Logitech Avis 

Had I problem with my headset. I went on to try and buy the part I needed. After going through the farce of entering my details and product code I was asked to send picture of broken part. The agent checked and said wasn't in stock so go and buy from somewhere else. Didn't even say if it will be back in stock or not. I will never buy a Logitech product again. Shame really as the G935 headset is great but customer service lets them down.

Do not buy logitech products if you are Northern ireland based - they do not honour the warranty as they 'cannot' ship to this region. they will continually ask you for an address for a different 'region' - if you manage to convice them that you do not have another address to provide they will then tell you 'opps looks like your product is out of warranty'

Logitech used to be my go to pc accessories - that is no longer the case. have just cancelled ~15 grands worth of corporate Logitech Meetup kit for a number of my employers offices off the back of this shoddy and i suspect illegal behaviour.

I agree with the previous reviewer, that the products from this company are style over substance. I have a security camera that has developed a fault, not even 3 years old. When I contacted customer services for guidance on how to fix it they were completely unhelpful and thanked me for my 'understanding'. The understanding that I now have is that both your products and customer service department suck, and I will not be buying your sub standard products again.

The worst experience ever!!

If you like Logitech, buy their product through third-party websites that can assure you support if needed, as Logitech customer service is a joke.

We are a company, and we have been waiting for a refund for 1 month and 3 days. I contacted their customer service via chat (because one cannot discuss these things over the phone) 10 times, and they keep saying that it will be sorted but without giving any timeframe, email confirmation or the possibility of talking to anyone.

Nobody should buy from them directly, but if you are a business, you will end up also wasting a lot of time on top of the money!

Ordered a limited edition gaming mouse as a gift from the official UK online store. The website states the item will be processed within three days. No communications for a week since then. Every basic action (be it cancellation or return) requires to contact their support in chat - a massive pain in the neck and a huge waste of time! Logitech, why can't we have a self-service option like pretty much every other website on this planet? Anyway, 10 days later asked to cancel the order, despite the item not been dispatched yet they were unable to cancel telling that the item has already been 'processed'. That was a lie as far as I'm concerned because the tracking number only arrived two months later, and was shortly followed by the item itself. By then I bought the same item elsewhere. Arranging a return was another nightmare. Apparently everything comes from the eu, just to send anything back you need to attach all sorts of forms and declarations to the parcel. Woefully inefficient, they really should not have a UK based store if they can't deliver the service. Just let Amazon handle it.
PS The product itself is nice.

I placed an order on November 14 and it wasn’t delivered. I have contacted their customer service15 times and they just leave the chat. My order number is 1611689054439. Please help me get my money back as this company doesn’t have customer care!

Highly recommended not to buy directly from the company. They couldn't cancel an order an hour after I placed it and the return policy is so tedious from the UK that I just gave up (the support line didn't even know the correct procedure on how to return it from the UK)

Originally ordered 3 items. I wanted to return 2 of the items and 2 weeks later, Logitech have gotten nowhere. All I ask for is a return label to return the products but seems that Logitech can't even handle that. Disappointed with their team as a whole.

Do not buy directly from their website!
I have ordered an item from Logitech to replace my old one. Two days later the item wasn't despatched and tracking number wasnt issued.
I have contacted them and ask to cancel the order and refund my money. I was told that order can not be canceled until received, and then you have to return it to get your money back.
I still don't have the despatch confirmation seven days later.
I went and bought it from local retailer and received it the next day.
And opened a dispute ticket with PayPal.

I have bought one of the top of the line keyboards, mx keys, expecting it to work via Bluetooth on all of my devices, as advertised. The keyboard for some reason that only Logitech is aware, is not supported on PS5, which leads me to believe that it is falsely advertised and I feel deceived. Also there is no support online about this issue nor any updates as of when this is going to be fixed. Do not purchase this keyboard if you are hoping to use it on your PS5 console.

Great help and support, excellent customer service team, special thanks to Denis!