Milk & Honey Wigs Avis 

Scam!! I just wasted $1489.00 might of just flushed my money down the toilet! I received this poor quality wig Winny today 12/11/2025 that I ordered on the 18/09/2024 great disappointment! if I wanted a cheap and nasty wig that you can tell its a poor quality wig I would of brought off temu for $5 because thats all its worth! I would not been seen in it!!!!Maybe for halloween to look like an idiot! bulky at the base hardly any hair on the top of the wig where the lace is NOT HAPPY!!!! Doesn't even deserve 1 star on this review in the rubbish pile it goes!!

As confirmed by A******** Post this is a dropship company so everything makes sense to why everyone’s order is always delayed and shit.



“I strongly advise against buying from Milk and Honey Wigs. My experience has been nothing short of a nightmare. Their products are often misrepresented—what you receive rarely looks like what’s advertised, if it arrives at all. Shipping can take months, and when you ask for a refund on items that aren’t as described, they outright refuse, showing no regard for customer rights.

The wigs themselves are poor quality, with a cheap feel, unnatural look, and ill-fitting design that’s nowhere near worth the price. Customer service is horrendous; their team is rude, dismissive, and even resorts to bullying tactics when you raise valid concerns. They don’t care about customer satisfaction or resolving issues in a professional manner.

On top of that, they bombard you with emails asking for positive reviews—even before the product arrives—offering discounts if you leave good feedback. But when you contact them with an actual complaint, they’ll belittle you and insist there’s no recourse. In my case, they even took things to an unsettling level by having the business owner attempt to stalk and add my personal social media accounts on platforms like TikTok, Instagram, and Facebook. This behavior is unprofessional and invasive.

The only way I got them to address my complaint was by involving the Department of Fair Trading, as they knew they had no defense. Even with postage insurance, they tried every delay tactic possible to avoid a refund.

Save yourself the headache. Milk and Honey Wigs is not worth the time, money, or stress. You’re likely to end up with a low-quality product, terrible customer service, and an invasion of your privacy.”

these wigs are low quality and marked up- essentially a scam and they will not refund you. do not support this business. they also threatened to sue me for defamation for asking for a refund and complaining about the wig quality. they also gaslight you if you’re unhappy with the product. like any good lawyer would take on a case like that! insane!

Just take your money and throw it in the bin because it's the same thing as buying a wig from this company. They also filter reviews on their website.

Response to MH WIGS- Yes, I tried to have you rectify if remember you told me you would not do that. Stop lying and ripping people off and thrn trying to cover your tracks for your poor service and even poorer quality wigs.

Terrible company, waited forever for my purchase to be shipped, only to be ‘lost’. No refund, waiting weeks for a replacement to be sent. Finally received confirmation of the replacement being posted. The packing is still sitting in approved by Australia post’ after a week of receiving confirmation.
These people are frauds and prey on vulnerable people who are in situations where they need to buy a wig due to sickness. Absolutely shameful!

The most awful customer service!!! Charged me $25 same day delivery, received an item 2 days later! The wig itself completely wrong colour, not as described on the website and shocking quality. On top of everything they are REFUSING TO REFUND me my money for the wig!

This company has amazing customer service. Fast response time when responding to inquiries and if there are any issues the customer support has gone above and beyond to assist. I have placed many orders and love the products and items received. I highly recommend this Australian owned and operated company.

Wigs are fantastic, team is responsive and great to communicate with. Love Milk & Honey!

Milk&honey have the most amazing customer service, staff are extremely helpful and polite.
Their wigs are of high quality

The most amazing wigs, even the synthetic ones pass as human hair, Customer service is prompt and easy, products are of high quality, the only wig company I shop from, highly recommend

I order a wig that said it would be dispatched in 2 to 3 days it’s now been two weeks and they are now saying to wait 20 days never using this company again

I have purchased so many times from Milk & Honey Wigs. They always seem to get my human hair wigs perfect to my custom requirements. I cant thank them enough for everything.

Worst experience ever. I am a cancer patient, I have total hair loss. I purchased a wig from Milk and Honey based on their ‘fantastic’ reviews on TikTok. Wig arrived and was poor quality, didn’t fit despite me double checking the sizing prior to purchase. This wig was not going to be suitable for the next 12 months of cancer treatment. So I requested a refund. I knew what their refund process was, I checked it prior to purchase. I emailed and their AI babe told me I wasn’t eligible for a refund. I went back and forth and finally Gracie picked up the email thread and gave me a return authorisation number. I posted it back express post.
One week later, Australia Post was still sending me notifications that it hadn’t been collected from their post office box.
So I email Gracie again with a reminder to check their PO Box.
Several days later they collected it.
Several days later again I’m informed that the refund has been approved and will be processed within 14 business days.
I sent a gentle email requesting it be done ASAP as I needed that refunded to my Afterpay to buy another wig, that I am bald in the meantime. Over the next 2 weeks I sent that same email again and again, they would not prioritise it, instead they just kept saying it was in the queue for refund.
Unbelievable.
No compassion.
You cannot tell me that the refund queue is THAT LONG that one should still be waiting one month later for a refund to be processed to Afterpay. It’s a simple click of a button.
This is a wig company and their treatment of people with medical hair loss is purely disgusting.
Did they earn interest on holding my funds for a month? I can’t think of any other reason for such a lengthy delay despite a cancer patient emailing begging them to process the refund as soon as possible. The entire process started on the 11th of July and finished when my refund was finally processed on the 19th of August. Five weeks with no hair waiting on them just so that I could purchase another wig and maybe feel human. The way they treated me was soul destroying.
I will make sure that all my Cancer groups and the cancer services ward at my hospital knows to avoid this company.

Ordered a custom human hair medical cap wig that was made to order and could not be happier! Customer service were amazing with my queries prior to ordering as it was my first wig purchase and I had no idea. They even asked me questions to confirm my preference that I wouldn’t have known about such as bleached knots which make all the difference.
Production and shipping time were as advertised and I’ve had queries post receiving regarding how best to properly fit etc and again customer service have been excellent. I’ve already placed another order and would recommend!

Appalling customer service. Do not follow advertised cancellation/return policy. Still waiting to receive a refund from June (for an item that was never shipped). “AI Customer Service Babe” responses to emails are a joke. Buyer beware- do not support this “business”.

I've brought probably 3 to 4 wigs from milk and honey and usually they have been ok to good. This time I specifically ordered a black wig I received a dark brown wig that is drastically different in colour to other back wigs ive had over the 9 years of me having alopecia. And trying to contact them has been very difficult if not possible, this time round im very unhappy with the product especially for the amount I paid for it.

Delivered somewhat good time but product is amazing and just as pictured. I love it

Absolutely love my Selene wig. It is so comfortable and looks so natural. No one could tell I was wearing a wig. Highly recommend

Prompt delivery and better quality than I expected. Would order again and recommend

I have had multiple issues with this company.
I ordered two wigs which I never received, even after waiting nearly 50 business days.
They promised a refund within 14 business days, but that has now passed, and I still haven't received my money or a response to my follow-up email.
Additionally, I purchased another wig during their sale, and the quality was extremely poor. The colour was terrible, the hair was so thin you could see the tracks, and the regrowth colour was uneven and had a hard line where it ended. It looked very cheap.
When I tried to return this wig for a refund, they refused, citing their no-refund policy for change of mind. If this is the quality they are comfortable selling, it's no wonder they don't like to offer refunds. I guess I was lucky I fit a refund for the frost 2 wigs I purchased. Had I seen this wig in person, l would never have purchased it.
Now, I am left with a store credit for a company I no longer wish to do business with. This has been an expensive and frustrating lesson.