Lottoland Avis 

6 021
•
TrustScore 2 sur 5

2,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

If I could give a zero i would, trying to withdraw £60 they want bank statements and photos of passport/driving licence NO SCREEN SHOTS!! Avoid using this online site at all, believe me ive used 90... Voir plus

Noté 5 sur 5 étoiles

I enjoy playing with Lotto land because it’s really easy to use and doesn’t just take ur bets but gives back in many ways I have had free spins and bonus deposit matched and lots of other offers sti... Voir plus

Noté 1 sur 5 étoiles

DAS SCHLIMMSTE CASINO WHAT EVER, bittet mit freundlichen gesten und diversenJackpots, Auszahlung wird mit Zeitraffer definiert, AUSZAHLUNG ODER NICHT, Finger davon. Habe mehr von Echten CASINO als di... Voir plus

Noté 1 sur 5 étoiles

Zero is the review rate of this gambling site. I have a withdrawal and it took ages to arrive in my account. Stafff not handling my case properly and I am annoyed and disappointed.

À propos de l'entreprise

  1. Fournisseur de loterie
  2. aussi dans
  3. Casino en ligne

Informations provenant de diverses sources externes

At Lottoland, you can bet on the outcome of the biggest and best lotto draws the world has to offer.


Coordonnées de contact

Information importante

2,2

Bas

TrustScore 2 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,2

Tous les avis

(6 021)

309 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Very poor quality games.

Very poor quality games.
Spend days building up features but the bonus levels are never given.
Do not use this site.

To your reply, thats a load of crap, the same games on other sites dont hold the feature for days.

25 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Ian, thanks for your review. I’m sorry to hear that the games didn’t meet your expectations and that you’ve had a frustrating experience.

Please note that all our games are provided by certified providers and operate on regulated systems. That said, I completely understand how it can feel when features or bonuses don’t trigger as expected.

Gambling always involves an element of chance, but if you’d like, we can take a closer look at your recent gameplay to check if everything is working as it should. Please feel free to reach out to us via email or Live Chat, and we’ll be happy to assist you further.

Noté 1 sur 5 étoiles

Another update

Another update

Still absolutely no communication from there’s guys.

Still no withdrawal or verification.

Contacted Ibas to start claim against them.

Made an official complaint to them

Still heard absolutely nothing back, no phonecall, no emails, live chat just cut you off.

DO NOT GIVE THEM ANY MONEY, THY DO NOT PAY OUT

1 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Nick,

I’m really sorry to hear about your experience, that was never our intention. I understand your frustration regarding withdrawals and verification delays. While I can’t discuss specific details here, I encourage you to contact us via email or Live Chat so we can review your complaint fairly and help clarify the situation.

We take feedback like yours very seriously and want to ensure any issues are properly addressed.

Noté 1 sur 5 étoiles

Deposit taken from card but not credited to account

I made a £5 deposit using my usual payment method, saved in my Lottoland account. My bank account shows 3 × £5.00 payments made to Lottoland, none of these are reflected in my playable balance. Their 24hr support claim is in the form of a chat bot which is not helpful at all.

Not even 30 minutes after writing this review, I'm now not even able to login to check if my deposit(s) have been processed. Each time I attempt to login "an error has occurred" is displayed.

I recommend reading some of the more recent reviews on here before you use this site.

22 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi, thanks for your review. I’m sorry to hear of your issue. We can’t discuss specific details here unfortunately, but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Noté 1 sur 5 étoiles

Fraud and most crupt side don’t waste…

Fraud and most crupt side don’t waste money here nobody win here even if win you have to struggle for withdrawals see people comments.I am using this site since last two months only and every time I vame to play here I loose only on Roulette and dead sure magnet working here and They keep saying RNG bla bla but in reality they cheat and make money.I can’t swear on this platform otherwise I could write worst one.

20 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Daljit, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration regarding the games and bonuses. All our games come from certified providers and are regularly tested for fairness, so we take concerns like yours very seriously. While I can’t discuss specific account details here, please contact our official support channels, and we’ll make sure your concerns are reviewed thoroughly.

Noté 1 sur 5 étoiles

Cowboys

Absolute disgrace placed an inplay football bet £200 double and it won on the 16/3/26 the bet was settled as won but no payment made to my account balance..contacted support chat and was told they couldn't see the bet on my account but then changed there mind and said yes they could see the winning bet and it wasn't settled on they're end this was the following day17/3/26 so after emailing there support and no answer still we are on the 18/3/26 and still no funds contacted chat again to be told it's a third party that settles bets so 2 days on and my winning bet has still not payed out absolute crooks 20 plus years of betting and I've never came across this next step will be IBAS

16 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Andrew, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Noté 1 sur 5 étoiles

STAY AWAY THIEVES.....My neice

STAY AWAY THIEVES.....My neice, signed up added £35. Then they closed her account. Shes sent all the proofs they have asked for and still nothing. Vile company. also their replies to reviews are generic. Should be ashamed

14 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Julie , thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Noté 3 sur 5 étoiles

Waiting for withdrawal... (update received payment)

After withdrawing my money on Monday and then checking the reviews, I am quite skeptical to what will happen, there is mixed reviews but that could be down to personal circumstances, my deposit is all above board, my bank etc... 3k I have withdrawn. It's now Tuesday, still no money and now received an email asking for loads of documents (as per other reviews).
Compared to other websites, this is not as straightforward and actually leaves for a bad experience. General checks are understandable, but my account is self verified and these are abit excessive.
1* for now... will increase review score when I receive my withdrawal and update accordingly.

*Update* Tuesday evening: All documents now submitted promptly—awaiting verification and withdrawal processing.

*update* Wednesday - proof of payment (transaction proof) declined... screenshot not acceptable. This is not statemented yet on my bank so had to request an interim statement and in the mean time sent a pdf download of transactions. Hopefully this is accepted.. this is ridiculous considering they accepted the money, proof its my bank provided and they all talley up. Crazy! Let's see what happens tomorrow...

*update* Friday - Yesterday documents declined as document not got branding etc of bank. Today I have got a statement and submitted this which fully complies with everything they have asked for and shows transactions for my deposits.
Let's see what comes back from this...

*update* Saturday - email thanking me for providing document - escalated to specialised department for verification.

*update* Monday- documents verified and payment processed. 2 - 5 business days. Awaiting payment...

*update* wednesday.. payment received! Upgraded to 3* vice 1* - however, the drawn out process for verification and unprofessional feel to live chat let's this site down. Will not be using again.

16 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Steve, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Noté 1 sur 5 étoiles

Limit ised nearly every month no win…

Limit ised nearly every month no win dosnt give you anything free no rewards nothing, then wheel is hit snd miss but gives you 10p then has check give you £2 bonus after spending a fortune that’s me done with this crap

13 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Andrew, thanks for your review. I’m sorry that your experience with limits, rewards, and bonuses wasn’t what you hoped for. While all our games come from certified providers and are regularly tested for fairness, I understand your frustration and appreciate your feedback. Please reach out through our official support channels, and we’ll be happy to review your experience and see if there’s anything we can clarify or improve for you.

Noté 1 sur 5 étoiles

Third and final review of this site as…

Third and final review of this site as I will be cutting my losses and closing my account. Absolutely horrible, just steals your money with very little or no return, deposit after deposit just swallowed up. If you're lucky enough to hit a bonus don't expect anything but pittance. Do youself a favour and keep your money in your bank and stay away from this site.

13 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Andy, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration with deposits and bonuses. All our games come from certified providers and are regularly tested for fairness, but gambling always carries risk and sometimes things don’t go our way. While I can’t discuss specific account details here, please contact us by email or through our official support channels, and we’ll be happy to review your experience and help clarify the situation.

Noté 1 sur 5 étoiles

They are 110% a scam of a casino yes…

They are 110% a scam of a casino yes all the slots are fixed they offer the worse deposit bonuses ive ever seen. Like other poor victims have found out all there slots do not pay the correct RTP. there games crash all the time.. I don't think they will be around much longer there going under thats why they are scamming there remaining customers... They are scummy Thief's steer clear

13 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Daccy, I’m really sorry to hear you feel this way, that was never our intention. I understand your frustration regarding the games and bonuses. All our games come from certified providers and are regularly tested for fairness, so we take concerns like yours very seriously. While I can’t discuss specific account details here, please contact our official support channels, and we’ll make sure your concerns are reviewed thoroughly.

Noté 1 sur 5 étoiles

Avoid

In the beginning, it gives you a few smaller wins just to get you hooked. Then it puts you into a losing streak so bad, you won't believe it! There are games where I’ve done over 500 spins without a single bonus. Now, 25-30 spins without any win are common, followed by a bonus game that only pays out 15x. Avoid this scam casino!

11 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Ferenc, thanks for your review. I’m sorry that your experience wasn’t what you hoped for. Gambling always carries risk and sometimes things don’t go our way. If you wish, we can check together whether there’s been any issue on our side or the games — please reach out our official support and I’ll help you raise a review of your recent sessions.

Noté 1 sur 5 étoiles

Never let me use free bets that I…

Never let me use free bets that I suppose to get , unfair scam bookie

10 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Piotr, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Noté 5 sur 5 étoiles

Didn't realise I had not been paid…

Didn't realise I had not been paid email went to junk. Have sent bank statements i hope they are honest. 1 star till I get paid its over 1000
Update been paid promptly after submitting documents

10 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi James, thanks for your review. I’m sorry to hear you had trouble withdrawing your money with us. I see you spoke with Alex on 12.03.26. We can’t discuss specific details here but you can contact us by Live Chat and we’ll be happy to get this sorted as soon as possible.

Noté 1 sur 5 étoiles

Ive been waiting for 2 weeks for my…

Ive been waiting for 2 weeks for my entitled winnings and still no payment. Ive sent them proofs what they have asked for 4 times via email And no response after my follow up emails and ive even followed and reported on the chat portal and no response. I genuinely believe I've been scammed and I will now report lottoland to the gambling commission.
EDIT - I've sent you everything you have asked for 4 times in the last 7 days and nothing which makes me believe you are a scammer and not trustworthy

24 février 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi there, thanks for your review. I’m really sorry to hear how frustrating this situation has been for you, especially while waiting for your withdrawal.

I’ve checked your case and can see that our team previously contacted you to advise that some required documents are still missing. These documents are needed before we can proceed with the verification and payment process. As a company licensed in the UK, we’re required to follow strict regulatory rules set by gambling authorities, which means we must keep certain verification documents on file to ensure player security and maintain a safe gaming environment.

As soon as the outstanding documents are received and verified, our team will be able to continue with the review of your withdrawal. If you’re unsure which documents are still required, please contact us again via email or Live Chat and our support team will gladly guide you through the process so we can resolve this for you as quickly as possible.

Noté 1 sur 5 étoiles

Avoid these robbers.Games are rigged &…

Avoid these robbers.Games are rigged & do not follow rtp protocol as should.Have now reported these to gambling commission as I have played same games aporox same spins & money which pay out better on other sites.So dont reply saying your games follow guidelines as clearly dont when see other bad reviews.We see on the gambling commission report once investigate this shambles & hoping get big fine or shut down.
Stay well clear & use proper high st bookies that have online casinos.

7 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Michael, thanks for taking the time to leave your review. I’m really sorry to hear you feel this way, that was never our intention. Please know that all our games come from certified providers and are regularly tested for fairness. While we can’t discuss account-specific details publicly, you’re very welcome to contact our official support if you’d like us to check your game logs or review your sessions, and we’ll make sure your concerns are looked at carefully.

Noté 5 sur 5 étoiles

Nenew nivě help thank u

Nenew nivě help thank u

6 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Vlado, thanks for your review! Your feedback means a lot to us, and we’re always here if you need any further assistance. Thanks again and best of luck!

Noté 5 sur 5 étoiles

Always professional great people

1 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Marcin, thanks so much for your kind review! We’re really glad to hear you’ve had a positive experience with our team. Providing professional and friendly support is very important to us, so it’s great to know that came across. We truly appreciate your support and wish you the best of luck!

Noté 1 sur 5 étoiles

Still waiting on a refund from this…

Still waiting on a refund from this awful, scamming site, signed up with them thinking my gamstop was up, successfully signed up, started playing for about a couple weeks, over a £1000 I deposited and had one small win then I went to log in one day to say I'm suspended! Has anyone got any ideas about wat I can do about this pls!

10 décembre 2025
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Lance, I’m really sorry to hear you feel this way — that was never our intention. I understand you feel misled and I’d like to help clarify the situation, I ask you to please contact us by Live Chat and I’ll ensure that someone reviews your complaint fairly.

Noté 1 sur 5 étoiles

Absolutely appalling customer service

Absolutely appalling customer service. 7 days asking for address verification 7 days of giving it to an agent yet still not allowed my withdrawal I requested 8 days ago. No warning on my account that address verification was needed. 72 hours is the only response I keep getting told yet double that has passed

1 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Amanda, Thank you for your review. I’m really sorry to hear how frustrating this has been, especially when you’re waiting on a withdrawal.

In some cases, additional verification is required before withdrawals can be processed as part of our standard security checks. I understand that the timeframe you’ve experienced feels longer than expected.

We can’t discuss account-specific details here, but please contact us again via our official channels and we’ll ensure your case is reviewed and escalated as quickly as possible.

Noté 3 sur 5 étoiles

Decent enough site apart from slowness of payouts.

The slots are fun reasonable prizes, biggest problem is the slowness in whch payouts are made.
I've got use to the payout not being instant but up until now they have been in by midday the next day.
However it has now been 3 days and nothing. When I interacted with their AI it states it can be up to 5 days! Other sites payout instant.
Lottoland take out instant, please start paying back instant!!

2 mars 2026
Avis spontané
Logo de Lottoland

Réponse de Lottoland

Hi Joe, thanks for your review.

I’m really glad to hear you’re enjoying the slots and prizes, but I’m sorry to hear you’re disappointed with the payout time. We always do our best to process withdrawals as quickly as possible. However, the time it takes for the funds to reach you can vary depending on the payment method and your bank’s processing times.

If your withdrawal has been pending longer than expected, please contact us through our official support channels and we’ll be happy to check it for you.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus