Medtronic Avis 475

Support people, first line, are dismissive and unhelpful. They really do not seem to know the product. I had to demand and threaten to get transferred to the escalation people, who seem to know things once you can actually get to one. For a company selling products related to critical health care, they really seem not to care. And this is not my first bad experience with Medtronics. They are definitely consistently poor.

Your Carelink/Minimed app is woeful. It does not work with either a Samsung or Google phone. It will not stay connected to my phone. I have wasted untold time uninstalling and re-installing the app and reconnecting via Bluetooth, only for it to fail as soon as I move from my house. It is pathetic.
How is this patient care? How does this help the specialist nurses help us? It is almost as if a large pharmaceutical company does not care about the individuals to whom it pays lip service. This has been an issue for years, and you have done NOTHING.

Thee pump (780g) is fine. The work around it is terrible

My diabetes sensor died and I called to get a replacement. They did not answer for ivermectin and hour and I had to hang up because it was past midnight

Ich kann mich nur den vorherigen Erfahrungen anschließen! Kundendienst ist freundlich, aber Freundlichkeit alleine behebt nicht die vielen Schwachstellen des Systems. Ich hatte zuvor eine Tslim mit dexcom G6 und mir sind die Katheter immer abgeknickt und die Befüllung des Reservoirs störte mich. Ich wollte mit der Medtronic g780 eine Verbesserung. Allerdings bereue ich den Wechsel zu Medtronic sehr. Würde ich nie mehr so machen.

Wederom problemen met Medtronic
Nu een paar maanden later zomaar uit het niets een volledige pomp op zwart, reageert nergens meer op. Ook niet op nieuwe batterijen etc.
Ik geloof dat ik in 2 jaar tijd weliswaar 4 of 5 pompen van hun defect heb gehad.
Ook de services is nog steeds slecht en wordt nergens begrip voor getoond en rekeningee gehouden.

Ich trage seit über 10 Jahren, ohne Unterbrechung eine Insulinpumpe der Firma Medtronic und, seit es möglich ist, den dazu passenden Sensor. Im Moment noch den Guardian 4. Bei mir halten die Sensoren zuverlässig 7 Tage. Vielleicht 3 mal pro JAHR verabschiedet sich einer vorzeitig. Über die Hotline einen Ersatz zu bekommen ist für mich nie ein Problem gewesen. Die Lieferung der Sensoren erfolgt zuverlässig. Jeweils 10 Stück alle zwei Monate. Jede Lieferung wird per Mail angekündigt und ist online nachverfolgbar. Bei Problemen wurde mir immer umgehend und unbürokratisch geholfen. Meine Pumpe ist mir im Schwimmbad runtergefallen, hatte einen Riss im Gehäuse, ist nass geworden und hat nicht mehr funktioniert. Das war Ostersamstag. Nach einem Anruf bei der Hotline, wurde mir, wie versprochen Ostersonntag um 9 Uhr eine neue Pumpe, per Boten, an meine Wunschadresse geliefert. Das diese Adresse nicht meine Heimatadresse war, war überhaupt kein Problem. Für die Übergangszeit von ca 17 Stunden wurde mir Hilfe bei der Aufrechterhaltung der Insulintherapie angeboten. Diese habe ich nicht benötigt, da ich mein Notfall - Set dabei hatte. Ich habe insgesamt nur gute Erfahrungen mit der Firma und der Hotline gemacht.

Completely unhelpful. I moved abroad and wanted to get my heart monitor disconnected from servers in the UK so it could be picked up by my cardiologist team in the country I had moved to. I explained clearly that as I was not working I would be unable to call the UK to ask to be disconnected and could this be done via email request. Not once but twice they simply ignored the fact I could not called the UK and just gave me an international number to call. Unbelievably unhelpful to the point of being useless.

Haben am Telefon gesagt das die Sensoren nicht di versprochene Zeit halten . Haben gesagt das ich den letzten Sensor angebracht habe. Da die Sensoren oft frǔher nicht mehr funktionieren gebeten das sie sofort bitte welche los schicken. Sitzen jetzt zwei Tage ohne Sensoren dauert sicher noch 2 Tage bis er da ist. Sehr schlechter Service.

I had to get a replacement handset for my pain pump because the charging port went bad. I have had nothing but problems since I received it. Charging problems and numerous error messages every time I use it. It takes me 5 minutes to deliver a bolus. I called to get a replacement and the woman I could barely understand was rude and wanted to troubleshoot. I have a pain pump implant and a nerve stimulator implant, don't you think my life is miserable enough without having to spend an hour or more on the phone with someone I can barely understand troubleshooting? All I wanted was a new handset. Do better!

Always malfunction. Irregular shape makes it impossible to put tape over without leaving bumps in which sweat builds up and become irritated/infected. Been using it for 2 years and still havnt had one last the full 7 days. Unfortunately they have a monopoly on the market so no other option but to use them.

I do NOT recommend this company in any way. I am guessing your call goes through an agency because you never speak to the same person, twice, they can’t transfer your call to another department and only have limited access to the system and your account. They are incompetent, dismissive, evasive and (my opinion) tell fibs and disconnect calls to get rid of you. Possibly to make a daily quota?

It has taken more than 6 months to get a satisfactory response from them about replacing a faulty pump, (I ended up doing a web search for other Medtronic contact numbers to ring), even after the intervention of my diabetic clinic.

Otherwise, abandon hope all ye who have the misfortune to become a Medtronic insulin pump patient…

Medtronic Canada is a joke. The sales manager outright lied to me to get the sale and then did not deliver as promised. Now that I have had it just less than a year, it is not returnable and unreliable having a critical pump error while vacationing in Mexico . It's now damn near impossible to go to another pump supplier without a major financial burden .. Stay away from this company!!!!!!

Ik ben overgestapt naar een insuline pomp en gebruik hiervoor de sensors van medtronic. Ik ben in schok over hoe slecht de sensors zijn. Constant signaal problemen en sensors zouden zogezegd 7 dagen mee kunnen… niks van waar om de 4 dagen stopt de sensor er mee. De pomp trekt ook op niks ik ben echt geïrriteerd dat het ziekenhuis mij zulke producten mee geeft. Ik mis mijn oude freestyle Libre sensor..

Ich habe die Pumpe mit dem Guardien 4 Sensor seit mehr als 2 Jahren.
Eigentlich wollte ich auch keine Bewertung abgeben aber wenn ich mir so den Großteil der schlechten Bewertungen an schaue komme ich ins grübel ... an was das liegt, ich habe andere Erfahrungen gemacht.
Das System funktioniert bei mir Gut bis sehr Gut.
Der Sensor ist nicht der komfortabelste und man sollte ihn einmal mit einer blutigen Messung abgleichen. Da muss man schonmal einen Stern abziehen.
Da Medtronic mit abbott eine "Partnerschaft" eingegangen ist, hoffe ich das sich das Sensorhandling bald verbessert.
Aber die Komib aus Sensor und Pumpe funktioniert bislang bei mir super (und ich bin kein Schreibtischtäter).

Since when can companies release incomplete, faulty and utterly useless products? Out of about 40 sensors, I've had 2 or 3 perform as advertised. 2 or 3 lasted the advertised 7 days without fault.
I can't believe how much of a waste of money, time and mental patience of a lifelong diabetic this product is.
Say it last 2 days and sometimes works and sell for $0.10 a piece. And then you might have happy customers. MIGHT***
I recommend trying absolutely every other option possible. This is criminal to sell this crap at this price and say it works. Utterly disgusting medtronic....
You have made me return to needles and finger picks. Just because I can't stand the taste of the word medtronic on my tongue. Fk you.

The absolute worst customer service and the most uncaring company I have ever dealt with. I would strongly recommend other services to anybody considering this company for their insulin pumps. They will charge you for supplies that you never received or for bad proof that you ordered in the first place. This has been going on for at least a year and I have already let my doctor know that she should not be recommending this company to any of her other patients.

Der beste Kundenservice einer Firma, den ich je erlebt habe, aber dafür auch die schlechtesten Sensoren (Guardian 4) die ich je benutzen musste. Von unglaublich hoher Quote von Fehlerhaften Sensoren, unfassbar umständlicher Anbringung, nicht haltenden Klebern/Pflastern, bis hin zum schlechtesten Entwurf mit Transmitter, wirklich alles daran ist so unglaublich schlecht, das ist nicht in Worte zu fassen. Wie kann ein Mensch so etwas entwerfen, dann nicht sofort gefeuert werden und wie können die Chefs der Firma das Produkt dann sogar auch noch absegnen?? Es geht hierbei ja nur um überlebenswichtige medizinische Hilfen. Es ist wirklich ein Trauerspiel und unbegreiflich.

I have had the 780g for about 2 years now and it seems when the pump has issues it's always at 2am. I recently had a sensor not connected at 1am in the morning. I had to replace the sensor 4 times before it would connect. Now I will be short on my supplies for the 3 months I get from Medtronics. I call the next day and I have two phones and I left one on hold and here it is 12 hours later and the music is still playing. I have moved up from 22 in line up to 17 after 12 hours. This is a warning do not get this pump I will be checking with my insurance on when I can change to a different pump company. This company is all about making money and could careless if it works or not. I know the stocks have dropped dramatically now the product and customer service show it.

Customer service is horrid. The pump should just work. It does not. Very disappointing the the technical side cannot be as good as the diabetes management side.

I have used Medtronic insulin pumps for over 20 years, their technology used to be state of the art but now with the 780G series pump I am so disappointed at it performance I am totally done with Medtronic. Yesterday I had to change a sensor, the 3rd sensor with a new transmitter the sensor would not connect to the pump, the only way to get the sensor to connect to the pump was to take off a brand new sensor and un pair then re pair my transmitter I had this happen once before with the new transmitter that I remembered what the troubleshooting person said to do and it worked I called them to let them know but I was 18th in line so I waited a few minutes and left a call back number, my home, which I never received. I called back today was 9th in line did the same thing it took over an hour and a half for a call back, I was so frustrated I told the representative I didn’t want to talk about it and I expressed my extreme disappointment with Medtronic’s equipment my reason for sharing this is to warn you they used to be a great company but that is in the past, when you call for product support but have to listen to an ad about the device you already own, this should tell you all you need about this company’s priorities it is definitely profits over patients. I will be asking my Endocrinologist what he would recommend as a replacement the next time I see him, he has expressed disappointment with Medtronic in the past. Do they realize they are playing with peoples health and lives here? I think they are now just a profit center. I hope all the people who use Medtronic equipment have better experiences than I have, but I doubt it. Be careful with your diabetic choices I certainly will be looking for better therapies