Medtronic Avis 475

I am always having issues with CGM not pairing with pump. So I call tech support for the 3rd week in a row and this time was on hold 2hrs 16min before hanging up. Last Sunday was over an hour and the Monday before was over an hour and I had to hang up. TERRIBLE TECH SUPPORT WAIT TIMES... DO BETTER MEDTRONIC.

Ich bin seit 1995 Pumpenträger ! Einen solchen Schwachsinn habe ich bisher noch nicht erlebt !
Die App und der Blödsinn mit WeCare und Carelink und und und ist absolut nervig !!!
Den ganzen Schrott kann man nur als rudimentär in absoluter Vollendung bezeichnen !!
Echt armselig die ganze Medtronic Angelegenheit .
Und von der armseligen Geschichte was den neuen Sensor anbetrifft ( Simplera ) könnte man meinen es säßen Anfänger in einer Hinterhofgarage die versuchen so etwas zu entwickeln !!!
Andere Hersteller Abbott mit Freestyle Libre haben so etwas schon lange auf dem Markt ! So groß wie gerade mal 10 Cent !! Bei Medtronic hat man einen Sensor so groß wie ein Panzer und der muss auch noch mit einem großen Aufwand an Klebe Material befestigt werden !!
Alles in allem sehr Laienhaft !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service is absolutely abiciml.

Vandaag een mail gekregen van de CEO dat ze op de beurs zitten en dat ze alles doen voor de customers en te luisteren. Ze zouden beter beginnen dat de app ondersteund wordt door de recentste android en Apple versies. I.p.v. Loze beloftes te doen via mails.

March 6th 7 pm MST. called tech support waited 15 min took option 1 for call back, waited an hour no response from tech support. called again waited 20 min on hold no answer again used option 1 for a call back. March 7th 8 am no call back from tech support. called Medtronic rep left msg outlining my concerns. March 8th sent Email to Medtronic tech support. was contacted by local Medtronic rep and was told my issue would be escalated. March 9th 8am still no contact from Minimed tech support. Great Job Minimed way to start off your departure from Medtronic.

I would have asked for a different brand of pacemaker if I knew that the Medtronic's App does not let me see my heart rate or heart rate history. My Abbott free style 3 allows me to see my data and adjust my eating to correct my Type II Diabetes.

Medtronic's' policy of not allowing the patient to see his/her health data is ridiculous. Seems we need a lawyer and a class action suit to correct this.

Are there any lawyers out there interested? Seems an easy lawsuit.

Please contact me.

Steve Donatiello

Ice had the 780g several weeks now and the smart guard that the medical professionals and metronic insist on me using is useless when it comes to treatment of high sugars, it's hypo prevention also does not work as I now have several hypos a day due to it giving correction does when not required. The biggest issue is the sensor and yes I know a new one is coming out in the UK in the summer but going from a Libra to guardian 4 is a nightmare it's so outdated and a pain to install

I've been unfortunately roped into using Medtronic once they took over Animas. I'm about to travel and needed supplies sent out earlier because I would run out on my trip, they told me to get my insurance to call to approve it which was fine.

I call my insurance, they say no worries, put me on hold, call Medtronic and provide the information to get my stuff sent out early. The insurance company told me my stuff would ship Feb 21. Feb 21 rolls around, no shipment. I give it a few days then call Medtronic and the person I talked to 1. had a TERRIBLE mic and 2. was VERY rude. She told me that "they had no such notation" and gave me no options other than to call my insurance back, which I did.

My insurance company said that they could see the prior call and listened to it to confirm that yes the prior insurance rep DID call Medtronic and spoke to a rep named Laura L. This person should be removed from that role since they clearly aren't capable of doing their job.

The new insurance rep confirmed that I was not just making stuff up and they told Laura L that shipping out on Feb 21st was fine. Turns out, Laura L decided she didn't need to take notes or add this anywhere. My insurance rep called back Medtronic and was placed on hold FOR AN HOUR. She could not get through and said that she would attempt to resolve it but was unable to due to not being able to reach them.

I called Medtronic back again with all of the above information and spoke to a rep named Geo who attempted to put in a request to ship out my stuff today and start an investigation into Laura L. My guess is his request was denied because STILL NO SHIPMENT. I am going to be missing lifesaving medical equipment while I am out of the country for THREE WEEKS. It is going to be sitting on my porch the WHOLE time I'm gone.

Thanks Medtronic, for literally screwing this up and then refusing to make this right. I did everything right. My insurance did everything right. YOU are the problem.

Mid . 2025 Medtronic began advertising a New product for users of their Diabetic Pumps. when available to order (Oct. 2025) I tried to order the new device, I was told to wait until December.. They now consider this a "Pre-order" and not an actual order. When I then attempted to order in December as told to wait, it was explain I wasn't eligible to get the items because my pump would require a software update and they will not provide the update to pumps our of warranty. My pump was only out of warranty because they told me to wait and won't consider my original attempt to order and actual order. They are play semantics. Because my pump is out of warranty they only way to get the new products would be to spend thousand of dollars on a new pump. They will not consider a special circumstance and say there is "Nothing they can Do" I last spoke with a Kim T. who's title is "Process Specialist" , a supervisor at Medtronic on 2/26/2026 at approx. 10:45 am. The new product I am trying to get is called. the Instinct Sensor. It is advertised to work with the MiniMed 780G system which what I have. They simply will not update the software to make it work. In none of the advertising or information made publicly available does it indicate a software upgrade is needed, but i understand this is often common place. No where do they state this is only available to owners of 780G systems that are under warranty. (A little False advertising at a min False information & lack of Full disclosure). I find it a very disappointing they are not required to support a product just over 24 month old. As a Life saving medical device I would think there would be requirements that would govern this and require updates be provide as long as the product is a current product being sold by the company. I also find it sketchy that they can see when pumps expire and can push things off like this and thus require a new purchase. I don't think this is done intestinally but I am not sure.

I have been using Medtronic Minimed for insulin pump therapy since the early 2000s. Over that time, there service has gone from impressively incredible to awful, especially over the last 6 or so years.
I'm in the process of attempting to get an insulin pump - which was approved quickly by my health insurance - and cannot get in touch with anyone who can answer basic questions. It's been a month since I started the process and I've let them know my pump has errors and they have not been responsive or helpful.
This will be the end of my relationship with this company. The next time I need a pump, I'm going to go with an option which has good customer service and is responsive. If you're considering Medtronic for your insulin pump needs and have other options, I highly recommend reconsidering. It's such a shame that they are downsizing and downgrading customer service to save money. What a loss.

I have been trying to get product support for my Minimed 760G for the past 4 days. I in the waiting queue for 105 minutes and then used the option for a call back….Never received the call on any of my four calls. I have been a customer for over 20 years and am considering a different company. Can’t reach anyone in customer service. I wouldn’t recommend Medtronic to anyone they can’t help or support their products or customer anymore. The system says high call volume so their systems like are failing and they don’t know how to help or answer calls. VERY DISAPPOINTED

Seit 07.03.2025 bis heute (23.02.2026) noch keine Lösung seitens Medtronic!!!
Nette und freundliche Mitarbeiter! Aber leider arbeiten sie fürs falsche Unternehmen!?
Die Mitarbeiter bei Medtronic übernehmen die Jobs der Leute aus der Entwicklungsabteilung, denn diese scheinen bei Medtronic offensichtlich nur zu schlafen, denn eine solche bekannte und vermeintlich gute Firma, schafft es nicht, Diabetikern eine vernünftige App in Zusammenarbeit mit der Pumpe 780G zu liefern. Das Internet ist voll mit frustrierten Diabetikern!!! Aber das scheint Medtronic keinesfalls zu stören.
Für mich ein klares Armutszeugnis. So zum Beispiel ist es nicht möglich die Android Version 15 mit der Pumpe 780G kompatibel zu machen. Das heißt, die Pumpe ist zwar ins Bluetooth aufgenommen, bleibt jedoch inaktiv. Es ist nicht möglich eine Verbindung herzustellen, obwohl Medtronic dies so öffentlich kommuniziert
Man ist gezwungen, obwohl man ein nagelneues Handy mit der Android Version 15 besitzt, sich ein zweites Handy mit der Android Version 14 zuzulegen, um die App zum Laufen zu bekommen. Medtronic geht also zurück in die Steinzeit!? Und das nur, weil die Entwicklungsabteilung nicht weiterweiß??? Medtronic sollte sich mit Stellenausschreibungen auseinandersetzen. Anders geht’s da offensichtlich nicht weiter!
Medtronic! Was soll das???

Medtronic has made my experience with diabetes care extremely difficult. Support was always difficult; there were several times where I could not refill prescriptions/orders due to issues on their end. Even after switching from Medtronic to Dexcom, they have continued to create issues for me. They sent me an order of sensors that I did not place, which has disrupted my ability to refill my Dexcom sensors. They make me livid, and I would not recommend that anyone use their products.

Hello,
Maybe better to write this review in English to reach a bigger audience.
By now all diabetics using guardian 4 sensor do know they are not reliable. The fact that Medtronic will give you a new sensor free of charge is not enough.
Yesterday when my sensor in use should have given me close to twenty hours of service it stopped. After a 12 hour flight i was ready to board for a short flight when the sensor dis stop. During a bit of a stressful time travelling alone with lots of luggage you want your sugar level to be ok and well taken care of by the sensor/pump team. Recharging transmitter, placing a new sensor is not very nice in a crowded plane that is why i planned the expiring time of the sensor when being comfortably at home. Maybe medtronic should accept a tiny lower profit margin and start delivering reliable sensors. greetings, Ed Goewie

Meine Tochter ist auf Anraten der Diabetest-Praxis umgestiegen. Leider! Die Sensoren wurden zu spät geliefert, die übermittelten Werte weichen stark von den mit Blut gemessenen Werten ab, sie reagiert auf das Pflaster, was auf Grund der Größe des Sensor deutliche Spuren hinterlässt. Ich werde den Kampf mit der Krankenkasse aufnehmen und wieder zum vorherigen Anbieter wechseln.

Guardian 4 is the worst. Ever since pump update in Aug 25, would have to say sensor stops working in 4 days-6days without a doubt.
Have to keep asking for replacements from Medtronic due to the poor quality connection they have. Doesn’t matter location or if you get a new transmitter. Very unhappy with product and until libre can work on pump, I’m stuck with this poor quality sensors

If you make a phone call to Medtronic plan on at least four hours of your life wasted on hold. If you get a person you might be transferred 3-5 times. This company needs to hire more people and cross train so they can answer simple questions. This is medical and people need answers and orders. The equipment has gone down hill and unreliable- something very dangerous for diabetics. The only thing they are good at anymore is taking your money. Fire your management and take that money to hire some real help.

Normal würde ich keinen Stern vergeben. Kann mich nur anschließen… Die Sensoren sind unterirdisch schlecht. Ständig drastisch abweichend Werte, Laufzeiten werden grundsätzlich nicht eingehalten, man kann zwar reklamieren aber auf Dauer müßig… NIE MEHR MEDTRONIC ich wechsle sobald es möglich ist! Typ 1 über 20 Jahre und mehr als 10 Jahre Pumpenerfahrung.

Ich bin inzwischen ganz schön sauer. Ersatz Sensoren über ups ein Katastrophe keine nachricht dann gehen sie wieder zurück an Medtronic man ruft an und wird von einem zum anderen weitergeleitet und am Ende vom Lied,keine kann dir helfen. Es funktioniert nur dann wenn sie es personal von meiner Ärztin sich ein mischt das kann es echt nicht sein. Die meisten Sensoren halten höchstens 4 bis 5 Tage nichts mehr.

Better customer Service would help was on hold for over 45 minutes before I finally hung up. This is uncalled for. You people need to step up and do a lot better job