Manly Bands Avis 

TERRIBLE customer service. I was continuously addressed as "hey" in emails. NEVER any updates regarding my order. Two weeks in and nada! I understand with a "Build Your Own Band" it can take time, however, give updates ManlyBands! Poor excuse for a company, and the employees will probably be the biggest contributor to their downfall. Do yourself a favor and buy elsewhere :)
UPDATE to my review.
Of course ManlyBands is attempting to deflect that terrible customer service. As a business you should learn from reviews and attempt to improve your business, not try to turn tables. I HAVE and will post your insensitive and unprofessional emails addressing me as “Hey”, not my name. I was never rude I simply wanted answers just like any normal customer who spends money on a product.
May I suggest a course in business ethics because as I said before and can see from other reviewers, your customer service is quite lacking. Best of luck ManlyBands, you need it.

We ordered 6 weeks ago and still have not received our ring or shipping information. Every time we reach out to customer service we get another excuse and we’re told that it will be another 2-3 weeks. At this point we can’t anticipate that the ring will be here before our wedding so we have to purchase a second ring elsewhere.

Many of the rings that ManlyBands sells are just cheap Chinese rings that they import, no joke you can find most of them on Temu for a fraction of the cost. Our best guess at this point is that Manly Bands ran out of stock on our order and don’t want to pay the new tariffs. Rather than admit to their mistake they’re holding our money for as long as they can.

Thankfully we purchased this ring with our credit card and can just dispute it for non delivery.

If you’re purchasing a ring for your wedding and don’t have at least 6 months to wait. I would encourage you to look for a more reputable company.

I got a ring for my husband and at first I bought the wrong one and Manly Bands was so amazing in providing the one we wanted. We ended up getting the wrong size and they were so helpful in getting us the right size. They provided great service for us without any issues! Definitely recommend this company for your rings! Absolutely amazing!

Purchased my husband’s wedding band from them about 3 years ago and, just recently, he had an issue with the inside of the ring separating from the metal. We reached out to them and explained the situation, that I did not have the order number to submit a warranty claim. The said it wasn’t a problem and just asked that I send a picture of the ring. I emailed the picture over and within an hour I received a confirmation email stating a replacement ring was shipped. We couldn’t believe it, they made the process so easy!! Great products and amazing customer service!!!

Very low quality, light and cheap. Not even remotely worth the price

This has been a horrible experience. I placed my order on December 2nd 2024, and still have not received it. In fact on the shop app it still says “preparing shipment”. I have reached out to their customer service multiple times inquiring the status of my order and told it would take more time. I then was added to an email chain of over 50 other customers complaining about the same thing. We all placed orders and haven’t received an update on the status let alone received shipping confirmation. They did however remember to charge me 133.85. I have not heard back from them since December.

Months in to an order, these folks have not delivered products ordered nor issued a refund. They blame shippers. Banks and everyone bit themselves. Numerous emails followed up with polite excuses with no results.

Love the ring, communication was okay, big issue is the misleading claims. After talking to the staff at Manly Bands I was informed "we dont actually have a certificate of authenticity with this ring. IT does only come with the military heritage rings and Dino rings."

Buyer beware. FAQ says 11 months ago there would be one sent out soon, turns out that isn't in the cards.

I bought my husband the Triceratops ring and it is beautiful. It is Black Zirconium which is super light weight. Perfect for him since he is a roofer. I am very pleased.

Overall, my ordering process was not handled with care, which resulted in my ring coming more a week AFTER my wedding . I placed my order through Klarna, the third party processor on Jan 22 and received a confirmation email with my order number, so I thought everything was fine. After days of no notice regarding shipping timelines, I reached out to Manly Bands on Jan 31 to inquire about when my order would ship since my wedding was nearing on Feb 15. I was told my order can take 4-6 weeks to process due to the free engraving add-on, so I requested to expedite this, but was given no solution.

On Feb 4, I reached out again and began emailing with Holli who informed me that Manly Bands did not receive my payment the entire time! How was I supposed to know my order was on pause? I expressed how I wasn't made aware of this sooner to get it resolved. Time was cutting it even closer and I stressed that I would be getting married the following weekend and needed the ring before that. I asked Holli how can Manly Bands ensure I receive my band on time, but this was dismissed.

She ended up sending me a new invoice so I could pay this, and this placed my order (foreal this time smh). As you can imagine, the lack of quality control dragged the timeline out even further. That week passed, and the next week passed with no ring resulting in me not having a band to present my husband for our wedding day. I had to use someone else's instead. Manly Bands dropped the ball at a few points including:

1) Not having a quality control system that notified me they didn't receive payment sooner. This resulted in my order floating around and me having to reach out to see what the hold up is.
2) The original rep on Jan 31 not catching that payment wasn't received and brushing it off as extended timelines due to engraving, which was incorrect.
3) Lack of urgency and apologetics on Manly Bands and Holli's part after I wrote back in on Feb 4 to inquire further about to hold up, where I found out no payment was received. Manly Bands could have expedited me the ring: 1-day shipping, 2-day shipping, anything! But I didn't have a ring to present my fiance when I originally ordered on Jan 22.

I requested a partial refund for the anxiety and stress this caused right before my wedding, plus the lack of urgency with my entire order, which was granted. But this should have never happened in the first place. I ordered from Manly Bands after seeing such great reviews, but my experience was so difficult. I am in the wedding industry myself and I will not be recommending this company to my brides unfortunately.

We found a really cool ring zirconium with a whiskey barrel inlay, but the ring fell apart after 1.5 months of wearing it for 8 hours at an office job. Quality is terrible and this company’s return/replacement policy is very restrictive. They gave us “an exception” to exchange with another ring because we certainly didn’t want the same ring or another with an inlay. We spent $600 on the first ring and got a replacement worth $200. I would never recommend to a friend or use this company again.

Fell Apart After 10 Days My wife bought me this ring, and at first I was really excited. I thought the whiskey barrel and meteorite was a neat combo. Unfortunately, after 10 days of wearing the ring, the wood is literally falling off the ring and in other parts, its pulling back. The edges are super sharp too. I didn't wear the ring to work or do anything extreme with my hands, never wore it in the shower or out in the rain. My wife contacted Manly Bands, and they basically just blamed me and said my hands are naturally oily and that's what caused the ring to fall apart, which honestly seems ridiculous. If a ring can't stand up to natural oils that your skin produces, I can't imagine it'll hold up to much else. We wanted a refund, but manly bands refused and only offered a store credit. I don't have much faith in the quality of their products after my experience with the Lynchburg. On top of that, it's really limiting to find a replacement on their website, I don't want to spend more on a new ring, and if I pick one that's cheaper, my wife will be losing out on the money she spent since they won't refund the difference. I left a review on their website last week, surprise surprise, it doesn't show up when you look at the reviews of the Lynchburg. So I'd imagine they're either cherry picking reviews and deleting the other ones, or the reviews on their website just aren't real. Steer clear of this company and don't trust the reviews on their site.

Biggest scam, good are not like in pic, will not give money back.
Do not buy , scam !!!

I ordered a wedding band for myself recently, but realized that the address was incorrect, going to home instead of school. I followed their instructions, and emailed them but to my surprise, a crappy AI responded, and directed me to contact "customer support" but gave no way to do so, or to reply "agent" to speak with one. I tried agent, it didn't do anything. When I looked for that support, it didn't even exist on the website. They had only one email (the AI one), no phone number, and a chat feature. I then tried the chat feature, hoping to actually find a person. To my greater frustration, the same AI began talking. When it prompted me to talk to an agent again, asking yes or no, I said yes and it responded as if I had said no. Finally, after several minutes of me trying to get it to let me talk to a person, I told it I wanted to cancel the order. FINALLY it said I should talk to a person about this, and said it put me in the cue. After waiting quite awhile, no one responded. Go figure. At this point I am very angry, as I need a ring for my wedding that is coming up. As a former first responder (which they have discounts for), I am quite upset at this service.

Another issue: On the page where I bought the ring, it said that there were FREE returns, and a FREE WARRANTY. But then, when I went to the cart, I see a fee of $55 roughly added for the warranty and free returns.

Now, if you want to improve, get rid of that darn AI feature, or get a programmer who knows what they are doing. AND TEST IT YOURSELF so you can see if a customer is going to get frustrated by it. Also, STATE CLEARLY what you mean by your warranty, and explain why there is a cost for something that you CLAIM to be free. I do want to buy from y'all, but if you don't step it up, your customers are going to stop being customers because they can't talk to a person.

You can buy the exact same rings on Amazon for way cheaper. Return policy is difficult and customer service is very poor. Would not recommend to buy rings from here.

Terrible experience, cannot recommend.

We ordered a ring nearly seven weeks ago and finally received it today. The site suggested sizing down for a comfort fit and we did.. and it's too small. So we tried to follow up with them based on their policy that they will provide a free trade in if your ring size isn't right.. but that's BS. They were happy to sell us the ring, take nearly two months to deliver it and then they put the ring on clearance and don't have any more on stock. The only options provided were that we would need to trade it in for a different ring or pay a fee to send it back as a return.. so now we're trying to return the ring and the website is redirecting us to exchange it whenever we get to the final step of the return process. This is a mess.

We're ordering from someone else. Contacting customer service was a joke as well. NEVER order your ring from this company if you have any concerns about sizing or time. We're now less than two months out from our wedding and need to find a new ring.

This is a scam company you can buy these rings for 3 dollars each off Temu.

Update Manly bands has stepped up and our honoring there quarantee. Thank you Manly bands.. Do not trust this company they will not honor there own perfect fit guarantee. They told us to sell it on line and buy another one. They do not care about you once you buy.

ordered over 2 months ago, took my money and have not had any information from them, the ring has not been shipped and the customer service is non existent!

Avoid this place at all costs!

The ring scratched up very easily. I left a bad review on their website but it never appeared publicly. They clearly hide all bad reviews since they're all glowing.