Milk & Honey Wigs Avis 

The best human hair wig on the market. I opened this wig and cried instantly. The lace blend is INCREDIBLE, you could never tell it’s a wig! The team at MHWIGS are so kind, caring, compassionate and understanding. They listen to your needs / wants and help you find your new forever hair so seamlessly. The most beautiful experience, the ladies reply so fast and help with any concerns asap. I have had multiple compliments in 4 days; and no one knowing it was a wig. I have now purchased my second wig i am that impressed x

I won’t buy wigs from anywhere else other than Milk & Honey! Their customer service is amazing, the quality of the wigs are amazing, the selection of wigs is amazing, the quality of the wigs are amazing… everything is AMAZING 🤩 they were also happy for me to return one wig as it didn’t end up being the right colour match for me. Don’t go anywhere to buy wigs M & H are the best! Take it from me I have 3 M & H wigs 🥰

I bought a black to white wig online at the beginning of November. They sent me a black to dark grey one which wasn’t appropriate for its use or as described.

They told me they were happy to replace it once the new batch arrived in January including honouring sale price if I sent it back. I sent it back paying out of pocket for return shipping.

From this point on I never proactively heard from them, never received photos of any new batch, never heard they had received my returned wig (listed as returned with Aus Post tracking months ago). I followed up again but it felt a bit ridiculous so I looked at their reviews and saw all one star etc.

So I contacted them to get a refund instead. From then on all long rude emails talking about being belittled and defamed instead of taking accountability for the poor experience.

They have expressed they won’t give a refund and will wait for ACCC / bank retrieval.

So I have no wig, and no funds. For others in the same situation once it’s clear they won’t be sending you product or refunding you just go straight to complain with ACCC and also lodge a dispute with your bank. The more frequently that happens the more businesses like this actually clean up their act or get closed.

EDIT: Thank you for clarifying how you refuse to refund me when you still do not even have an as described version of the product I bought in November. That’s illegal. Your response has been screenshotted to both update both cases and reveal how different your communication style is when you think other people are watching.

EDIT 2: My bank successfully retrieved the money based on the evidence given. Yasmin the owner had changed the product page description and returns policy. Use a website called Wayback Machine so you can capture the product description in play when you bought it.

Amazing 5 star silky smooth quality!
I bought the 28 inch human hair hair blonde halo, which is extremely hard to source anywhere! I save so much time using just 4 clips instead of the 20 clips that typical clip in extensions have. Total celebrity hair. Yaz (business owner) is absolutely fantastic with communication , re assurance and professionalism. I did research every hair extension business in Australia and I knew I picked the right one . Thank you yaz for the 5 star product and impeccable service delivery. Grateful 🙏🏻

This is my fourth unit from Milk & Honey! The hair used in their products is so smooth and so silky. I will return to Milk & Honey for wig units time and time again. I’m obsessed! I save my money to order at least once a year if not twice a year lol. It may or not be a problem at this point.
Not only are their wig units top quality and beautifully made, but the time they take to make sure your experience opening and receiving your product is above and beyond. They are usually shipped to you in a lovely box lined in satin with a tool or two to apply and a wig cap. When a company takes this kind of care to make sure the experience of receiving their product is as equally luxurious as the product itself, it speaks volumes as to how they value their own product.
Sometimes (particularly) if they have a sale, it can take a good few months to receive your human hair wig. If you email them, Yaz, will respond and kindly answer questions. I always get excited and impatient and e-mail about updates and Yaz has been nothing but kind and patient when I shoot an email out.

Milk & Honey, I am obsessed and will be back for more. Thank you for bringing my hair dreams true!

I have been diagnosed with alopecia recently and decided I really needed to start looking into a wig. I wanted something from Australia, and after finding reviews for Milk & Honey I opted to buy a wig from here. The need for the wig was becoming incredibly stronger, as my hair has now started to completely drop, I won’t have it for much longer. I contacted the team and Yaz managed to get the order out quicker than usual for my specific situation. I cannot wait to receive this wig, to boost my confidence, and I just cannot thank Yaz enough for being so incredible and helpful for my situation. Customer service is absolutely on point.

Thank you so much.

Ordered a wig which was not labeled as a back order. Anyway weeks later they tell me it’s back ordered. Okay no worries, I ask for an approximate time, can’t give one. 3 months go by of me asking for updates and then not giving answers. Sick of it I asked for a refund. They refuse because it’s back order. Even though when I bought it, it was not back ordered. Total rip off and terrrible customer service. Still haven’t received my refund or any update.

Update, after having to threaten to take them to consumer protection as they wouldn’t issue a refund. They finally refunded me.

The customer service was absolutely amazing. I just lost all of my hair a week before Christmas due to brain radiation. I ordered a couple of wigs and had a phone call that the ones I had chosen weren’t going to come in time for Christmas and I was sent similar alternatives for options that would arrive by Christmas. They arrived Christmas Eve along with some extra surprises packed into the package. Everything was so quick. Including communication back and forth. I have since ordered again as I was so happy with the first order. I was able to feel confident and enjoy my big Christmas Day celebrations due to the amazing staff and communication from these guys. 100% will keep coming back. The wigs are absolutely beautiful.
Thanks again for all of your help.
Caisha

I am speechless in the best way possible 🌟
This human hair wig it is the most beautiful and high quality wig i’ve ever purchased or touched❣️
I cannot described how amazing it is : colour,human hair quality and the craftsmanship is exquisite 🤍💛🤍BIG THANK YOU MILK & HONEY Wigs 🎊

I would highly recommend purchasing from this company! I placed an order in the busiest season hoping it would arrive in time for Christmas. I reached out for an update and the lovely Yaz was so efficient and went above and beyond to ensure my wig would arrive just in time - which it did on Christmas eve! The wig is absolutely beautiful. I’m so happy with my experience and the quality of the wig. I will definitely be purchasing from this company in future.

My wig is beautiful and I’m so in love! I bought the Harlow wig and the style & colour really suits me.

Have reached out to this company three times regarding an update for my order. They have blamed it on high volume of orders. Even though it’s been over a month.
Were only able to give an estimate of a potential refund. If confirmed it hasn’t already started in production.
They only provide store credit, implying I’d shop here again. Don’t waste your money on this!

Milk and honey has been a part of my family for quite a few years … I have many pieces from human hair to my favourite kit and Zoey pieces … everyone comments… the quality is amazing .. and the customer service is unbelievable …they cater to my many demands ..😊 M & H I appreciate you all and Thsnk you for always assisting me in looking my best

Great wigs, great price and super fast delivery,

I have purchased two beautiful wig’s from milk and honey. I am completely in love. The pieces are amazing and the time to receive them was super fast. Thank you so much!

The colour & quality of the wigs don't match the pictures or description. I bought 3 wigs & all of them had the wrong colour & the hair was falling out.
I immediately returned them (at my own expense) & was told I am not allowed to have a refund as they were a sale item & I am only allowed store credit. I explained several times, that is illegal. I also explained to them that I have searched the website & do not wish to purchase any other wigs, I would like my money refunded. They would not give me my money back. They have not provided a product or a service they have kept my money & will not respond. I requested the manager Yasmin to contact me, the team kept deflecting with multiple excuses. I was told she is on holidays but will get back to me. I repeatedly emailed asking for my refund & asking her to contact me & they have ghosted me. The customer service is terrible. The products are sub par. It is a scam. They take your money & refuse to respond & resolve issues. Do not ever buy these products!

Misleading product descriptions and wrong information given. They brush over it and refuse to acknowledge anything you say and then ghost you. A cheap drop shipping company that is not very good quality. Beware.

U guys are the best.
Next day delivery.
Great quality.
Made me a happy gal.
Xx

Hey fam!
Just saying a massive thanks for getting my custom wig done in record time. I know you guys are under the pump and I love the work you do!
Keep it up! LUKA

Worst wigs and appauling customer service .

First of all wigs look nothing like picture nor are they the length advertised or paid for. I can guarentee you this a dropshipping site. They dont make there own wigs . I waited 10 weeks plus for a wig i cannot return because i cut the lace .. Wasnt correct density and length but still no return . It was my first wig ever how i am meant to know that. I just want what i paid for . Im taking my experience with them to the obudsman

there complete scammers !! Shame on you being an australian and dropshipping wigs from asia claiming you created it!

I call Bulls$&t

stay clear they never give refunds only stupid credits so you can be dissapointed with youre next purchase!!!
Regret