Medtronic Avis 475

I have had medronic insulin pump for 2 years. Every single time I call about anything they tell me something different. Trying to get my diabetic supplies from them is a nightmare. If you can stay away from medronic I recommend running.

I placed an order for pump supplies and I received no response for three weeks from Medtronic about the status of my order. I canceled my order on their website in retaliation. I will need to change to another sensor, anyway, being that this crap and the supplies needed for it are outrageously expensive and downright defective after a few months.

If your a diabetic in the UK avoid this company and its products, the Medtronic 780 insulin pump is made from cheap plastic that easily cracks, the Guardian 4 sensors hardly ever work for the full time they should and have a ridiculously long time of 3 hours start up time which then is often followed by the sensor updating or it will start updating at the most inconvenient of times. Getting supplies is nothing sort of a nightmare as you can no longer order infusion sets and reservoirs when you need them, instead they guess at what they think you should use and automatically send a order out about every 3 months, this does not take into consideration that there products often fail and need changing sooner than they should and that peoples insulin demands change and thus can be making set changes more often if they need higher doses of insulin etc, so you phone them up to ask for more and I have to say the people you speak to are very pleasant but you will have to justify why you need these supplies (to keep yourself alive) and they might just send out the absolute minimum they can, for example I asked for and it was agreed for 2 boxes of both infusion sets and reservoirs then only to see on the confirmation email just 1 box of each is going to be sent. So I guess going forward I will start reusing reservoirs and not change my infusion sets as often despite the the chance of infection.

AWFUL! I have had a 770 pump for many years. I was convinced to try the new 780 with instinct sensor. First off, I have the pump. I am supposed to send my pump back in 30 days. I received the new pump on 11/25/25 and since I have not received the app update I can’t return my old pump. Apparently they will send me an email. The billing dept told me to call when I got the pump to do an app update. I just spent 45 minutes waiting for technical support and she can’t assist me with the update since I haven’t gotten an email. Also- they won’t ship the sensor out until the app update has been done. I was waiting to get the sensors so i could start the new system. No one told me any of this. People that are answering the phone are in Philippines so they are difficult to deal with and they keep saying I am so sorry, they can’t even hold a natural conversation. Medtronic has really gone down hill in the customer service department. Tomorrow I will be sending back the new pump, I don’t have the patience to spend hours on the phone.

Innerhalb von eineinhalb Monaten habe ich die Sensoren fünf Mal reklamieren müssen, da sie entweder nicht funktionierten oder abfielen. Kontaktiert man Medtronic, dann bekommt man die Sensoren zwar ersetzt, aber was nützt das, wenn man sich im Ausland befindet? Medtronic liefert nicht dorthin, wenn man seinen Wohnsitz in Deutschland hat. Außerdem kann Medtronic nicht verlangen, dass man mit 10 oder mehr Sensoren verreist, damit man für eventuelle Ausfälle gewappnet ist. Aufgrund dieser Erfahrungen werde ich meine Insulinpumpe zurückgeben und auf einen anderen Hersteller umsteigen.

From price gouging to lack of communication. Their pumps used to be state of the art but are now not even worth trying. Go to a better brand.

I have a Medtronic insulin pump, and the customer service has been nothing short of disastrous. Their team is completely unresponsive to the needs of their clients. I routinely go days — sometimes up to a week — without being able to use my pump because they fail to provide the necessary supplies on time.

When I contact customer service, no one can give me answers, solutions, or even basic support. Even escalating issues to management has led nowhere, as they are just as unresponsive.

For a medical device that people depend on daily, this level of neglect is unacceptable. I strongly recommend considering other vendors for your insulin pump needs.

The most terrible customer service I have ever, ever experienced (and come this time next year I will have been an insulin-user for 50 years). Medtronic, you are not selling widgets or donuts. You are providing life-saving and life-enhancing therapies for diabetics. I am NHS funded yet I feel as if I am interrogated every time I need to order extra sensors or supplies, often because YOUR product has failed. At the weekend, my transmitter failed. A very, very helpful Medtronic technical team member (credit where it is due) ran through tests at the weekend when I had gone through five sensors and none worked. The transmitter was not working. They ordered one and marked it as urgent. I knew this team member's email would not be picked up until Monday. I get an email yesterday saying it was ordered (so far, so good) and I would get another email once it was shipped. No email today on shipping. So I phoned the UK line. I was told by a customer service team member it could take 3 - 5 working days and I had to understand they were the ordering team and could only do so much. That may be true but if it is, that is not good enough for an urgent order for vital medical equipment. Medtronic should train their staff to understand what '3 -5 days' (more in my case as I had the weekend without the sensors) can do to a diabetic's therapy regime and the risks of DKA. If any other UK diabetics want to come together to really interrogate the service Medtronic provides and costs the NHS re: diabetes, I would be interested. I would not feel so strongly if this was not a continuation of a very bad pattern I have experienced with Medtronic.

Meine neue Insulinpumpe von Medtronic kann zwar einiges, aber dafür hätte es ein stabiles technisch einwandfrei funktionierendes SYSTEM gebraucht.
Und einen Kundenservice , der seinen Namen verdient !
Die Pumpe verliert permanent den Kontakt zum Sensor und zum Handy. Vorzugsweise nachts! Es muss schon eine extrem schwierige Herausforderung sein, eine stabile Blutooth-Verbindung über eine Distanz von 50 cm zu schaffen ! Permanent fallen die Verbindungen aus und die Pumpe beginnt zu piepen. Für einen verbesserten HbA1c von 1,4% habe ich jedliche Form von Lebensqualität verloren.
Das System ist so schlecht, dass ich meiner Krankenkasse raten werde, keine Genehmigung mehr zu erteilen, um ihre Mitglieder vor der Technik und einem katastrophalen "Kundenservice" (Sorry, bin nicht zuständig) zu schützen.
Eine persönliche Einweisung war auch nicht drin. Nur eine Einweisung über Teams, die t w. nicht funktioniert hat.
Null Sterne! Lasst bloss die Finger von dem System. Das war nur ein kleiner Auszig von den Problemen. Nie wieder Medtronic !

Leider klappt es nicht mit dem Kundenservice. Leider funktionierten einige Sensoren nicht und ich konnte diese somit nicht nutzen. Ich habe medtronic über das Problem informiert und die Sensoren reklamiert und auch darauf hingewiesen dass ich DRINGEND neue Sensoren benötige. Das ist nun 3 Wochen her. Trotz 2 Anrufen und 2 Mails an medtronic habe ich noch immer keinen Ersatz erhalten. Ich bin gezwungen mir Sensoren von meiner Tochter zu leihen!!! Das scheint den Kundenservice nicht zu interessieren.

User of the 780g. Extremely unreliable. The guardian 4 sensors supposedly have a life span of 7 days, I would be lucky to get 5 days out of one. To add to this the sensors can malfunction or “update” as they like to call it at any time of the day, it seems to like the model of the night thus waking me up constantly. Changing sensors can be unreliable with the sensors not accepting blood calibrations or just being completely wrong. On more than one occasion it has alerted me before a low sensor blood level which was treated only to discover when testing BG that the level was higher than the sensor thought and thus by treating this possible “hypo” my BG was pushed high and out of range

I do not recommended Medtronic whatsoever and especially their 780g pump

Die Lieferung der regelmäßigen Verbrauchsmaterialien funktioniert hervorragend: Gestern per Email bestellt, heute geliefert. Vorbildlich!

Erg slechte behandeling aan de telefoon heden 6/10/2025.om 09.30.
Dat noemen zij service. Het laten smeken om sensoren. Kinderen dragen niet voor de lol een pomp en sensoren.

Faulty sensors. No one answers the phones and terrible experience.
I had three Simplera Sync sensors fail within 12 hours in quick succession.
After waiting 40 minutes the phone is finally picked up but no one talks.
I did this 4 times but no response!!!
Tried ordering replacement sensors using their app, which takes a long time and have to do a new form for each sensor….another 30 minutes wasted (now 2.5 hours in total) only to be told there is expected to be a delay in receiving orders.
I receive a box of 5 sensors every 2 months and 3 out of the 5 are faulty and no confidence that the last one will work.
Terrible company

Nach meiner Bewertung meldetet sich Medtronik bei mir per e-mail und wollte mich nächsten Tag telefonisch kontaktieren !!!! Warte immer noch!!!

Telefonisch niet bereikbaar, ook de noodlijn niet. Telefoonnummer wordt niet doorverbonden. Voicemailbericht nauwelijks te verstaan, spreken geen ABN.

If your insurance requires a signature be prepared to stay home for a week out of every month to wait on your supplies. Medtronic is the only company of many that I’ve dealt with that doesn’t understand the concept that the signature requirement can be inside the box, signed and returned to the company to fulfill the requirement. They send packages out via UPS which have 12 hour delivery windows and then do not arrive on the day they should. They hide behind stating the signature is a requirement of your insurance which is true. What isn’t true is that we have to sign to the carrier. We can sign and return to Medtronic.

My name is Faraaz Rahim, and I am a MiniMed 780G insulin pump user based in Bilaspur, Chhattisgarh, India. I am writing to report an urgent and ongoing issue with my pump, which has been showing repeated “Insulin Flow Blocked” oalarms for the past three months.

Despite extensive troubleshooting, the problem persists even after:

Changing the reservoir, cannula, and infusion sites multiple times,
Using supplies from different batches/packaging,
Consulting the Medtronic service center in Sharjah, UAE (where the pump briefly functioned),
Coordinating with my distributor in Raipur, Chhattisgarh (Mr. Gaurav), who personally observed the issue via video call.

The alarms appear under conditions where a blockage should not occur, such as:

When the reservoir is empty
When the pump is not connected to my body,
Immediately after replacing the cannula reservoir or site.

This makes safe diabetes management extremely difficult and puts my health at risk. Given that all consumables and troubleshooting measures have already been exhausted, I am convinced that the pump itself is defective.

“For your reference, I have uploaded supporting photos and videos of the issue. You can access them here:

Honestly, this is the worst company ever! My doctor's put the Medtronic Disolvable Neck graph in 2006. I almost died from 2007 to today. Ive been on oxygen, been hospitalized for nearly every thing that you can imagine. Apparently, other patients, medtronic sales team, doctors and more were aware of the devices side effects. I was never notified by anyone of the issue. I just went from hospital to hospital nealy dead, not even able to know that commercials on t.v were advising the public of a class action law suit. I was totally incapacitated and on oxygen, barley walking. I couldn't even cut my own food. I can no longer sit at a desk to type. I was cheated out of using my collegiate degrees. Turning down jobs as tears roll down my face!

My new neck doctor, verified the Device in my neck was in fact the Medtronic , in 2019. However, it doesnt help to call there. All they do is transfer me to a surly nurse, that's, "just getting out the pool" to have ME get the product ID so that she could report it to the CDC. No mention of where I can find or get my portion of the SETTLEMENT that was allocated for the patients. NOT EVEN A APOLOGY or empathy on the phone. THEY ARE HORRIBLE!

IM being as respectful as I can when speaking about this. I know that there are more people that are still suffering, like me. If they are even still living. Im barley here.

Where is the money allocated for my category? They ought to be ashamed of themselves. Just to be clear, as documented, publicly. Their own sales team sued the for 300 and some million!

This is the worst company ever! Please pray before you put anything that they make in your body!

Im saying that truthfully and knowingly because another device almost killed my relative. She made them remove it!

WORST EVER AND THEY DONT CARE ABOUT YOU! ONLY ABOUT THE MONEY. NOT ONE WORRY THAT I NEARLY DIED!

Meine Frau nutzt die Insulin Pumpe, das Gerät ist so top doch der Service von diesem Anbieter ist so Grotte schlecht. Erfindung einen sch... an ausreden ubd sind verdutzt wenn man weiss wie das Krankenkassen System läuft weil ichbim sanitätshaus arbeite. Lebenserhaltene versorgen ist hier nicht im Kopf