MH Star UK Avis 

732
•
TrustScore 3 sur 5

3,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The metal garden bench we ordered arrived very quickly but the fittings were missing. They sent new fittings within a day but unfortunately these were not the correct ones. They sent more fittings b... Voir plus

Noté 1 sur 5 étoiles

The armrests that came with the chair could not be fitted as per the instructions. I had to drill out the frame in order to bolt the armrests on from below. This also required purchasing extra 6mm bol... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I give 5 star now as i found my parcel to my neighboor- my advice is when you left the parcel to neighboor you have to be specific which nejgboor is it . So its easy for us to look for it. But your it... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin d'articles pour animaux
  4. Magasin de meubles de chambre à coucher
  5. Magasin de meubles de salon
  6. Magasin de mobilier de jardin
  7. Magasins d'appareils de fitness

Écrit par l'entreprise

We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

732 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 32 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,0

Tous les avis

(732)

328 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Customer Service Experience

I would like to express my sincere appreciation for the outstanding support I received regarding my 12V Kids' Electric Car purchase.

Shortly after receiving the item, I experienced an issue with the product. I contacted your customer service team for assistance, and I was very impressed with the level of support provided. The team was professional, responsive, and committed to resolving the problem. They guided me process and addressed promptly.

Thanks to your excellent customer service, the matter was resolved successfully, and my child is now enjoying the electric car. Your dedication to customer satisfaction made a significant difference, and I truly appreciate the effort and support provided throughout the process.

Thank you once again for your excellent support.

10 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

A replacement part for garden parasol

I recently enquired about a replacement part for my garden parasol.
I spoke to Awais who was incredibly helpful and was able to find the part I needed, which I received within
4 day’s.
Thank you very much.

6 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

5 Star Service and Product

From start to finish the service was outstanding
The quality of the chair, the price and the timeframe for delivery is exceptional as was the communication.
I will highly recommend the company and services.

1 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

This is a great little chair

This is a great little chair. Well priced and very comfortable. Arrived very quickly.would definitely recommend chair and company. Very pleased with product. One really satisfied customer

7 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

They kept me updated on my delivery

It informed me when my delivery would be , and I need to change the day it was arriving, they did that with any problem, I was very happy with the service , it didn't take long to order the item, I would recommend them

19 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Still waiting for sofa to arrive

Sofa ordered on 31/08/26 and delivery was supposed to take 2-3 days. After rearranging my schedule all week so I could be home to receive it, I’ve today been informed by MH Star UK that it will take another couple of working days at least, the sofa is ‘in transit’ and ‘thank you for my patience’ - but my family and I don’t have a sofa and no real idea when the new one will be arriving! As a result we will avoid using this company in the future and would not recommend to family and friends. Be wary of ordering items on Argos as this company is one of their recommended sellers.

Order cancellation and refund requested so we can place an order with another company for a quicker, confirmed day delivery.

31 août 2026
Avis spontané
Logo de MH Star UK

Réponse de MH Star UK

Dear Sarah,
We sincerely apologize for the delay with the delivery of your sofa and for the inconvenience and frustration this situation has caused you and your family. We completely understand how disappointing this must be, especially after you rearranged your schedule throughout the week to ensure someone would be available to receive the delivery.
We are truly sorry that the expected 2–3 working day delivery time frame was not met and that you have been left without a clear delivery date. We appreciate that simply being advised to wait further is not the experience you expected when placing your order.
We also understand your request to cancel the order and receive a refund, and we sincerely regret that this delay has led to you considering taking your business elsewhere. Please accept our heartfelt apologies for the inconvenience caused.
Could you please contact on our customer support team’s helpline# 0800-240-40-50 OR you can share Order ID Details and we will try our best to assist you further accordingly.
Thank you for your patience and for bringing your concerns to our attention. We genuinely value your feedback and will take it seriously as we continue working to improve our delivery service.
Kind regards,
After Sales Team

Noté 1 sur 5 étoiles

Extremely Disappointing

Over a week ago, I contacted you regarding my unresolved issue with order number 138800006443. You replied that you would resolve the matter promptly and apologized for the inconvenience caused.

However, it has now been almost another week, and I have still received no further response or update regarding my issue. This lack of communication is extremely disappointing and gives me the impression that my concern is simply being ignored.

As requested, I have completed and submitted the disclaimer form. Therefore, I am now requesting that you process my full refund without any further delay.

I have already been waiting long enough, and I do not want to continue wasting my time following up on an issue that should have been resolved by now. The numerous negative reviews on Trustpilot also raise serious concerns about the way customer issues are being handled.

Please resolve this matter and issue my full refund immediately. If I do not receive a satisfactory resolution promptly, I will have no choice but to share my experience through appropriate review platforms and consumer channels.

I expect a clear response confirming the status of my refund.

4 septembre 2026
Avis spontané
Logo de MH Star UK

Réponse de MH Star UK

Dear Duncan

We are sorry for the disappointing experience.

As per our message sent on 26th August, we confirmed that following a full review of your case, including the disclaimer form provided, we are unable to assist with your request. This remains our final decision on the matter.

We apologise if this isn't the outcome you were hoping for.

Kind regards
The After Sales Team

Noté 1 sur 5 étoiles

Damaged goods

Damaged goods, missing parts and no instructions included, requested return still not actioned

25 août 2026
Avis spontané
Logo de MH Star UK

Réponse de MH Star UK

Dear Theresa,
We are truly sorry to hear that your order arrived damaged, with parts missing and without the necessary instructions. We understand how frustrating and disappointing this must have been, particularly as you have already requested a return and are still waiting for this to be actioned.
We sincerely apologise for the inconvenience and for the delay in addressing your return request. Your concerns are important to us, and request you to either share your order details with us OR give a call on our Customer Support Helpline# 0800-240-40-50 and the relevant team will try their best to assist you further in this regard.
Please accept our apologies for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
After Sales Team

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