MAXI ZOO IRELAND Avis 

Credit where due; ordered cat food that was delivered to door in 3 working days. The fact that they ship from Ireland (and not from NL like zooplus.ie), and the fact they use a good logistics partner in DPD (and not the clowns at GLS) meant for an all round excellent ordering experience. Have found a new home for my monthly catfood orders 👍

Maxi Zoo have been excellent, I ordered the wrong thing and even after a few weeks, they accepted the return, credited the cost back to my account within a few days.
I reordered and the correct items arrived within a couple of days.
Delighted with the friendly and helpful customer service.
Add to that, the dog food we usually buy (Wilderness Senior) really suits our dog, his gut health has improved massively and he loves it.

Have only used them twice but their service is great and fast delivery highly recommend. Also what I like is they don’t use massive boxes which sometimes totally unnecessary instead they take pouches out of original box so it all fits in nicely. Highly recommend

These clearly must not need customers. Was in the waterford store awhile ago and staff are more intersted in talking to eachother rather than serve customers. Shocking behaviour.. will not return!

I have been a customer of Maxi Zoo Cork stores since they first came to Cork 18 years ago. The Midleton store is well run, customer service is customer focused and there seems to be a good team atmosphere. Recently I had a very positive experience with practical advice and product info from Philip - much appreciated. Thank you again Philip 😊🐾

I’m happy for Maxi zoo. Delivery fast max 2days i have to wait. I can found everything for my cat. Good deals every month.

Avoid and go with any alternatives in relation to online orders. Waste of time.

I always go Maxi Zoo and stuff are friendly & helpful.

However, went today and ask a lady ( middle age blonde hair ) while she was chatting with other staff!
I asked.. ‘excuse me, what day you usually get delivery of aquarium fish?’

She replied angrily shouting on me !! ‘ you see I am talking and you interpreting?’

I was very surprised how rude she could be with customer enquiries where customer service should be the priority!!!

I will never go to Maxi Zoo in Belgard again. 💯

fast efficient service - my dpd driver is always so friendly and I love the tracking and predict time

Ordered online on a Wednesday, said it would be delivered in 2 working days. It is almost 5 pm and the order is still on the DPD depot and is not going to be delivered because the shipping label was missing details. Monday it is a bank holiday and so my dog will only received his food on Tuesday!!!! I provided the right address still they did the shipping label wrong!!!!!!

My appointment was canceled just a few minutes before arriving time. Very disappointed and looks not professional at all.

Placed an order on the 20th May contacted them on the 23rd may to see how long my delivery would take response was your order is on its way ..its the 26th now and no order but i did get two emails one telling me an item was out of stock and the other saying the order will arrive in one to two working days which will make it around the 28th for delivery ...so much for 1 to 3 days delivery even do its based in Ireland..DPD Tracking is saying the package only hit head office today its luck my dog has not starved to death

Received 24 cans of select gold kitten food today
All loose cans and some damaged
Not packed in fill cases
Also got cans of other kitten food substituted
Maxi zoo..You just lost a customer who has 7 cats and spends a lot of money

Ever since I adopted my cat, MaxiZoo in Midleton has been my goto place because they are always helpful, friendly and professional.
Their online shop is good as well and the one time an order was incomplete, they resolved it quickly and without fuss.

Great value dog food and quick delivery time.

Today I had the most wonderful kindest experience in the Dundalk store that I have ever had in any store. I took my three young boys(6,5&2) in to buy dog food. They are curious and love the fish and are busy boys. Everyone we met today were friendly, kind and helpful. Then we met Ger who I asked for advice about a dog bed. He had an abundance of knowledge and took such patience with my distraction keeping an eye on my boys. Nothing was a hassle for him. He took our items to the till and waited for the boys to finish looking at the fish and served me and even took our items to the car. I left my bank card in the machine as the 2 year old made a runner!! and Ger even came back out of the shop to hand it back to me in person. Employee of the month / year is what he needs. Never have I had such a kind, patient and understanding experience. Thank you Ger! A true gentleman! Cherish this employee, he is what every company wants as the face of their products/service.

I was in maxi zoo ashbourne, i am very please with the service here! When i enterd the store I was approached with a friendly smile and a hello, I was looking for some dog food for my new puppy. When I went to the till I was served by a lovely staff member named ellen, she is very knowledgeable and is a great worker, I would definitely recommend this store. Thank you for your amazing service.

Staff is extremely unfriendly. Sitting bored with their plastic, disgusting fingernails,playing with their handies at the till and don't have any clue of what they are doing there.
They have absolutely no idea and no experience regarding pets. I always buy there small animal stuff, the packages are often damaged and open, which is extremely unhygienic for the animals and they don't give a sh***...Trust is nearly gone, I checked out some online shops and I started ordering things there...HEY!!! There are more animals existing in this country than dogs...and dogs....!!!!!

Really good delivery service.

Update: Maxi Zoo emailed me and apologised for the delay in getting back to me. They issued a full refund, which is brilliant.

Ticket: 1339339
Re Order No: 1522295030