! In what universe does that make any sense? This is extremely misleading and Logitech ought to be ashamed to have this shoddy business practise especially at this time of year as people ordering things for their families/friends for Christmas will receive their items way after their expected due date. Don't get me wrong the products from Logitech are good but if you are going to mislead a person into waiting 2 weeks for something to be delivered when it is advertised as a couple of days you lose my respect immediately. I wouldn't recommend ordering from here as any customer service that I spoke to were useless (kind) but useless and couldn't give me any information and just told me things I already knew. I can't believe a brand this reputable has had this issue for years now.

Dreadful company. I ordered a keyboard case for my iPad Air 3rd gen. It's supposed to be compatible, but is not, and doesn't work. Am trying to return the item, but when I eventually manage to get the company on the phone, they NEVER do what is promised and I am still waiting for a Returns label. Delivery takes ages too.

Ordered ear buds a week ago which stated 2 working days expedited delivery. Impossible to call to discuss the fact the order is still a week later sat in Processing and the payment on my banking in processing. When you do get through to an agent on chat support they either pick up the chat 30mins later just as you give up, I imagine seeing an easy closure for TTSO they only pick up chats for closures when the customer gives up on the session, when you do get an agent they can not confirm an ETA or expected date the order and payment will even be processed just we will do it when we can get to it. Be warned never buy direct, customer service is none existent and you can not cancel an order even where it's not even been processed for payment let alone sent to the distribution for shipping. Joke of a company who need to wake up and invest in customer service

Disgraceful Customer Support. After a week of faffing around, I finally got to returned a £180 keyboard per their instructions. It's been 6 weeks now and UPS still have not delivered it back. Logitech say they are 'investigating' but it's been 5 weeks since then. UPS have basicslly lost it and Logitech are so bad to get hold of or get any sense out of they honestly don't seem to care. Dozens of emails, dozens of calls, multiple case numbers. Nothing.

Worst shopping experience I've ever had.

I would give no stars if I could. I ordered a headset that stated it was in stock on the 30th November. My order still says accepted. I have tried to contact them multiple times but get absolutely nothing back. I have now emailed asking for a refund and my email has been rejected. Trading Standards need to get involved. I wish I had read the reviews before I ordered.

Pretty hopeless. I ordered a £100 keyboard with free shipping that should have taken 2 or 3 days. It's almost a week later and the order still says 'accepted'. I used their web chat to try and find out what was going on and I was told after just two responses from the customer service person that they couldn't help me and they closed the chat straight away with no apology. They said I would get an email from someone within 24-48 hours with more info and I'm still waiting. I just can't understand how they can do such a poor job when I could have bought it from a shop for the same money and had it delivered next day. Do not buy direct from Logitech.

Update: my order was eventually delivered, 10 days after I ordered it. Logitech saying 2-3 days delivery was absolutely not correct, and although I'm glad it was finally delivered, I wouldn't be in a hurry to order from them again.

No doubt this won't be allowed becuase it's a bit mean of a title, but to be honest I couldn't care if their feelings are hurt.

Clearly
Useless
Not to be
Trusted cos they're
Stealing a living

May as well just burn your money after you click Pay.

Hope they go under soon so nobody else has to ensure these clowns

Placed an order with expedited shipping.

4, nearly 5 days later I still have an error when looking for an order update, I’ve received no update from them directly, and reaching out to them for help is either impossible or useless.

Genuinely can’t believe what I’m seeing from what I thought was such a reputable brand. Can assure you that this will be my last ever purchase with these guys. Awful

I just can’t believe this company how are they still trading? It is a complete mystery to me with all their negative reviews with no replies to the customers.
I have been trying to track my order for an iPad keyboard which wasn’t cheap but after all the ways of contacting them has come to nothing all the things I have tried says (SORRY WE HAVE ENCOUNTERED A PROBLEM TRY AGAIN) I have bought loads of items on the internet but these are the worst ever I have contacted my Bank because it shows payment pending but because I authorised the payment they cannot help so don’t touch these people with a bargpole because like so many of the other customers you will have big problems

I purchased the Logitech ERGO K860 keyboard hoping it would alleviate the wrist and forearm pain I've been experiencing. While the ergonomic design has been helpful in that regard, the poor quality of this keyboard for its price (£100!) has been a major let down.

Within just a couple of months of use, I started encountering constant connectivity issues. The keyboard frequently disconnects mid-sentence, forcing me to restart it repeatedly. I've tried troubleshooting by:

Changing the dongle to different USB ports
Positioning the dongle closer to the keyboard
Replacing the batteries
Switching to Bluetooth
Using a different dongle - I have an MX Vertical mouse which uses the same Unifying receiver. To rule out a dongle issue, I switched to a spare, but the keyboard problems persisted.
Despite these efforts, the problem persists.

Adding to my frustration, the build quality seems surprisingly cheap for such an expensive keyboard. Some keys are already sticking or feeling worn out, and the lettering on the keys is showing noticeable wear after only two months of light use (a couple of hours a day). One side of the spacebar has even stopped working entirely.

It's worth noting that my MX Vertical mouse, while also showing some wear after a couple of months, works flawlessly with both the dongle and Bluetooth. This leads me to believe the issue lies squarely with the keyboard itself.

Logitech's customer support has been utterly unhelpful. Their initial response was a generic suggestion to try different dongle positions, which I had already done. They then suggested cleaning the keyboard, implying I had spilled something on it. I cleaned it thoroughly, but the issues remained. When I pointed this out, they promised a follow-up from their support team within two days, but I never heard back.

Since then, I've sent several follow-up emails, only to receive the same generic responses about changing ports and cleaning the keyboard. Each time I reply, my emails are ignored.

To add insult to injury, Logitech sent me an email asking me to review this product. However, when I clicked the link, it took me to a screen where I had to agree to their terms and conditions. After doing so, nothing happened. It seems they're more interested in collecting positive reviews than addressing genuine customer concerns.

Frankly, this keyboard and Logitech's customer service are a joke. Order number is #1321355494939. I will never buy another product from Logitech again and strongly recommend that others stay away from their products.

Overall:

While the ergonomic design of the ERGO K860 provides some relief for wrist pain, its poor connectivity, cheap feel, and abysmal customer support make it a product I cannot recommend. Especially given its premium price, I expected far better quality and reliability from Logitech.

Again the Order number is #1321355494939 and I've posted for logitech.com as Logitech cant be bothered to even confirm they own Logitech UK