Beautiful gift. The box it came in had no message but customer support fixed that straight away and sent a new one, customer service was great
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Lisez les avis des autres
Good quality bracelet..nice secure clip..very happy with purchase..would like written inscription to be clearer and larger..but that doesn't take away the quality of product.
My partner loved his necklace with engraving. I had to contact customer service due to an issue with there engraving, it was nothing major but it bothered me as it was a gift. Sarah from customer ser... Voir plus
My Son was thrilled to receive this for his Birthday and the engraving on the back was really nicely done and the pendant is of very nice and good quality. I am very happy with all aspects of my de... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Luxesmith is a highly regarded handcrafted jewellery brand, renowned for its exquisite craftsmanship and specialisation in creating stunning pieces for both men and women. With a strong commitment to quality and design, Luxesmith consistently delivers jewellery that captures the essence of elegance and style. Their dedication to craftsmanship and attention to detail make them a trusted choice for those seeking fine jewellery that complements the unique personality of each wearer. Luxesmith's creations are not just accessories; they are timeless works of art that resonate with individuals who appreciate the finer things in life.
Coordonnées de contact
100 Derby Road, L20 1BP, Liverpool, Royaume-Uni
- contact@luxesmith.com
- luxesmith.com
4,7
Excellent
221 avis
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A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Found the perfect gift idea
Found the perfect gift idea, personalised and delivered within 5days.
27 juillet 2026
I ordered the Compass Pendant for my…
I ordered the Compass Pendant for my son's 30th birthday and he loved it. It arrived quickly and well wrapped and the extra gift bag i bought made it extra special. I will definitely be ordering again in the future.
12 août 2026
Avis spontané
Items arrived promptly and as advertised
27 juillet 2026
Shame the chain was very fine/flimsy.
29 juillet 2026
Réponse de Luxesmith
Hi Andy, thank you for sharing your feedback. We design our everyday chains to be lightweight and minimal for comfortable daily wear, but we’re really sorry to hear this style felt too delicate for your preference. We appreciate your honest review as it helps us continue refining our product details!
Another British made excellent necklace…
Another British made excellent necklace from.you, thank you
29 juillet 2026
Réponse de Luxesmith
Thank you so much! We take so much pride in our craftsmanship, so hearing that you’re loving another piece means the world to us. Enjoy your new necklace! ✨
WARNING!
WARNING!! The item i ordered and received is very poor quality. The pendant is cheap in looks and feel. Pendent detail and colour is not as it appears in the promotional image. Engraving is so small you cannot read it and it’s a dirty brown colour.
We bought this for our son, but we cannot give it to him because of the reasons mentioned. I contacted Luxesmith to complain and asked if I could return for a refund. I provided photos and a video of my item to support my complaint. I had to repeatedly send a photo of the engraving because they said they could not read the text – well HELLO! – yet still they have refused to refund. Instead, they just told me I needed to polish the item myself.
I have image proof but not way of attaching to this review format.
You have been warned people! Don’t waste your money with this company.
30 juillet 2026
Avis spontané
Réponse de Luxesmith
Hi Paul, we’re so sorry for your experience. We aim for every order to match expectations, and we apologize for the disappointment with the pendant's finish and engraving. Thank you for your feedback as we work to improve our product displays and customer care.
Very happy
Very easy to order
Fast delivery, the Engraving was brilliant
Would highly recommend and will use again.
Thank you Sarah Molden
17 juillet 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! We’re thrilled to hear that the engraving turned out perfectly and your order arrived quickly. I’ll be sure to pass your kind words along to Sarah—she’ll be so happy! Thanks for recommending us! ✨
Provided exactly what we hoped for- the…
Provided exactly what we hoped for- the perfect gift for our lovely grand daughter, who was overwhelmed by a most beautiful necklace and the sentiment expressed.
Delivery was spot on - a great company to deal with,most worthy of reccommendation.
25 juillet 2026
Avis spontané
Réponse de Luxesmith
This completely made our day! We’re so touched to hear how much your granddaughter loved her necklace and the sentiment behind it. Thank you for letting us be a part of such a special moment, and for your wonderful recommendation! ✨
Bought a necklace for my partner which…
Bought a necklace for my partner which came packaged in a box with a lovely message inside, absolutely perfect.
Website so easy to use and delivery fast, also good communication from seller keeping updated on my order.
9 juillet 2026
Avis spontané
Réponse de Luxesmith
This makes us so happy to hear! We love adding those special extra touches to gift orders. Thank you so much for choosing us for your partner’s gift, and we hope they absolutely love it! ✨
Fast easy purchase will recommend to…
Fast easy purchase will recommend to others and shop again
16 juillet 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! Making your experience smooth and easy is what we’re all about. We really appreciate the recommendation and can't wait to welcome you back for your next piece! ✨
Excellent quality
Excellent quality. Delivered very quickly. Great customer support from Sarah Malden. Would definitely use them again.
16 juillet 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! Hearing that you’re loving the quality and that your order arrived so quickly means the world to us. I’ll make sure Sarah gets your lovely shoutout—she’ll be thrilled! We can’t wait to welcome you back again soon. ✨
I had a slight problem when my necklace…
I had a slight problem when my necklace arrived, but Sarah Molden from customer service was absolutely brilliant. She helped to get my problem sorted and kept me informed through out.
Luxesmith is a truly good site and my order was real quick in getting to me.
16 juillet 2026
Avis spontané
Réponse de Luxesmith
Hi Gary, thank you so much for the kind words! While we always aim for perfection, knowing that Sarah was able to take care of you so quickly means everything to us. I’ll be sure to pass your shoutout to her—she’ll be thrilled! Thanks for trusting Luxesmith!
The wrong size chain and clasp
29 juin 2026
Réponse de Luxesmith
Hi Lynn, thank you for sharing your feedback. We’re sorry again for the mix-up on the initial chain length! Because we were temporarily out of stock on that specific chain, we wanted to ensure you received options right away, and we’re glad we could agree on a partial refund so you could keep the piece. We really appreciate your patience and your business!
I have made two purchases so far and…
I have made two purchases so far and there will be more, sarah molden at luxesmith is incredibly helpful, the products are fabulous and are actually delivered when they say they will be. A 5 star company, very rare these days.
11 juillet 2026
Avis spontané
Réponse de Luxesmith
This means the world to us! Thank you so much for coming back to Luxesmith for your pieces. I’ll make sure Sarah gets your lovely shoutout—she’ll be thrilled! We can’t wait to welcome you back for purchase number three! ✨
Well done Sarah molden@ team
Well done Sarah molden@ team. Great website great engraving. Fast delivery.thankyou.
5 juin 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! We’re thrilled to hear you loved the custom engraving and your experience on the site. I’ll be sure to pass your kind words along to Sarah and the rest of the team—she’ll be delighted! ✨
Excellent easy order and delivery on…
Excellent easy order and delivery on time. Nice product as described. My son loved his compass necklace.
15 mai 2026
Avis spontané
Réponse de Luxesmith
So glad your son loved his compass necklace! 🧭 Thank you for choosing us for his gift and taking the time to leave a review—we appreciate you!
Really happy with my purchase- bought…
Really happy with my purchase- bought for my sons birthday. Was delivered within a couple of days and very good value too :)
30 juin 2026
Réponse de Luxesmith
This made our day! Hope your son loved his birthday surprise. Thanks for sharing the love, and we hope to see you again soon!
Réponse de Luxesmith
Thank you so much! Hearing that your piece arrived quickly and that you loved it means everything to us. We truly appreciate the recommendation! ✨
More than happy with my purchase and…
More than happy with my purchase and delivery time. I bought a gift for my Sons birthday which I’m very pleased with. I know my Son will love it and appreciate it. Thank very much, great service and company whom I will shop with again in the future.
26 juin 2026
Avis spontané
Réponse de Luxesmith
Happy Birthday to your son! 🎂 We’re so thrilled to hear how happy you are with his gift and our delivery time. Thank you for choosing us for his special day, and we look forward to welcoming you back again soon! ✨
The present was ideal.
The necklace i chose was ideal for my partner who was really pleased with it .It was delivered on time in a lovely presentation box ,and was well worth the money .
10 juin 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! Hearing that your partner was really pleased with the necklace means the world to us. We’re so glad the presentation box and prompt delivery made it extra special for you both! ✨"
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