Medtronic Avis 475

I have been a Medtronic customer for 15 years through multiple pumps. I was talked into upgrading to the 780g by my new doctor. Well it’s been 4 months of hell.. The pumps always work fine. But the Guardian4 sensors are garbage to say the least. I have yet to have one last the full 7 days. They are archaic!! I still have a hard time believing any medical hardware company that’s been in the business as long as Medtronic could produce, stand behind and sell this garbage!! Especially considering the state of the art sensors that are on the market today. They should be in court over this debacle of a product. I still want to know who they paid at the FDA to get this crap approved!! I’ve had over 8 sensors fail and no longer being replaced!! Although they are not returning any of the money paid for the faulty sensors.. If anyone what’s to start a class action suit..I’m in.. . This is are health we are talking about. Im sure there are thousands of us Medtronic suckers out here paying and suffering.

The service and information is terrible. I would give zero stars if I could. My husband has has to deal with these people and this company for 2years. The orders he places are never filled correctly and the employees are rude. He is calling for medical supplies that he needs to live and all they worry about is billing you and telling you to wrong information. We have never had this many issues with a medical supplier. Don't use Medtronics if you can help it!

Even one star is too much.. They literally rub you and don't care about your health
no experience for me in my life has been as painful is my experience with Medtronic I am facing. the insulin pump is not even good its horrible
Worse than that they don't care about you.. It is JUST business for them

Man bekommt defekte Guardian 4 Sensoren ersetzt wenn sie gemeldet werden .
Leider kommen diese jedesmal 1 Sensor + Pflaster in 1 Karton in einem Paket mit Papierfüllung an sogar am selben Tag ,trotz Alternativ Adresse immer an Wohnadresse ,wenn niemand da war an Nachbar oder Paketshop.

Waarom gaan de sensoren van de Guardian 4 absoluut geen 7 dagen mee. Baal er ontzettend van. Kom hierdoor te kort natuurlijk! Dit vraagt om extra levering maar daar zal de verzekering niet in meewerken. Medtronic, pas de tekst van 7 dagen aan, dit klopt echt niet!!!

One star is a minimum they let us place but they should be a 0 they’re a complete failure.

I’ve been a Medtronic pulp user for 13 years and I’m going back to injections. Customer service doesn’t exist unless they’re calling to collect money on defective products. I recently switched to the mini med 780 G and it’s nothing but issues. It’s less than 8 months old as I’d I hate it. The guardian 4 sensors don’t work. I have used these but stopped because they were so far off on my readings. It was giving me reading well over 100 mg/dl over what my blood sugars were. This would tell my pump to give me more insulin. I was dropping 5-6 times a day to levels as low as or below 40. My glucose would test at 120 ish and the sensor would read over 240. My rep said that was not good but it should be around 20 mg/dl difference.

The tubing keeps giving me insulin flow blocked messages about 10-20% of the time. I’ve reached out to customer service to get new tubing for the ones I had to throw away and all I get is a link with the instructions. They don’t care to answer your questions or help you out. Last week my tubing had a hole and my blood sugars spiked to over 400, the day before flow was blocked, the day after I found the hole in my tubing flow was blocked again and sugar levels exceeded 300. Since switching to the 780 pump my AIC’s spiked from 6, 6.1, & 6.1 to 8.2. I had great control and now I’m feeling ill and having all these issues. Getting supplies is a joke. You can provide them all the information and a week later they’ll call asking for the same info you provided delaying you life essential supplies. When you dispute invoices with them because they failed to bill your insurance properly, they will cut your supplies off. They won’t even deal with you Ali cash basis until they hold your life’s essential supplies as hostage.

The biggest concern and scare I have is the following and why I will no longer use this pump. I recently was questioning whether or not I was even getting insulin when taking it. I removed my reservoir at 1/3 capacity and put a new one in there that was full. I did not change my tubing and after loading the reservoir and going through the steps I got to the fill tubing option. using my old tubing and filling the tubing up. It took seven units before any insulin came out of the cannula so this tells me that this pump is not calibrated properly and possibly not giving me insulin at times when I’m entering it. This explains why I feel terrible and why I had unexplained & elevated blood sugar levels frequently after switching to this pump.

Ich bin Typ 1 Diabetikerin und habe eine defekte Pumpe reklamiert und Ersatz benötigt.

Der Herr am Telefon hat behauptet mich gäbe es nicht als Kunde und ich hätte noch nie eine Pumpe von ihnen gehabt.
Trotz vorliegender Rechnung inkl. Kundennummer.

Krönung war, als er sagte, ich solle mich zusammen reißen und halt weniger essen.

Unfassbar und das Verhalten wird zur Anzeige bei der Krankenkasse gebracht.

I am a user of the Medtronic pump from Turkey. I use a pump and sensor together. One month ago, my sensors finished. I tried to order sensors in Turkey, but the official company said there was a supply problem. Every day, I try to contact Medtronic Turkey, but the call center needs to be fixed, and I am still waiting for an answer. I have very versatile diabetes. Using a sensor is crucial for me; it is a vital need. Companies must provide better customer support, especially when customers are in life-threatening danger. I can not find any channel to communicate my problem to the company.

I've been using them since November 2023 I have to call every month because my sensors fell I called and got a whole another box this month only one worked out of the whole box I literally just put one on two days ago and had to change it today because it said since they're failed I don't recommend this company to anyone I have had burn marks on my arms from the sensors I sent them pictures they did nothing my stomach gets infected from their little injection thing I honestly think taking my sugar daily myself and injecting a shot is easier than dealing with these people cuz nothing gets done about it I'm seriously looking into a lawyer with my pictures of my burns on my arms and infection in my stomach I called them they don't care I still ain't even got my regular order shipped this month them people do not care about nobody I don't recommend them to a dog

I had to edit my review after my most recent call with the support line. Medtronic shipped and replaced my insulin pump within three hours of my calling the support line on a Sunday. They have their flaws, but my last review was unfair because I was frustrated.

Mein Sohn hat eine Inulin Pumpe. Diese war Nachts kaputt gegangen und ging nicht mehr an. Sofort haben wir in der 24h notfallhotline angerufen. Diese wollte eine ersatz pumpe schicken. die ganze nacht wach gewartet für nix. am nächsten tag angerufen, dreimal weitergeleitet worden und dann wurde vom Produkt support gesagt innerhalb 2-4 std ist ein ersatz da. es kam wieder kein gerät an. Am nächsten Tag wieder beschwert und die aussage bekommen: "die pumpe ist leider immer noch nicht los geschickt. wir wissen auch nicht warum."

Somit konnte ich nicht arbeiten, wir mussten ins KH für eine ersatz versorgung.

ABSOLUTES UNDING BEI LEBENSBEDROHLICHER KRANKHEIT!!!
Keine beschwerde möglich, es wurde gsagt, das wird intern geregelt.

UNFASSBAR, INKOMPETENT und UNKOMMUNIKATIV!!!!!!!!!

Beschwere mich eigentlich NIE aber das alles sollten Patienten wissen.

das erste von drei Mankos:

Ich nutze eine 780G seit ca. 2 Jahren. Schon von Anfang an, waren die Sensoren mehr als nur unzuverlässig. 7 Tage sollen die halten? Schön wäre es, die Realität sieht eher nach 3-4 Tagen aus. Reklamiert man Sensoren, so warte man und wartet man und wartet man... (bei mir aktuell 5 Wochen). Die Pumpe ansich funktoniert gut, wenn man die Syncho mit der App außen vor lässt.

das zweite von 3 Mankos:

Keine getrennten Schläuche und Katheter.
Man produziert MASSEN an Müll wenn man Sensor und Katheter/Schlauch wechselt. Ich hab sowas noch nicht erlebt und das bedarf einer besseren Lösung.

drittes Manko:

meine Pumpe hatte einen Defekt, der Support war auch schnell erreicht, aber das danach war eine Geduldsprobe. Man sagte mir zu die Pumpe sei bis 10 Uhr am nächsten Tag (hatte gegen 16 Uhr angerufen), dachte mir dabei nichts. Aber nichts war am nächsten Tag. Die Pumpe kam 2 Tage später um 17Uhr abends an.

Sorry das ist ein unding und hab ich noch nie so erlebt bei anderen Herstellern.

Sobald ich kann, wechsel ich definitiv wieder weg.

Ich wusste nichts das reklamationen nicht mehr per E-Mail bearbeitet werden. Hätte man ja auch mal auf die Mail antworten können. Jetzt habe ich fast 2 Wochen keine Nachricht erhalten. Ich musste erst anrufen um gesagt zu bekommen, dass ich jetzt mehrere Tage ohne sensoren arbeiten darf... Schon schade.

I get an average about one or two sensors out of a box of five that detach from pedestal properly, insert properly, and last the full seven days. The other three to four sensors either have so much glue under them that they weld to the plastic sheet separating it from the pedestal and then rip to shreds trying to remove the plastic sheet inside the inserter rendering them completely useless before even inserting them, they don't insert more than a couple layers of skin because the needles are so fat and dull, or they simply crap out after three or four days. You can only order FIVE replacement sensors from Medtronic in a 90 DAY PERIOD. Garbage sensors. Garbage company. These sensors simply SHOULD NOT BE ON THE MARKET. This pump and sensor system is supposed to make our lives easier, not create MORE stress and aggravation.

I believe you're over thinking it. I have used the G4 for over 4 years. I live on my own, I did initially have difficulty applying it to my upper arm. After 3-4 weeks I had no issues. I believe when you 1st go onto something (if this your case), it can be overwhelming and fiddly.
The more you use it the less of an ordeal it is.
It's with most CGMS they come with adapters, there's no other way around it I'm afraid.
The libre, is OK, however the probe that goes under the skin, is not as long as the G4.

Ich nutze jetzt schon seid längerem die Insulin-Pumpe Medtronic 780G.

Die Insulin Pumpe selbst ist recht zuverlässig, im Zusammenspiel mit den Guardian 4 Sensoren jedoch eine Katastrophe. Generell sind die Guardian 4 Sensoren absolut schwach. Sie halten zu 90% nicht die erwarteten Tage durch sondern fallen nach 3-4 Tagen aus. Meist, nachdem der Sensor aktualisiert oder während er aktualisiert.

Der Sensor aktualisiert auch nachts, worauf die Insulin Pumpe dann nicht mehr auf Über-/ oder Unterzucker reagieren kann, welches Fatal ist.

Auf Reklamationen gibt's versprechen wie (erst vor 2 Tagen wiedermal erlebt) es wird per Express Versand geschickt (Da keine Sensoren mehr da sind, die nächste Lieferung aber erst Ende des Monats kommen soll). Dann wird nach 2 Tagen angerufen und nach der Lieferung gefragt und siehe da es wurde nicht einmal verschickt.

Es ist sehr ärgerlich, dass jeder sensor so früh ausfällt und man dann nicht einmal rechtzeitig neue Lieferungen bekommt. Auf Nachfragen über den Technischen Support und Rückfrage warte ich nun vergebens seid einem Monat.

Fazit: Sensoren halten nicht was versprochen wird. Pumpe ist okay. Falsche Versprechen des Kundendienstes als auch Lügen.

Wegen Problemen mit meiner Insulinpumpe/Sensor/Transmitter versuche seit zwei Tagen vergeblich, den Notfall-Service der Firma Medtronic über die angegebene Telefonnummer zu erreichen, hänge dabei stundenlang in der Warteschleife und höre nur, dass ich "nicht auflegen soll, da der nächste freie Mitarbeiter....". Für eine Firma, die hochsensibles medizinisches Equipment vertreibt (und sich das teuer bezahlen lässt!), das für die betroffenen Patienten u. U. lebensnotwendig ist, ist dieses Verhalten nicht besonders seriös!

The G4 sensor is too complicated, tricky and time consuming to insert. Their are too many parts to the sensor, the battery charging of the power pack takes half an hour, in which time you can do nothing, other than apply tne probe, then first large three part adhesive layer, which is tricky to align and is very easy to catch whilst installing (I actually pulled out the probe first time of fitting!
Then after waiting thirty minutes, you fit the power pack, then next the adhesive tab over that and last but most importantly, you then fit a second large complicated three way adhesive pad, this time remembering to fit the other way round.
Designed by a three year old, an utter over complicated affair with too many chances of getting it wrong.

What a horrible company?! Just ordered supplies, not only did I have to call twice and email twice cuz it wasn't being sent, first they sent through a former doctor in a diff state, then they sent to my former address in a diff state. All this after I updated it with them 3 times on the phone. I also verified 3 times I want 1.8ml reservoir, not 3ml but NOOOOO they still sent the 3ml.i just cannot fathom why they say one thing then do another and now I'm without my supplies. HORRIBLE COMPANY!