Not only are the rings immaculate I am genuinely gobsmacked at how good this company’s customer service is! I bought my wife a lovely ring from here over a year ago. Which had a slight issue due... Voir plus
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Lisez les avis des autres
I ordered some rings recently to wear on holiday and they are beautiful, I love them. The customer service is fantastic too replied to all my emails quickly, My rings came in a lovely box with a perso... Voir plus
My partner bought a ring for me for a proposal, the first ring arrived slight oval shaped which seemed odd and a stone was missing. We noticed this almost immediately - A replacement was then sent, wh... Voir plus
I was grabbed by the website and found the perfect ring I had been looking for. It sparkled and shone and looked so good on the website. Then it came ..... OMG it is even more gorgeous in real life!... Voir plus
Coordonnées de contact
Cobalt 3.1, NE27 0QJ, Newcastle Upon Tyne, Royaume-Uni
- customercare@luxeemporiumx.com
- luxeemporiumx.com
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A répondu à 92 % de ses avis négatifs
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Jewellery is absolutely stunning
Jewellery is absolutely stunning. Amazing quality and two lovely girls who are doing amazing at selling gorgeous pieces!!
Excellent customer service!
I had a great experience with Luxe Emporium, Heather was very helpful when the item I wanted was out of stock and the item was received around a week and a half earlier than I expected. Very refreshing to find a company with great customer service and the items are excellent quality. Thanks a lot team and i'll be back in the future.
Absolutely beautiful products
Absolutely beautiful products - the quality is amazing and they look fabulous on. So much so I’ve bought quite a few bits now and never once been disappointed.
The rings look as good as the real thing and I have no hesitation in recommending them to anyone. Also Heather was amazing when I made an error on my order - the customer service is just as fabulous as the products. HIGHLY RECOMMENDED thank you
I’m blown away by how beautiful my ring…
I’m blown away by how beautiful my ring is, I ordered the Meghan and oh my god she doesn’t disappoint. I had originally ordered a size a little to small (completely my own fault) the girls at luxe were extremely quick to get this issue rectified and within a week I had a new ring in the right size. Can honestly say they bring the most beautiful designs to the table and believe me I ATE with my purchase. Thank you girls! ❤️

Réponse de Luxeemporiumx
Not worth all this headache and they reply so late
I ordered the ring in 2 weeks the ring colour started to wear off so i sended it back 2 weeks ago. Than they asked me if i want to exchange it or if i want another one and accepted to exghange it . I had to wait one more week to get an answer and now i have to wait until next week for it to be shipped so im not happy at all. I want to have a full refund and im still waiting for an answer .

Réponse de Luxeemporiumx
Very pleased with my purchases..Very…
Very pleased with my purchases..Very quick receiving them nothing is too much trouble.. Emails answered promptly and very polite..
The LUXE experience
Very helpful when you order the lovely piece's that LUXE produce and fantastic prices to luv luv there jewellery.
My boyfriend proposed with a ring that…
My boyfriend proposed with a ring that was too small from Luxe Emporium as it’s my first ring, he had no clue of my size. He tried to order it all secretly and we were really gutted when the ring didn’t fit, I messaged the girls at L E and they have been the most incredible help- they went above and beyond to help me and I know now where my loyalty stands if I need any jewellery in the future. They have sent me out a bigger ring & honoured the BOGOF offer sending me the bigger ring AND a Necklace! Big thank you to Heather, you are truly a blessing to the company it was like messaging a professional friend. Thank you again for all the help, you are life savers x
Amazing Jewellery. You get what you see
I can honestly say they are the nicest people to deal with. I thought I had ordered in time for my 30th wedding anniversary. But by the time we went on holiday they had not arrived. I kept texting Heather really disappointed as my husband had nothing to give me on our anniversary. But she did everything she could to help me. When I text I was so upset due to been ill and disabled. I just wanted my rings. She never sent a nasty message back she was always calm and kept telling me not to worry. I had ordered custome made jewellery. So they take longer. I didn't no this. She went out of her way to me informed she keep checking and she would always email me back. Then last week I got a message from Heather saying. Everything is ready and it's coming out tomorrow. I had the rings and the other jewellery which my hubby has got me for my birthday. By 1pm the next day. They fit perfectly and are stunning. I would recommend them to anyone. Brilliant company. I am always scared about buying off Facebook ads as I have lost my money. But this company are definitely worth every penny. I am definitely buying more from them. So is my daughter. Heather you are a pleaser thank you for all your hard work. And for putting up with me for the last 6 weeks. xxxx
Best quality Jewellery
Most amazing jewellery, the best quality. Would highly recommend my go to every time! The business owners Leila and Jasmine are so friendly ☺️
Lost stone, no one replies to emails or online enquire forms!!
I have bought a mini jasmine ring, literally only two weeks ago as they can see themselves. I have only worn it twice however it has lost a stone. I have emailed and done their online enquire form twice but no one replies, they seem to not try and help when something goes wrong. Its not a cheap £20 ring where i could expect this to happen but i dont think this is normal after wearing it twice this shouldnt happen. plus the fact no one rplies to emails or the online forms, i have no idea what to do, who would want an engament ring with lost stones, having only bought it 2 weeks ago?!

Réponse de Luxeemporiumx
Beautiful jewellery
I have ordered several times from luxe for myself and as presents for friends. I absolutely love their beautiful jewellery. The delivery is always quick and on the one occasion my rings didn't arrive on time the team got back to me super quick when I emailed for an update. I would really recommend this company to anyone looking for some sparkle in their life.
The most amazing jewellery!
The most amazing jewellery!! The quality is unbeatable, I’ve had rings and necklaces that go perfectly with all my outfits and never tarnish!!!
The girls are lovely and friendly, amazing customer service😍
In love with my order!
In love with my order!
Fast delivery and lovely sellers who were very helpful when I got in contact about which ring i should buy for my mums birthday🩷
Can't recommend luxe jewellery…
Can't recommend luxe jewellery enough!!!! I never take my jewellery off and they remain untarnished which is the most importwnt thing when buying jewellery! The girls are the nicest and the jewellery is the best quality! Always get so many compliments wearing luxe.
Amazing jewellery
Amazing jewellery. Such high quality pieces to go with all my outfits !!
The girls who work there are so responsive and nothing is too much for their customers !
After all kinds of trouble (see…
After all kinds of trouble (see previous review dated 8 September). I was told to return the ring for a full refund. I am trying to find out from customer services when the refund will be given and again hitting a brick wall. I now have no ring and out of pocket. Good reviews are great about receiving items, the only way to tell what a company really like is when you try to get your money back. Do not buy from this company.

Réponse de Luxeemporiumx
The girls at luxe are amazing
The girls at luxe are amazing. I ordered the mini jasmine ring set and a month or so after having it I noticed a stone has fallen out from the hidden halo, instead of asking for it to be sent back they replaced the ring no questions asked. Heather has been amazing with sorting out a replacement and having it sent out to me.
The girls go above and you couldn’t ask for a nicer people. I always buy my jewellery from luxe and will continue to do so. Thank you girls and thank you heather. 💗
Brilliant definitely recommend
I have just received my rings, I love them. They look so beautiful.
I took a picture but for some reason I can’t share
Beautiful stunning ring
The customer service at Luxe is amazing I ordered the wrong size and they exchanged the ring really fast. The ring itself is so stunning and sparkly, I absolutely love it . Thank you Luxe
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