Jason and Harley turned up exactly as arranged and were very professional and friendly. They worked quickly, getting on with the job with no fuss. And they were happy to explain things when I asked.
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Lisez les avis des autres
Great experience with Masterfix after snapping our front door lock - big shout out to Melissa and the engineering team for the top customer service. Quick, hassle free and above all else nice to deal... Voir plus
L'entreprise a répondu
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me t... Voir plus
L'entreprise a répondu
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Écrit par l'entreprise
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
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Coordonnées de contact
Unit 1, 33 Stannary Street, SE11 4AA, London, Royaume-Uni
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,3
Excellent
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick to attend to our concern
Very quick to attend to our concern. Thumbs up to Masterfix! 🙂
27 mai 2026
Réponse de Masterfix
Great to hear you had a positive experience. We work hard to keep things simple, professional and well delivered, so this means a lot.
Contrate el servicio y muy buena…
Contrate el servicio y muy buena atencion del joven precios justos y oportunos
12 mai 2026
Avis spontané
Réponse de Masterfix
Great to hear you had a positive experience. We work hard to keep things simple, professional and well delivered, so this means a lot.
Anthony and Kieran went above and…
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me things that will help reduce my electricity bill. They were very kind, decent and helpful. Anthony in particular has been for a few visits and always done his level best to ensure a happy customer. Safe to say, won’t be going anywhere else in the future if I need any kind of repairs.
11 mai 2026
Avis spontané
Réponse de Masterfix
Great to hear Anthony & Kieran looked after you. They are a big part of the team and exactly the kind of engineers we want representing us in our clients’ homes. Really appreciate the feedback.
They took forever to fix our lock
They took forever to fix our lock. It took over 2 months, would not recomend.
7 mai 2026
Réponse de Masterfix
We’re very sorry to hear about your experience and completely understand your frustration regarding the time taken to resolve the issue with your lock.
While some specialist parts and access arrangements can occasionally cause delays, two months is clearly longer than anyone would expect for a resolution and we appreciate how disappointing this must have been.
Please accept our apologies for the inconvenience caused. Feedback like this is important and has been shared internally with the team to help us improve both communication and turnaround times moving forward.
If you would be willing to contact us directly at wecare@master-fix.com, we would welcome the opportunity to review this further.
Dan was very helpful!
Dan was very helpful, polite, and pleasant despite having to be called in on a bank holiday to address our faulty outlet. Fixed our issue quickly.
4 mai 2026
Avis spontané
Réponse de Masterfix
Thanks for taking the time to leave this. We’re glad we could get everything sorted for you properly.
Kieran was amazing
Kieran was amazing, I had a power outage that I was unable to get help for, he solved it in 5 minutes. Great person and true professional
30 avril 2026
Avis spontané
Réponse de Masterfix
Thanks for taking the time to leave this. We’re glad we could get everything sorted for you properly.
Reliable and efficient service
The work was carried out efficiently ,on time,
and courteously . Care was taken to leave
everything clean and tidy after the work was done,
30 avril 2026
Réponse de Masterfix
Thank you for the review. It’s great to know the service met your expectations — we appreciate your support.
Kerian went over and beyond to fix our…
Kerian went over and beyond to fix our issue. His can do attitude and level head reassured us during an emergency. He deserves recognition from his employers.
24 avril 2026
Avis spontané
Réponse de Masterfix
Really pleased to read this — thank you. Making things easy and stress-free for our clients is always the aim.
Kiran did a very quick and proper job…
Kiran did a very quick and proper job in fixing the issues promptly.
24 avril 2026
Avis spontané
Réponse de Masterfix
Thank you for the review. It’s great to know the service met your expectations — we appreciate your support.
Very helpful & professional
Kieran was very helpful and professional completing our job this evening. He knew exactly what the issue was and fixed it promptly. Would highly recommend!
23 avril 2026
Avis spontané
Réponse de Masterfix
Great to hear you had a positive experience. We work hard to keep things simple, professional and well delivered, so this means a lot.
Quick and efficient
Quick and efficient! Very professional service. I would recommend it
23 avril 2026
Avis spontané
Réponse de Masterfix
Really appreciate the feedback. Good to hear everything was handled just as it should be.
Dan is a top professional
Dan is a top professional. Fixed my issue efficiently and proficiently. Thank you 10/10 service
22 avril 2026
Avis spontané
Réponse de Masterfix
Thank you for the 5 stars — really appreciate you taking the time to share this. Delighted we could help.
Responsive
Communication was good. They were thorough ensuring the job was completed and gave advice
17 avril 2026
Réponse de Masterfix
Thanks for your kind feedback — it’s genuinely appreciated. Glad everything went smoothly for you.
Réponse de Masterfix
Thanks for your kind feedback — it’s genuinely appreciated. Glad everything went smoothly for you.
Thank you Danny!!
Danny was so helpful and patient! Would recommend to anyone! Thank you!
16 avril 2026
Avis spontané
Réponse de Masterfix
Really appreciate the feedback. Good to hear everything was handled just as it should be.
Réponse de Masterfix
Thank you for the 5 stars — really appreciate you taking the time to share this. Delighted we could help.
Fantastic job done by Kieran
Fantastic job done by Kieran! Such a thorough and professional fix to my air circulation unit. Can’t say thank you enough.
8 avril 2026
Avis spontané
Réponse de Masterfix
Really appreciate you highlighting Kieran. He consistently delivers a high standard and it’s great to see that recognised. I’ll be sure this gets shared with him.
Réponse de Masterfix
That’s great to read — thank you. I’ll pass this directly to Kieran, feedback like this goes a long way with the team.
Réponse de Masterfix
Thank you so much for taking the time to leave this. It genuinely means a lot to the team. We take huge pride in turning up when we say we will and doing the job properly — so it’s great to hear that came through. Really appreciate you choosing Masterfix.
Kieran and Dan were amazing!!
Kieran and Dan were amazing!!! They sorted the problem and explained everything thoroughly. Thanks to them, the salon is back up and running in time for opening.
Really appreciate the professionalism, efficiency, and friendly attitude from both of you, you made a stressful situation so much easier. The level of service was outstanding and didn’t go unnoticed.
Many thanks again, great work and truly top-notch support couldn’t have asked for better!
30 mars 2026
Avis spontané
Réponse de Masterfix
Great to hear Kieran and Dan looked after you. They are a big part of the team and exactly the kind of engineers we want representing us in our clients’ homes. Really appreciate the feedback.
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