Jason and Harley turned up exactly as arranged and were very professional and friendly. They worked quickly, getting on with the job with no fuss. And they were happy to explain things when I asked.
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Lisez les avis des autres
Great experience with Masterfix after snapping our front door lock - big shout out to Melissa and the engineering team for the top customer service. Quick, hassle free and above all else nice to deal... Voir plus
L'entreprise a répondu
Anthony and Kieran went above and beyond in a very complex job to replace the boiler. Not only did they finish earlier than the estimated time, they went the extra mile to label sockets and teach me t... Voir plus
L'entreprise a répondu
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I u... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Masterfix Home is your reliable, one-stop solution for plumbing, heating, electrical, and general property maintenance across London. Our team of professional, fully qualified engineers delivers fast, efficient, and high-quality service every time. We pride ourselves on transparent pricing, clear communication, and a genuine commitment to customer satisfaction. Whether it’s an emergency repair, planned maintenance, or home improvement project, you can count on Masterfix Home for a trusted, professional, and hassle-free experience from start to finish. It’s no surprise that Masterfix Home is London’s chosen property maintenance company – combining technical expertise with exceptional customer care.
Our Promise to You
Écrit par l'entreprise
- Trusted Service, Transparent Pricing, Exceptional Care
- At Masterfix Home, every call-out comes with the assurance of quality and reliability. Our fully qualified Electrical, Plumbing, and Heating engineers deliver fast response times, honest pricing with no hidden fees, and workmanship you can depend on. From the moment you book to the final sign-off, we’re committed to clear communication, professional service, and customer care that puts your home first — just as reflected in our excellent Trustpilot reviews.
Black Friday Deal: Save 20% with a Service Customers Love!
Big savings. Top-rated service. Your Black Friday upgrade is live.
Enjoy up to 20% off a call-out for all Electrical, Plumbing, and Heating services booked and secured in November.
Whether it’s an unexpected issue or planned maintenance, our top-rated engineers are ready to help — at a limited-time Black Friday price.
✔ Electrical call-outs
✔ Plumbing call-outs
✔ Heating call-outs
✔ Discount applies to all bookings confirmed in November
Secure your slot early — once they’re gone, they’re gone.
Coordonnées de contact
Unit 1, 33 Stannary Street, SE11 4AA, London, Royaume-Uni
- 020 7518 8600
- wecare@master-fix.com
- master-fix.com
4,3
Excellent
87 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Danny Culbelt attended the property on…
Danny Culbelt attended the property on the agreed time. He did a great emergency intervention with the leaking pipe. He explained the cause of the issue and advised for further work. Many thanks Danny.
19 janvier 2026
Avis spontané
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Very quick call out
Very quick call out, issue identified quickly and temporary fix put in place immediately
17 janvier 2026
Avis spontané
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Danny was great
Danny was great. Explained everything really clearly. Very polite.
17 janvier 2026
Avis spontané
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
I was very happy with Masterfix today
I was very happy with Masterfix today. I had an issue with my electricity and Dan from Masterfix knew the issue straight away and sorted it out in no time.
16 janvier 2026
Avis spontané
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Dan is amazing and very helpful.
16 janvier 2026
Avis spontané
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
exorbitant repair costs
After paying a £132 call-out fee that resulted in no repair, I was quoted £450 labour to replace a £62 driver due to an internal policy. This makes routine household lighting repairs unaffordable.
18 décembre 2025
Avis spontané
Réponse de Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide. We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have? Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Poor communication continues
Poor communication continues. As predicted standard response which looks very much like it was AI generated. Still no call from Mr Gallop.
12 décembre 2025
Avis spontané
Réponse de Masterfix
Dear Mr Flint
Thank you for your time just now on the phone — I truly appreciate it.
Once again I'm sorry for the experience you have received. Please be assured that I am personally reviewing our processes to understand what went wrong and how we can improve.
Kind Regards
Matt Freeman
Managing Director
Great services- easy and trustworthy-…
Great services- easy and trustworthy- quote sent - quote accepted- issue fixed. No hidden fees or shock prices while on site as other companies.
Use with confidence! Highly recommend.
1 décembre 2025
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
No showing up
25 novembre 2025
Réponse de Masterfix
We’re really sorry to see that you’ve had such a disappointing experience and that we’ve fallen short of your expectations. This isn’t the level of service we aim to provide.
We’d really like the opportunity to look into what’s happened and put things right where we can. Please could you email us at wecare@master-fix.com with your name, contact details and any job or reference numbers you have?
Once we have this information, we’ll review the job in detail and work with you to agree a fair resolution.
Quality company
Fantastic company. Very attentive service from the project manager from start to finish and high quality workmanship. Would recommend to others.
19 novembre 2025
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
First class service
I have used Masterfix many time for a variety of issues both at home and for our office and they have always been first class rectifying the problem efficiently and always professionally and with a smile, I would absolutely recommend Masterfix to others and will use them again whenever the need arises.
19 novembre 2025
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future. Thanks once again for choosing us — we truly appreciate it.
Edit reply
Great job at a fair price !
Great job at a fair price !! We had no water pressure in our flat, the plumber arrived on time, realised the issue was lack of water pressure from the Central services area in our block of flats, sorted it, cleaned all the insides of the taps, and was done within 30 mins.
15 octobre 2025
Réponse de Masterfix
We’re truly delighted to hear that you had such a positive experience with our service delivery. Providing exceptional support and a seamless customer journey is always our top priority, so your feedback means a great deal to us.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future.
Thanks once again for choosing us — we truly appreciate it.
Boiler Installation
Fantastic service from start to finish. Engineer was extremely professional and left the area clean and tidy. Would highly recommend for their speed of service and professionalism. Thanks for getting our house toasty again!!
25 janvier 2025
Réponse de Masterfix
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with Masterfix. Our team works hard to deliver a reliable, high-quality service, and it’s always rewarding to know when it’s appreciated.
We truly value your support and look forward to assisting you again whenever you need us.
Excellent customer Experience
there was a brief delay in getting the work started but I cannot fault the excellent workmanship and communicaiton with MasterFix.
The builders and personnel that carried out the work were efficient, professional , punctual and created an excellent customer experience. A good experience after a bad flood in my home which Masterfix restored.
There was great communication and Gintaras helped join all the dots up towards the end.
26 août 2025
Avis spontané
Réponse de Masterfix
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with Masterfix. Our team works hard to deliver a reliable, high-quality service, and it’s always rewarding to know when it’s appreciated.
We truly value your support and look forward to assisting you again whenever you need us.
Steer Clear—Expensive, Unreliable, and Dishonest
I rarely leave reviews, but my experience over the past five weeks compels me to warn others.
1. £110 Call-Out Fee, No Diagnosis
An engineer arrived, said almost nothing, and left within minutes. No quote, no explanation—just a £110 bill.
2. Three Weeks of Silence
I chased updates repeatedly. Each time, reception promised a call-back that never came.
3. £160 Upfront for “Replacement” Parts That Didn’t Exist
When someone finally responded, I was charged £160. Two engineers then admitted they hadn’t brought the correct cartridges and left.
4. Another Two-Week Wait, Another £120 Demand
I was told to pay a further £120 for “parts and labour.” Desperate to get the taps fixed, I agreed.
5. Incomplete Repair and New Damage
During the second visit, the engineer replaced the cartridges—but removed my basin’s pop-up clicker and a component from the kitchen tap. I discovered both only after he’d gone.
6. £285 Invoice for Problems They Created
The next morning I received an unsolicited invoice for £285 to “repair” the very damage their engineer caused—work I never authorised.
Bottom line: I’ve paid £390 so far, my taps are still faulty, and the company wants another £285 to undo their own mistakes. Save yourself the money, time, and frustration—use a reputable plumber instead.
9 juillet 2025
Avis spontané
Avoid if you have a choice!
Very nice engineer came out two months ago and agreed that my heat was not working. Since then it's been ignored emails, phone calls not returned, and promises broken. Avoid if you have a choice - I unfortunately do not at they have a lock on all service at the Embassy Gardens condo.
2 décembre 2024
Avis spontané
Multiple negative experiences dealing…
Multiple negative experiences dealing with masterfix as a tenant, not keeping to time frames, being unprepared with the right equipment, terrible communication.
23 septembre 2024
Avis spontané
AVOID, SCAM!
Couldn't find where a leak was coming from for 2 weeks ... was the MAINS pipe bursting. Sent 4 plumbers. Then said it was fixed after one tightened the radiator pipes and after we noticed the entire ceiling was to collapse, then finally someone else uncovered the water was still flowing.
Then were asked for roofing works. Gave a quote. We agreed and put scaffolding. Two weeks passed with no one showing up to start works. Then they turned back saying actually the quote had to be revised and asked us for 4 times the original quote. We rejected. Scaffolding sat there for weeks on end, no one picking it up. Eventually they picked it up and still asked us to pay for it ... This company is a SCAM!!!
6 avril 2024
Avis spontané
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