Metraliving Avis 

The experience with Metra living / L & Q Group was truly remarkable. We were fortunate to have some exceptionally dedicated and hands-on customer-facing staff who went above and beyond to assist us in securing our tenancy. Their accessibility throughout the entire process was commendable, and they promptly reached out whenever any obstacles arose. Clare Green, in particular, demonstrated exceptional dedication and support, ensuring that we received the assistance we needed at every stage. We are deeply grateful for all the help she provided in securing our tenancy.

We recently moved to Georgette Apartments building (I believe reviews heavily depend on the location) and the overall impression is definitely positive at this point. They could do better in terms of bureaucracy (the most convoluted process we've seen), luckily, the staff is most helpful (our sincere gratitude to Gemma White and Clare Green in that aspect).
However, writing to customerservice at metraliving.co.uk seems to be pointless as we didn't get any reply in over 2 weeks and for that they lose 1 star.

I’ve had a great experience with L&Q Metra Living. The team especially Gemma White who has been professional, friendly, and quick to respond whenever I’ve needed help. I appreciate the clear communication and the effort they put into making tenants feel welcome.

Thank you to Gemma White for helping us find a property so quick. Thank you for making the process so easy and smooth and thank you for all your help 😊.
Hamza

I lived in a property (28 Ensign Street) managed by Metra Living for a few years. The apartment itself was great. But the building management, specifically the property manager (initials GM) was terrible. When the apartment was facing issues like pipe leaks, lift failure, security breaches, and many other issues, the manager failed to escalate our problems many times. Also, the property manager is only responsive and courteous when they want money from their tenants, like renewing rental agreements or contract updates. However, otherwise they are utterly useless and lazy. I would not recommend living in a Metra Living property if you want a good landlord.

We’ve just signed our contract for a new property and wanted to thank both Hulya for the initial stage and Clare Green for the progression stage. Both were so professional, kind and understanding. Clare went above and beyond to try and get us sorted for the date we wanted and helped us so much. We really appreciate it! We’ve had a great experience so far and we’re positive things will only continue this way.

I & S

Extremely disappointing experience.
After our previous rental agreement expired, we didn’t hear anything for three months. Then, out of the blue, we were presented with a 20% rent increase—along with a much shorter notice period than what would normally be considered fair or standard.

We've been trying to get in touch with our property manager for three weeks now and have only received a handful of vague, unhelpful responses. Nothing has been resolved.

I had hoped that the transition from L&Q to Metra would bring some improvement, but honestly, the service is just as poor—if not worse. At least with L&Q the rent was lower, even if the service was consistently bad. Maintenance requests are still painfully slow, and communication remains unreliable.

I had a wonderful two years living in my flat managed by Siobhan at Metra Living. Throughout my tenancy, Siobhan was always quick to respond and consistently professional. Any issues or questions were dealt with promptly and efficiently, making the whole renting experience smooth and stress-free. I truly appreciated her responsible and proactive approach as a property manager. Thank you, Siobhan, for making my time at the flat so pleasant

The contractor is very pleasant, attentive to detail and always ready to improve on any adjustments. Am happy with the just concluded flooring.

Siobhan Brennan - has been great with sorting out any issues I've had - thanks

Siobhan was really supportive and helpful when we first moved in she was. It the manager of that block but once she did she really helped as much as she could !! Speedy responses and great customer service and care was felt at all times !! Thanks for all you did for us Siobhan!! Highly recommend her as a property manager !!

The letting agent in the person of Gemma White was very professional and helpful with her conduct.

I've been renting through Metra for some time now. Communication has always been clear and efficient. My property manager, Siobhan, is consistently responsive and helpful – any issues are dealt with quickly and professionally.

Our property manager, Siobhan, has always been quick to reply, putting us in contact with relevant people when we've had a problem in the flat and extremely helpful!

Overall I have a positive experience with the services provided. All questions or issues are answered & dealt with fast & efficiently. Only one negative I was supposed to be on a one year waiting list for a parking space to find out a year later that I won't be possible to allowed me one! But what I like the most is the rapid response that makes you almost feel like you're the only tenant like a one on one service & it feels great!

Keep up the good work

My experience is amazing all good but rent increase was more 9% last year

I have been in the property for 2.5 years and had zero issues.
Siobhan Brennan the property manager has always been helpful and friendly with any queries.

I had my initial concerns by renting through an agency but Siobhan has been amazing in attending to all my needs and sorting out any issues for me. Great service!

I have been living at a Metra Living property since last year and have found Siobhan to be a very helpful property manager. It's been really nice to have a dedicated property manager to the building as it means you are able to build a good rapport with them. Siobhan has shown to be empathetic and although things can be very busy, she is very responsive. I'm grateful for all her hard work!

Siobhan has been very helpful from the get go. Very prompt in responding and dealing with everything!