The metal garden bench we ordered arrived very quickly but the fittings were missing. They sent new fittings within a day but unfortunately these were not the correct ones. They sent more fittings b... Voir plus
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Lisez les avis des autres
The armrests that came with the chair could not be fitted as per the instructions. I had to drill out the frame in order to bolt the armrests on from below. This also required purchasing extra 6mm bol... Voir plus
L'entreprise a répondu
The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Voir plus
L'entreprise a répondu
I give 5 star now as i found my parcel to my neighboor- my advice is when you left the parcel to neighboor you have to be specific which nejgboor is it . So its easy for us to look for it. But your it... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin d'articles pour animaux
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
- Magasin de mobilier de jardin
- Magasins d'appareils de fitness
Écrit par l'entreprise
We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!
Coordonnées de contact
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, Royaume-Uni
- 08002404050
- mhstar.com
3,0
Moyen
732 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible Service. MUST AVOID
Hi,
The glass door (Order 138700162950) I bought from you arrived completely smashed. The glass is in tiny pieces.
I already told you about this, but you are ignoring me. You're not helping at all. I had to clean up the broken glass myself so my family wouldn't get hurt. It was super hard to put it in the bin, and I even cut my hand doing it!
Your customer service is terrible. I looked at your Trustpilot reviews and they are awful. I am so mad I didn't check them before I bought this.
Leaving me with dangerous broken glass is a massive safety risk. You need to fix this right now.
If you don't sort this out ASAP, I am going to make a claim for putting my family in danger.
Reply to me today and fix this.
24 août 2026
Avis spontané
Réponse de MH Star UK
Dear Harris,
We are extremely sorry to hear that the glass door arrived completely smashed and that you had to deal with the broken glass yourself. We are particularly concerned to learn that you cut your hand while disposing of the glass, and we sincerely apologise for the distress, inconvenience, and safety risk this has caused you and your family.
We fully understand the seriousness of your concerns and are sorry that you feel your previous contact has not received the appropriate attention. This is not the experience we want for our customers.
We have noted your concerns and the reported injury, and we will ensure the matter is treated as a priority so that the appropriate team can review the situation and work towards a suitable resolution as quickly as possible.
Please accept our sincere apologies for the way this situation has affected you and your family. We appreciate your patience while we work to address this matter.
Kind Regards,
After Sales Team
Free speedy delivery & good customer relations 👏
Purchased an outdoor Wishing Well Planter....
When the item arrived the bottom base was broken into 2 pieces.
I Emailed MHSTAR and they contacted me almost straight away with a solution.
I was very happy with there customer service and received a replacement within a couple of days. Happy customer 👏
25 août 2026
Avis spontané
Trash products with poor tolerances
Trash products with poor tolerances. Holes dont line up. Metal like putty. Landfill.
EDIT: Additionally, these guys won't accept my return request and want me to take photos of the issue after I packed up this thing ready to ship out. I have to take pictures anyway in preparation for my section 75, but they are determined to waste as much of my time as possible with endless emails. I bought this through Argos and now I am really regretting it because while Argos are happy to take the money they wont handle the return and force me to deal with this lot.
29 août 2026
Avis spontané
Réponse de MH Star UK
Dear Alan,
We are very sorry to hear that you were disappointed with the quality of the product and encountered issues with the holes not aligning correctly during assembly. We understand how frustrating this must have been and regret that the product did not meet the standard you expected.
We take your comments regarding the materials, manufacturing tolerances, and overall quality seriously. Your feedback will be shared with the relevant team for review and consideration.
We sincerely apologise for the inconvenience and disappointment caused.
Your concerns are important to us, and request you to either share your order details with us OR give a call on our Customer Support Helpline# 0800-240-40-50 and the relevant team will try their best to assist you further in this regard.
Kind regards,
After Sales Team
Great customer service.
Great customer service.
Any problems give them a chance for resolution they try their best for 100% resolution.
27 août 2026
Avis spontané
Shipping takes around 5 days which I…
Shipping takes around 5 days which I think is fine because is free.
The shed itself looks plastic but when it was assembled it looks solid and beautiful.
It took me 5 solid hours with my son which also fine by me.
I think with the price and free shipping it's a great buy with a small garden like mine.
5 star from Aosom and Outsunny !
19 août 2026
Avis spontané
good quality products and easy to put…
good quality products and easy to put together
21 août 2026
Avis spontané
Least helpful company I've ever encountered
Repeatedly said that they were willing to assess my case - they are unprepared to offer compensation for their breach of the law and refusing to admit fault.
While the third party I purchased from have offered me compensation on their behalf, this company is full of liars and scammers who do not take responsibility for their false advertising.
Reports have been filed regarding their breach of various advertising/product selling laws standards
27 août 2026
Avis spontané
Worst shopping experience I have ever had with Aosom
I wrote a review here on Trustpilot yesterday (Order No. 137700334543), and you replied that you would resolve my issue. However, the issue still hasn’t been resolved. It has now been over 2 weeks.
I also wrote a genuine review on your website sharing my experience, but that review was removed as well.
I’m sharing this to make other customers aware of my experience and to encourage them to be cautious. I hope you will finally address my issue and provide a proper resolution.
10 août 2026
Avis spontané
Réponse de MH Star UK
Dear Mark,
We sincerely apologise for the inconvenience and frustration caused by receiving your stroller in a damaged condition and for the delay in getting this matter resolved.
We completely understand how disappointing it must be to have contacted our customer service team several times without receiving a satisfactory resolution. Please
be assured that we take your concerns seriously and regret the time and effort you have had to spend following up with us.
We are currently reviewing the matter and will do our best to provide you with an appropriate resolution as soon as possible. Thank you for your patience and understanding while we work to address your concern.
Kind regards,
After Sales Team
Ordered a dog bed on 4th august
Ordered a dog bed on 4th august, got notification on 14th august that the bed was getting returned still waiting 27th August to be notified about what is happening would quite like my money back as it wasn’t cheap
3rd September still waiting !!!!!!
27 août 2026
Avis spontané
Réponse de MH Star UK
Dear Gill,
We sincerely apologise for the considerable delay and the frustration this situation has caused. We completely understand your disappointment, especially as you have been waiting since 14th August for an update regarding your returned order.
We appreciate that you would now like your money back. And once the refund logs over the system it can take 7-14 days to reflect back into original payment method.
We apologise again for the inconvenience and the lack of communication. We truly appreciate your patience and understanding while we work to resolve this for you.
Kind regards,
After Sales Team
Fast and efficient delivery
Fast and efficient delivery , product was good quality and sturdy .thank you
20 août 2026
Avis spontané
Realistic faux tree - super impressed
So impressed with my tree, very realistic and looks amazing in the corner of my living room. Packed amazingly and fast postage. I’d highly recommend
12 août 2026
Avis spontané
Good stout box
Good stout box, just what was needed. Flatpack slightly annoying but understandable
20 août 2026
Avis spontané
Ordered through them via eBay for my…
Ordered through them via eBay for my daughter’s birthday present. Sent via Evri, I also had another item coming the same day so both items were on the same time slot, driver could only find the one item, not the item from this company which was the birthday present. Have ring doorbell footage, his proof of delivery photo clearly only showing the other item not this one and the company refuse to talk any sense or sort this out! Evri are obviously useless. I’m going around in circles being sent a generic ridiculous message about how it’s still out for delivery when all the evidence I’ve sent shows the courier is claiming to have delivered this item! Can’t do a chargeback yet as the bank want me to wait 7 days.. this doesn’t solve the missing birthday present. I’ll be opening a case with eBay as soon as it lets me. If I could give 0 stars I would. Avoid!
26 août 2026
Avis spontané
Réponse de MH Star UK
Dear Heidi,
We are truly sorry for the frustration and disappointment caused, especially as this item was intended as a birthday present for your daughter. We completely understand how upsetting it must be to have been waiting for the parcel and then receive a delivery confirmation that does not appear to show the item in question.
We sincerely apologise for the inconvenience and for the repeated generic responses you received while trying to get this matter resolved. We appreciate that you have provided supporting evidence, including your Ring doorbell footage and the courier's proof of delivery, and we understand your concerns regarding the delivery.
Please be assured that we are taking your complaint seriously and will try our best to resolve this issue. For this purpose could you please share your order details with our customer support team on 0800-240-40-50 and they will try their best to assist you as top priority. OR you can share your order details with us here to contact you back as soon as possible.
Once again, we apologise for the inconvenience and the poor experience you have had. Thank you for your patience and for bringing this matter to our attention.
Kind regards,
After Sales Team
An Excellent Barbacue.
They delivered a Kettle Barbacue at an excellent price. When I opened the box I discovered one item was missing. Without it I couldn’t attach the wheels.
I rang them immediately, they apologised and offered me a discount or a replacement free of charge. I took the latter. They told me to keep the one that had a part missing.
The new one arrived a few days later and all the parts were there.
There offer was very generous my view.
21 août 2026
Avis spontané
Product as described and very good…
Product as described and very good value.
Speedy shipping and well packaged. Eould def recommend and use again. 😊
16 août 2026
Avis spontané
Shipped very quickly
Shipped very quickly , lovely ratten furniture really pleased excellent customer service
21 août 2026
Avis spontané
Professional company
I ordered a side unit from MH STAR via Argos. There was slight manufacturing issue with the unit, I reported this and within 24hours I received a reply from MH star who sorted this issue in great fashion. I would definitely recommend this company. On a side note the unit is of great quality and was easy enough to build.
24 août 2026
Avis spontané
Items A3and A5 require centre bars as…
Items A3and A5 require centre bars as cushions fall through gap poor design...Velcro straps to seat cushions not fitted correctly..need to be fitted to back of cushions to stop sliding ..nice seating unit but poor design.
24 août 2026
Avis spontané
Réponse de MH Star UK
Dear James,
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you like the seating unit, but we are sorry to learn about the design issues you experienced.
We understand your concerns regarding the missing centre bars on items A3 and A5, which can cause the cushions to fall through the gaps, as well as the positioning of the Velcro straps that may allow the seat cushions to slide.
Your feedback is valuable to us, and we will pass these comments to our product and quality teams for review. We appreciate you highlighting these issues, as this helps us identify areas where the design and overall customer experience can be improved.
We request you to either please contact us on 0800-240-40-50 and our Customer Support Team will try their best to assist OR you can share your Order Details with us to get back to you with a proper resolution.
We sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
After Sales Team
Non existing customer service when…
Non existing customer service when there's an issue.
2 février 2026
Avis spontané
Réponse de MH Star UK
Dear Leah,
Thank you for sharing your feedback with us. We are very sorry to hear that you felt our customer service was unavailable when you experienced an issue.
We understand how frustrating it can be when you need assistance and do not feel that your concerns are being properly addressed. This is certainly not the level of service we aim to provide.
Your feedback is important to us, and we will share your comments with the relevant team so that we can identify areas where our customer support can be improved.
You can contact on our Customer Support Team on 0800-240-40-50 and our relevant team will try their best to assist you.
We sincerely apologise for the disappointment caused and appreciate you bringing your experience to our attention.
Kind regards,
After Sales Team
Excellent customer services.
I would like to have given 5 stars for customer service but 1 star for the product, the pump in the water feature packed up after around a month and customer services dealt with it admirably and I was given a full refund, all I wanted was a replacement pump but strangely for some reason they were unable or unwilling to do this.
20 août 2026
Avis spontané
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