Medtronic Avis 475

My husband and I have been on the phone for almost 4 hours now, trying to get someone to help us with his basal delivery, because it's not working and no one will answer the phone. If we leave a callback number, they don't call you back for 4 1/2 hours. Absolutely ridiculous! This is not how you run a business!!!

3 giorni dopo la segnalazione nessuni mi ha mai richiamato ho dovuto ricontattare e spiegare per l ennesima volta i miei problemi
sono riandato alla farmacia dell ospedale ho recuperato il numero d ordine e loro dicono che non hanno evaso l ordine …poi cambiano e dicono che è stato ordinato martedì ma ahimè no. è disponibile una tracciatura ed i dipendenti della medtronic non sono in grado di visualizzare alcuna informazione !
continua il viaggio in in azienda che crede di vendere patatine …. anzi quelle su amazon hanno il track id

Another month, another issue with Guardian 4 sensors. Plus customer service telling me they would replace the faulty batch of 7 sensors only to send 3 instead. I now have another energy sapping phone call to make plus another week ( if they actually have them in stock) waiting to have enough working sensors to see me through. So disappointed every time they let me down.

If I could give them negative rating, I would they have the worst products and customer service that I’ve ever experienced. I hope this review helps another diabetic such as myself to stay away from Medtronic. Their products are defective. Their systems are antiquated and their customer service is the worst I’ve ever had to deal with in my entire life.

Worst thing I have ever used. Hard to believe any aspect of this horrible product had any human involvement from the insane design requiring 4 hands and eyes in the back of your head to insanely inaccurate. Its going to kill people and Medtronic, the FDA, the TGA here should be liable.

NHS - shouldntbe using them.
Their management don’t want to listen to consumers.

They ignore legitimate queries about the software on their 780 pumps.

The show no respect for the environment with packaging sometimes more than 4 times the weight of the product and up to 11 x the size of the product all in glossy environment killing print.

If you press a legitimate issue with them rather than taking ownership of of it they send you an almost threatening letter saying they will not make changes.

The NHS should not be using public money with this uncaring company.

When my pump comes up for renewal I will be choosing another more caring manufacturer.

Bedauerlicherweise kommt es in den letzten Wochen vermehr zu Reklamationen bei den Guardian4 Sensoren. Sobald man diese nicht mehr in der WeCare App reklamieren kann, ist man auf den telefonischen Service angewiesen. Es gibt fast immer eine längere Wartezeit und in der Regel hat man keine fachkundigen Ansprechpartner mehr. Das ist sehr bedauerlich. Auf Mails wird nicht reagiert, sondern auf den den telefonischen Support verwiesen. Damit beginnt das Übel wieder von vorne. Schade, das war mal anders!

I have had no assistance with an URGENT ISSUE/PROBEM regarding a vital PATIENT PROGAMMER whose "On/off" switch does not work

I have from early this morning, under devastating tremor issue tried innumerable ways to get help from Medtronic
I have called Fleur Golding (their 'so called' main representative on 0407 077 155: she said she was too busy to help and told me to call 1800 652 972
I have several times tried calling 1800 652 972: I constantly get “only taking messages” responses. I have left several messages with absolutely no response from Medtronic
I then tried 180 668 670, they at least answered, but couldn’t help. They took a message.
I need a new/replacement PATIENT PROGAMMER URGENTLY. I have olive with destructive tremors and loss of balance
Unacceptable

I have been a t1d patient for 42 years and I have been on an untold amount of medications and devices over the years, some worked and some sort of worked. I've been with MiniMed for over 25 years and the last sentence covers the experience, There is no doubt that they have a great delivery platform. If I had been of a pump from the beginning, I would not, more than likely, have the amount of complications I have today.

All that being said, when MiniMed comes out with a new product while my insurance company, the insurance that I pay over a $1,000 a month for tear 1 plans, will not allow more than a 30 day supply for consumables. Minimed will not offer any work arounds or even offer to lower prices so you can buy extra in case of emergencies out of pocket. However, if you have no insurance or live in a foreign country they will offer a cash price with huge discounts. That doesn't sound like a big deal right, wrong.

The 30 day supply is for exactly that, 30 days. You have no surplus to fall back on if something goes wrong, especially if you are out of town or out of country, which has happened twice to me and was a nightmare. Talk about a mind scramble trying to figure away out of the situation and not end up in a hospital.

So in reality, the Extended 6 day infusion sets I have had so many problems with running out or even trying to get replacements it was just to insane to continue. I had to fall back to the 3 day infusion sets that only last 1 or 2 days. My insurance will actually cover 90 3 day infusion sets for a 3 month supply but not a 30 day supply +1 of the extended 6 day infusion sets.

This is even more insane, I'm having the same issue with the Instinct sensor. Insurance pays for 2, which is on paper 32 days. I can only leave town in the middle of the month because I have a spare to take with me.

Now I know what they tell you, "just call into support and they'll send you a replacement". Well, it is not nearly as easy as it sounds. For me, calling into support takes no less than 2 hours out of my day. Heaven help you if you opt in on the we'll call you back lie because I have never received a call back. So, I have to start all over again once I have conceded to being scammed and I call back and do it all over again.

A good example just happened today. I was out of town and my Instinct sensor alerted to "change sensor" just as I started a lunch meeting. I'm a pretty brittle diabetic so, just an hour without a sensor I shot up to 400+ and didn't even eat lunch. I didn't have a meter with me as it was a short day trip. I tried to request a replacement online during the meeting but was unable to because the "next" button was grayed out and was unable to continue any further.

I had to wait through my meeting and the trip home guessing my bolus gingerly as not to kill myself. I called MiniMed support, over an hour on hold and I finally gave up and opted for the callback, which I still have not received that call back.

I started reaching out to people trying to figure out how I'm going to get a replacement after getting home and starting a new sensor, my last sensor and it's the first part of the month. I finally reach someone who explained that the only option that will allow me to continue for the request was "my sensor fell off". Who in their right mind would have thought you had to lie to continue to receive a replacement without waisting hours on the phone trying to get through to support.

So a word to the wise, Medtronic is more interested in marketing, money and/or anything rather than truly help when you need it. I'm not just saying this out of frustration of today. Buyer be ware is all I can say.

Just remember, insurance companies want to kill you and doctors and vendors want to keep you alive to make mountains of money without one thought of you in the board room and they sleep just fine too.

Thank you and I hope this helps someone. Maybe their will be a class action lawsuit we can get in on for both. Good luck and choose your products wisely.

Don’t just leave Medtronic run away as fast as you can. Medtronic uses customer Service from the Philippines who are poorly trained and terrible English language skills. You will get no where with them

De insulinepomp van Medtronic is een echte ramp
Het ding is onbetrouwbaar en had nooit verkocht mogen worden

Recently my daughters pump failed in the middle of the night when we called your customer care line we got Chiqui Lisondra as our helper I just wanted to let you know that she was amazing and understood that getting my daughter a replacement pump that day was priority Chiqui Lisondra made it happen and kept me updated all the way
Chiqui Lisondra Thank you

Medtronic please give her the employee of the month award or something to celebrate her efforts

I have been trying to replace a bladder control device. This process has been going on for at least a month now. I admitted that I had lost my original that I had received. I jumped through all the hoops required to receive a new one. That process took a week. That was a month ago. And I called my insurance to make sure that it would be covered, and they yes it would. So problem there. My "cost share" will cover most if not all of my cap for the year) so that's good. But I still am waiting for the device. So still to make the appointment for the procedure that I need to move with out any pain. And no word from them when I might be receiving something from them. This is UNACCEPTABLE!

This company is beyond recovering. Despite positive, life-changing support for using the medtronic systems, customer service has been pissed-poor. I placed an order on Dec 5th, knowing that my health insurance was going to cover my supplies and received a confirmation only to receive my part of supply in Jan after I called to check the status of my order. I was billed for it and Medtronic said it was my problem.
The supply they sent couldnt be used with the part of the order they forgot to send.
I requested a refill on March 5th and was advised on March 12th that it was shipped only to be advised today after I called, that my order was returned for no reason.

Frustration with Medtronic sending me sensors I don’t need, only to have them not work and then refuse to take the back because “I’ve had them over 30 days”. Switching to DexCom. Good riddance.

I am extremely frustrated with my experience using the MiniMed 780G system and Medtronic’s customer support.

My pump has developed a crack on the back near the battery, and it is no longer functioning properly. In addition, the sensors have been unreliable, which is incredibly concerning given how critical this device is for daily health management.

For the past three weeks, I have been trying to reach technical support with no resolution. I have spent hours on hold—multiple times waiting over two hours—only to be disconnected. I’ve also selected the callback option on several occasions and never received a call. The automated message always says there is a high call volume, but there has been no follow-through.

I have sent emails as well and was told I would receive a call back, but that has not happened either.

At this point, I simply need a replacement pump, but I have been unable to get any meaningful assistance. This level of customer service is unacceptable, especially for a medical device that people depend on.

Mieser
laden nur ärger und problem kann meine Bestellung nich aus der Packstation holen

Ich bin schon seit Jahren Kunde bei Medtronic (Typ1) und kann die negativen Rezensionen absolut nicht teilen.Es erweckt in mir, bei mancher Bewertung, den Eindruck:
„Wer in den Krümeln sucht, der wird auch finden“
Meine Erfahrungen mit Medtronic sind durchweg positiv.
Mein HBA1c-Wert ist hervorragend!
Das ist das Ergebnis mit der Insulin-Pumpe 780g und einem gesunden Lebensstils.
Vom Einreichen der Rezepte bis zum Gebrauch der Hilfsmittel vergebe ich, ohne schlechtes Gewissen,
5 STERNE!

Je word niet geholpen door de hulpdienst. Pomp geeft een verschil van 200 in waarden. Zender nieuw vervangen sensoren ook het probleem blijft. En mevrouw durft te zeggen ik zie geen probleem??

Ich (20) habe immer Libre Sensoren benutzt und war eigentlich auch immer recht zufrieden damit. Meine Diabetespraxis schlug mir den Medtronic Simplera Sensor vor, da er automatisch Vorschläge für Insulineinheiten geben soll und warnen, bevor der Zucker zu hoch ist. Ich muss leider sagen, dass ich gar nicht zufrieden bin :( Was mich am allermeisten stört ist, dass die Werte oft sehr von den Blutzuckerwerten abweichen. So muss ich ständig blutig nachmessen, um sicherzugehen. Oft zeigt der Sensor einen Wert von 130-180 an, obwohl der blutige Wert bei +-250 liegt. Ein weiterer großer Kritikpunkt ist, dass der Alarm viel zu leise und zu KURZ ist. Ich bin nachts oft mal zu hoch oder zu tief, und gerade nachdem ich Alkohol getrunken hab, bin ich auf diesen Alarm unbedingt angewiesen. Ich muss mir jede Nacht mehrere Wecker stellen, um meinen Wert zu checken:/ Ich habe den Sensor jetzt seit 1 1/2 Wochen und hoffe, dass ich schnell wieder zu Libre wechseln kann.