Xiaomi UK Avis 500

Ordered a note 15. Never arrived. Apparently it eventually went back to Xiaomi UK. Supposed to be delivered by DPD, they were also useless. Let's hope I get my money back. Stay away from this company.

I’m extremely disappointed with my experience with the Elite scooter I purchased directly from Xiaomi. After only a few months of normal use, the scooter developed what the repair centre called “water damage.” This is clearly a manufacturing or sealing fault, yet Xiaomi refused to repair it under warranty.

To make things worse, I was quoted £330 for a repair, even though a brand‑new scooter costs around £260. How does it make sense to charge more for a repair than the cost of a new product?

What makes this even more frustrating is that I previously owned another Xiaomi scooter and used it for over 2,000 miles with zero issues. So I know how these scooters should perform when built properly.

Customer service has been incredibly unhelpful. I bought directly from Xiaomi expecting proper warranty support, but the moment something goes wrong, they void the warranty and push you toward an overpriced repair. This kind of practice only creates unnecessary electronic waste and shows a complete lack of responsibility toward customers and the environment.

I will never buy from Xiaomi again, and I strongly advise others to think twice before trusting their “buy direct for protection” promises. In my experience, those promises mean nothing once you actually need support.

I just wanted to buy the Xiaomi 7 Pro from their website. I was very excited until I reached the payment stage.

The initial price was £1,299, and they offered a £100 coupon for new users, bringing the price down to £1,199, which seemed great.

However, when I proceeded to PayPal to apply for instalments over 24 months, the payment came to £49.99 per month, making the total repayment £1,529.

I cancelled the purchase as it didn’t seem worth it. The offer felt very misleading, and I no longer wish to proceed with buying the product.

Bathroom scales allegedly delivered, though the photo shows an unmarked box on a driveway with no proof at all the package is mine or even from Xiaomi.
Now when I'm trying to get a refund or replacement, they ask me to send them an invoice.... But they don't send invoices to customers!
Just avoid buying direct from them.

Ordered fridge freezer but tried deliveries 2 times, first the delivery men can't remove my old fridge freezer, as I told them they need to take off the old fridge freezer door to be able to take it out as to what it was done when I first bought it in the house, so the delivery driver said they can't do that as it wasn't in the order to remove the door so cancel the delivery then Xiaomi and delivery company called me explaining what happened then they made another delivery schedule then next delivery date schedule, and same thing happened again so with that I get frustrated so I just cancel the order completely on Feb 14. Called Xiaomi customer service, they said they will cancel the order and return the payment until now Feb 27 no refund made yet again called today customer service regarding this , no clear answer saying again they will process the refund...

I want my refund as soon as possible. This issue has already taken far too long to resolve.

Very poor experience with Xiaomi UK customer service.

Order number: 5260208517681744Order date: 08/02/2026

On Sun, 8 Feb 2026, I emailed Xiaomi first to request that the delivery be sent to my current address. After checking my account again, I realised the address saved in my account was actually my old address, so I immediately contacted customer service.

I then called their support line (0800 021 1888) on 09/02/2026 at 10:06. The staff member told me clearly that he would cancel the order, cancel the deliveries, and arrange a refund.

However, this was not handled properly.

My order had two items delivered by different delivery companies:
-The rice cooker delivery was cancelled correctly. It was returned to their warehouse and I received the refund.
-The sunglasses delivery was not cancelled by their staff and was still sent out to my old address, where I no longer live. I never received this item.

Now, despite their staff promising to cancel the order and refund me, they still have not refunded the sunglasses. Instead, they keep sending the same repeated email telling me to report a crime to the police and provide a crime reference number before they will escalate the issue.

This is extremely frustrating and makes no sense.

I do not know what crime they expect me to report:
-No one stole my parcel.
-I already told them I do not live at the old address.
-This happened because their staff failed to cancel the delivery properly after promising they would.

This is clearly an order handling mistake, not a crime. Asking a customer to file a police report for something that is not a crime is unreasonable and frankly ridiculous.

This issue has already been ongoing for over two weeks, and I am still waiting for my refund for the sunglasses that I never received.

Overall experience:
-Staff promised to cancel the order and refund
-Cancellation was not done properly
-Item delivered to an old address after I contacted them
-Refund still not processed
-Customer service keeps sending copy-paste replies
-Asking customers to report a crime that does not exist.

Very disappointing support experience. I hope Xiaomi reviews this case seriously and resolves my refund!

I have bought Mi S3 TV box from AliExpress with Global Warranty but Xiaomi UK doesn't want to cover Global Warranty.

I have email UK service centre they have replied we Don't cover Global version Warranty.

When Registrar warranty on Xiaomi UK website it says register warranty successfully.

I can register warranty so why Xiaomi UK can't do warranty support?

The alleged Redmi 15 price and features.

But after 2 weeks trying to get used to it, I know now that it is cheap because it is unusable, even making and taking calls is crap.

I wanted to get away from American giant's ripoff and domination, so I tried to ditch the iPhone.

What ever you click, advertising pops up,
it does not stop asking for my fingerprints,
email is not automatically synchronised,
going to play your own misc, it feels like Spotify,
the menu and settings change with every update and OS change,

That phone is like driving a car with everchanging controls and having the entire zoo on the back seat and while

No more amdroids for me, thats it

What I can say is that the support from Xiaomi is virtually zero. At the same time they are half the price of Samsung so you take your chances and pay less money. However they are equivalent of Samsung in China.
I will warn you that the artificial intelligence or algorithm really not IAI is set in a certain way that the cleaning software that looks for duplicate files ends up deleting your own data without your permission so I would recommend using a new phone or a workaround but don't stick with this particular model unless you are happy for your data to be destroyed randomly without your permission.
The Poco F7 Ultra’s AI is so incredibly helpful that it decided 90% of my private files were simply ‘clutter’ I didn't need anymore. It’s like having a digital butler who cleans your house by throwing your furniture out the window because it didn't match the rug."
​(And don't forget to add your note

The xiaomi mi5 smart band is a total waste of money; the accuracy is terrible!

I was not impressed with "premium" support for my Xiaomi 14 ultra.
I just bought thier washer dryer 9kg-fantastic devices.

Store is in general ok.
Shame customer support is awful for example:
I requested over 2 years ago improvement to website to see hierarchy/comparison of models to give customers option to choose the best device.
It seems nothing was improved.
2nd issue : I have bought 14 Ultra 2 years ago and I had issue with fogging camera unit and slowing down /unresponsiveness, hot device.
Phone was top shelf and priced with "premium" support promised -but support was rubbish.
They did not even offered replacement or coupon for a new device.
Due to lack of support I afraid to buy another high end phone from them!
Only plus for them is trade in offer.
Thats all.
I consider Honor or Oppo Instead.
No Samsung-due to bad experience with warranty repair(service tried set direct debits from Germany)

My son got the Xiaomi 5 watch for Christmas. He reported that the screen had gone dark and he couldn't see notifications or the time. I contacted customer support who were both efficient and helpful. His grandparents got it for him so our details were different from the original purchase information. I let them know, all correspondence came to me. Easy to return the watch, easy to track repair online. It obviously couldn't be repaired as they sent a brand new one. He was only without his watch for about 4 days. Thank you

I wished I read these reviews before buying. I purchased a Pad Pro 2 5g and was sent the one without 5g. Either way the tablet is very poor and requested to return it within the 30 days as advertised. Emailed but they have not responded. Tried calling and it cuts off so cannot speak top anyone. It’s advertise with a charger in the box but not charger came. It’s advertised as you can pay with interest free over 12 months but does not give you that option when you come to pay. The tablet has the following flaws:-
*it’s slow
*apps have bloatware
*the screen is poor resolution
*The sound is poor
Not happy at all. I would give it zero stars if it allowed me to. Buyers beware.

Ordered redmi pad 2, arrived within 2 days, excellent device. Unfortunately, device frozen 3 times in one day. Contacted customer services, they advised that it is a manufacturing defect, and I should return the device. Return process started. So far, So good. Sad about the tablet as I loved it.... I will update the return process later.

Good evening. I bought a rice cooker and it did not fit in my kitchen. I took it to London Stratford stores for a refund or exchange and the store refused both. I only took the cooker out of the box and then put it back. The manager was very rude. I am a sixty year old woman and had to carry cooker back home by train.
I have now made official complaint.
Be very careful when you buy things from them. I will not recommend to anyone.

Delivery (from Amazon) outstanding but the setup is impossible. It will not pair with my phone and the phone app will not recognise my email address (which I have used for thirty years). I was able to create the account on my pc but the pairing with my phone still will not work.
I did finally seem to get it partially working but was still too fiddly so I have decided to return it to Amazon for a refund.

A good company. I was a bit stressed out because they split the delivery between two delivery companies. They also responded quickly to the situation, and they ultimately did everything right. So far, I've received only one item from the combined order. Everything works perfectly. I recommend them to anyone looking to buy from them. Very good price and quality. Sincerely.

Bought the new redmi note 15 off their uk website, arrived within 2 days but I decided to order the 5g version instead, that arrived within 2 days too and I returned the first order. Free return postage, updates via email through the whole process and the money is back in my account less than a week after receiving the order. (2 working days for refund to appear after sending back)

Ordered another 5g version for the wife, also arrived within 2 working days. No issues at all.

I ordered from Xiaomi UK and paid on 12/01/26, but the parcel was never delivered and appears to be lost or stolen by the courier (DPD).

I contacted customer support three times via chat and phone. Each time I was told they would “contact DPD”, but nothing ever happened. There were no updates, no follow-up, and no resolution. The customer service is horrible — communication was difficult due to a clear language barrier, and it felt like scripted responses rather than anyone actually taking ownership of the issue.

After reading other Trustpilot reviews, it’s obvious this isn’t a one-off. Many people seem to be having the same problems, which makes this experience even more disappointing.

In the end, I am left without the item, without a replacement, and without a refund after waiting far longer than reasonable. Very poor service from a brand this size. I won’t be ordering again.

Very bad experience with Xiaomi UK and their partner Recommerce Solution in a Trade In process, they literally change the goal post in the middle of the game just to rip me off.
They introduced a new field value in the declaration form to enable them reduce the original offer and this is unacceptable.