Logitech Avis 

These people must study hard to remain so unhelpful. I have had to put a very very simple matter in the hands of American Express because Logitech frustrate my every effort to resolve a simple matter like returning a good...

Amex have been good and permanently credited me with the purchase price of the mouse.

Like dealing with children, I know they are on the minimum wage but not interested, website very poor

They shipped out a left hand mouse instead of right. I purchased it as part of a larger order that had a discount, and couldn't just return it to repurchase. Support team after escalation said I could get a replacement, I followed their tedious instructions to ship the item to Netherlands (I'm in UK), and they then refused to ship out a replacement. This whole deal has been ongoing for a month.

My product never arrived!
It supposed to arrive to my home but it’s not. UPS showed it shipped to a drop point next to my home. But the drop point said that they never received this parcel. UPS asked me to contact Logitech.
I contacted Logitech with back and forth email and phone call( after a whole week.) They told me that they need a maximum of 14 days to deal with this case.

Speechless

Horrific company - gosh I wish I checked the reviews first. Same issue of order not being shipped and their support acts like there is no issue at all. 1-2 day it said for delivery and it's now been 8 days with no order number. DO NOT BUY FROM THESE CROOKS!

Update: to add to this the actual hardware is rubbish. Left click not working sporadically. take off the cover, take out battery and it works again. Lots of people reporting this in reddit. Logitech bever again.

Original message: Oh wow... Didn't think that ratings would be so low and people having the exact same issue. 3 days and order still hasn't been dispatched or any date given. Item still in stock and "ready to ship". Is this really one of the leading PC accessory companies in the world? Just give up your online shop... Your brand is damaged in my eyes now. Person on chat was apologetic and friendly but could not help in anyway...

Genuinely shocked at how bad everything is about this company. Didn't think I needed to check trustpilot as thought it was fairly reputable?

All I wanted was to return an item and they seem to have made it damn near impossible at every turn. From saying I don't have an order number or an account, to taking days to reply to emails. Every time I ask a question on how to proceed further, I am just transferred to another department that takes another couple days to reply. So far I think I have been transfered about 6 or 7 times. I am going in circles and it's like talking to a brick wall. Its absolutely baffling and diabolical, this is logitech? Really??? I doubt that once I actually get to send this item back that I will get a refund anyway, judging from other reviews here. Absolutely fuming and will never buy anything from them again.

I recently ordered a keyboard and mouse combo from Logitech UK's website on 17/05/2024. Today is 24/05/2024, and I have not received any updates on my order, even though the website states that dispatch occurs within 2-3 days.

I have attempted to contact customer support via chat over the last 2-3 days regarding the status of my order. However, each representative has given me a generic, copy-paste response, stating that they will email me within 24 hours, but I have yet to receive any update.

Unfortunately, I did not check Trustpilot before placing my order. If I had, I would have ordered directly from Amazon, which offers next-day dispatch. I have ordered items from Logitech in the past, and they were delivered on time.

Lesson learned: do not order from Logitech's website; order from reliable platforms like Amazon.

No matter how good the product is, poor customer support can damage the brand!

If I could put 0 stars I would. These guys are thieves. I purchased a headset for my Xbox X which turned out not to be compatible so I returned it with great difficulties. Never got a refund. Contacted them many times and despite their promises nothing ever came. So I have no product and down on the money. Shameful. Avoid these guys at all cost. Should have read all the reviews before purchasing.

Bought a set of Astro A40s as they seem to be the only place to purchase them now following the aquisition of astro gaming. Order was shown as taking 1-2 days to dispatch however it took 4 and customer service was less than helpful in regards to contacting them. Once the order was shipped it has then been stuck in customs due to what UPS claim is a lack of the correct import documents. These headphones were a present for someone which has since been and gone. I ordered expecting a UK based shipper and seller but these come from the netherlands. I wont be purchasing again.

Update 2026:

I have amended my review since having to deal with Logitechs customer support. The staff are always helpful and have gone above and beyond for myself! Replacing units that are current out of stock or no longer forsale!

They do not sell to residents of Northern Ireland but they don't tell people this at any point during the checkout procedure - they wait until you've loaded up your shopping basket and clicked on one of the payment options then the page stops responding or throws generic error messages. When I asked why they do not deliver to Northern Ireland they initially blamed "Brexit" but then backtracked on this when I told them that no legislation or logistics had changed due to Brexit. They also refused to fix the shopping basket bugs and referred me to their "unsolicited suggestion" policy instead. Never ever again through any retail outlet would I ever consider Logitech. They don't deserve the business!

Never order anything from their website. It's has been a week and half now since I have order a Logitech steering wheel and they haven't contacted me yet. I raised a ticket to cancel my order as it's taking too long but the support says they can't cancel my order because they are unable to contact their own back office to check if the order has been shipped.

I bought a camera and a keyboard for my home office set-up. First the keyboard takes 7 days to arrive and Logitech tells me it is UPS fault. Now the camera I ordered is having the same "issues" this is the 3rd time the item has been dispatched from the depot in Netherland and it hasn't arrived. I have been waiting for 1 hour in the live chat to be told I was transferred to USA support and I have to wait again.

My logitech g502 x plus wireless mouse has a problem with the right click starting to become loud and just feels wrong, tryed the online support but got no response, how am I going to be able to get this fixed.

So I bought a new mouse from Logitech…
So I bought a new mouse from Logitech direct. I ordered the new M500s mouse as it had new features like variable DPI. When it arrived it was in a package marked as an M500s. I opened the package and then noticed the part number on the mouse is different to the part number on the packaging. The new M500s mouse part number is 910-005784 which is displayed on the outside of the packaging. However, the number shown on the mouse itself is 810-006874 which is the part number of the OLD M500 mouse. I try to do a return to Logitech but find that their website is absolutely awful! I log into my account here in the UK and then start the returns process where they as for the order number and email address, then click on next and the page then goes to Logitech USA and gives a message stating 'Invalid URL'.
At this point I phone up Logitech on the UK support number 02030248159 - I wait and wait and the an automated answer system states that no one is available but they will ring me back. I select this option and wait. About half an hour later I get a call from a withheld number - it's Logitech USA ? I explain what the problem is and the guy called Joe says he will sort it out and hangs up. Since then no contact from Logitech in any way shape or form. Diabolical support system. I'm stuck with a mouse I didn't order and can't send it back for a refund. Upon further investigation I discover that Logitech have been doing this for at least 3 years ! Bestbuy.com have reports of this bad practise going on in 2020.

Disgraceful return policy.
Not following the Consumer Rights Act 2015

No replies for days on end.

They are hiding behind their policy which is not important when it comes to the Consumer Right Act.

I’ve had to get into contact with Logitech numerous times recently in regards to my ‘high quality’ ‘reasonably priced’ Astro A50 Headset as I have had ongoing issues that I cannot resolve, I managed to get into contact with them once (out of 5 or 6 times trying) where they told me to try all the stuff I had tried again, so I did. However, this did not work and they failed to ever respond and help me resolve this issue.

I have purchased a number of Logitech home security cameras.
They are battery powered, which is charged regularly by placing them on a 'charging' ring.
Over a period of time, the battery in one of my cameras has degenerated and now completely failed.
I contacted Logitech support to ask them where I could get the battery replaced. I told them that I would be happy to pay for the work as it is out of warranty.
This was their reply:

"Thank you for following through on the steps. Since we do not have spare parts to replace the internal battery, and we do not have repair centers to have your camera checked.

However, we are never pleased to know that one of our products has malfunctioned. And our goal is always to provide full satisfaction to all of our customers.

Because we understand you and cherish your continuous patronage, we can offer you a 20% discount that you can use for all across products on our Logitech website. You can apply the discount code to your next Logitech purchase, such as mice, keyboards, cameras, and other products.

For future reference, your ticket number for this issue is 12144651 and you can reference it should you have any further questions regarding this case"

So, before you part with your hard earned money to buy an expensive Logitech product, do be aware that you may not get any backup if the product fails.
They don't have spare parts ( which is amazing in itself ) and they don't have service centres.

DO NOT PURCHASE ANY PRODUCTS DIRECT FROM THE LOGITECH WEBSITE!!

Scroll To The End For Conclusion...

I am just posting this provisional
warning about Logitech which, until now, has been a brand you can trust, not anymore!

I ordered a K650 Keyboard+M650 Mouse from Logitech's website.

Straight 'out of the box', the Keyboard was faulty, several keys would stick down and not pop up. I contacted Support (Ticket number: 12030832)  to initiate a refund and was told 'Sales' would contact me by email to supply the return details and postage label. After two follow-up calls by me, no one from Sales has contacted me. I will update this post when/if this dreadful customer service/support dept. responds.

UPDATE: It took a month to finally receive a refund for an "out-of-box" faulty Keyboard. The whole experience was a disgraceful display of 'Customer Care' by the Swiss Company Logitech.

Wish I had looked here first. Order was Latem no comms to say so, chased, tried to cancel, couldn't. Said it was dispatched, still hasn't delivered although UPS gave me a time slot. Atrocious.