Luminesce Avis 

I just realized I got scammed by this company. Unfortunately I ordered one of their most expensive items. A week after my order I got an email from them asking if I meant to order within U.S. because they seemed to mistakenly receive an order for European parts. I was thankful for the clarification and wrote back. After a few weeks I still haven’t received my shipment or any updates. I wrote them back with the email they sent me and guess what…the email is no longer valid and my email was rejected by the server. I can’t believe I just got scammed by this company and lost $400!

This company is a fraud. They claim to ship your product and as of 5/21/2025 we have not received the order placed on 4/30/2025. They cannot produce tracking information or do they care. NO Accountability.
Read all the fine print. They took the credit card payment no problem. I want a refund.

I purchased this online two weeks ago and on May 15 it was to be delivered and I have not got a reply and I don’t know where my package is and nobody has emailed back. I tried this other email that’s on the website and it says that the email doesn’t exist. Did I just get ripped off?

Product only worked for a short while and, after brief communication was had with a rep from their customer service team, contact was lost and our issues raised were never followed up. Spoke initially to a person named Joanne who was helpful at first but then went quiet and out of contact when we asked for either a refund or replacement of the original product that was bought. I would advise anybody interested not to engage with this company or buy anything from them

AaaMAZZZING...I started noticing results almost immediately (with 5 days)! Definitely worth the price point and the 2 week wait.

BEWARE!!! AVOID!!! this company. I've had to cancel my credit card. They made unauthorised transactions trying to claim I signed up for an auto renewal which I unclicked at the time of a purchase. They will not allow your order to complete unless you authorise for them to save your credit card details. They say return the product but refuse to advise the return address as per their online policy. They do this hoping people will go over 30 day return policy. They don't engage. Very dodgy operation. Products don't work and are crap. Would imagine good reviews are fake. The website is not working within 1 day of me lodging a detailed pattern of events of there operation.

My product did not arrive yet, it's been over 15 days that I ordered it. I tried reaching out to the customer support and they never got back to me. My card has also been charged but I still don't have the product. Veru very disappointing
Do not trust their ads, they are not genuine.

This company does not stand by its product or guarantee. They advertise a guaranteed 30 day return policy...when in fact they do not allow you to return. Their communication is unprofessional and rude. I will never give them a positive review..They are a scam!

I’m still surprised how affordable this device + serum is for the results it gives. feels like a splurge, but my wallet didn’t cry.

I don’t trust things that promise miracles but this sculptor + serum duo is the real deal. my skin’s proven it.

Besides taking 2 weeks to get it..it didn't work. After trying it for a week and not seeing any difference I went back online and watched the videos of customers who swear by it and found out it should vibrate upon contact and mine didn't do that at all..nor do I believe I have the 7 different colors. I reached out to customer care they replied right away, asked for my order number and then nothing! I followed up on my contact, still nothing. I submitted a request today to get a refund and they replied back that I was outside of their 30 day window. Apparently they only can guarantee that their product will last 30 days. Mine never worked.

Love the product and so relaxing and easy to use. Very affordable too! I started noticing differences in my skin within a week!

sculptor red light + serum is the ultimate hangover hack. first thing in the AM, and I don’t look dead. just refreshed.

fallen asleep with this serum on by accident and still woke up glowy. sculptor the next morning helped drainage and I felt human again.

my skin is pretty stubborn but sculptor + serum got it right in two weeks. now I’m skipping concealer ‘cause my dark spots faded.

I loved the product and used it 2x a day as directed. The product stopped pulsating just after 30 days of purchase. The company will not support their product after 30 days.

Don't believe their 30 day return/refund policy!! After using the device for 18 days during my regular twice a day skin routine I saw no difference in the condition of my skin, so decided to return the device for a full refund as their website indicates. HA!! All you get is MAYBE a return email that states they will send you an address to return the unit to once you send all kinds of pics and answer more questions. I did as they asked and then got crickets. Nothing. Please don't be duped by their claims of a 30 day return policy-it's simply a lie.

Used the product about a dozen times over a 4 month period and it completely stopped working. Sent an email to support asking for an exchange or refund and was told it was past their 30 day period.

Horrible Customer Service. Only used the wand one time and realized it wouldn't work for me due extensive dental work. It hurt too much. I initiated a returm. Was told I needed to provide photos, receipts, etc...showing it was still in its original packaging and only used once and they would review these documents and get back to me regarding whether I was APPROVED to return it or not. (I have never been asked to take these steps in order to return something) Again, I used the wand only one time and never even opened the serum. The documentation I provided them made that very clear. It has been over 3 weeks since I provided them this information and I have yet to hear back from them. I have sent 3 more emails asking for a response and NOTHING. No response whatsoever.
They charged me $96.00 and then completely ghosted me! DO NOT BUY ANYTHING FROM THIS COMPANY!