After some misunderstanding about discretionary payments not being resolved I spoke to Abdul today who resolved all my issues in a clear and simplified way.He explained the process and next steps and... Voir plus
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Lisez les avis des autres
I can Honestly say, Morgan was more than helpful, she made me reassure and with out the pressure she has put everything in stepping stone due to my condition and the call back is confirmed also. Morga... Voir plus
L'entreprise a répondu
Having changed jobs and therefore payment dates, also leaving this month a bit precarious, I rang to amend my payment date and Sarah was very helpful and practical. Being able to amend things so readi... Voir plus
L'entreprise a répondu
After speaking with Morgan today on the phone about help due to financial problems. She went above and beyond to help me get back on track. She was very professional and listen to everything I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société de crédit et de prêt automobile
- Courtier en finances
- Établissement de crédit
- Institution financière
Écrit par l'entreprise
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Coordonnées de contact
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, Royaume-Uni
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4,7
Excellent
640 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They phoned me back straight away and…
They phoned me back straight away and sort my issue in less then 10 minutes.
15 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Diana,
Thank you for your feedback! 😊
We’re really pleased to hear your issue was sorted so quickly and that the call back was prompt. It’s great to know everything was resolved without delay.
Kind regards,
The Marsh Finance Team
The lady I spoke to was very helpful…
The lady I spoke to was very helpful thank you
15 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Gerald,
Thank you for your feedback 😊
We’re really pleased to hear that our team member was able to help and made a positive impression. Your kind words are appreciated.
Kind regards,
The Marsh Finance Team
Great company help you out whenever…
Great company help you out whenever they can and good to communicate with thanks
15 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Kevin,
Thank you for your kind words! 😊
We’re really pleased to hear you’ve had a positive experience with our team and found communication clear and supportive. It means a lot to know we’ve been able to help when needed.
Kind regards,
The Marsh Finance Team
Marsh finance has always been helpful…
Marsh finance has always been helpful and very friendly when I have needed them, I went through some financial difficulties and they were there to help me through it step by step.
14 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Craig,
Thank you for taking the time to share your experience with us 😊
We’re really pleased to hear that our team has been able to support you when you needed it most. Helping our customers through challenging situations with care and understanding is incredibly important to us, so it’s great to know you felt supported every step of the way.
Kind regards,
The Marsh Finance Team
Sarah was very helpful and guided me…
Sarah was very helpful and guided me through
14 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Steven,
Thank you for your feedback!
We’re really pleased to hear that Sarah was able to guide you through everything clearly and provide the support you needed 😊. We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Friendly team and quick approval
Excellent service from start to finish. The staff were approachable and took the time to understand my needs before recommending the best option. The approval process was quicker than I expected, and everything was handled efficiently. Highly recommend for anyone looking for straightforward and reliable car finance in the UK.
23 décembre 2025
Avis spontané
Réponse de Marsh Finance
Hi Jack,
Thank you for such a detailed and thoughtful review 😊
We’re really pleased to hear that the process felt straightforward and well handled from start to finish. Taking the time to understand each customer’s situation and keeping things clear and efficient is exactly what we aim for, so it’s great to know that came across.
We truly appreciate your recommendation, it means a lot to the team.
Kind regards,
The Marsh Finance Team
3 Years of great customer care
I was with Marsh for over 3 years they have always been extremely helpful, polite and timely with responses as well as thorough. I have appreciated the high level of for customer service and customer care provided
13 avril 2026
Avis spontané
Réponse de Marsh Finance
Hi Shanelle,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that you’ve had such a positive experience over the past few years and that our team’s support, responsiveness and care have made a difference 😊. Your feedback really means a lot to us.
Kind regards,
The Marsh Finance Team
Poor Customer Care From Marsh Finance
I purchased a SsangYong Turismo a few years ago from Newton & Lee County Durham. The car was sub standard, dirty inside and out, had bad squeaking brakes, a rattle underneath plus missing interior rear trim. I wanted to return it as faulty goods but was promised by Marsh that they would ensure Tony Lee would make things right, which he never did. I took them at their word and ended up keeping the car. Paid £250 a month finance and most months between £200-£300 in repairs and replacing parts. After 3 years of never missing a payment and personal income of 50k a year I asked if I could revamp the finance and change the car and they said no. Another company offered me a £18,000 loan for a nearly new Citroen which I gladly accepted. I Voluntarily Terminated the car as paid over half but Marsh made every excuse not to collect it for around 2 months, then said I had to pay the missed finance payments. I generally dealt with a guy at Marsh called Faz and said no worries Faz I will request the help of the Ombudsman. Faz then emailed saying I could VT the vehicle with no more payments. The car was collected by BCA a couple of weeks ago and Marsh are now saying car will be sold at auction and I will need to pay the shortfall. Avoid this company like the plague as they have no internal communication skills!
31 janvier 2026
Avis spontané
Réponse de Marsh Finance
Hi Tony,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve raised and the frustration this has caused.
Unfortunately, we’re unable to access your account details from this review alone. We kindly ask that you contact our Customer Care team so this can be looked into properly.
Please could you email customercare@marshfinance.co.uk
with your details? We’ll then review the matter fully and provide you with a clear response.
Kind regards,
The Marsh Finance Team
Reliable and trustworthy finance service
I had a great experience arranging car finance through this company. Being a long-established family business really shows in the way they treat customers—with honesty and professionalism. The whole process was smooth, and everything was explained clearly. I felt confident and well taken care of throughout.
14 mars 2026
Avis spontané
Réponse de Marsh Finance
Hi Jack 😊
Thank you so much for your kind words. It really means a lot to hear that you had such a great experience with us.
We’re especially pleased that you felt confident and well looked after throughout the process. Being a long-established family business is something we’re really proud of, so it’s great to know that came through in your experience.
Thanks again for choosing us and for taking the time to share your feedback ⭐ If you ever need anything in the future, we’re always here to help 🚗
Best wishes,
The Marsh Finance Team
Terrible company
Terrible company, not interested in your problems they just want there money no matter how much trouble your in
26 mars 2026
Avis spontané
Réponse de Marsh Finance
Hi Paul,
We’re really sorry to hear you feel this way and that you’ve had a negative experience with us. That’s certainly not the level of service we aim to provide.
We do want to help and understand what’s happened here. Please could you get in touch with our Customer Care team at customercare@marshfinance.co.uk
so we can look into this properly and support you where we can.
Kind regards,
The Marsh Finance Team
My experience with Marsh Finance has…
My experience with Marsh Finance has been extremely disappointing.
The vehicle I financed developed faults within just two hours of having it, and when the dealership refused to help, I immediately began the complaints process with Marsh.
Since raising the complaint, communication has been almost non‑existent. It has now been four weeks, and despite numerous phone calls and emails, I have received no meaningful updates. You cannot contact the complaints team directly, and every call must go through customer services, who repeatedly promise call‑backs that never happen. I have also requested to speak with management and have been refused each time.
I fully understand that the complaints process can take up to eight weeks, but we have been unable to drive the car at all due to the 20+ faults identified in a diagnostic report several of which were classed as dangerous. This has left us in a very difficult position with work, appointments, and school runs. We are using public transport where possible, but it is incredibly frustrating to have a car sitting outside that we legally and safely cannot drive.
It took Marsh over three weeks just to arrange an independent inspection, and since the inspection took place, we have heard nothing, even though the investigator stated he would send the report to them immediately. The lack of communication has caused unnecessary stress, delays, and a complete loss of confidence in their customer service.
A finance company should support customers when a vehicle is faulty, especially when safety‑critical issues are involved not make the process harder. Based on my experience, I would not recommend Marsh Finance to anyone. When genuine support is needed, it simply isn’t provided, yet they are consistently quick to take payments without hesitation. I am also repeatedly reminded that failing to make payments for a car we cannot use would negatively impact my credit score! It's extremely frustrating that we need to pay for a car we are not able to use.
Update
Thanks for getting back to me via your reply on here. I simply am just asking for communication as its been 4 weeks since we logged the complaint. The inspection was almost a week ago and we haven't recieved any details regarding next steps.
Update 13th April 2026
It has now been six weeks since I raised my complaint and almost three weeks since the vehicle inspection, yet I still haven’t received any update on the findings or the next steps. The communication throughout this process has been extremely poor and is causing unnecessary frustration.
28 mars 2026
Avis spontané
Réponse de Marsh Finance
Hi Rachel
Thank you for taking the time to share this, and we’re really sorry for the frustration and lack of communication you’ve experienced. We completely understand how difficult this situation must be, especially when you’ve been unable to use the vehicle.
We’ve now escalated your complaint to our Customer Care Manager, and we’re very sorry for the delay in coming back to you.
We can confirm that we have received the inspection report. You’re right that a diagnostics report has identified a number of fault codes. However, at present only one of these is showing as an active fault, with the others being historical rather than current issues.
We appreciate that this doesn’t change the inconvenience you’ve faced, and we want to reassure you that we’re working to get this resolved as quickly as possible. Our team has been asked to contact you directly to talk through the next steps.
Thank you again for your patience while we work through this.
Kind regards,
The Marsh Finance Team
Update:
Our customer care team have advised that it takes up to 10 working days for us to receive the inspection report. Unfortunately, as this is a third party there is little we can do to expedite this, we appreciate your patience. We have asked our customer care team to get in touch with you.
Customer advisor was very friendly and…
Customer advisor was very friendly and informative. Everything was explained perfectly
23 mars 2026
Avis spontané
Réponse de Marsh Finance
Hi Kenny,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that everything was clearly explained and that you found the experience friendly and informative. It’s great to know our team made things easy to understand for you.
Kind regards,
The Marsh Finance Team
Jemma was a superstar
Jemma was terrific. Explained everything clearly and perfectly, not a detail was missed and helped me get my account back on track!
13 mars 2026
Avis spontané
Réponse de Marsh Finance
Thanks for your great review. We're delighted to see that everything was explained well and that you felt fully informed during the process.
If there's anything else we can help with, just get in touch.
Kind regards,
The Marsh Finance Team
Exceptional customer service as always…
Exceptional customer service as always whenever I've been in touch if I've had financial issues. Options explained throughly and any queries are answered.
10 mars 2026
Avis spontané
Réponse de Marsh Finance
Hi there 😊
Thank you for your kind review. It really means a lot to hear that you’ve had such positive experiences with our team whenever you’ve been in touch.
We know that financial worries can be stressful, so our aim is always to listen, talk through the available options clearly and make sure any questions are answered along the way. It’s great to know the team has been able to support you when you needed it.
Thanks again for taking the time to share your feedback. Please remember we’re always here if you need us 🚗
Kind regards,
The Marsh Finance Team
Réponse de Marsh Finance
Hi Benjamin,
Thank you for your review. Providing friendly and supportive service is always our aim, and we appreciate you taking the time to share your feedback.
Kind regards,
The Marsh Finance Team
Réponse de Marsh Finance
Hi Adam,
Thank you for your review 😊
We’re really pleased to hear this; that’s exactly the experience we aim to provide. If you ever need anything in future, we’re here to help.
Kind regards,
The Marsh Finance Team
I have spoken with Sarah today…
I have spoken with Sarah today afternoon and she handle my enquiries so well thank you Sarah god bless you and best car finance giving five stars
25 février 2026
Avis spontané
Réponse de Marsh Finance
Hi Arif 😊
Thank you for the brilliant review and for taking the time to mention Sarah — she’ll be really happy to hear this! I’ll make sure your kind words are passed on to her.
We’re so glad she was able to help with your enquiries and make everything clear for you. That’s exactly the experience we want every customer to have ⭐
If you need any help at all going forward, we’re always here for you.
All the best,
The Marsh Finance Team 🚗
Réponse de Marsh Finance
Hi there 😊
Thank you so much for taking the time to leave a review. We’re really glad to hear you found the team helpful and understanding — that’s exactly how we want every customer to feel when they speak to us.
If you ever need anything in the future, even if it’s just a quick question, we’re always here to help 👍
All the best,
The Marsh Finance Team 🚗
Very good and polite staff
25 février 2026
Avis spontané
Réponse de Marsh Finance
Hi Yemisi 😊
Thank you so much for your lovely review. We’re really pleased to hear you found our team very good and polite — that means a lot to us.
We always aim to make the process as smooth and comfortable as possible, so it’s great to know that came across in your experience.
If you ever need anything at all, we’re just a message or call away 🚗✨
Best wishes,
The Marsh Finance Team
Excellent customer Service
Staff handled my request very well with excellent customer service.
21 février 2026
Avis spontané
Réponse de Marsh Finance
Thank you, Suzan! 😊 We’re really pleased to hear your request was handled so well and that you experienced excellent customer service. We truly appreciate you taking the time to leave your feedback!
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