Manly Bands Avis 

Manly Bands used to be decent, but quality and customer service have gone drastically downhill. I placed an order on June 22nd and asked to have the order canceled on June 24th. I was then told the order had shipped, but no worries, they would accept the return and refund the entire order. It is now July 12th, and the DHL website shows the ring is en route to DHL since June 24th. Something must be going on with the company, because its phone and live chat are no longer functioning.

We ordered a gold band with wood inlay. I have had the band for 3 years and it has been falling apart (Chunks of gold falling out) since the 6 month mark. We initially reached our for a warranty request, but my band was "unrepairable" and also out of production. Their only solution was to return my band for a new model, but I would rather keep the band I was given on my wedding day. Overall was very disappointed with the quality. I had the ring inspected by a jeweler who said the gold was very poorly processed. This ring was very expensive and I expected far more.

Really frustrating experience from start to finish.

The ring arrived a week late, and before it was even one year old it started coming apart. For a wedding band that cost nearly $600, that's pretty shocking.

When I contacted Manly Bands, I was first told the ring would be replaced. Then they changed course and said they wanted it sent back for repair instead. The communication throughout the warranty process was confusing and inconsistent, and it often felt like the expectations kept changing.

One example: I was instructed to return the ring in the original poly bag it was shipped in. It's a strange thing to ask for a warranty claim on a ring that was purchased nearly a year ago. Am I really expected to keep every piece of packaging for that long in anticipation of needing a warranty repair?

What made the situation even more frustrating was the lack of any real customer service by phone. Every interaction has been through email because whenever I call during the company's posted business hours, I get a recording telling me to call back during normal business hours. I've never actually been able to reach a person.

Things break sometimes. I understand that. But when you're selling a nearly $600 wedding band, customers should be able to expect better quality, clear communication, and a straightforward warranty process when something goes wrong.

Between the late delivery, the ring failing before its first anniversary, the confusing warranty experience, and the inability to reach anyone by phone, I can't recommend this company. A wedding ring should be something you can count on. Unfortunately, neither the ring nor the customer service lived up to that expectation.

Ordered “the lead” which came to about $700 AUD on special, at that price point I thought it would be a durable ring.

3 weeks in and it’s already scratched as if it were months old, it’s deteriorating quickly and I’ve taken it easy, work from home and take it off for manual tasks.

Posted a similar review on their website and it hasn’t been published.

Very disappointing.

I ordered two wedding rings - one for me and the other for my wife. We are happy with my wife's ring - good quality and great service when ordering.
However, my ring - the troubador - has degraded massively in less than two years.
I have sent multiple support emails to give Manly a chance to rectify the issue and I have been ignored.

At the recommendation of Manly Band's literature, we ordered one half size down from my fiance's normal ring size and the ring was too tight. I had paid extra $18 for "easy returns" and they allowed one return to a ring 1/2 size bigger. Still too tight. Then I requested a final exchange for another 1/2 size up and was told that no further exchanges are allowed. I have sent them two emails to their "help" email with no response. DO NOT DO BUSINESS WITH THIS COMPANY. THEY HAVE NO INTEGRITY.

I posted a message about a problem with my Manly Bands ring (the problems were mostly if not all my fault) in July 2025. Manly Bands then reached out to me in January 2026. They cared about my issue and offered to redo my ring. I just got my redone ring and am thrilled with it. Manly Bands did more than right by me and I love my ring!

Their band was too tight, after they exchanged with another that was also tight, they refused to return it.

Holy if you are going to use these people please remember to use a email alias in order to shut down their bots.
I placed an order and deliberately OPTED OUT of advertising yet guess what? They send me at least 2 emails a day yes that is correct 2 marketing emails DAILY!!
This is especially annoying after placing an order for a ring that will not ship for at least 6 weeks so I have to keep checking, there has been 0 I repeat 0 emails updating me on the stage of my ring or the overall order. In fact a majority of their marketing emails have titles which at first glance seem like an update on your order but they are in fact just spam mail talking about some artificial sale which is always running, like it's about to go away...
Look I expected better the site is clean and the marketing on the site is well put together but you are operating it like a scam company and this behaviour is living up to that very thought. The prices are already overkill you could at the very least treat customers with respect and honor their choice to not be advertised to along with give them updates to their order.
The best form of advertising is high quality customer service that makes me want to return again and again and recommend to others despite the prices. This treatment has very likely driven me away for future purchases an di most certainly will do my part to warn others STAY AWAY!!

They will continue to gouge you for money if your initial ring does not fit. We purchased a ring which was too big, but I paid for the return/exchange package, which provided us one exchange. I also purchased their ring sizer to ensure the new ring fits. We ordered the new ring based on the ring sizer, only to receive another ring that is too big. Apparently, the widths of the rings impact the fit. A narrower ring means you should size down, but they don't clearly state that. Now I am generously granted the opportunity for yet another exchange, for yet another fee. We should have bought something local, and I should have checked Trust Pilot first. Oh well, hopefully the third ring is the charm.

My coworker sent me a link to one of their products on our work in-office communication system. I opened it on my office computer that is in no way connected to my phone or personal email. Almost immediately after I viewed the link, I started getting spam emails from this company about products I had viewed. Never entered my info into this website, and didn’t use a browser connected to my email. How did this company get my info? Who knows!

I bought a gold-plated titanium ring for myself, and a 14 K gold ring with mahogany inner sleeve. These were replacements for our existing wedding rings.

Great rings. Look good. Feel great! No complaints.

The ring box came with a gray silicone ring which I don't need, but it may come in handy someday.

Manly bands are not meant for men, maybe Trans men. My inlay broke in half twice after getting replaced from breaking.

I ordered 3 rings and they all fell apart. The wood inlays just separate after time. Poor quality.

Great company although when it comes to the BOGO Mystery Ring Promotional Gift... We should not be sent retired rings.

For the mystery ring I was under the impression it was going to be one of the 20 rings in this selection within the promo image. Upon opening the package I receive a rainbow ring (Baker) which the ring is nice but it's not suitable for my work nor matches any of the clothing I have.

As a first time buyer I'm both disappointed that I got a retired ring and disappointed that customer service isn't able to have this ring shipped back to them and replace it with a non-retired ring.

Loved how it was packaged!
Such a unique idea that would make any man happy to unbox. My husband was overjoyed literally when I gave him this beautiful tungsten’cowboy’ ring and how it also came with a silicone band in order to keep the nice one nice 👍 it was very affordable compared to others you see in jewelry shops and locally. Were are very happy with our order!

I ordered a ring and within minutes sent an email saying to send to billing address instead of the old one. Five days later they emailed to say ‘sorry our warehouse just moved too quick shucks.’

Terrible.

I ordered a custom ring while it was on sale and it the rings was slightly too small. I tried to send it back to get resized and the only options are to get a refund and reorder in a different size. When I purchased the ring it was on sale and it is no longer sale. Meaning I have to pay difference if I want to size up 1/2 a size. Crazy town. Also, I was unable to get ahold of a real person only bots in their chats and email. I requested to talk to a person and no one responded.

Update:
I was not informed of the difference in metal costs. I did get a reply from a human much later, but the information given to me was different from what the AI chatbot gave me. I replied to the email with transcripts from the AI chat conversation. Also, your reply is incredibly rude and condescending.

Awful customer service and low quality product.

My wife ordered the first ring which took forever to arrive, after a month of wearing it the damn thing fell apart. A store credit was issued and new ring ordered. They advertised 4-6 weeks at worst but when I ordered it showed as in stock.

Fast forward 7 weeks and I still cannot get a straight answer of where the ring was or when it would ship.

Attempting to get customer service is like pulling teeth.

Do not order from them

Edit- to their response I was never told of delays only the generic it takes 4-6 weeks and eventually told that it was in quality control checking. A free ring was never offered.

Order 1 - too small. 4-6 weeks for replacement that fit

Replacement was the one that broke and I was given a credit

The credit was used for order 3 which never came and led to a cancellation

Terrible customer service. My ring broke and they are suppose to send me a new one. Super impressed that my replacement order went in the regular order line up vs. getting put at the front of the order list. I have asked to get an update and get the canned response. I have asked to speak to a human - no response. When I shared my feelings that their customer service is shameful (considering they advertise to vets) I was told they don't appreciate how I am speaking to the robot that was not answering my questions. Not fully sure any humans work at the company.