Marquis Leisure Avis 

I would like to praise the excellent service and the positive interaction with the staff that I have just received from Marquis Service Centre, Poole. I appreciate the helpfulness, knowledge, and professionalism of the employees, especially Harriet Stratton and the chap who fixed my levellers. I can only praise the outstanding customer service, quick responses and effective problem-solving of the dedicated and efficient team. Thank you.

From my initial phone call to the day I collected my campervan, customer service and communication was excellent. Adam was very friendly, helpful and knowledgeable and took time to understand my campervan needs and concerns. The result was my buying a vehicle in which I have just completed my first trip that was perfect.
At handover, Wayne too was helpful and knowledgeable; Martin and Rob were also friendly, helpful and patient in my conversations with them.
Thank you all.

Sales and service team very good

terrible service and customer “care”
Diabolical after sales .
We bought a motorhome this month (feb26)
It was as not cleaned inside or outside at all ,
We collected it and this weekend we went to Scotland for the weekend, the van drove fine and we were happy with it . BUT it turned out they there were things wrong they should have been found on the pre delivery inspection by their technicians, front screen blind part was snapped so they wouldn’t hold together in the middle. The main door to the living area wouldn’t lock from the inside , the curtain was missing completely from the drop down bed . And the near side rear window blind won’t stay up . Small problems but when you lay out over £53k you expect these things to be spotted before you collect it . Anyway I rang them in Preston on Monday , they couldn’t have been less helpful (Ruby ), I’m
In a new job and can’t get off work easily at all , we live in Wigan and they wanted us to drop it off midweek . I explained that we couldn’t do that , I said I would bring it up on a Saturday and they could keep it for a week and sort the issues . That I would hand the keys to the salesman that sold us the motorhome (David)
They point blank refused to let me do that , I said to email any paperwork that needed doing and I would send it back so it was just a case of getting the keys from the salesman on the Monday morning , it’s the same site !! They refused , they also refused to collect it .
We can’t get the time off work , both my wife and I would both have to try and take half days off TWICE so we could drop it off and collect it . It’s beyond ridiculous, they have zero customer service skills and once they have your money they truly don’t care . AVOID THIS COMPANY .
The problems with the van were not spotted by their so called technicians and now we the customer have to lose out even though I’m trying my best to make things easy for them .
Terrible company

I went to marquis at Lee Mill near Plymouth for a small part for my motorhome
The salesman really didn't seem interested and he asked me the year of my motorhome and when I told him he just switched off and told me it was too old for them
I will never go back to this dealer so unprofessional
When will autotrail start selling parts direct from the factory again service was 100% better
Marquis need to learn better customer relations

5star customer service from start to finish

Thank you to Jason Williams at Marquis Surrey for recovering my confidence in the company. I bought a Mobilvetta K-Yacht Techno Line 80 nearly a year ago, and it was agreed at purchase that 3 cushions in my van would be replaced for new ones. Although this had been agreed and documented, nothing happened.
Fortunately Jason stepped in and resurrected the process which should have been commenced in March last year. I now have my new cushions as promised, which will make this year’s touring season that bit nicer.
Thanks again Jason

From helping us choose the Panama at the NEC to after sale Marquis have been amazing. Special call out to Ashley

Leah was so helpful and friendly showing us how to use our new caravan,would recommend,thankyou Tracey Lake

Bought first camper van with Marquis, no hard sales, friendly and informative, excellent service

Dawn and Nick give good experience during the purchase of my Mobilvetta K - yacht 90 but best of all was the deal including nice awning great part ex deal and good discount on the new one made a excellent deal along with the service

I was grossly overcharged for work carried out by this company. I paid under protest and raised a formal complaint with the General Manager. I later received only a partial refund. In his written response, the General Manager made statements that were not accurate, and no apology was offered. Overall, I found the handling of this matter unprofessional and disappointing. Based on my experience, I would not recommend this business.

Preston Branch

You’re all lovely people but you’re working in silo’s. As a Customer I want a ‘go to’ person, a single point of contact not passed from this ‘department’ to another ‘specialist department then back to someone else in reception. The overall impression created then is one of inefficiency and creates frustration.
Also order the correct replacement part. I took the van in for a new air conditioner and you had ordered the wrong one from Truman So had to arrange yet another visit.
I still have to wait for a light to be replaced because ‘Italy’ has to authorize it.
Overall I would definitely use Marquis Leisure again but there is definitely room for improvement.

We purchased our new caravan from the Exeter branch and can only express how great it was dealing with Shaun. We were kept up to date via emails and phone calls with every step of the progress, until the delivery. The handover by Leah was excellent and we even videoed parts of the handover for our use in case we got stuck! All the staff in the branch were polite, helpful, nothing was too much trouble. Would definitely recommend Marquis. A top company to purchase from.

I paid a lot of money for my motorhome from Marquis. I'm delighted to say 6 months later I don't regret it. Under the warranty included in the price I have been shown both courtesy and patience from Diane in the after sales team

We basically came just to look around as wasn’t planning on buying anything as we do have campervan but we saw motorhome and had a good look around and we really like this one plus good space for our two dogs. We also love that the shower is separate from the toilet. We also like the style and the layout too. So we met with Ashley who was dealing with us and the boss on that day. But we felt we need to leave it and talk more about it deeply as don’t want to buy on impulse. We decided to go ahead and spoke to Ashley again and we go through the paperwork and he was making sure we understood everything and we were happy with everything and go ahead with part exchange. Recently we got our new motorhome we love it and it is in storage at the moment so when we soon free to travel we are looking forward to to spend the first night in our motorhome and to many more adventures as we excited.

Open and honest throughout our purchase. No pressure from Karen who kept us updated. Good price and very helpful during handover.

I purchased a new auto sleeper Kingham from day one the right hand side air suspension lost pressure i informed marquis Ipswich they looked at it and said it would have to go back to the factory for a week Amy expenses which is what we did on return it still lost pressure it as now been back over five times so we have to pump it up every three weeks or so they say they can't get the bits so far it's been one year and four months when you phone they say they will call back but don't what action should I take yours
M.Danks

had a warranty problem had to go back factory emailed the aftersales about the problem he never replied so rang him three months later who didnt address the problem. these companies only want to take your money and are not interseted in anything else wont be spending anymore of my money with them stephen chadwick autosleeper corinium reg PO73 BWN

We visited Marquis Leisure after speaking with Dawn, a member of the sales team at Birtley, Co Durham. They had a motorhome on the forecourt which we went to view but it wasn’t quite what we wanted. We spoke to Dawn about our requirements (previously owned a motorhome) and she put as search in to see what was available within the Marquis group. Dawn found what we felt was a perfect match for us and we agreed to have it brought up from a branch further down the country. We were kept well informed along the way and when it came into Birtley branch we went to view it. It was our perfect match, a couple of little details needed sorting with it along with a valet.
We needed to confirm a query which was required for us to take out insurance and as Dawn happened to be on holiday we spoke with David on the sales team who was more than happy to help.
I truly cannot thank all of the staff at Marquis enough for making buying our motorhome such an enjoyable experience. Phil guided us through an extensive handover as to how everything worked. Dawn even phoned to see how our first couple of trips away went. We did have an issue with the Alde heating panel but it went in and was sorted while we waited, no charge to us as under warranty.
We actually purchased our motorhome at the start of November but I wanted to give it a couple of months before writing this review just to see how things went.

In my honest opinion if you are searching for a motorhome or campervan make Marquis at Birtley your first place to look A* right across the board. We had searched motorhome dealerships closer to home but they were dire in comparison to stock quality and value for money that Marquis offered.