I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
L'entreprise a répondu
"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was a pleasure to order by this…
It was a pleasure to order by this company.
Gr8 customer service!
Fast shipping.
And great prices!
25 septembre 2024
Avis spontané
Réponse de Maple Prime
We appreciate you taking the time to give your feedback and look forward to serving you again in the future!
Best value and customer satisfaction!
Always come out satisfied. They really care about their customers. I find that what stands Maple Prime apart from other companies is their personal touch and quality control.
No bots when it comes to customer service!
2 septembre 2024
Avis spontané
Réponse de Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
My favourite perfume retailer.
My favourite perfume retailer.
While I don't purchase perfumes frequently, Maple Prime is my unwavering choice when I do. Their commitment to offering genuine products from renowned brands at significantly reduced prices is truly impressive.
The service has always been satisfactory, and I've placed over a dozen orders over the years. Although I encountered a delivery issue once, the support team quickly resolved the problem, reaffirming my trust in Maple Prime.
18 septembre 2024
Avis spontané
Réponse de Maple Prime
Your satisfaction is our priority. Thank you for the wonderful feedback and for being a valued customer!
Great company
My wife loves the daisy twinkle i enjoyed the user friendly website
27 août 2024
Avis spontané
Réponse de Maple Prime
Thank you! We're thrilled to hear that you are enjoying your purchase and look forward to serving you again.
Outstanding Customer Service Experience!
I couldn’t have asked for better service! I received the wrong item in my order, but when I reached out to Customer Service, they quickly understood my issue. They escalated it to the head manager, who personally contacted me with his private number. He made the replacement process seamless and truly made me feel valued. Huge thanks to Maple Prime and Sol, the manager! — DJ
8 septembre 2024
Avis spontané
Réponse de Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
I love dealing with Maple Prime
I love dealing with Maple Prime! They are very honest and have great pricing , service and quality!
23 septembre 2024
Avis spontané
Réponse de Maple Prime
Your positive review is greatly appreciated! We strive to provide exceptional service and are delighted to see your satisfaction!
Great service team helped me get…
Great service team helped me get exactly what I was looking for.
24 septembre 2024
Avis spontané
Réponse de Maple Prime
"Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!"
1st rate organization
great customer service. excellent products and authentic with fast shipping.
25 octobre 2023
Avis spontané
Réponse de Maple Prime
Thank you for your fantastic review! Your happiness is our reward, and we're glad we could meet your expectations.
Maple Prime has fantastic customer…
Maple Prime has fantastic customer service! They were responsive, and a pleasure to deal with! Highly recommend
24 septembre 2024
Avis spontané
Réponse de Maple Prime
Your positive review is greatly appreciated! Thanks for choosing us and recommending our business.
Réponse de Maple Prime
We’re really grateful and appreciate you taking the time to leave such a great review!
Expediency is appreciated these days
Awesome price on Mancera Cosmic Pepper.
Great delivery time.
Tacking was accurate.
Zero complaints.
Thanks!
10 septembre 2024
Réponse de Maple Prime
Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!
Seamless transaction with competitive pricing!
Very happy to have found MAPLE PRIME while researching perfumes! Very competitive pricing… Like a breath of fresh air!
3 septembre 2024
Réponse de Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Réponse de Maple Prime
Thank you for sharing your positive experience! We look forward to serving you again!
I was only able to track my order 3…
I was only able to track my order 3 days after making it.
It is not quite good.
14 août 2024
Réponse de Maple Prime
We apologize for the inconvenience. Some items may take up to 3 days to ship as we work on improving our handling times. We're aiming to reduce this to just 1 day soon. Thank you for your feedback!
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