After some misunderstanding about discretionary payments not being resolved I spoke to Abdul today who resolved all my issues in a clear and simplified way.He explained the process and next steps and... Voir plus
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Lisez les avis des autres
I can Honestly say, Morgan was more than helpful, she made me reassure and with out the pressure she has put everything in stepping stone due to my condition and the call back is confirmed also. Morga... Voir plus
L'entreprise a répondu
Having changed jobs and therefore payment dates, also leaving this month a bit precarious, I rang to amend my payment date and Sarah was very helpful and practical. Being able to amend things so readi... Voir plus
L'entreprise a répondu
After speaking with Morgan today on the phone about help due to financial problems. She went above and beyond to help me get back on track. She was very professional and listen to everything I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société de crédit et de prêt automobile
- Courtier en finances
- Établissement de crédit
- Institution financière
Écrit par l'entreprise
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Coordonnées de contact
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, Royaume-Uni
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4,7
Excellent
640 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Address change
Rung up to change address, although the wait to speak to someone took a while, Leonie was helpful and very quick to resolve the matter
28 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi James,
Thank you for your feedback 😊
We’re sorry to hear there was a wait to get through, but we’re really pleased Leonie was able to get everything sorted quickly once you spoke to her. We’ll be sure to share your comments with the team.
Kind regards,
The Marsh Finance Team
I spoke with Mobasher he is an…
I spoke with Mobasher he is an incredible guy very patient and professional in handling issues. Will always recommend them any day anytime.
27 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Stanley,
Thank you for your kind words 😊
We’re really pleased to hear you had such a positive experience. We’ll be sure to pass your feedback on to Mobasher; it will mean a lot to him. Your recommendation is greatly appreciated.
Kind regards,
The Marsh Finance Team
Changes to information on my documents.
My call was answered very quickly, and everything I needed sorted was done efficiently with absolutely no problems.
27 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Mairi,
Thank you for your kind words!
It's great to see that you got answers quickly and didn't encounter any problems along the way.
Our customer team are a credit to Marsh, and we're delighted that they could assist you.
Happy driving.
Kind regards,
The Marsh Finance Team
Great service thank you for your help!
Great service thank you for your help!
27 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Maja,
Thank you for taking the time to leave a review 😊.
We were happy to help, and look forward to answering any future queries you might have.
Kind regards,
The Marsh Finance Team
Extremely friendly customer service and…
Sarah was friendly and very efficient in dealing with my issue
25 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Mark,
Thank you for your feedback! 😊
We’re really pleased to hear that Sarah was able to resolve your issue efficiently while keeping things friendly and straightforward.
We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Very good customer service
Leoni was clear, precise and very friendly, very easy to speak to, felt at ease and comfortable discussing my situation, would highly recommend
24 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Diana,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that Leoni made you feel at ease and supported throughout the conversation. Creating a comfortable space to talk things through is so important, and it’s great to know that came across. We’ll be sure to pass on your recommendation.
Kind regards,
The Marsh Finance Team
Great experience
Staff were always helpful every time I called. Service was great. Literally 0 issues… Plan to use Marsh to finance my next vehicle!! 👍🏿👍🏿(Sarah , you’re a star!!)
24 avril 2026
Avis spontané
Réponse de Marsh Finance
Thank you for the kind words!
Our staff are a credit to Marsh, and we'll be sure to pass on your kind words to Sarah.
It's also great to see that you plan on using Marsh to finance your next car. We look forward to helping you 🚗
Kind regards,
The Marsh Finance Team
The way you guys talk to people you put…
The way you guys talk to people you put people mind at rest and if someone’s having difficult doing a payment, you guys are there to help thank you
24 avril 2026
Avis spontané
Réponse de Marsh Finance
Thank you for such kind words, Anthony.
It's a pleasure to support customers and ease their concerns. It's great to see that you could resolve your issue with our helpful team. If there's anything else we can assist with, just get in touch.
Kind regards,
The Marsh Finance Team
Sarah was very easy to talk to and…
Sarah was very easy to talk to and helped me with my situation. Very helpful 👌
23 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Stephen,
Thanks for leaving a review!
It's great to see that Sarah could support you and provide a voice to talk to.
If anything else comes up, or you just have a quick question, don't hesitate to get back in touch.
Kind regards,
The Marsh Finance Team
Very polite lady
Very polite lady
Answered all my questions and sent confirmation via email straight away
23 avril 2026
Avis spontané
Réponse de Marsh Finance
Thank you for the kind words, Shirley 😊
It's amazing to see that all your questions were answered and you received confirmation instantly.
If there's anything else we can help with, just reach out.
Kind regards,
The Marsh Finance Team
Easy to access
Quick and easy to get support from the Customer service team. I will definitely recommend per how it has been with them since I took the facility.
23 avril 2026
Avis spontané
Réponse de Marsh Finance
Thank you for taking the time to leave a review, Solly.
Making the finance process quick and easy is a priority of ours. Your review shows we're meeting that expectation.
Thank you again for reviewing Marsh, and happy driving!
Kind regards,
The Marsh Finance Team
Disgusting customer service
I am extremely disappointed with this Marsh finance and the way they have handled my case.
They are the legal owners of the car, yet when serious issues arise they refuse to help or take any real responsibility. Instead of support, I have been left dealing with constant repairs, ongoing problems, and complete inconvenience.
The car is undrivable, and I have not been able to use it since December. That is completely unacceptable. Being left without a working vehicle for this long has caused a huge amount of stress, disruption, and financial pressure. I expected far better from a company that legally owns the car and should be helping to resolve serious faults, not ignoring the situation.
Their customer service has been poor, their response has been unhelpful, and I feel let down at every stage. I would strongly warn others to think very carefully before dealing with them, as my experience has been frustrating, disappointing, and unacceptable from start to finish.
23 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Abbie,
We're sorry to hear that your experience wasn't up to five-star standards. We've recently reached out to you, but we appreciate that you may want to talk through your next steps. If you would like to explore alternative options or discuss your issue further, you are welcome to contact our customer service team on 01706 648 882. They would be more than happy to review your circumstances.
Kind regards,
The Marsh Finance Team
Excellent service .
Excellent service .. very quick and easy resolve my issue.. so happy with my conversation with advisor.. ⭐️⭐️⭐️⭐️⭐️ Marsh Finance !
23 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi there 😊
Thank you for the brilliant feedback! We’re so glad to hear your issue was sorted quickly and that you had such a positive conversation with the advisor.
It’s great to know everything felt easy and straightforward from your side ⭐
We really appreciate the 5 stars — thanks for sharing your experience 🚗
Kind regards,
The Marsh Finance Team
I received great customer service from…
I received great customer service from Mobasher who was really helpful. Gave me clear information and assisted me with my query. I have been with Marsh Finance for quite a while and never had any issues with them. Speaking to customer services for the first time was a pleasant interaction.
22 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi there 😊
Thank you for your thoughtful review. It’s great to hear that Mobasher was able to support you clearly and help with your query — we’ll be sure to pass that on to him ⭐
We also really appreciate your continued trust in Marsh Finance. Thanks again for taking the time to share your experience 🚗.
Kind regards,
The Marsh Finance Team
Sarah was kind polite and helpful
Sarah was kind polite and helpful,
She took my details and was calm and helpful
22 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi there 😊
Thanks for sharing your experience. It’s great to hear that Sarah made things easy for you and took the time to help in a calm and friendly way.
We’ll be sure to pass your feedback on to her — she’ll really appreciate it ⭐
Kind regards,
The Marsh Finance Team 🚗
Easy to deal with and good customer…
Easy to deal with and good customer service!
22 avril 2026
Avis spontané
Réponse de Marsh Finance
Thanks for the five-star review, Andy! It's great to see that you found our team easy to deal with and supportive. If anything else comes up, don't hesitate to get in touch with us.
Kind regards,
The Marsh Finance Team
I have been speaking to a very…
I have been speaking to a very efficient and helpful lady Morgan. She had gone out of her way to help my daughter and sort out the problem she had. Not once did she make us feel uncomfortable. Morgan thank you for you time and being so helpful.
22 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Fiona 😊
Thank you so much for your lovely review. We’re really pleased to hear how supportive Morgan was in helping your daughter and getting everything sorted.
It’s especially nice to know she made you both feel comfortable throughout — that’s so important to us. We’ll be sure to pass your kind words on to her ⭐
Thanks again for taking the time to share your experience. If you ever need anything in the future, we’re always here to help 🚗
Best wishes,
The Marsh Finance Team
Réponse de Marsh Finance
Thank you for your kind words, Andrew. Supporting our customers is a priority, and your review echoes that commitment.
Happy driving!
The Marsh Finance Team
Agt Sarah dealt with my enquiry very…
Agt Sarah dealt with my enquiry very quickly and efficiently, great service
20 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Shelley 😊
Thank you for your lovely feedback. We’re really pleased to hear Sarah was able to handle your enquiry quickly and efficiently — she’ll be glad to know her support made a difference ⭐
Thanks again for taking the time to share your experience. If you ever need anything, we’re always here to help 🚗
Kind regards,
The Marsh Finance Team
Sarah was so lovely and so helpful …
Sarah was so lovely and so helpful thankyou so much
20 avril 2026
Avis spontané
Réponse de Marsh Finance
Thank you for taking the time to leave a review. It's great to see that Sarah could support you; we'll be sure to pass on your kind words to her.
If there's anything else we can help with, just get in touch!
Kind regards,
The Marsh Finance Team
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