Metro Rod North were contacted through my emergency One Call Insurance company as i had a problem with my drains taking waste water away. Keenan from the above company arrived on time on 7/10/2026. H... Voir plus
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Bryn turned up 15 minutes after office called me He was a very personable young man courteous and polite and knew what to do to unblock the pipes He cleaned up after himself and left pipes unblocked... Voir plus
Had metro rod come out twice to sort my well not delivering water. Charged me £1250, and still was not fixed. Removed a non return valve on their 2nd visit, which caused further problems for the compa... Voir plus
Admittedly, they were the 3rd company I called for an emergency call out on a Sunday, but they were quick, efficient and cheaper than Dyno Rod. The chap that attended, was polite, prompt and sorted ou... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Coordonnées de contact
Ashwood Court, SK10 2XF, Macclesfield, Royaume-Uni
- 0800 66 88 00
- enquiries@metrorod.co.uk
- metrorod.co.uk
4,3
Excellent
798 avis
Aucun historique récent de demande d’avis
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A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Nasty company. Do Not use
I have just received a recording msg on the phone about me not having paid. (Which I most definitely have 6 months ago.)
Adrian's msg said if i didn't call him within a week " I WILL COME AROUND AND VISIT YOU" can you imagine how scary and how angry I am knowing I've sent over 4 emails with bank screen shot giving evidence of payment in may. I phone him just. He started polite and then "LET" me know he didn't say that as his phone msg recording said. I have proof!!! Adrian also said. " he is sat in his office with his secretary and debt collection guy and they heard what he said to me . Talk about LETTING me know again his debt guy is there for me.
Don't use this company and definitely don't pay cash as they will probably say you haven't paid. Luckily I have the proof of payment and phone call!
Mrs Winrow
2 octobre 2025
Avis spontané
Réponse de Metro Rod
Hi Heather,
We are so sorry to hear that you've had a bad experience with one of our franchises. This is not the standard of service we would expect and we would like to investigate this so it doesn't happen again. Please can you send an email to our Customer Care team, CustomerCare@metrorod.co.uk, with details of your experience, along with your postcode, and they will be able to look into this.
Kind regards,
Metro Rod
A very prompt and professional job
A very prompt and professional job. The gentleman was very polite and helpful we couldn’t have been more pleased with the work
1 octobre 2025
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Called out on time as promised
Called out on time as promised
Cleared the pipe and also the metal that was causing the problem what other companies missed, best price around I would highly recommend this company
Thank-you
1 septembre 2025
Avis spontané
Outstanding service
From the very first visit from Metrorod to the completion of the job all the staff were wonderful. The gentlemen who did the actual work on my drains were all polite,friendly, speedy, efficient, punctual. They explained what they were doing and left no mess at all.
The office staff were also wonderful.
2 septembre 2025
Avis spontané
Fantastic service
The guys from Metrorod went over and above as the survey proved more difficult than expected.
All of the Metrorod staff were professional and friendly and explained everything carefully.
30 septembre 2025
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Lynn
What a very helpful company done everything to maje it easier for the occupier so helpful and polite recommend this company 10/10 for service
1 octobre 2025
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Very happy with the service
Very happy with the service. Got the job done and was very professional.
18 septembre 2025
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Excellent and very prompt service…
Excellent and very prompt service following a request for a CCTV survey of drainage system and a report emailed within 7 days
24 septembre 2025
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Lovely young lad came to unblock the…
Lovely young lad came to unblock the drain , kept fully updated, resolved the problem quickly and efficiently, would highly recommend this company
30 septembre 2025
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Very efficient service
Very efficient service. Arrived within less than two hours of reporting issue. Highly recommend
29 septembre 2025
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Quick response time and excellent service
We're very pleased with the quick response time, professional and friendly service we've received. The problem was explained to us clearly and sorted out quickly, with everything cleared up spotlessly afterwards. Not cheap but definitely reliable and effective.
30 septembre 2025
Avis spontané
Amazing service
Amazing service, quick call out and sorted issue very quickly.
30 septembre 2025
Avis spontané
Once again my drain blocked
Once again my drain blocked. This company is first class in customer negotiation and performance in finding the culprit a piece of vynyl tile. Hugh explained to me with a fantastic attitude. Wow what a professional company xxxxx
30 septembre 2025
Avis spontané
Very proment on time to visit friendly…
Very proment on time to visit friendly and sorted very quick thank you.
26 septembre 2025
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The man that came to my property was…
The man that came to my property was polite clean and found a drain that’s outside that hasn’t been found before so hopefully my damp in my property will disappear.thank you Metro Rod good job done 👍
26 septembre 2025
Avis spontané
First experience empty of a cesspit
Booked an empty of a cesspit, waited over 2 weeks for availablity. First time using the company. We have a 10,000 Gallon tank so ordered a 4-5000 truck. Didn't show up, had to ring to find out what happened, driver couldn't find house, rang wrong number despite it being on order so gave up. Offered to send a tiny 1000 truck next day which I said is no use. Eventually sent a massive truck few days later but due to parked cars couldn't get in drive so had to ring for another truck the size originally ordered. Payment system is very slow and frustrating, driver rings, has to wait for someone to answer for me to pay over the phone. Need online handheld system that can process payments. Staff very friendly and helpful
22 septembre 2025
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Great service
They cleared my blockage that was further down the drain that another company failed to clear. They were very professional and punctual.
30 septembre 2025
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The man that came was very personal
The man that came was very personal and easy to talk to and made sure it was all good before he left
26 septembre 2025
Avis spontané
Had metro rod out twice now and each…
Had metro rod out twice now and each time the guy has been very efficient and got the job done quickly. . Friendly guy fab worker. . Very happy thank you
29 septembre 2025
Avis spontané
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