Beautiful gift. The box it came in had no message but customer support fixed that straight away and sent a new one, customer service was great
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Lisez les avis des autres
Good quality bracelet..nice secure clip..very happy with purchase..would like written inscription to be clearer and larger..but that doesn't take away the quality of product.
My partner loved his necklace with engraving. I had to contact customer service due to an issue with there engraving, it was nothing major but it bothered me as it was a gift. Sarah from customer ser... Voir plus
My Son was thrilled to receive this for his Birthday and the engraving on the back was really nicely done and the pendant is of very nice and good quality. I am very happy with all aspects of my de... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Luxesmith is a highly regarded handcrafted jewellery brand, renowned for its exquisite craftsmanship and specialisation in creating stunning pieces for both men and women. With a strong commitment to quality and design, Luxesmith consistently delivers jewellery that captures the essence of elegance and style. Their dedication to craftsmanship and attention to detail make them a trusted choice for those seeking fine jewellery that complements the unique personality of each wearer. Luxesmith's creations are not just accessories; they are timeless works of art that resonate with individuals who appreciate the finer things in life.
Coordonnées de contact
100 Derby Road, L20 1BP, Liverpool, Royaume-Uni
- contact@luxesmith.com
- luxesmith.com
4,7
Excellent
221 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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This is genuinely great company
This is genuinely great company. To make a personalised order is very straightforward, communication is good, packaging and delivery are spot on. Quality of the product as expected.
1 mai 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! Hearing that your experience—from personalization and communication to our packaging and quality—was spot on means the world to us. We appreciate your support! ✨
I am compilinh an advent calendar for…
I am compiling an advent calendar for my wife and this will be day 24, so the final day, and I know she will be blown away with it. Great gift, fantastic service from the Company so they are someone I would highly recommend.
3 juin 2026
Avis spontané
Réponse de Luxesmith
What an amazing, thoughtful idea for an advent calendar! 🎄 We are so honored that our piece was chosen as her Day 24 grand finale. Thank you so much for the wonderful recommendation and kind words about our service—we hope she absolutely loves it! ✨
A Professional Company The website was easy to navigate and…
The website was easy to navigate and placing my order was simplicity itself. Tracking my delivery was made very easy and seamless. Customer Service from Sarah Malden was very non invasive and professional and I would certainly use them again.
14 mai 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! We are thrilled to hear that ordering and tracking your piece was completely seamless, and we’ll be sure to pass your kind words directly to Sarah. We look forward to welcoming you back again soon! ✨
Compass necklet…
I bought my husband the compass necklet for our 23rd Wedding Anniversary this coming October. I like it and I hope he will too. The service was prompt and the price was just enough, the quality of the engraving was top notch.
16 mars 2026
Avis spontané
Réponse de Luxesmith
Happy early 23rd Anniversary! 🥂 What a thoughtful gift for October—we’re so glad you’re loving the compass necklet and the engraving quality. We have no doubt he’s going to love it just as much as you do! Thank you for choosing us! ✨
A beautiful necklace
A beautiful necklace. Bought as a 50th birthday gift. The gift card was a lovely extra touch. Quick delivery well packaged.
26 mai 2026
Avis spontané
Réponse de Luxesmith
Belated Happy 50th Birthday to the recipient! 🥂 We are so honored to have played a part in such a special milestone gift. Knowing the necklace, gift card, and packaging made a great impression means everything to us. Thank you for choosing us! ✨
Very good service
Very good service, I bought personalised jewellery and it was exactly as described and dispatched quickly.
I would buy from here again.
20 avril 2026
Avis spontané
Réponse de Luxesmith
Thank you so much! Knowing your personalized piece was exactly as described and arrived quickly means the world to us. We can’t wait to welcome you back for your next purchase! ✨
Was kept informed throughout and the…
Was kept informed throughout and the delivery arrived on time and we'll packed.
26 mai 2026
Réponse de Luxesmith
Thank you so much! Keeping you updated every step of the way and ensuring your order arrives safely and on time is always our top priority. We appreciate you choosing us! ✨
Great service
Great service, the product is fantastic, and my daughter loved it, well presented
Thank You
26 mai 2026
Réponse de Luxesmith
Thank you so much! Knowing your daughter loved her piece and enjoyed the presentation means everything to our team. Enjoy your special gift! ✨
Buyer Beware - DO NOT BUY!!
Buyer beware - READ the reviews ALL the 5 stars coincidently dated 12 Dec 2025!! even for one item bought 2021 ... You have been warned!!
I bought the compass pendant for my son's 30th, with engraving. I received a CHEAP looking version which did NOT match the one advertised and the engraving was different to the preview. It also has scuffs from the tool and a scratch on it. They used their refund policy as an excuse for shoddy goods. By law I should get a refund!! 1 star too many - disappointment is an understatement!!!
12 mai 2026
Avis spontané
Réponse de Luxesmith
Thank you for your feedback. We are so sorry to hear that the compass pendant fell short of your expectations for your son's 30th birthday, and for the disappointment caused. To clarify, the single date on older reviews was due to a technical system migration when we updated our review platform, not fake entries. We take quality control very seriously, and we are truly sorry that your piece arrived with marks. We appreciate your honest feedback as we work to ensure our engravings and quality checks meet our standards.
Great product and customer service
Great product and customer service. This pendant is lovely, the engraving is perfect. My husband never takes it off.
30 mai 2026
Avis spontané
Réponse de Luxesmith
Hearing that your husband never takes it off is the absolute best compliment! We’re so glad you loved the engraving and customer service. Thank you for letting us be part of a piece he wears every day! ✨
Nice selection of items available and…
Nice selection of items available and great quality also, delivery is very prompt and items are securely packaged. Online store is easy to navigate and checkout process is smooth and straight forward.
5 janvier 2026
Réponse de Luxesmith
Thank you so much for this incredible review! We work hard to make every step—from browsing our site to opening your package—as smooth and seamless as possible. We’re thrilled you’re loving your new pieces! ✨
LOVE this piece of jewelry ❤️ The…
LOVE this piece of jewelry ❤️ The engraving was impeccable! The quality is off the charts! Thank you so much!
19 mai 2026
Avis spontané
Réponse de Luxesmith
This completely made our day! We’re thrilled to hear how much you love your new piece and that the engraving turned out impeccable. Thank you so much for choosing us and for sharing the love! ✨
Bought this pendant and chain for my…
Bought this pendant and chain for my husband for our silver wedding anniversary. What made it extra special was being able to personalise it. So pleased with the quality of my purchase
3 avril 2026
Avis spontané
Réponse de Luxesmith
Belated Happy Silver Wedding Anniversary! 🥂 What an incredible milestone to celebrate, and we’re so honored to have played a small part in making it special for your husband. Thank you for choosing us and for your lovely feedback on the quality!
I bought the necklace for my son for…
I bought the necklace for my son for the saying. I showed it to my husband. I expected him to have a positive response. He did not. He said the material was cheap with a Star of David on it. Asked if I paid more than 3$ for it. Hurt my feelings. It’s not substantial.
28 avril 2026
Réponse de Luxesmith
Hi Debra, we are so deeply sorry to hear about this experience and how hurt you felt. We design our sentimental pieces so you can share meaningful moments with loved ones, and it breaks our hearts that this didn't go the way you hoped. While our necklaces are designed to be lightweight for daily wear, we truly appreciate your honest feedback on the feel of the piece and will be sharing this with our team.
Good and prompt service.
27 avril 2026
Réponse de Luxesmith
Thank you so much! Providing quick, reliable service from start to finish is always our top goal. We appreciate you choosing us and taking the time to share this! ✨
Lovely piece of jewellery
Lovely piece of jewellery. Thank you my wife hasn't taking it off
27 avril 2026
Réponse de Luxesmith
Hearing that your wife hasn't taken it off is the absolute best compliment! We’re so glad she loves her new piece. Thank you so much for letting us be part of a gift she wears every day! ✨
Beautiful jewellery
Hi the jewellery is brought for my granddaughter was beautiful I had shoun her the picture of it and she also thought it was lovely but it is much better when you can see it close up and see the workmanship in it
Janet
27 avril 2026
Réponse de Luxesmith
Thank you so much, Janet! Knowing that the necklace exceeded your expectations and that you both love the craftsmanship up close means everything to us. We hope your granddaughter cherishes her new piece! ✨
Good quality and arrived on time
27 avril 2026
Réponse de Luxesmith
Thank you so much! Delivering top quality right on schedule is what we live for. So glad you’re loving your new piece! ✨
Réponse de Luxesmith
Thank you so much! Delivering beautiful craftsmanship and an efficient experience from start to finish is always our top goal. So glad you’re loving your new watch! ✨
Réponse de Luxesmith
"Thank you so much! Delivering your lovely new piece quickly and safely is always our top priority. We're so thrilled you're happy with everything! ✨
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