My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Voir plus
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Lisez les avis des autres
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Voir plus
L'entreprise a répondu
Your customer service is terrible! No communication and no idea where my order is or what is being done!Said fast delivery
L'entreprise a répondu
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Ple... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Coordonnées de contact
Royaume-Uni
- support@luxsyjewels.com
- luxsyjewels.com
3,2
Moyen
389 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Luxsy Jewels
Thank you so much for taking your time to leave us a lovely review.
We value your feedback. We appreciate your support and hope to serve you again in the future.
Came in about 4 days and the quality…
Came in about 4 days and the quality was amazing . Very affordable , and the product looks exactly like the picture .
5 mars 2024
Réponse de Luxsy Jewels
Thank you for your positive review!
We're delighted to hear that you received your order within 4 days and found the quality amazing.
We strive to offer affordable yet high-quality products.
It's fantastic to know that the product met your expectations and resembled the picture accurately.
We appreciate your support and hope to serve you again in the future!
The product was brilliant
The product was brilliant. I paid extra for next day delivery and it was not posted as I paid for so felt like a waste of money.
3 mars 2024
Réponse de Luxsy Jewels
We're glad to hear that you found the product brilliant.
Your feedback regarding the delivery is valuable to us.
Please do contact us regarding the next-day delivery so we can look into this matter for you. Thank you for bringing this to our attention.
They do not communicate and wil not…
They do not communicate and wil not answer any messages
4 mars 2024
Avis spontané
Réponse de Luxsy Jewels
Could you please provide us with more details?
Your feedback is important to us. Despite our request for further clarification via Trustpilot, we haven't received a response from you.
Please contact us via email so we can assist you and address your concerns promptly. Please reach out to us at your earliest convenience.
Thanks
Amazing items
Amazing customer service an I ordered a tennis bracelet it’s stunning I love it so much. I’ll definitely be returning to purchase more things
14 février 2024
Avis spontané
Réponse de Luxsy Jewels
Hello Kayleigh,
Thanks for reaching out to us regarding your purchase. We're glad we could help you choose your perfect the perfect product :)
Excellent customer services
Excellent customer services , I had a hic up with my purchase but I had an immediate response to my email and a replacement sent. I will definitely use Luxsy Jewels again.
13 février 2024
Réponse de Luxsy Jewels
Hello Trudi,
Thank you for your kind review. It's much appreciated. We're glad we could solve your issues and you're pleased with our service. Looking forward to seeing you shop with us again :)
Beautiful ring
3 février 2024
Réponse de Luxsy Jewels
Hello Satsuskia,
Thanks for leaving a lovely review :) we're glad you loved the ring.
I really love there pieces of jewelry
I really love there pieces of jewelry. I'm definitely ordering again soon. Would highly recommend them!
19 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Hello Scott,
Really appreciate you taking the time to write us a lovely review :)
I had recently purchased the mens…
I had recently purchased the mens ottomen ring. The quality of the product was of high quality and finished to a very high standard. the service and delivery was super fast and and they will always keep you up to date with your with your order etc.. all around they are a very helpful and reliable company ti order from
18 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you love the products and service and that it exceeded your expectations.
We strive to create not just accessories, but meaningful pieces that resonate with our customers on a personal level.
Once again, thank you for choosing to shop with us.
Beautiful cufflinks for myself and…
Beautiful cufflinks for myself and stunning marina ring for my sister! Compliments for both on occasion. Great customer service, super quick delivery and highly
17 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Hello Zak,
Appreciate the kind words and for you taking the time to write us a lovely review.
Absolutely love my bracelet
Absolutely love my bracelet, the shine is unreal and looks so beautiful. There is so much range and always new products being launched. Super fast delivery and great service, will be ordering again!
17 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you love the products and service and that it exceeded your expectations.
We strive to create not just accessories, but meaningful pieces that resonate with our customers on a personal level.
Once again, thank you for choosing to shop with us and for being a part of our community. We look forward to serving you again in the future!
Réponse de Luxsy Jewels
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you had a great shopping experience with us.
Since making my first order with Luxsy…
Since making my first order with Luxsy Jewels for my beautiful Diana ring, I’ve not been able to stop! I have received so many compliments from friends, family, colleagues and strangers on just how beautiful it is. I have since made numerous orders for earrings, necklaces, rings and pieces for family and the quality is second to none and the prices are so affordable.
16 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Hey Adam,
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We're thrilled to hear that you enjoyed shopping with us and that our products met your expectations. Providing excellent service and high-quality products are our top priorities, and we're delighted to know that we hit the mark for you.
Great service and fast delivery
Great service and fast delivery. Ordered a beautiful elegant bracelet.
15 janvier 2024
Avis spontané
Very good service nice Jewelry and very…
Very good service nice Jewelry and very good quality I would definitely recommend it to everyone.
15 janvier 2024
Avis spontané
Purchased the ottoman ring and a…
Purchased the ottoman ring and a bracelet for my mrs. She was really happy with it, really good quality products at a very affordable price. I absolutely love my ring as I’ve been on the hunt for a nice elegant looking ring for a while that wouldn’t put a whole in my pockets and I got extremely lucky when I came across luxsy jewels.
14 janvier 2024
Avis spontané
Réponse de Luxsy Jewels
Hello Charlie,
We love it when our customers love our products. So pleased your Mrs loved the gifts you purchased for her from us.
Thanks again for the lovely review. Look forward to seeing you shop with us again :)
Unacceptable, impolite & bad business.
I bought two rings & the sparkle is stunning.
I was sad when I noticed a crystal was missing so I contacted customer services. Initially there was no reply so I re-sent the email after a week. I then received a short reply but no apology or acknowledging for the initial nonresponee. I was advised to post the ring via recorded delivery & notify Luxsy afterwards. I did just that but I have yet to hear back.
Regarding the promotions over the festive season, I enquired how to avail the 25% discount as no code was attached to the email! Of course I have not had a message. So far
I’ve sent 5 emails & not one has been acknowledged.
Unacceptable, impolite & bad business. I hope Cherrie will respond to this bitter complaint & send either a replacement ring or my original one, repaired.
5 novembre 2023
Avis spontané
Réponse de Luxsy Jewels
Hello Alexandra,
Sorry to hear about your experience. We have emailed you and have spoken to you via Instagram DMs and showed you that the emails to your email address kept bouncing. Hence why you couldn't find a reply from us.
However, we did sort the issue out with you in the end and you was happy with us dealing with the matter. We just hope you can reflect it on this review :)
Good store, bad customer service.
Bought a ring, good product. However it didn’t fit and when I emailed customer service to organise a return, I received no reply. Again, a good business but very unreliable customer service. Most businesses have a returns method readily available but if you’re going to request people to email and organise returns beforehand, be reliable.
23 décembre 2023
Avis spontané
Réponse de Luxsy Jewels
Hey Lois,
Sorry for the delay in getting to your request. We managed to sort your return and have implemented a more streamlined process in place. We also have spoken to you via email for the delay so thanks for your understanding. We look forward to you shopping with us again :)
Very happy with purchase
Very happy with purchase, fast reliable service won’t be disappointed
4 décembre 2023
Réponse de Luxsy Jewels
Hello Nabeel,
Very pleased to hear you love our products and service. Much appreciated.
I still haven’t got my order
3 décembre 2023
Réponse de Luxsy Jewels
Hello Abdul Malik,
Upon checking the tracking information the order has been delivered.
Please review this review from your end as it isn’t a true reflection.
Thanks,
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