Jason and Harley turned up exactly as arranged and were very professional and friendly. They worked quickly, getting on with the job with no fuss. And they were happy to explain things when I asked.

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Lisez les avis des autres
Great experience with Masterfix after snapping our front door lock - big shout out to Melissa and the engineering team for the top customer service. Quick, hassle free and above all else nice to deal... Voir plus
L'entreprise a répondu
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me t... Voir plus
L'entreprise a répondu
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Écrit par l'entreprise

- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
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Coordonnées de contact
Unit 1, 33 Stannary Street, SE11 4AA, London, Royaume-Uni
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Masterfix
Exceptional level of service across both operational delivery and office support.
I have worked closely with Masterfix through different managing agents and have consistently found their service to be of an exceptionally high standard. Their professionalism, responsiveness and quality of workmanship have made them a highly valued contractor.
I would particularly like to recognise Kieran, Anthony, Tony, Jason, Harley and Tommy Lehane for their outstanding contribution. Kieran is an exceptional electrician who has resolved a number of complex issues efficiently and effectively. He consistently goes above and beyond, takes great pride in his work, and demonstrates a clear commitment to delivering the highest standards.
Anthony and Tony have also provided an excellent service. They have successfully managed and resolved complex leak issues while dealing with residents in a highly professional, sensitive and considerate manner. Their ability to coordinate with other trades and see matters through to completion has been particularly impressive.
Jason, Harley and Tommy Lehane from the FIRAS department have likewise been excellent. Their response times, attendance and overall turnaround times have been among the best we have experienced. They are reliable, efficient and consistently deliver works to a high standard.
In addition, Chelsea, Rob and Emily in the office have always been extremely attentive and proactive in supporting our requirements, ensuring that the appropriate trades are arranged promptly for both urgent issues and planned maintenance or repair works.
Overall, Masterfix have delivered an exceptional level of service across both operational delivery and office support. I would have no hesitation in recommending them.

Réponse de Masterfix

Réponse de Masterfix
Professional and skilled service
I don't normally bother with leaving reviews but I am happy on this occassion to make an exception as I was very pleased with the expertise and conscientiousness of Tony, the plumber, and Kieran, the electrical engineer who quickly diagnosed and fixed the problem with my immersion heater and equally importantly took pains to put everything back as they found it, including re-hanging a glass-fronted kitchen cupboard door, which required skill and patience.

Réponse de Masterfix
Super helpful and efficient
Kieran was really helpful and very efficient. Our store is now beautifully lit again and he explained what he was doing and to call if we have any problems in the future. Would definitely recommend!

Réponse de Masterfix
Great experience
Great experience, very happy with it. Danny C was super efficient and incredibly polite and professional. He was very quick to resolve the issue despite having to do a couple of trips and kept us posted about everything that needed done.

Réponse de Masterfix
Danny C was fantastic
Danny C was fantastic, arrived super quick and got to the bottom of the problem easy and fixed it in no time. Very freindly and professional

Réponse de Masterfix
Kieran came to our property and…
Kieran came to our property and resolved the issue promptly. He went above and beyond to find out the cause and do all he could to resolve it. Very grateful for his work.

Réponse de Masterfix
Really great experience with Anthony
I had a really great experience with Anthony who came and fixed a leaking pipe in my house. I was really pleased with his work. Great efficient service, would definitely recommend him.

Réponse de Masterfix
Exceptional service from Anthony
Exceptional service received from Anthony. Long standing plumbing issue was sorted out quickly and efficiently. He was friendly and knowledgeable and left my property clean & tidy. I was very impressed.

Réponse de Masterfix
Boiler Engineer
I had an excellent experience with Richard (boiler engineer) who came to fix my system. From start to finish, the service was professional, efficient, and reassuring. He arrived on time, quickly identified the issue, and explained everything clearly so I understood what needed to be done.
What really stood out was his attention to detail and the pride he clearly takes in his work. He didn’t just do a quick fix — he made sure the boiler was running safely, smoothly, and more efficiently than before. He also gave me helpful advice on how to maintain it and avoid future problems.
The whole job was completed to a very high standard, and the difference was immediate. It’s rare to find someone this reliable, knowledgeable, and genuinely committed to good customer service. I wouldn’t hesitate to recommend him to anyone needing boiler repairs or servicing. A top‑class engineer and a pleasure to deal with.

Réponse de Masterfix

Réponse de Masterfix
Great service!
Anthony was lovely and very helpful after a stressful leak! Would absolutely recommend this service! Thank you!

Réponse de Masterfix
Kind and passionate about safety
They were kind, I felt comfortable in my home. They walked through the steps with me and made it quick and simple to understand.

Réponse de Masterfix
Kiern from the moment he got here was…
Kiern from the moment he got here was professional and really helpfull.we had a few issues and it was no trouble for him .i would like to personally thank him for the great job he did
Jacques

Réponse de Masterfix
Thank you Kieran
Kieran has come to help us a few times now and every time he has been fantastic! Very knowledgeable, no question is too small! He does an amazing job and always goes above and beyond. Thank you Kieran!

Réponse de Masterfix
Danny Colbert was great
Danny Colbert was great. Very informative and understanding. Very cheerful despite a long day. Explained everything clearly and gave reasonable expectations.

Réponse de Masterfix
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