I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I purchased my fourth bottle of perfume…
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume.
Excellent price and looking forward to purchase new one in near future.
Thank you so much to fast response to my question and particularly refund of my purchase.
Good people to deal with
7 juin 2025
Avis spontané
Réponse de Maple Prime
Hi Ali,
We appreciate your kind words and loyalty, and we look forward to continuing to serve you with our five-star experience!
I ordered Lalique Parfum
I ordered Lalique Parfum, when it came, I opened the bottle and NO NO SCENT at all, I contacted Maple for a refund and they said the batch was fine, well that told me it is not the real Lalique Parfum. They refused to refund my money and didn't even ask for me to send back to examine. I will never recommend Maple Prime for anything.
Be very careful they are not selling real parfum these are knock offs.
WP Oak Brook,IL.
29 mai 2025
Avis spontané
Réponse de Maple Prime
Hi Wanda,
I’m sorry to hear about your negative experience with the Lalique Parfum. We have issued a full refund and are currently investigating the issue, as we are committed to only selling authentic perfumes.
We hope to serve you better in the future.
Solid discounter
Okay,so ive had some issue in the past but their customer service was able to work them out so all is well they are solid and customer service is pretty decent !
11 avril 2025
Avis spontané
Réponse de Maple Prime
!Hi Lynn,
We appreciate you giving us another chance. We understand how important your experience is, and we’re committed to ensuring you have a wonderful five-star experience with us moving forward. Thank you for your trust!
I am so disappointed with this company
I am so disappointed with this company, over a month ago I send an email asking if the tester bottle of 265$ perfume comes with cap or not, they answered with yes, few days after I ordered it. They noticed that will ship within 2 to 4 weeks they shipped it before that. I received it but without a CAP, I contacted the customer service they apologized and issued a replacement also send a return label to return the wrong one and I dropped it in the same day, since then I never received any update I kept contacted them for almost two weeks and always same answer without any update. Finally today they told me that the item is out of stock! Even though the item is still IN STOCK on thier website and they noted ( order now and will ship today) that’s mean it’s available in their warehouse. I immediately asked for a refund and they did. Yes they are have a very good prices but actually without the actual product, they waste my time I wouldn’t buy from them again I prefer to pay alittile more to avoid this hassle, save my patience and my time. There’s alot I mean a lot of a trusted discounter websites that I already know and buy from them for years now so no need to go through this again
20 mars 2025
Avis spontané
Réponse de Maple Prime
Hi Christina,
I'm terribly disturbed to hear about your experience, as customer satisfaction is our number 1 priority.
Please reach out to us at support@mapleprime.com so we can resolve this for you right away!
Réponse de Maple Prime
Hi Shadrena,
At Maple Prime, customer satisfaction is our top priority, so I have issued a full refund for your purchase.
I hope this resolves the issue, and we look forward to serving you better in the future.
Réponse de Maple Prime
Thanks for the great feedback! We’re happy you enjoyed the quick delivery and our wide selection. Hope to see you again soon!
Rough beginning but problem solved
Had a mix up with original order and shipment but they quickly fixed it after I expressed my opinion about errors on their end.
19 février 2025
Réponse de Maple Prime
Thank you for your understanding and for giving us the opportunity to make things right. We’re sorry again for the mix-up with your original order, but we’re glad our team was able to resolve it quickly after you reached out. We truly appreciate your patience and your feedback, and we hope to serve you again in the future.
Got my items in a timely manner, but didn't get my 3 free sample items as I was supposed to.
Good prices, great serviceable timely shipping. I ordered 2 items and chose 3 free samples
However they didn't send the free stuff.
18 février 2025
Réponse de Maple Prime
Hi Hoby,
We apologize for not sending the samples. It was a mistake on our part. Please let us know when you next place an order, and we'll make sure to include something special for you.
Thank you for your understanding!
Great product, great price, great delivery!
Great price and was delivered quickly! I will by from Maple Prime again.
18 février 2025
Réponse de Maple Prime
Thank you so much for your kind words! We’re happy to hear you enjoyed the great price and quick delivery. We truly appreciate your support and look forward to serving you again soon!
Easy to order excellent price
20 février 2025
Réponse de Maple Prime
Thank you so much! We’re glad you found the ordering process easy and the price excellent. We really appreciate your support and hope to see you again soon!
I was scared to purchase at first!
I was scared to purchase at first because I've never ordered from Maple Prime. Did it anyway and I'm so happy I did. The shipping was quicker than expected and my parfum came packaged well. I'm completely satisfied with my purchase and will be purchasing again.
17 février 2025
Réponse de Maple Prime
Thank you so much for giving us a chance and for sharing your experience! We’re thrilled to hear that your order arrived quickly, was well packaged, and that you’re completely satisfied with your purchase. Your trust truly means a lot to us, and we can’t wait to serve you again on your next order!
Réponse de Maple Prime
Hi Paul,
Thanks for the kind words and feedback!
Love the Product
Love the Product! Arrived faster than promised ! I will use this company again & share info with friends!!
30 janvier 2025
Réponse de Maple Prime
Hi Joan,
Thanks for your kind words!
We look to servicing you and your friends with many more delightful products.
Maple prime and customer Service
Customer service I've read reviews where reviewers stated customer service was terrible and they didn't return calls I was starting to believe this when the next morning received a call back from maple prime customer service I told the rep who was very friendly that i purchased a fragrance then I noticed the price dropped she said she would get with her supervisor and email me with the outcome and she did exactly as she stated they honored the price change and refunded the difference so I can truly say maple prime is a trustworthy company and customer service is great I will be doing more business with them
15 février 2025
Avis spontané
Réponse de Maple Prime
Dear Kevin,
Thank you for your feedback!
We've recently made significant changes to our support team to better serve our growing customer base. While we've experienced some challenges during this transition, we're committed to continually improving our customer service experience.
I ordered two tester bottles and…
I ordered two tester bottles and unfortunately a few days later they reached out to me to inform me they were out of stock and I could order something else or get a refund. I picked out a fragrance similar in price and the main boss contacted me to apologize for the inconvenience and offered to give me the bottle I picked out plus a non-tester bottle of the original fragrance I wanted which goes for $231 or two Prada Amber Pour Homme which I picked to replace the two $45 tester bottles I originally ordered, or one Prada Amber Pour Homme and a full refund. I ultimately chose one Prada Amber Pour Homme and a non-tester bottle of Patek Maison luminous ghost which was valued over $300. Now that is great customer service when they mess up. It took awhile to get both bottles but they communicated the whole time and responded to every message. They are fantastic at correcting their mistakes, I'll definitely order again.
27 janvier 2025
Réponse de Maple Prime
Hi Shaun,
We appreciate the time you took to leave us such a sterling review!
Customer satisfaction is our priority, so we are so glad we were able to provide you with a pleasant customer experience.
We look forward to servicing you again soon.
It works
It works, but it definitely gave me a funny feeling in my chest ir perhaps my heart area.
27 janvier 2025
Réponse de Maple Prime
Hi Mikal,
Thanks for the 5 stars!
We're sorry you experienced discomfort with the item.
Please reach out to us at support@mapleprime.com so we can resolve this for you.
Réponse de Maple Prime
Hi Rebecca,
I'm sorry you never received your purchase.
I have issued a refund to be credited to your account.
We have tried contacting you to resolve the issue and ensure you are pleased with our service, but have not received a response.
In the event that you missed our emails, please reach out to us at support@mapleprime.com.
The Parfum is amazing!
The Parfum is amazing!
Exquisite. The fragrance last all day!
I took a shower and still smelling.
I am very pleased.
30 janvier 2025
Réponse de Maple Prime
Hi Susana,
We're so glad to hear you enjoyed your purchase!
Looking forward to sending you many more awesome products
Réponse de Maple Prime
Thanks for your kind words and great review!
We look forward to servicing you with many more great products
Always friendly and quick response love…
Always friendly and quick response love the perfumes. And always fast delivery
20 janvier 2025
Réponse de Maple Prime
Hi Mary,
Thanks for your kind words!
We are so pleased to have provided you with a pleasant customer experience and look forward to servicing you again soon.
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