I was having an issue with the delivery of one of my favorite perfumes that has been discontinued. After communicating with Maple Prime customer support for 3 days they provided tracking number and su... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... Voir plus
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"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... Voir plus
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I purchased 2 samples they were 7.5 ml i received an email saying they messed up in they were .003 ml .i have never heard of colognes samples come in that small so I cancel the order when I called som... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Coordonnées de contact
1701 East Elizabeth Avenue, 07036, Linden NJ, Etats-Unis
- +18552414200
- support@mapleprime.com
- mapleprime.com
3,8
Bien
201 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Price was excellent and they…
Price was excellent and they accidentally sent me 2 bottles of my perfume. I let them know and they graciously allowed me to keep the extra bottle
27 janvier 2025
Réponse de Maple Prime
Hi Michelle,
We are so pleased to have satisfied you and look forward to servicing you again shortly!
I tried to order a cologne bottle from…
I tried to order a cologne bottle from MaplePrime and it declined my order. Not sure why? All my information was correct. Than I get a notification from my bank warning me that this website is a fraud! I’m not sure what to do!
31 janvier 2025
Avis spontané
Réponse de Maple Prime
Hi Daniel,
I'm sorry you were having issues while placing an order with us.
Please contact us at support@mapleprime.com so we can resolve this for you
I couldn’t track my order
I couldn’t track my order , once I email to ask about , I found out the item was not yet in Canada ,
In all it took a long time to get to me house ,
But I am very happy with the samsara
8 janvier 2025
Réponse de Maple Prime
Hi Francoise,
Thank you for your feedback.
I'm sorry your package took a while to arrive. This was likely due to the strike with Canada carriers.
I hope you come to enjoy your purchase and we have the honor of servicing you again soon!
Réponse de Maple Prime
Hi Victor,
Thanks for the 5 stars!
The delivery was very quick and the…
The delivery was very quick and the perfume smells amazing. Will definitely order from here again
30 décembre 2024
Réponse de Maple Prime
Hi Angel,
Thanks for your kind words! We appreciate the feedback
When I received the 2 bottles of…
When I received the 2 bottles of perfume, one was broken
29 décembre 2024
Réponse de Maple Prime
Hi Anna,
I'm sorry for the broken bottle.
Please reach out to us at support@mapleprime.com so we can resolve this for you
Empty box delivery
I have order Prada men parfum.Waiting two weeks ,,delivery person buzz my number and delivery empty box in the front of mail box.
He saw that box open ,try to close and make photo that he delivered.
Not sure what he thinking but building have camera in front,and lobby ,,,I send all information, with photo of person who do that, to maple prime ,but there was no any news from them..
Definitely NEVER use them again
5 janvier 2025
Avis spontané
Réponse de Maple Prime
Hi Zoran,
Customer satisfaction is our priority, so we would like to resolve this for you.
I have reached out to you from support@mapleprime.com.
Best shopping experience ever!!
Best shopping experience ever!!
Prices are amazing too!
Got the packaged delivered in a timely fashion. Thank you
23 décembre 2024
Réponse de Maple Prime
We appreciate the kind words! We do our best to please our customers and appreciate the feedback
Refund availble after 30 days
After two communicated delays, Mapleprime agreed to refund the money. Although it took some time to resolve, they refunded.
23 novembre 2024
Réponse de Maple Prime
Hi Charles,
We are sorry for the negative experience.
Please reach out to us at support@mapleprime.com so we can resolve this for you.
Purchased V&R Flowerbomb through the…
Purchased V&R Flowerbomb through the website and it was never sent out. They created a label but the package never moved. After multiple emails and calls to a voicemail I was told I would be given a refund via Amazon. I never purchased it via Amazon. Finally 2-3 weeks later I was refunded. Prices were clearly too good to be true. Will not shop here ever again
2 décembre 2024
Réponse de Maple Prime
Hi Chris,
We are deeply sorry for the frustration endured as customer satisfaction is our priority.
We have tried reaching out to you to resolve this.
In the event that you weren't able to see the emails, please reach out to us at support@mapleprime.com.
Réponse de Maple Prime
We appreciate your feedback! Looking forward to servicing you again
Im always happy with my orders from…
Im always happy with my orders from Maple Prime, its fast they have great customer service and of course the product itsself is always great and heavily discounted
22 novembre 2024
Réponse de Maple Prime
Thanks for the great feedback! We value our loyal customers and look forward to servicing you again
Excellent
ordered some cologne that I have been looking for for quite a while as its not sold in Canada anymore. easy to order off of the shop app through them. Didn't have issues with delivery but when trying to track nothing was updating on the shop app so I reached out to customer service if they could find out for me what was going on. they replied in a timely manner with some information that was helpful and then I received the package a day or two later
6 novembre 2024
Réponse de Maple Prime
We're glad you found ordering easy and appreciate your patience with the tracking hiccup. Happy to hear our customer service team was able to help and you received your cologne smoothly!
Réponse de Maple Prime
Thanks for the wonderful feedback! We're excited you appreciated our quick shipping and genuine fragrances. Your satisfaction is our priority! Looking forward to serving you again!
Great support!
Even with payment problems they provided a great support and I could buy my product. Thanks!
7 octobre 2024
Réponse de Maple Prime
Thank you so much for this 5-star review. We really appreciate you being a customer. Looking forward to being of service to you again.
Great service!
10 octobre 2024
Avis spontané
Réponse de Maple Prime
Thank you so much for this 5-star review. looking forward to serving you again!
Amazing seller!
Great experience buying from this seller! Excellent product, great customer service and response time, and easy to communicate with for any questions.
30 septembre 2024
Avis spontané
Réponse de Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Top service
Top service, fully stocked and fast delivery!
Highly recommended
29 septembre 2024
Avis spontané
Réponse de Maple Prime
We’re delighted to hear you loved your experience with us! Thanks for choosing us and recommending our business.
Great experience
Great experience, smooth turnaround time and great customer service
10 janvier 2024
Avis spontané
Réponse de Maple Prime
Thank you for sharing your positive experience! We are really glad that you enjoyed our service looking forward to serving you again!
Maple Prime is the BEST
Maple Prime is the BEST
Service, attention and everything else needed for an amazing experience!
Truly a great company
18 septembre 2024
Avis spontané
Réponse de Maple Prime
Thank you for the wonderful feedback! We look forward to serving you again.
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