I’ve purchased several LumyHealth RLT products for myself and daughters. Great results from pain relief on our backs and knees or anywhere it hurts! I have been recommending LumyHealth products to m... Voir plus
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Lisez les avis des autres
I received an open box item when I ordered a new red light bag. I contacted customer service asking for a refund. I was told that a part had been replaced and it wasn’t used. A reputable company wou... Voir plus
Lumy Health’s Customer Support Team was quick to respond to my inquiry and very professional and courteous in assisting me to resolve an issue. Very refreshing to receive this type of service and I al... Voir plus
I was skeptical when i saw a high-end red light device at a really affordable cost; most such products are crazy expensive. But this was a great buy all around, it showed effectiveness from the first... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LumyHealth is a wellness-focused brand dedicated to providing safe, effective, and accessible red light therapy solutions for home use. Our mission is to empower individuals to take control of their health through science-backed, non-invasive technology. We specialize in a range of FDA-registered red light therapy products, including full-body therapy mats, targeted LED panels, wearable caps, and skincare-focused devices. Each product is designed with both performance and comfort in mind, making clinical-level therapy achievable from the comfort of home. At LumyHealth, we value transparency, customer care, and continuous innovation. From chronic pain relief and muscle recovery to hair regrowth and skin rejuvenation, our devices are trusted by thousands across the U.S. and beyond. Whether you're looking to relieve discomfort, improve your wellness routine, or explore alternative healing — LumyHealth is here to support your journey to better health, naturally.
Coordonnées de contact
1500 N GRANT ST STE R, 80203, DENVER, Etats-Unis
- support@lumyhealth.com
- lumyhealth.com
3,9
Bien
73 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The product was never delivered and the…
The product was never delivered and the company will not refund me or deliver the product.
9 juin 2026
Avis spontané
Réponse de Lumyhealth
We’re sorry to hear about your experience and we understand your frustration. We always want our customers to receive their orders successfully and have a positive experience with LumyHealth.
We would be happy to look into your order details and assist you with a resolution. Please send us your order number or the email address used when placing the order, and our support team will review the shipment status and help resolve this matter as quickly as possible.
Thank you for giving us the opportunity to assist you.
I previously reported poor product…
I previously reported poor product review because one panel stopped working. I reported it to the company and they immediately sent me a new one. Excellent customer service. Thank you
28 juin 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for updating your review and sharing your experience!
We are very sorry that you initially experienced an issue with your product, but we are glad we were able to resolve it quickly and provide you with a replacement.
Your satisfaction is very important to us, and we truly appreciate your understanding and support. We’re happy to hear that you had a positive experience with our customer service team.
Thank you again for choosing LumyHealth, and we hope your device continues to support your wellness journey!
This mat has been a game changer for my…
This mat has been a game changer for my aches/ pain and inflammation.
I'm so glad I made the purchase.
7 juin 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience!
We are thrilled to hear that your LumyHealth red light therapy mat has made such a positive difference for your aches, pain, and inflammation. We truly appreciate you choosing LumyHealth and are grateful to be part of your wellness routine.
Thank you again for your support, and we hope your mat continues to bring you comfort and benefits for a long time!
Been using it on my lumbar spine 4x a…
Been using it on my lumbar spine 4x a week for a couple of weeks and hasn't done anything for the pain. I'm willing to keep trying for a few more weeks maybe then I can give you a better rating.
6 juin 2026
Avis spontané
Réponse de Lumyhealth
We understand how frustrating it can be when you're hoping for relief and don't notice improvement right away. Red light therapy responses can vary from person to person, and for some users, it may take several weeks of consistent use before noticeable benefits are experienced.
We appreciate your willingness to continue using the product for a little longer and evaluate the results over time. Many customers report gradual improvements after maintaining a regular treatment routine.
If you have any questions about treatment duration, positioning, or recommended usage for lumbar discomfort, please feel free to contact our support team. We'd be happy to help you get the most out of your therapy sessions.
Thank you again for your feedback, and we look forward to hearing how your progress goes in the coming weeks.
Helps arthritis in my hands
I’ve been using the gloves for about a month, and my hands not only look great, the arthritis is down to a dull roar.
This isn’t magic, but with daily use my hands feel like I’ve taken Aleve, and all without the drugs!
6 juin 2026
Avis spontané
Réponse de Lumyhealth
Wonderful to hear the gloves work so well for your hand arthritis! We're thrilled you've felt noticeable relief after daily use.
Happy to know you enjoy the drug-free comfort. Thank you for your lovely review!
Customer Service
I needed a replacement cord, and the customer service was so great and accommodating!!
4 juin 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your kind compliment! We're happy we could help you get the replacement cord smoothly.
Enjoy your product, and feel free to reach out anytime you need assistance.
Love my red light therapy mats
I have been using my red light mats for several months now and have noticed a significant difference in my cellulite.
It has become a part of my daily routine to lay in my bag for 30 minutes and I absolutely love it.
Customer service has been great to work with. I had some an issue with exposed cables and two new chargers are being replaced free of charge.
31 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience! We’re thrilled to hear that your red light therapy routine is making a noticeable difference and has become such a positive part of your day.
We’re also glad our customer service could assist promptly with the charger replacements. Your feedback means a lot to us and motivates the team to keep providing high-quality products and support.
I had such a wonderful experience with…
I had such a wonderful experience with this company! My order arrived incredibly fast, and when I realized I had accidentally ordered the wrong size, their customer service was so kind and helpful. They made the exchange process unbelievably easy and stress-free. It’s rare to find companies that truly care about their customers the way they do. I am beyond impressed and will definitely be ordering from them again. Highly recommend!
28 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you had such a positive experience with our team and that the exchange process was smooth and stress-free for you. Providing caring, efficient support is very important to us, and your kind words mean a great deal to the whole team.
We really appreciate your recommendation and look forward to serving you again in the future!
From Sceptic to Pleased Believer!
Each of the units is pretty well described on the LumyHealth website, with number of LEDs, wavelengths, controls and (mostly) irradiance data included, etc. So plenty of transparency and FDA approval of their devices. The ordering was easy to navigate and delivery was super fast for the back of beyond where I live!
The Lumyhealth Red & lnfrared Light Therapy Wrap for Shoulder and Neck is the unit I bought as it was a promotion and I am a bit of a sceptic, so bought an entry level device. I am impressed with the sturdy neoprene construction, the nice and easily operated control and the capacity of the rechargable battery means that one charge will do a couple days. The power button for on/off/lock sometimes defeats my finger, but taking it off to set it going is a small niggle. It may be a much bigger issue for the elderly who struggle with arthritis of the hands.
Does it work ... I find it pleasant to use and do think it is doing some good 12 days in. It does warm a little, but not as much as a wheat bag can. Routine is important for success, and I am something of a chaotic person, but with more perseverance, I am hopeful for a more decisive improvement in my neck and shoulder pain (due to injury, having lifted something I most definitely should not have!).
I would have liked a more detailed user manual, as it is pretty basic and I have had to do quite a bit of my own research as the use to which I wish to put it to is chronic pain, which is perhaps less well documented than other uses online. Some guidelines that newbies can use to set up a regimen most likely to succeed for a given set of conditions would be very helpful. Also, how to avoid the biphasic biological response and whether the treatment will work through varied types of clothing. Even if it is too much information to fit into your manual, it could be on the website. I did consult the blogs on conditions, but did not find the answers to my questions there, nothing specific about usage at all, and no discussion at all of avoidance of the biphasic biological response. Perhaps there is some problem with liability if you post such advice?
In summary, a good company, quality devices for a mid-range price and a very good experience.
12 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing such a detailed and thoughtful review!
We’re thrilled to hear that our Red & Infrared Light Therapy Wrap for Shoulder and Neck has impressed you and that your early experience has been positive. Your feedback about the device—its sturdy construction, easy controls, and battery life—is invaluable, and we’re glad it’s supporting your pain relief journey.
We also truly appreciate your suggestions regarding the user manual and additional guidance. We understand that chronic pain management and optimal usage protocols can be complex, and your points about regimen, clothing, and the biphasic biological response are well-taken. We will certainly consider ways to expand our online resources to provide more detailed guidance while staying within safe and responsible limits.
Thank you again for highlighting both the strengths and areas for improvement—it helps us continue to provide quality products and support for our customers. We’re grateful for your trust and hope your neck and shoulder pain continues to improve with regular use!
Best pants to wear
Best pants to wear. I managed to get them on though they could be a bigger size. Feels very nice against my skin. I could feel my butt and thighs moving.
26 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your feedback!
We’re really glad to hear you find the pants comfortable and pleasant against your skin. Regarding sizing, we appreciate your note—your suggestion for a larger size is very helpful and will be shared with our product team for future improvements.
We’re happy you’re enjoying the feel and fit overall, and we truly appreciate your support!
NOT A GOOD COMPANY
I am in the process of returning it because it is poorly designed. They want to charge me 20%!! DO NOT BUY.
20 mai 2026
Avis spontané
Réponse de Lumyhealth
We are deeply sorry to learn that your shopping experience was unsatisfactory. We understand how disappointing it is when a product fails to meet your expectations.
Our return policy is listed on our website and covers processing, inspection, and storage costs. Nevertheless, we always strive to communicate with every customer and offer alternatives where possible.
We greatly appreciate your feedback on product design, as it helps us continuously improve our products and enhance the customer experience.
Réponse de Lumyhealth
Thank you so much for your feedback!
We’re thrilled to hear that you love the shorts. Your support means a lot to us, and we hope they continue to bring you comfort and satisfaction!
Warm regards,
Aurora
Lumy Health Customer Support
Excellent customer support!
I had been using my new red light pad for almost 2 months with great results- to my knees. It has made a huge difference in the pain and range of motion. Unfortunately when I started to use it this week I noticed that it was shutting on and off due to an exposed wire on the cord. I emailed customer support just to ask what my options were, hoping that maybe I could have a replacement cord sent, and within 24 hours I received a reply with the tracking number for my new cord.
12 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you for sharing your experience!
We’re so glad to hear that your red light pad has been helping with your knees and that our team could quickly assist with the cord replacement. We always aim to provide fast, helpful support so you can continue enjoying the benefits of your therapy without interruption.
We truly appreciate your kind words and your trust in Lumy Health!
Fast, efficient customer service
Aurora responded to my email problem quickly and fixed a price discrepancy without any hassle.
15 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your kind words.
We’re really glad to hear that your issue was resolved quickly and that you had a smooth experience with our support team. Providing fast and helpful service is always our goal, and your feedback truly means a lot to us.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.
Lumyhealth was so great in working with…
Lumyhealth was so great in working with me. They have fabulous customers service. The product itself was so well packed and arrived in a timely manner. I would definitely use it his company for future purchases
7 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your wonderful feedback and support.
We’re truly happy to hear that you had a great experience with our customer service and that your order arrived safely and on time. It means a lot to us to know you’re satisfied with both the product and the overall experience.
We really appreciate your trust in LumyHealth and look forward to serving you again in the future.
I brought a concern up and their team…
I brought a concern up and their team responded right away. They asked a few questions but ultimately took care of my concern very smoothly. I highly recommend using thier products.
1 mai 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for your kind words and recommendation.
We’re really glad to hear that our team was able to respond quickly and resolve your concern smoothly. Providing helpful and responsive support is very important to us, and it’s wonderful to know you had a positive experience with both our products and service.
We truly appreciate your support and trust in LumyHealth.
The quality of product was…
The quality of product was questionable. Could not return the ems short
23 avril 2026
Avis spontané
Réponse de Lumyhealth
Thank you for sharing your feedback.
We’re sorry to hear that you were not fully satisfied with the EMS shorts. These products are designed as intimate, skin-contact wearable devices, which is why they fall under hygiene-sensitive items and cannot be returned once opened, in line with our return policy.
We understand this may be disappointing, and we truly appreciate your understanding. If you experienced any issues with sizing or functionality, we would be happy to help troubleshoot or guide you on proper usage to improve your experience.
Your feedback on product quality has also been noted and will be shared with our product team for review and improvement.
Réponse de Lumyhealth
Dear Customer,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were not fully satisfied with the EMS shorts. These items are designed as intimate, skin-contact wearable devices, which is why they fall under hygiene-sensitive products and are not eligible for return once opened, as stated in our return policy.
We understand this may be disappointing, and we truly appreciate your understanding. If you experienced any issues with sizing, comfort, or functionality, we would be happy to assist you in troubleshooting or providing usage guidance to help improve your experience.
Your feedback regarding product quality is also noted and will be shared with our product team for review and improvement.
Warm regards,
Aurora
Lumy Health Customer Support
support@lumyhealth.com
www.lumyhealth.com
We had ordered a LUMYHEALTH™ LED Light…
We had ordered a LUMYHEALTH™ LED Light Therapy Machine. We had an issue with it and LumyHealth sent a replacement right away. Unfortunately our package was stolen from our front step and when I contacted LumyHealth, they immediately sent another replacement at no cost a second time.
We got the unit and are very happy. Thank you LumyHealth...
23 avril 2026
Avis spontané
Réponse de Lumyhealth
Thank you so much for sharing your experience with us — we truly appreciate your kind words and your trust in LumyHealth.
We’re very sorry to hear about the initial issue and the inconvenience caused by the lost package, but we’re really glad our team was able to resolve everything quickly for you. It means a lot to hear that you’re happy with your device now and having a good experience with it.
If you ever need any assistance in the future, we’re always here to help.
Regretful
I will update my review after the return process, but I'm very unhappy. It made my condition worse. I started looking at other manufacturers of this product and some either stated to use caution or advised against it. Nowhere could I find that information in their manual or on their website. Also, it uses two different email addresses (customer service or support) to address the return.
30 mars 2026
Avis spontané
Réponse de Lumyhealth
Hi, we’re very sorry to hear about your experience and truly regret that the product did not meet your expectations. Your feedback is important, and we understand your concern regarding the information provided and the confusion with contact emails.
We take this seriously and would like the opportunity to assist you directly. Please reach out to us at support@lumyhealth.com
with your order number, and our team will prioritize your return request and review your case as quickly as possible.
Thank you for bringing this to our attention.
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