I live in Canberra and was facing out of pocket costs for my surgery of the order of $5,500. I spoke to one of your call centre people and got excellent advice that there was a no-gap option for the... Voir plus
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Lisez les avis des autres
All in all I'm happy with Medibank. I had dental day surgery recently and had no out of pocket at the hospital which was amazing. The staff member at pac fair where I needed help with the Surgeon,An... Voir plus
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I have been in hospital and look at post hospital care at home or rehab. Was provided with all options and what I have to do. Friendly and comprehensive response and immediate email with. Required for... Voir plus
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The team at Access Eye Centre were professional and personable. They explained every step and took care of me along the way. Their work was professional, while also being approachable and empathetic.... Voir plus
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À propos de l'entreprise
- Mutuelle de santé
- aussi dans
- Agence d'assurance
- Compagnie d'assurance
- Compagnie d'assurance vie
- Compagnie d'assurance voyage
- Courtier d'assurances
Écrit par l'entreprise
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Coordonnées de contact
Level 2/695 Collins Street, 3008, Docklands, Australie
- 1300 986 850
- medibank.com.au
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Was straightforward with minimal pre-op…
Was straightforward with minimal pre-op involvement.
21 septembre 2026
Avis spontané
Réponse de Medibank
Hi Sal, thank you for the 5 stars!
We're glad to hear you found the process straightforward!
- Shelley
Rebates and qualifying services
Someone rang regarding my upcoming service and the costs involved for my hospital stay. I spoke to them about claiming for some of the expenses as I was out of pocket for nearly $2000 from hospital surgeon and aneithitist. Someone would ring me the following week and discuss things and what else in our package we were qualified for.
Like our Gym membership paid for 12-15 weeks which we both used and it was amazing. He said we could maybe qualifty for more. The only reason we knew about this membership was through the gym itself so what else do we not know about??
18 septembre 2026
Avis spontané
Réponse de Medibank
Hi there, we appreciate you sharing your feedback and hope you are recovering well after your hospital stay.
Please feel free to reach out to our team on 132 331 or message us in My Medibank anytime for questions or queries regarding your cover.
We also recommend downloading your cover summary via your My Medibank login as this details your cover inclusions. Simply click on 'Me' in the top right corner of your My Medibank screen and look for the Cover or Download Resources section.
- Shelley
The difficulty I am experiencing to…
The difficulty I am experiencing to make a claim on line.
30 septembre 2026
Avis spontané
Réponse de Medibank
Hi there, I'm sorry to hear about the trouble you're having when making a claim.
Please refer to the following links from our Medibank Webpage on how to make a claim:
1. https://www.medibank.com.au/help/claims/
2. https://www.medibank.com.au/health-insurance/using-your-cover/claim/
If you have any further questions or concerns, our team will be able to help on 132 331 or via messaging in My Medibank.
- Shelley
Efficient and trouble-free processing…
Efficient and trouble-free processing of my colonoscopy/endoscopy claim
23 septembre 2026
Avis spontané
Réponse de Medibank
Hi Wojciech, thank you for the 5 stars!
We're glad to hear everything went smoothly processing your claim and appreciate the feedback.
- Shelley
Helpful and quick to respond
Helpful and quick to respond. Good followup.
21 septembre 2026
Avis spontané
Réponse de Medibank
Hi Stephen, thank you for sharing your experience with our team! It’s wonderful to hear that you received such helpful service as this is the level of care we aim to provide in every conversation.
- Shelley
Simple
Easy information confirming coverage for a recent medical appointment, useful information and simple claims/cover when proceeding.
23 septembre 2026
Avis spontané
Réponse de Medibank
Hi Lincoln, thanks for the lovely feedback! It’s great to hear you were able to easily confirm your cover and found the claims process simple and convenient.
- Shelley
All the accounts were processed quickly
All the accounts were processed quickly
16 septembre 2026
Avis spontané
Réponse de Medibank
Hi Janina, thanks for sharing your experience! It’s great to hear your accounts were processed promptly and everything went smoothly.
- Shelley
Everything went very smoothly so I…
Everything went very smoothly so I could just focus on the reason I went to hospital.
25 septembre 2026
Avis spontané
Réponse de Medibank
Hi Janet, thank you for your lovely feedback. It’s great to hear everything went smoothly and you could focus on your hospital treatment without added worry.
- Shelley
From my appointments with my EN&T…
From my appointments with my EN&T specialist at St Vincent's Clinic,Sydney to my surgery last week to receive a Cochlear Implant and my stay at St Vincent's Private Hospital, Sydney I felt supported all the way by Medibank.
Bottom line is I felt secure.
24 septembre 2026
Avis spontané
Réponse de Medibank
Hi John, thank you for the 5 stars!
We’re so pleased to hear you felt supported throughout your journey and, most importantly, had the reassurance and security you needed during such an important time. Wishing you all the best with your recovery.
- Shelley
The hospital experiences were covered…
The hospital experiences were covered without delay or issues
25 septembre 2026
Avis spontané
Réponse de Medibank
Hi Abdi, thank you for the 5 stars!
We hope you are recovering well after your admission and are pleased the claims went through without any delays or issues.
- Shelley
Consult was good but only could give me…
Consult was good but only could give me 1 script as the 2nd they weren't allowed to
24 septembre 2026
Avis spontané
Réponse de Medibank
Hi Joanna, we appreciate you sharing your experience and are delighted our consultant was able to assist.
If you had any further questions around your script, please contact us over messaging in My Medibank.
- Shelley
Hassle free admission to hospital
Hassle free admission to hospital. Easy process to have see what was covered.
24 septembre 2026
Avis spontané
Réponse de Medibank
Hi Vicki & Max, thank you for sharing your feedback regarding your recent hospital admission.
It's wonderful to hear you found the process easy and hope you are recovering well.
- Shelley
No fuss and no hassle in payment.
24 septembre 2026
Avis spontané
Réponse de Medibank
Hi Robert, thank you for the 5 stars! A simple, hassle-free experience is exactly what we aim for, so we appreciate your feedback.
- Shelley
No support.
I received a text advising that a 'concierge' would be calling me to discuss my upcoming surgery. As I had not had any success finding a human to talk with and to ask questions regarding my surgery, I was very pleased to receive this text. No one ever called me, and I made one effort to find how I could contact the concierge, and frankly, it was too complicated. In the end I decided to just get on with it on my own. I've been paying medibank for about 30 years, all I ask is to speak to a person. Very very disappointing and I am looking at changing to HCF as my husband is with them and receives significantly more support.
1 septembre 2026
Avis spontané
Réponse de Medibank
Hello Josephine. Thank you for taking the time to share your experience. I am sorry to hear that you did not receive the call you were expecting from our Concierge team, especially when you were looking for support and answers ahead of your surgery. If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Gave me the information I needed .
4 septembre 2026
Avis spontané
Réponse de Medibank
Hi Felicity. Thank you so much for the 5-star review. Kind regards, and all the best for your day - Robin.
Hospital had everything in place.
I supplied my details to the hospital and it was all in place when I arrived for surgery.
23 septembre 2026
Avis spontané
Réponse de Medibank
Hi Wendy. Thank you for sharing your experience. It's great to hear that everything was organised before your surgery and that the hospital had all the necessary details in place when you arrived. Thank you for choosing Medibank and for taking the time to leave your review. Cheers - Robin.
A good experience
I find that the service in Medibank and Staff to be helpful,friendly and the Hollywood Hospital Staff also friendly and helpful.
17 septembre 2026
Avis spontané
Réponse de Medibank
Hi Kevin. Thank you for sharing your experience. It's wonderful to hear that you found both our Medibank team and the staff at Hollywood Hospital helpful, friendly and supportive. Kind regards - Robin.
The Hospital was first class
The Hospital was first class. The staff were very efficient, helpful and polite. The food was very good. The room was very good. Everything was just terrific. I would recommend North West Hospital at Everton Park to anyone. The payment side of things worked very well, too. Mr Vincent Davis (me) was the patient.
23 septembre 2026
Avis spontané
Réponse de Medibank
Hi Elizabeth. Thank you for taking the time to share your experience. It's wonderful to hear that your stay at North West Hospital was such a positive one. We're pleased that you found the staff efficient, helpful and polite, and that you were happy with the food, room and overall care you received. Thank you for your recommendation. We wish you all the best with your recovery - Robin.
Q simple process
A relatively simple process to claim related costs for a needed daycare OP.
17 septembre 2026
Avis spontané
Réponse de Medibank
Hi Graeme. Thank you for your review. We are pleased to hear that you have enjoyed our services. Have a wonderful day! Kind regards Robin.
The process of by admitted was seamless…
The process of by admitted was seamless as the hospital had already completed the paperwork that was required for my admission.
17 septembre 2026
Avis spontané
Réponse de Medibank
Hi Rod. I am happy to hear that your admission process was seamless. Making the hospital experience as simple and stress free as possible is important, so it's great to know that the paperwork and admission process were handled smoothly. Thank you for taking the time to leave your review and for choosing Medibank. Cheers - Robin.
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