Macros Avis 

439
•
TrustScore 3.5 sur 5

3,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Didn’t even receive our delivery after being initially informed of an early arvo timeslot via text message. Tracking then updated to On Hold and when you try to contact their support via phone it pu... Voir plus

Noté 5 sur 5 étoiles

Great pre-meal! We used for years. They have ingredients listed clearly on the top of each containers, so you can pick under dietary requirements. Plant based quantities a bit reduce these days, but m... Voir plus

Noté 5 sur 5 étoiles

I have been using Macros for about four years. I have tried various other providers but always return. I find their meals to be fresh, tasty, and above all consistent. I order 15 meals each time, free... Voir plus

Noté 5 sur 5 étoiles

Meals taste amazing! Such healthy and quality ingredients used to make a beautiful tasting meals with great calories, proteins and carbs! Having a busy lifestyle and dedicated to the gym, macro... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Restaurants & bars

Écrit par l'entreprise

MACROS is a zero-commitment meal subscription service. Make healthy eating easy with MACROS ready-made meals, delivered fresh to your door!


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

439 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(439)

25 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Love macros!

Definitely the best tasting / quality meal delivery service I've tried. Super convenient and good options for dietary requirements

29 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Super yummy food

Super yummy food! Makes eating healthy enjoyable, easy and quick. Can’t recommend enough.

29 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

MACROS make food easy

MACROS make food easy. You don't have to worry about making sure you're measuring the exact ingredients. It makes meal time simple.
They also taste amazing! I can never find a good vegetarian premade meal, but I've finally found a good one!

29 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Healthy and taste good too!

One of the only ready made meals that I actually enjoy eating! Meals are tasty and healthy, with wholesome ingredients, and well priced. Customer service is good too.

29 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great meals

Great meals! Fresh, always delivered on time and absolutely delicious. Have been an absolute game changer in terms of my overall diet and goals.

29 mai 2023
Avis spontané
Noté 2 sur 5 étoiles

Decent food poor service.

Decent food, however they have terrible/non existent customer service. Feels like you’re dealing with a bot that takes forever to respond with useless information. Impossible to amend or change delivery dates or information once the deadline has been reached - even if you give them 7 days notice… I was called away on a last minute work trip which meant I wasn’t going to be home to accept the delivery (in 7 days time). They weren’t even willing to delay it until the following day, so all the food sat on the street and was wasted. Much better experience dealing with other food delivery companies, who appear to have legit customer support teams and are willing to assist their customers when they can.

4 avril 2023
Avis spontané
Logo de Macros

Réponse de Macros

Hi, thank you for your honest feedback. We are sorry to hear that you had a bad experience with our customer service and delivery. We understand how frustrating it can be to miss a delivery and waste food, especially when you have a busy schedule.

At MACROS, we strive to provide fresh, healthy and delicious meals that are ready-made and pre-portioned for your convenience. We also aim to offer flexible and responsive customer service that can accommodate your needs and preferences. However, we have some limitations on how we can change or cancel your order once the deadline has been reached. This is because we use an external courier service to deliver your order to you.

We appreciate your understanding and patience as we work to improve our service and delivery. We would love to have you back as a customer and offer you a $20 discount on your next order. This will be visible in the dashboard shortly.

Thank you for choosing MACROS and we hope to hear from you soon.

Noté 1 sur 5 étoiles

Terrible customer service if it doesn’t go to plan.

People I advise against ordering from MACROS, the delivery drivers don’t follow instruction. The instruction was to buzz our unit and if their was no response to call the phone number specified. They didn’t buzz or call and there was someone home. They left my $200.00 worth of food on the street where it was stolen from. I then spent an afternoon trying to get in contact with them through email (to which it has been over 24 hours with no response) then on hold on 2 chats for over an hour and finally got a response on one of them. They talked about sending a bung to the partnered delivery company so the driver would be reprimanded. I had to ask for a refund because there was no mention of finacial reimbursement. They said it would be escalated to the senior team. It has now been 24 hours with no communication as to my refund and again no responses on chat or from email. The company has no customer service number to call and also said thier delivery drivers are not required to call you when it is requested in the delivery instructions. Terrible company to deal with if it doesn’t go to plan. They obviously don’t value customers, they just take your money and don’t care. I have now been on hold with their chat line again for an hour and 20 mins with no response from a customer service rep. Don’t order from MACROS.

24 mai 2023
Avis spontané
Logo de Macros

Réponse de Macros

Thank you for your feedback on our service. We are sorry to hear that you had a bad experience with our delivery partner and that your order was stolen. We understand how frustrating and disappointing this must have been for you.

We take customer satisfaction very seriously and we always strive to provide the best service possible. We apologize for the lack of communication and responsiveness from our team. We are working hard to improve our processes and systems to prevent this from happening again.

As per our conversation on chat, your request for a refund was escalated and we can confirm that this was processed. You should have received a confirmation email about this. We appreciate your patience and understanding in this matter.

We value you as a customer and we hope to regain your trust and confidence in our service. Please let us know if there is anything else we can do to assist you. Thank you for choosing MACROS.

Noté 5 sur 5 étoiles

Great overall experience

The meals are great with heaps of variety. The site is user friendly. However, for numerous times the drivers are not following shipping instructions and the delivery boxes may be subjected to damage or theft.

25 mai 2023
Avis spontané
Noté 1 sur 5 étoiles

Customer service is horrible!

Food is good but the dealing with customer service is ridiculous and unsatisfactory. I dealt with someone that is incompetent of their job. It almost felt like I was dealing with a automated response for their emails
I missed the dead line to change my meals by only 1 minute and they are refusing to change my meals…

24 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Macros delivers!

Macros delivers exactly what is promised - the meals are fresh, delicious and meet my dietary requirements.
The service is very convenient and I find it affordable.
I have already lost weight using this meal service alone, I have a chronic condition that restricts my ability to exercise, so I am happy with my results using the Macros company.

10 avril 2023
Avis spontané
Logo de Macros

Réponse de Macros

WE ARE glad to hear that Macros has been a positive experience for you. It is wonderful that you have achieved your weight loss goals with our fresh and tasty meals that suit your needs. We appreciate your feedback and your support for our service. Thank you for choosing Macros and we hope to continue serving you well.

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