Luxeemporiumx Avis 

315
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Not only are the rings immaculate I am genuinely gobsmacked at how good this company’s customer service is! I bought my wife a lovely ring from here over a year ago. Which had a slight issue due... Voir plus

Noté 5 sur 5 étoiles

I ordered some rings recently to wear on holiday and they are beautiful, I love them. The customer service is fantastic too replied to all my emails quickly, My rings came in a lovely box with a perso... Voir plus

Noté 1 sur 5 étoiles

My partner bought a ring for me for a proposal, the first ring arrived slight oval shaped which seemed odd and a stone was missing. We noticed this almost immediately - A replacement was then sent, wh... Voir plus

Noté 5 sur 5 étoiles

I was grabbed by the website and found the perfect ring I had been looking for. It sparkled and shone and looked so good on the website. Then it came ..... OMG it is even more gorgeous in real life!... Voir plus


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4,3

Excellent

TrustScore 4.5 sur 5

315 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,3

Tous les avis

(315)

81 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent customer service!

I had a great experience with Luxe Emporium, Heather was very helpful when the item I wanted was out of stock and the item was received around a week and a half earlier than I expected. Very refreshing to find a company with great customer service and the items are excellent quality. Thanks a lot team and i'll be back in the future.

29 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely beautiful products

Absolutely beautiful products - the quality is amazing and they look fabulous on. So much so I’ve bought quite a few bits now and never once been disappointed.
The rings look as good as the real thing and I have no hesitation in recommending them to anyone. Also Heather was amazing when I made an error on my order - the customer service is just as fabulous as the products. HIGHLY RECOMMENDED thank you

6 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I’m blown away by how beautiful my ring…

I’m blown away by how beautiful my ring is, I ordered the Meghan and oh my god she doesn’t disappoint. I had originally ordered a size a little to small (completely my own fault) the girls at luxe were extremely quick to get this issue rectified and within a week I had a new ring in the right size. Can honestly say they bring the most beautiful designs to the table and believe me I ATE with my purchase. Thank you girls! ❤️

31 octobre 2024
Avis spontané
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Réponse de Luxeemporiumx

Hi Carly,

Thank you so much for your lovely review! We are so glad you love your new Meghan ring.

We’re glad we could quickly sort out your exchange for you. Our team is always here to make sure you have a super easy experience, and knowing that you’re so happy has made our day.

Thank you for choosing Luxe Emporium and for sharing your amazing feedback. We can’t wait to keep bringing you beautiful designs you’ll love!

The Luxe Team x

Noté 1 sur 5 étoiles

Not worth all this headache and they reply so late

I ordered the ring in 2 weeks the ring colour started to wear off so i sended it back 2 weeks ago. Than they asked me if i want to exchange it or if i want another one and accepted to exghange it . I had to wait one more week to get an answer and now i have to wait until next week for it to be shipped so im not happy at all. I want to have a full refund and im still waiting for an answer .

30 octobre 2024
Avis spontané
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Réponse de Luxeemporiumx

Hi Megi,

Thank you for sharing your experience, and we sincerely apologise for the inconvenience you’ve faced.

We’re sorry to hear that you weren’t completely satisfied with your ring. While we confirmed that the original wear on the ring was not a manufacturing fault, we offered an exchange as a gesture of goodwill, as we truly want you to be happy with your purchase. I can see this has already been received by yourself.

We value your feedback and thank you for your patience.

The Luxe Team

Noté 5 sur 5 étoiles

My boyfriend proposed with a ring that…

My boyfriend proposed with a ring that was too small from Luxe Emporium as it’s my first ring, he had no clue of my size. He tried to order it all secretly and we were really gutted when the ring didn’t fit, I messaged the girls at L E and they have been the most incredible help- they went above and beyond to help me and I know now where my loyalty stands if I need any jewellery in the future. They have sent me out a bigger ring & honoured the BOGOF offer sending me the bigger ring AND a Necklace! Big thank you to Heather, you are truly a blessing to the company it was like messaging a professional friend. Thank you again for all the help, you are life savers x

4 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing Jewellery. You get what you see

I can honestly say they are the nicest people to deal with. I thought I had ordered in time for my 30th wedding anniversary. But by the time we went on holiday they had not arrived. I kept texting Heather really disappointed as my husband had nothing to give me on our anniversary. But she did everything she could to help me. When I text I was so upset due to been ill and disabled. I just wanted my rings. She never sent a nasty message back she was always calm and kept telling me not to worry. I had ordered custome made jewellery. So they take longer. I didn't no this. She went out of her way to me informed she keep checking and she would always email me back. Then last week I got a message from Heather saying. Everything is ready and it's coming out tomorrow. I had the rings and the other jewellery which my hubby has got me for my birthday. By 1pm the next day. They fit perfectly and are stunning. I would recommend them to anyone. Brilliant company. I am always scared about buying off Facebook ads as I have lost my money. But this company are definitely worth every penny. I am definitely buying more from them. So is my daughter. Heather you are a pleaser thank you for all your hard work. And for putting up with me for the last 6 weeks. xxxx

27 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best quality Jewellery

Most amazing jewellery, the best quality. Would highly recommend my go to every time! The business owners Leila and Jasmine are so friendly ☺️

20 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Lost stone, no one replies to emails or online enquire forms!!

I have bought a mini jasmine ring, literally only two weeks ago as they can see themselves. I have only worn it twice however it has lost a stone. I have emailed and done their online enquire form twice but no one replies, they seem to not try and help when something goes wrong. Its not a cheap £20 ring where i could expect this to happen but i dont think this is normal after wearing it twice this shouldnt happen. plus the fact no one rplies to emails or the online forms, i have no idea what to do, who would want an engament ring with lost stones, having only bought it 2 weeks ago?!

18 septembre 2024
Avis spontané
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Réponse de Luxeemporiumx

Hi Merve,

We are very sorry you have experienced an issue with your order, I can see you reached out over the weekend when the team were out of office and have received a response first thing this morning to assist you.

Please do not hesitate to reach out if you require more assistance.

The Luxe Team

Noté 5 sur 5 étoiles

Beautiful jewellery

I have ordered several times from luxe for myself and as presents for friends. I absolutely love their beautiful jewellery. The delivery is always quick and on the one occasion my rings didn't arrive on time the team got back to me super quick when I emailed for an update. I would really recommend this company to anyone looking for some sparkle in their life.

7 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The most amazing jewellery!

The most amazing jewellery!! The quality is unbeatable, I’ve had rings and necklaces that go perfectly with all my outfits and never tarnish!!!
The girls are lovely and friendly, amazing customer service😍

20 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

In love with my order!

In love with my order!

Fast delivery and lovely sellers who were very helpful when I got in contact about which ring i should buy for my mums birthday🩷

17 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Can't recommend luxe jewellery…

Can't recommend luxe jewellery enough!!!! I never take my jewellery off and they remain untarnished which is the most importwnt thing when buying jewellery! The girls are the nicest and the jewellery is the best quality! Always get so many compliments wearing luxe.

19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing jewellery

Amazing jewellery. Such high quality pieces to go with all my outfits !!

The girls who work there are so responsive and nothing is too much for their customers !

20 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

After all kinds of trouble (see…

After all kinds of trouble (see previous review dated 8 September). I was told to return the ring for a full refund. I am trying to find out from customer services when the refund will be given and again hitting a brick wall. I now have no ring and out of pocket. Good reviews are great about receiving items, the only way to tell what a company really like is when you try to get your money back. Do not buy from this company.

18 septembre 2024
Avis spontané
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Réponse de Luxeemporiumx

Hi Stacey,

Thank you for reaching out, and I apologise for the frustration this situation has caused. I wanted to confirm that your refund has already been processed. It may take a few days to reflect in your account, depending on your bank's processing time.

We understand how disappointing this experience has been for you, and can only apologise for any inconvenience caused. If you need any further assistance or have any concerns, please don't hesitate to reach out. We're here to help.

The Luxe Team

Noté 5 sur 5 étoiles

The girls at luxe are amazing

The girls at luxe are amazing. I ordered the mini jasmine ring set and a month or so after having it I noticed a stone has fallen out from the hidden halo, instead of asking for it to be sent back they replaced the ring no questions asked. Heather has been amazing with sorting out a replacement and having it sent out to me.
The girls go above and you couldn’t ask for a nicer people. I always buy my jewellery from luxe and will continue to do so. Thank you girls and thank you heather. 💗

16 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful stunning ring

The customer service at Luxe is amazing I ordered the wrong size and they exchanged the ring really fast. The ring itself is so stunning and sparkly, I absolutely love it . Thank you Luxe

14 septembre 2024
Avis spontané

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