Jason and Harley turned up exactly as arranged and were very professional and friendly. They worked quickly, getting on with the job with no fuss. And they were happy to explain things when I asked.
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Lisez les avis des autres
Great experience with Masterfix after snapping our front door lock - big shout out to Melissa and the engineering team for the top customer service. Quick, hassle free and above all else nice to deal... Voir plus
L'entreprise a répondu
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me t... Voir plus
L'entreprise a répondu
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Écrit par l'entreprise
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
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Enjoy up to 20% off a call-out for all Electrical, Plumbing, and Heating services booked and secured in November.
Whether it’s an unexpected issue or planned maintenance, our top-rated engineers are ready to help — at a limited-time Black Friday price.
✔ Electrical call-outs
✔ Plumbing call-outs
✔ Heating call-outs
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Coordonnées de contact
Unit 1, 33 Stannary Street, SE11 4AA, London, Royaume-Uni
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,3
Excellent
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Insurance reinstatement in Scotland…
Insurance reinstatement in Scotland (Bathgate office). 2.5 years since claim, during which Masterfix have been onsite for maybe 5-7 days. Work incomplete. No response when I email or telephone. Build quality is okay but they seem incapable of execution (and communication)
5 octobre 2023
Avis spontané
Absolute sham of a company
Absolute sham of a company, no idea how they have clients still. They cannot fix anything ever and you just get charged for the fallout fee “can’t fix it, you need to call a specialist”. But the price is the same!!!! Honestly shocking - avoid at all costs!!!
6 juillet 2023
Avis spontané
MASTERFIX EMERGENCY SERVICE IS NOT WORKING BECAUSE MASTERFIX DO NOT ANSWER EMERGENCY CALLS OUT OF HOURS
Materfix are supposed to provide help in an emergency for the over 1200 residents at Oaklands Rise NW10 in London.
Again, we are left without heating and hot water. Since the 4.10.2022 (start of Yom Kippur), all through the 5.10.2022 (Yom Kippur, holiest religious feast and day for all Jews), and still ongoing, there is, once again, no heating and no hot water.
This is what we were provided with:
"In the case of an emergency, outside of working hours (5:30pm to 8:30am) and weekends, please could you call 020 8742 4152. This will take you through to Dexters answer phone, which will provide you with contact details for our out of hours contractor (Masterfix) who will be able to assist." When you phone the tel no, you do not get through to Masterfix. No one answers. There is an answering machine and the call just drops.
This is how the Masterfix emergency helpline works. The last time we called the Masterfix emergency line, months ago, a rude woman answered, and refused to help us and slammed the phone down.
5 octobre 2022
Avis spontané
Master fix don't do proper work
Master fix repaired my roof to an absolutely terrible standard. They replaced the plaster in my ceiling after a leak. There are tools marks all over the new plaster. When I asked about this I was told this was pre-existing. Which is not physically possible as they replace all the plaster in that part of the ceiling. Do not trust them to complete the work properily and their 2 year guarantee is worthless.
2 décembre 2021
Avis spontané
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