The metal garden bench we ordered arrived very quickly but the fittings were missing. They sent new fittings within a day but unfortunately these were not the correct ones. They sent more fittings b... Voir plus
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Lisez les avis des autres
The armrests that came with the chair could not be fitted as per the instructions. I had to drill out the frame in order to bolt the armrests on from below. This also required purchasing extra 6mm bol... Voir plus
L'entreprise a répondu
The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Voir plus
L'entreprise a répondu
I give 5 star now as i found my parcel to my neighboor- my advice is when you left the parcel to neighboor you have to be specific which nejgboor is it . So its easy for us to look for it. But your it... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin d'articles pour animaux
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de mobilier de jardin
- Magasins d'appareils de fitness
Écrit par l'entreprise
We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!
Coordonnées de contact
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, Royaume-Uni
- 08002404050
- mhstar.com
3,0
Moyen
732 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service.
Great service.
The website was easy to navigate and place my order.
Regular communication ensured I knew what was happening.
Swift delivery was greatly appreciated.
Would definitely use again.
15 septembre 2026
Avis spontané
Great service on time good product
17 septembre 2026
Avis spontané
Order delivered to random address
Order delivered to random address Aosom attitude was go find the address and get the product yourself
15 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Steven,
We are truly sorry to hear about your experience with the delivery of your order. We completely understand how frustrating and disappointing it must have been to find that your parcel was delivered to an incorrect address and then be advised to locate and collect it yourself.
This is certainly not the level of service we aim to provide. We sincerely apologies for the inconvenience and frustration caused. We would appreciate the opportunity to look into this matter further and ensure your concerns are properly addressed.
We are unable to locate your order details with your feedback. Could you please response us back here your order details or contact us on 0800-240-40-50 and our customer support team will try their best to assist you in this matter.
Kind Regards,
After Sales Team
The plant container arrived really well…
The plant container arrived really well packaged! All the parts looked of a good quality, the bolts came in a little fabric bag accompanied with a little screwdriver to put the parts together. Assembling it was very easy and although there was two of us to put it together I think I could have managed it on my own apart from lifting it into position in my terraced garden.
I'm so pleased with it that I'm going to order another one for the other side of my garden! It's a great price too!
16 septembre 2026
Avis spontané
Well laid out web site lots of…
Well laid out web site lots of information and easy purchase and check out process.
8 septembre 2026
Avis spontané
You have stolen money from me
I placed an order for an arbor for my wedding day via the Tesco website, when it came to the delivery Evri (for reasons unknown) ended up sending the order back to MH Star.
I emailed them to ask about obtaining a refund and was instructed to submit a refund request via the Tesco website, which I completed.
MH Star are insisting this has not been completed and are refusing to give me my refund for an item that never came.
7 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Kat,
We are sincerely apologies for the frustration caused by the delivery issue and the subsequent difficulty regarding your refund, particularly as the item was intended for your wedding day.
We understand that the parcel was returned to MH Star by Evri and that, following your contact with us, you were advised to submit a refund request through the Tesco website. We apologise for the confusion regarding the status of this request and for any inconvenience this situation has caused.
As the order was placed through Tesco Marketplace, the refund process is handled through the Tesco system, and we appreciate your patience while the request is being reviewed through the appropriate channel.
Should you need further assistance, you can contact on our customer support team helpline# 0800-240-40-50 and the relevant team will assist you further in this matter.
Kind Regards,
After Sales Team
The delivery was good the build quality…
The delivery was good the build quality is good love the colours but the poles are near to useless the spikes on the poles move at the slitis bit of wind and won't hold it steady will be changing the poles for wooden ones
1 septembre 2026
Avis spontané
Very quick delivery service
11 septembre 2026
Avis spontané
Terrible return and refund service
Terrible return and refund service. I tried to arrange a pick up and refund. I was made to call 4 days in a row morning and evening because their so called reliable courier didn’t show up to collect.
16 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Jon,
We sincerely apologise for the frustrating experience you had with the return collection and refund process. We completely understand how disappointing it must have been to make repeated calls over four consecutive days, only for the arranged collection not to take place.
We are sorry that the courier service did not meet the expected standard and that this resulted in unnecessary inconvenience and delays with your refund. Our customer support team would be happy to review your case and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind Regards,
After Sale Team
Not good I have send email to this…
Not good I have send email to this computer about 2 weeks ago and not respond from them at all, the chest of drawers a very not stable bad quality I will like to return it can someone is email me back my order number 140300232454 still not here from this company
3 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Justyna ,
Please accept my sincere apology that you have not received a response to your email and for the frustration this has caused. We are also sorry to hear that the chest of drawers has not met your expectations in terms of stability and quality.
We understand your wish to return the item, and we would like the opportunity to look into this properly and assist you with the appropriate return options. For this concern, we request you to please share your order details here OR you can give us a call back on 0800-240-40-50-50 and our Customer Support Team will assis you about it.
Please accept our sincere apologies for the delay in communication and the inconvenience caused.
Kind Regards,
After Sale Team
I have still not got my refund
I have still not got my refund, due to the idiots who cant locate my return, even when I sent 3 to4 emails with attachment of pictures of my return. I have had numerous of people sending me emails and not one of them can do their job which is very frustrating if I dont get my refund I will take action by going to court .
16 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Mark
We sincerely apologise for the frustration and inconvenience caused by the delay with your refund. We fully understand how upsetting it must be to have provided the requested return evidence several times, yet still feel that your return has not been properly located or processed.
We are sorry that you have had to contact us repeatedly and that the communication between our teams has not provided you with the resolution you expected. This is certainly not the level of service we aim to provide.
We would like to ensure your case is reviewed properly and that the return and refund status is clarified as soon as possible. Please accept our sincere apologies for the inconvenience and frustration caused. OR feel free to contact us on 0800-240-40-50, and our Customer Support Team will try their best to sort out this issue and if requires, escalate it with the relevant team, ask them to look into your Refund Status.
Kind Regards,
After Sale Team
Advertised as BLACK but it wasn't!!
I ordered a cat tree through "The Range" from this business.
It was advertised as BLACK in colour, it arrived today, it was GREY.
After corresponding with the business, they were professional and offered a refund in full, which was appreciated.
Thankyou!!
16 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Lisa,
Thank you for taking the time to share your experience. We sincerely apologise that the cat tree arrived in a different colour than advertised, and we understand the disappointment this may have caused.
We are pleased that our team was able to assist you professionally and offer a full refund to resolve the matter. Your kind words regarding our service are greatly appreciated and will be shared with the relevant team.
Thank you again for your understanding and for giving us the opportunity to put things right. We know have messed up initially, but for the competent customer support service we should get at least 3/4 Star(s). ;)
Kind Regards,
After Sale Team
Amazing all round
Amazing all round: product, price, packaging, delivery. Really pleased to have found this company!
12 septembre 2026
Avis spontané
I bought an LED ottoman bed
I bought an LED ottoman bed. It was delivered much quicker than I expected. When I had a query it was addressed promptly.
3 septembre 2026
Avis spontané
Snapped strut
One of the gazebo struts was snapped on removal from box. I repaired rather than going through the aggravation of the returns process
12 septembre 2026
Avis spontané
Réponse de MH Star UK
Dear Simon,
We’re very sorry to hear that one of the gazebo struts was already snapped when you removed it from the box. We sincerely apologise for the inconvenience and disappointment this caused.
We also understand that you chose to repair the strut yourself rather than go through the returns process. We appreciate your patience and apologise that the item did not arrive in the expected condition.
Could you please share your order details with us OR you can contact on our customer support team helpline# 0800-240-40-50 and the relevant team will try their best to assist you about this order.
Kind Regards,
Jahan
What can I say about this company just…
What can I say about this company just bought a table on ebay but needed by fri they sent me message back shipped on 48hour dhl with tracking number fantastic communication polite friendly and very professional to buy from Emily in customer service credit to company
15 septembre 2026
Avis spontané
Brilliant product and outstandingly…
Brilliant product and outstandingly good customer service. Rapid delivery.
2 septembre 2026
Avis spontané
DO NOT USE!!
DO NOT USE!!
They have been delaying my refund for around a month now as my parcel was stolen and I still haven’t had my money back!
26 août 2026
Avis spontané
Réponse de MH Star UK
Dear Evie,
I’m very sorry to hear about the delay with your refund and completely understand how frustrating this must have been, especially after your parcel was reported as stolen.
We sincerely apologise for the inconvenience and the time you have had to wait. Our customer support team would be happy to review the status of your refund and help move this forward as quickly as possible.
Kindly contact us on 0800-240-40-50 OR service@aosom.co.uk with your order details so we can investigate this further and provide you with an update.
Kind Regards,
Jahan
Great product at a great price
Great product at a great price, delivered quickly.
12 septembre 2026
Avis spontané
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