Metraliving Avis 

Sabrena was super helpful from the very start and made the whole process so much smoother for us. What stood out the most was her honest and transparent approach – we really appreciated how straightforward and genuine she was. My partner absolutely loved her too, which says a lot! It honestly felt like she had our best interests at heart the entire time.

Would highly recommend Sabrena to anyone looking for a friendly, professional, and trustworthy lettings negotiator.

Hulya was absolutely wonderful when showing us the flat. She was very kind, professional, and made the whole viewing experience smooth and enjoyable. She answered all our questions with patience and made us feel really comfortable throughout. A very nice girl — thank you Hulya for your help!

Great experience! We had the pleasure of dealing with Clare Green and she was super helpful and very professional, everything was quick and easy

Ok communication in between parties for renting process, the great thing is if you have any issue with the house they will schedule a repair straight away with 0 waste of time. V

Hulya was very helpful during the viewing and answering any additional questions afterwards. Also smooth process to finalise tenancy

I would give them zero if that was possible. Absolute scumbags, beware moving in mid month as you will end up being overcharged compared to the the annual amount due because of their pro-rata calculation method.

On top of that on moving in we had hordes of cleanliness and repair issues to resolve and previous tenants' furnitures weren't removed. Our property manager Siobhan is useless at best and intentionally unhelpful at worst.

Avoid where possible.

I recently secured a new apartment with Metra Living and the process was absolutely seamless. Gemma Bain was extremely helpful and made the move easy. Thank you!

Although struggling to communicate with my dedicated property manager, Leah was able to step up to investigate my questions at such short notice & provided the updates I really needed.
Thank you so much Leah!

We recently rented an apartment through Metra Living, and our experience with the lettings negotiator, Sefik, was excellent. He was very professional, answered all our questions clearly, and made the whole process smooth and stress-free. The viewing itself had such a positive energy thanks to him, and he genuinely helped us feel confident in our choice. Highly recommend!

I was 10 late but Mr Sefik Ascieli, was very nice to welcome me and show me the house and the whole building.

Viewing was fast giving, all questions was answered. Loved the communication! Mubin did an amazing job with the viewing and explanation!

Very respectable and kind welcome individual. Thank you Hulya.K for your introduction to Metra property.

Hulya was very friendly and helpful. She explained everything clearly and showed us the property in detail. Highly recommended!

My lettings negotiator, Mubin was really helpful when I came across a problem

Mubin was extremely helpful throughout the entire viewing process and went above and beyond to make sure everything was smooth and stress-free. From answering our questions quickly to guiding us through the details of each property, he really made the experience easy and enjoyable. The agency also offers a wide range of listings across London, with prices that are fair and competitive compared to many others we had seen. It’s clear they put effort into curating good quality properties, which made our search much more efficient.

The only feedback I can share is that they currently have just one office in London. While this doesn’t affect the quality of service, it can sometimes make things a bit challenging—for the agents who need to commute long distances for viewings, and for customers who might find scheduling appointments hard. Expanding their presence with more offices in different areas of London could make the whole process even more convenient for everyone.

We stored our bicycles in the “secure cycle storage” as instructed in their own Home Guide. Despite following every guideline — locking to the rack, securing the door — our bicycles were stolen. There is no CCTV, no proper access control.

Weeks have passed with no meaningful response, no transparency, and no compensation plan from the management. Residents are directed to use a facility they call “secure,” but when it fails, they wash their hands of responsibility.

This is not just disappointing — it’s misleading and negligent. If you value your property and expect clear communication and accountability, think twice before trusting this management.

I recently worked with Hulya as my lettings negotiator and I'm so happy with her her and the service provided. She was incredibly helpful and the whole experience with Metra living has been great and super smooth, really looking forward to moving in!

The entire process was very professional and well explained. Mubin was very helpful in showing around the property and explaining the little details of the property.

Sefik, who was our letting negotiator, was very helpful and responsive to any questions we had. He answered our questions we had with patience and relevant details. Overall he had a good attitude.

Sana is our Tenancy Progression Coordinator and she was quite helpful too. Although there was some delays on part of Management in approving the documents. She escalated our case on priority at our request.
So far our onboarding experience with Metra Living is good.

I had the pleasure of working with Clare during my onboarding process as a tenant, and I can honestly say she’s been exceptional. From the start, Clare was professional, approachable, and always on the ball. She made sure that everything progressed smoothly during the referencing process and was proactive in addressing any questions or concerns I had.
In just a short time, Clare earned my complete trust. I always felt confident that any matter I brought up was in good hands with her, and she truly goes above and beyond to ensure things are handled properly. It’s clear she cares deeply about the people she works with, and her dedication really stands out.
I can’t say enough how much I appreciated her support throughout this entire process. Metra Living is lucky to have someone like Clare—she really stands with her customers, and it made all the difference to me. Highly recommend her if you’re ever working with Clare!