I’ve purchased several LumyHealth RLT products for myself and daughters. Great results from pain relief on our backs and knees or anywhere it hurts! I have been recommending LumyHealth products to m... Voir plus
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Lisez les avis des autres
I received an open box item when I ordered a new red light bag. I contacted customer service asking for a refund. I was told that a part had been replaced and it wasn’t used. A reputable company wou... Voir plus
Lumy Health’s Customer Support Team was quick to respond to my inquiry and very professional and courteous in assisting me to resolve an issue. Very refreshing to receive this type of service and I al... Voir plus
I was skeptical when i saw a high-end red light device at a really affordable cost; most such products are crazy expensive. But this was a great buy all around, it showed effectiveness from the first... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
LumyHealth is a wellness-focused brand dedicated to providing safe, effective, and accessible red light therapy solutions for home use. Our mission is to empower individuals to take control of their health through science-backed, non-invasive technology. We specialize in a range of FDA-registered red light therapy products, including full-body therapy mats, targeted LED panels, wearable caps, and skincare-focused devices. Each product is designed with both performance and comfort in mind, making clinical-level therapy achievable from the comfort of home. At LumyHealth, we value transparency, customer care, and continuous innovation. From chronic pain relief and muscle recovery to hair regrowth and skin rejuvenation, our devices are trusted by thousands across the U.S. and beyond. Whether you're looking to relieve discomfort, improve your wellness routine, or explore alternative healing — LumyHealth is here to support your journey to better health, naturally.
Coordonnées de contact
1500 N GRANT ST STE R, 80203, DENVER, Etats-Unis
- support@lumyhealth.com
- lumyhealth.com
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Try LumyHealth you won’t regret it!
I’ve purchased several LumyHealth RLT products for myself and daughters. Great results from pain relief on our backs and knees or anywhere it hurts!
I have been recommending LumyHealth products to my colleagues and friends. I started with the Red Light Therapy Pad and WOW after 2 weeks I felt a big difference.
Just buy one product and give it a try, you won’t regret it!
14 août 2026
Avis spontané
Received an open box when ordered a new product.
I received an open box item when I ordered a new red light bag. I contacted customer service asking for a refund. I was told that a part had been replaced and it wasn’t used. A reputable company would have sold this as a factory recertified or reconditioned product. They offered me a small amount of money for my inconvenience. I have asked for a factory sealed replacement or refund.
This practice is considered deceptive trade practice and can constitute fraud or misrepresentation.
8 octobre 2026
Avis spontané
Still waiting for my healing…
Still waiting for my healing experience. Recieved defective equipment and now the replacement simple power adapter is supposedly on its way... FROM CHINA. Very disappointed. Customer service is significantly deficient. No way to speak with anyone and the responsibility is on you to send video of your problem. Ridiculous.
9 octobre 2026
Avis spontané
We are using it daily and so far so…
We are using it daily and so far so good. The sale price encouraged us to purchase from you.
24 septembre 2026
Avis spontané
Lumy Health’s Excellent Customer Support!
Lumy Health’s Customer Support Team was quick to respond to my inquiry and very professional and courteous in assisting me to resolve an issue. Very refreshing to receive this type of service and I also highly recommend their products as they truly work and I use them daily.
29 septembre 2026
Avis spontané
Réponse de Lumyhealth
We’re very sorry to hear about your experience. We understand how frustrating it is to be waiting for your order while also having difficulty getting the assistance you need.
We sincerely apologize for the delay and for the inconvenience caused during the delivery process. We would like the opportunity to look into your order and help resolve the issue.
Please contact us at **[support@lumyhealth.com](mailto:support@lumyhealth.com)** with your order number, and our support team will check the latest shipping status and assist you with the next steps.
Thank you for bringing this to our attention.
LUMY RED LIGHT PRODUCTS AND BAD RETURN POLICY
Lumy Health packaged and delivered two red light full body mats quickly. I did not see or feel any results from their use after 6 weeks. I purchased a competitor laser led mat and felt it start working immediately. I WOULD ONLY RECOMMEND PRODUCTS THAT INCLUDE LASERS AND LED COMBO THAT USE MULTIPLE FREQUENCIES ! A few products I tried had generous return policies. LUMY HEALTH has TERRIBLE return policy. If an item gets returned due to the shipping company they charge 10% restocking. 20% on returned open items and they must be like new and complete and customer pays all return shipping. I feel if they had a good solid product that worked then they would have a more customer friendly trial period and return policy like other vendors. I WILL NOT PURCHASE MORE LUMY HEALTH RED LIGHT PRODUCTS. Be careful and read their warranty and return policy closely !
8 septembre 2026
Avis spontané
Réponse de Lumyhealth
We’re sorry to hear that you did not experience the results you were hoping for after using our red light therapy products for six weeks. We understand that results and individual experiences can vary, and we respect your decision to choose a product that better meets your expectations.
Regarding our return policy, we’re sorry that you found the process disappointing. Our return policy clearly outlines the applicable handling fees based on the condition of the product and requires returned items to be in appropriate condition with the original accessories included. Return shipping costs may also apply depending on the reason for the return. We understand that these requirements may not be suitable for every customer.
We also want to clarify that our products are LED red and infrared light therapy devices and are not marketed as laser therapy products. Different technologies and wavelengths may provide different user experiences, so we encourage customers to review the product specifications and return policy before purchasing.
We appreciate you taking the time to share your experience. If you believe there was an issue with your order or product that has not yet been addressed, please contact our support team directly so we can review your specific case and see how we can assist.
What I do like- the double boot for my…
What I do like- the double boot for my feet. This is nicer than doing one foot at a time.I haven’t been using it long enough to evaluate progress but what I find lacking so far;
The instruction booklet is confusing and lacking in explanations on how to use the controller as well as being inaccurate. There is a setting with no display on the controller so you have to get the booklet out and look at the lights in the boot. I haven’t been using found trying to figure out how to use this confusing. You can only contact the company via email, while they will respond by the next day, one question May lead to another so it can get laboririous. They were responsive to my complaints about the controller and instructions but unless something changes it doesn’t say much. I definitely can tell somethjng is going on with my foot that has an issue and I have to be sure not to use it in the evening or there’s so much activity in my foot I can’t go to sleep. I’m taking this as a good sign. Time will tell.
Edit to response-
Hopefully, someone will take note. It's unfortunate when you have a great product but inferior instructions. As a new user of red light, instructions are very important, as well as clear explanations. Consistency matters. At first I thought it would not be a big deal that the controller didn't display the different pulse modes, but then when I started using the boot, I found it does matter. It gets too confusing trying to tell the difference between regular and the one that does not pulse bright and fast. I really hope you can get the right input to redo your booklet. Talk to those who are new, not those who know how it works. lol
17 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for taking the time to share such detailed and thoughtful feedback.
We’re glad to hear that you like the double boot design and find it more convenient to use both feet at the same time. We also appreciate you sharing your early experience with the product.
We’re sorry that the instruction booklet and controller settings have been confusing and that some of the information was not as clear or accurate as it should be. We completely understand how frustrating it can be to refer back to the manual just to understand the different settings. Your feedback is very helpful, and we will share it with our product team as we continue working on improving the instructions and user experience.
We’re also happy to hear that our team was able to respond to your concerns about the controller and instructions. We understand your point about having to communicate by email and how multiple questions can make the process feel more time-consuming. We truly appreciate your patience.
As you continue using the boots, we hope you have a positive experience. Please continue to use the product according to the recommended instructions, and if you have any questions or concerns about the settings or operation, please feel free to contact us. We’ll be happy to assist you.
Thank you again for your honest feedback and for giving LumyHealth a chance.
Cord Melted and No response from Company!
I ordered a red light therapy mat (with the pillow) in April 2026. The cord immediately malfunctioned. It overheated and melted! I wrote to customer service twice and received no response. I put a review on their website and after more than a month they responded on the review to say email them again and they will put a priority on my issue. So I emailed again and no response! It has now been 4 months and I cannot use the mat.
UPDATE - August 27 - the company responded below saying they have emailed me but I have checked my spam and NO EMAILS. Strangely, I get their promo emails but no response to my complaint??
25 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you for sharing your feedback.
We are very sorry to hear about the frustration you have experienced. We take product concerns and customer service inquiries very seriously.
We would like to clarify that we have responded to the emails we received from you. Could you please check your spam/junk folder or other email folders, as our replies may have been filtered there by your email provider?
If you are still unable to locate our responses, please feel free to contact us again at support@lumyhealth.com and we will make sure to assist you and follow up on your case as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this matter.
Warm regards,
Aurora
Lumy Health Customer Support
Very nice product!
Very nice product!! Easy to use and I love the levels of frequency available. One week in use and I noticed a difference in pain and inflammation. Going to try it out on other areas! The packaging is also awesome!!
22 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your LumyHealth product and finding it easy to use.
We’re glad that the adjustable settings and frequency options have helped you personalize your experience. It’s also great to hear that you noticed a positive difference after using it for a week.
Thank you for your kind words about the packaging as well — we put care into every detail, from product design to delivery, to provide a great experience for our customers.
We truly appreciate your support and hope you continue to enjoy exploring the benefits of your LumyHealth device!
Warm regards,
LumyHealth Team
AWESOME COMPANY TO DEAL WITH
I purchased the red-light upper and lower mat in October 2025. It was an outstanding health piece until August, 2026 when quite a few lights were burned out.
Even though I expected a hassle, I contacted Lumy Health customer service. They asked for a picture of the upper and lower mat showing the problem which I provided..
To my absolute surprise, NO hassle. The replaced both upper and lower within 3 days!!!
Now that is what I call CUSTOMER SERVICE!!!
12 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience with us! We truly appreciate your kind words and support.
We’re very happy to hear that you enjoyed using your LumyHealth red light therapy mats and that our customer service team was able to assist you quickly when you experienced an issue. We always aim to make the support process as simple and smooth as possible because our customers’ satisfaction is our top priority.
Thank you for trusting LumyHealth and giving us the opportunity to help resolve the issue. We’re grateful to have you as part of our community and hope you continue to enjoy your red light therapy experience!
Warm regards,
LumyHealth Team
Great product
I was skeptical when i saw a high-end red light device at a really affordable cost; most such products are crazy expensive. But this was a great buy all around, it showed effectiveness from the first few uses and has helped heal long-existing skin issues. And Lumy Health's customer support is outstanding. I emailed them at night and got a reply by 6am the next morning, and they'd already solved my concern. I can't think of any negatives.
12 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your wonderful review! We truly appreciate you sharing your experience with LumyHealth.
We’re thrilled to hear that you found our product to be a great value and that it has become a helpful part of your wellness routine. Providing high-quality red light therapy products at an accessible price is something we always strive for.
We’re also very happy to hear that our customer support team was able to assist you quickly. We believe that great products should always come with great service, and we’re grateful for the opportunity to support you whenever you need us.
Thank you again for your trust and recommendation. We’re so glad to have you as part of the LumyHealth community!
Warm regards,
LumyHealth Team
I have used red light laser therapy for…
I have used red light laser therapy for years and love the pad I just purchased.
8 août 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience with us! We’re delighted to hear that you have enjoyed using red light therapy for years and that you love your new LumyHealth pad.
We truly appreciate your support and are grateful that you chose LumyHealth for your wellness routine. We hope your pad continues to bring you a great experience, and we’re always here if you need any assistance.
Thank you again for being part of the LumyHealth community!
Warm regards,
LumyHealth Team
Excellent customer service
I received a LED Light Therapy Machine as a Christmas gift last December. I have had great results using it on my knee. I had a meniscus repair and it has helped with the healing. Also noticed an improvement with face treatment. I accidentally left the machine accessible to my cat who chewed the cord in half! I contacted customer service and they responded immediately and sent me a replacement cord. I highly recommend this company if you are considering purchasing red light equipment.
27 juillet 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience with us! We’re thrilled to hear that your LumyHealth LED Light Therapy Machine has been a helpful part of your wellness routine and that you’ve noticed positive results with your knee and skincare use.
We’re also glad we could assist with the replacement cord quickly after the unexpected cat incident — our team is always happy to help whenever you need support.
Thank you again for your trust, recommendation, and kind words. We truly appreciate having you as part of the LumyHealth community!
Warm regards,
LumyHealth Team
I bought Lymyhealth red light neck and…
I bought Lymyhealth red light neck and shoulder wrap device, and used it each day twice for a couple of weeks. Wanted to be honest. Really can’t tell if the device provides the benefits and health results they claimed. I can’t tell any improvements on my neck and shoulder muscles.
10 juillet 2026
Avis spontané
Réponse de Lumyhealth
Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to try the LumyHealth Red & Infrared Light Therapy Wrap for Shoulder and Neck and letting us know about your experience.
We understand that everyone’s body responds differently to light therapy, and some users may notice changes sooner while others may need a longer period of consistent use. Red and near-infrared light therapy is generally designed to support muscle relaxation, circulation, and overall comfort, but results can vary depending on individual conditions, lifestyle, and usage habits.
Since you have been using the device for a few weeks, we would like to suggest continuing regular use for a longer period and making sure the wrap is positioned closely over the target area for the best coverage. You may also try adjusting the intensity level and using it at a comfortable setting that works best for you.
We truly value your feedback and would be happy to assist if you have any questions about usage or settings. Please feel free to reach out anytime.
LumyHealth has been amazing with…
LumyHealth has been amazing with providing exceptional customer service! When my red light therapy bag was not displaying all lights properly they fully replaced the items I had originally purchased to insure I had the quality of merchandise they advertised it to be. Thank you LumyHealth! I use my red light therapy bag everyday and have seen amazing results!! 🤩🤩
2 juillet 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your wonderful review and kind words! 🤩
We are truly happy to hear that our customer service team was able to assist you and ensure that you received a product that meets your expectations. Your satisfaction and experience are incredibly important to us.
It means a lot to know that you are enjoying your LumyHealth red light therapy bag and using it every day. We are grateful for your trust and support, and we’re excited to be part of your wellness journey.
Thank you again for choosing LumyHealth! ❤️
Warm regards,
Aurora
Lumy Health Customer Support
support@lumyhealth.com
www.lumyhealth.com
Really helpful customer service
I recently placed an order with Lumyhealth for a few items. There was a small mix-up on my end with one of the orders. I messaged Lumyhealth and they responded quickly, offering to send me the item in question. They were so friendly and helpful which I found very reassuring as red light therapy devices can be quite an investment.
13 juillet 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for taking the time to share your experience!
We’re glad to hear that our team was able to assist you quickly and make the process easier. We understand that choosing a red light therapy device is an important investment, and we always want our customers to feel supported and confident with their purchase.
We truly appreciate your trust in LumyHealth and are grateful for your kind words about our customer service. Please don’t hesitate to reach out if you ever have any questions or need assistance—we’re always happy to help!
Warm regards,
Lumy Health Customer Support
I absolutely love my mat
I absolutely love my mat! I look forward every evening to using it. I do a lot of yard work everyday so by the end of the day my back, shoulders, neck, and knees are all aching. The mat relaxes my body, and helps ease much of the pain a little more each day. I have also noticed my brown spots fading, bruises fade in two days instead of a week; I fall asleep quicker, my HRV has increased, and my skin is smoother. Overall, I wish I had found this product sooner. Even my chiropractor tells me to keep using it!
12 juillet 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing such a detailed and wonderful review!
We’re truly delighted to hear how much you’re enjoying your LumyHealth therapy mat and that it has become a relaxing part of your evening routine. It’s amazing to hear that you’ve noticed positive changes in your daily comfort, relaxation, sleep routine, and overall wellness experience.
We especially appreciate you sharing your journey after staying active with daily yard work. We’re also happy to hear that your chiropractor supports you continuing to use the mat.
Thank you again for choosing LumyHealth and for taking the time to share your experience. We hope your therapy mat continues to bring you comfort and relaxation for many years to come!
Warm regards,
Lumy Health Customer Support
Well Made Multi Sprectrum Light Pad
I am impressed with the way this pad is made. It is covered which helps to protect it. I appreciate that.
I bought it for the deeper penetration which I wanted to try for my arthritis.
I initially had a problem starting it. This is my 3rd brand of red/infrared light device & it starts slightly different than my other 2. Lumy rep contacted me. I needed to read the instructions. Oops.
I look forward to using it. I know this therapy has gotten me to a point where I can live with virtually no pain...when used regularly.
10 juillet 2026
Avis spontané
Réponse de Lumyhealth
We are truly sorry to hear about your experience and understand how frustrating it must be to receive a product that does not work as expected right out of the box.
We take product quality issues very seriously and would appreciate the opportunity to make this right for you. Our support team is ready to assist with troubleshooting, replacement, or the return process if needed.
Could you please contact us with your order number or the email address used for your purchase? We will look into your case immediately and provide the appropriate solution as quickly as possible.
We sincerely apologize for the inconvenience and hope to have the opportunity to resolve this issue for you.
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