Metro Pat 247 ltd Avis 

Avoid Avoid! they will never pay you money back even if the fault is theirs! I'm still chasing refund of 418.80.

booked an appointment for a simple firedoor inspection check 2 days in advance, paid immediately and was at the property in the allocated time slot.

inspector did not show up. 0800 phone number does not connect. whatsapp link is a number in Nicaragua, who have not opened the numerous messages I sent. order status shows awaiting payment + awaiting processing despite of the immediate payment.

avoid

Had a good service from this company at a competitive price

Salami was very professional and helpful

He was able to help us with any issues we had with knowledge, skill and patience

Thank you so much!

I have been a customer of Metro Pat for four years; however, I regret to say that I will not be using their services again. My recent experience with an engineer/assessor named Tony was highly unsatisfactory. From the moment he arrived, his manner was discourteous, abrupt, and wholly unprofessional.
The assessment he conducted was not only costly but also contained numerous inaccuracies. When I attempted to submit a formal complaint regarding both his conduct and the quality of the assessment, it appeared that there was minimal interest in addressing my concerns or providing meaningful support.
This experience has significantly diminished my confidence in the organisation, and I can no longer recommend or continue to use their services.

Great service. The office staff our friendly and nothing is too much for them. Thanks guys

I booked a same-day service, then was told the certificate would be 48 hours. Customer service was deplorable and not helpful; they lost a potential repeat customer here because the person doing the test itself was nice and would book him again. Avoid at all costs, plenty of other PAT testing companies in London.

We were customers of Metro pat who provided a basic service nothing great when they visited. We made a large over payment of money to them in error.

Instead of returning this large sum that does not belong to them, they have refused to pay the amount back. When talking to Dione and other office members who work from home, as they have no office or registered official office they tell lies and avoid calls and trying to resolve any issues.

In the words of Debt collecting agents

They are a very dishonest company who have stolen a lot of money and would avoid like the plague.

Metro-Pat is one reliable and trustworthy company with a dedicated/ friendly engineers.

Highly recommended with a great service ⭐️⭐️⭐️⭐️⭐️

Metro-Pat is your trusted partner for fire and electrical safety across London. With a dedicated team and a comprehensive range of services, including PAT testing and fire risk assessments, they deliver exceptional quality at competitive prices. Ideal for landlords and business owners, Metro-Pat ensures safety without breaking the bank!

I've been working with Metropat,the company is very transparent,efficient and reliable.The company services are top notch

Great service as always, thank you

I had booked a PAT Test for me and 2 other DJ's for a Home Visit on 11th of April, the Engineer was in and out within 40 mins, and Metro Pat are trying to charge me over £240 for this service. Shocking!! I have tried to contact them for a call back 3 times and nobody has got back to me to try and sort out this issue. I am a returning customer and this is how I'm treated. I was charged less then £100 last year for 2 names to be put on the PAT Test paperwork. This needs to be resolved before I report them to the Office of Fair Trading. Terrible customer service....

I booked Metro to complete an asbestos survey which cost 300 and must be paid prior to visit. The surveyor was in the property for no more than 15 minutes, proceeded to only take pictures of the hallway despite being shown area's of concern in the property.

I had no communications after the visit but was assured asbestos was present in the property, I chased them for the report as I did not receive one but only to find this was a template likely from the internet with pictures of the hallway and no more informed than before.
After reaching out a number of times, "Tony" responded with I have more of a mold issue, no exactly the most professional response or way of addressing a customer’s concerns.
Despite best efforts to rectify the issue, I am ignored by the company and 300 worse off.

Please DO NOT waste your money or time with this company, completely take your money and run.
Scam company.

Did my first FRA with Ned Collins and his team in 2024 which was a seamless experience so it only made sense to go back to them for the renewal. They’re 5 star service still so consistent, my renewal was booked in with a 24 hour turn around, my report was with me in literally a few hours after the appointment and recommendations clearly listed. Ned also made himself available to me to go through any queries I had. They’ve simply been fantastic. I cant recommend them enough

We had a fire risk assessment and other multiple services done by METROPAT, I really loved their service. Professional, prompt and knowledgeable engineers and the admin ladies over the phone were fantastic. Thank you so much. We hope to do business with you again soon.

We had a Fire Risk assessment done last week for our office and the report was sent over to us. It was horrendous! All the information on the report were wrong. I requested a phone call and the auditor called us. He seemed to be the only one that actually knew what he was doing, asked him a few questions and he was able to give me sensible recommendations. He was willing to make corrections to our report over the phone. but even he couldn't explain to me why their silly officer who came on site couldn't get the right information. It's been a bad experience with this company and we would certainly not be doing business with them anymore.

Avoid at all cost, this is one of worst service I experienced, I had chase up weeks for one signature from them, when I asked them to sign and send the dotument back, they said they don't have printer, also the girl in the office will tell you she will call back but she never dose.
Please never use them ever again

Kayleigh was so helpfull on the phone, and answered all my questions. What a star 🌟

Wonderful service , truly satisfied. They offer more then you ask and that is rare ,
So thank you so much