Xiaomi UK Avis 500

Shipping - says delivery in 2-3 business days and delivery charges £3.90, still item is coming late 🫩, lyers. What's the point paying for delivery, inefficient.

#5260102156521669

I ordered a kettle over 10 days ago. The shipping hasn’t updated. I tried to contact the customer service email and it bounced. I feel that I have been scammed. I would like to have the item I ordered and a full shipping refund.

* I have provided you with the information already

Terrible service. I ordered a phone Order number 5251220613501136 on December 20th. I still haven't received the package, and they're refusing to refund me. They're still waiting for an update from DPD. Regarding the return, I haven't received my money or the phone for over two weeks. I'll never buy anything from here again.

I purchased poco f7 from official mi uk website under the order number 5250830465484481 on 30/08/2025, received a device with Serial Number: 66342/F5TP******(removed actual digits), facing heavy battery drain since 25th Sept 2025, so after 4 months of usage I felt the device needs some support, I sent an email and was acknowledged by (service.uk support.mi.com) with ID 0323011406, I am struggling to get any compensation from the team and they are stalling the process as much as possible based on the conversation in the email.

Xiaomi informed me to hand over device for service, however they are not providing a replacement device for the time being.

how can mi uk expect me to hold more than 1 phone, by all means a customer cannot always have more than 1 device, why would I buy a device with dual sim, it is purely to avoid the hassle of more devices

update 1: 13-jan-2026
no one reached me so far in email, except the generic "we are sorry" message in this review and I have shared requested info in the form send via trustpilot

Update 2: 14-Jan-2026
Still no response about the compensation for issue

Update 3:24-jan-2026
One of the worst customer support ever, I have still not received my replacement device, how can I send my only device without having another one cover during the repair.

Update 4: 10-apr-2026
I still have not received anything in compensation and nothing done by Mi Uk team to address my concern, so it is true that you are only concerned about sales but no support after sales...

I regret my decision to buy from you, no wonder samsung has better customer support, they value customer

Permanent issues with streaming services: black screen and sound only. No fix has been found so far.

Horrible customer service don't ever buy from them anything

Very poor phone quality i have purchased Xiaomi mix flip phone in July and two months after the screen got faulty i have sent the phone and they repaired it and sent back after 30 days. Then in two months the screen got faulty again and i have sent the phone to them again and now they are saying that is a physical damage and i have to pay for the repair almost £400 but i have never dropped this phone the screen just got faulty because its a very poor quality. I have been a Xiaomi customer for the last 6 years and i was very happy with the products but after this crap i will never buy again Xiaomi as the warranty is crap as their phones and the stuff which repair the phones very disappointed from them. DO NOT BUY XIAOMI PRODUCTS

I have been a loyal Xiaomi customer for many years and have always spoken highly of their products. Unfortunately, my recent purchase of the Redmi Note 14 Pro 5G has been extremely disappointing.
The phone had multiple serious issues: it often would not charge, call quality was very poor, and mobile data frequently failed, even when it appeared to be active.
When I contacted customer service, I requested a replacement. However, they asked me to select “refund” on their form, even though I clearly requested a replacement and was guaranteed that a replacement would be provided. After they received the phone, they insisted on processing a refund and ignored the screenshots I provided showing that a replacement had been promised.
Despite my efforts to resolve the issue, customer service offered only a £30 voucher. When I asked for a replacement at the same price I originally paid, they refused.

Ordered a phone on 15/12/25 supposed to have been delivered on 17/12/25, still not received on 22/12/25. Back and forth with DPD and Xiaomi, still no resolution to get this phone delivered before Christmas as it's a gift. Taken my money but not received the phone, would not send out a replacement. Terrible customer service no one can give you a resolution.

Ordered 2 items from Xiaomi UK website, one delivered safely, and the other one just dropped to my garden without any notice, and finally the item went missing. I didn't know the item was delivered to my garden until I contacted their customer service after 7 days. Xiaomi did the investigation and said Royalmail refused the compensation and Xiaomi either. If I want to escalate the case to their headquarter, I need to report the case to UK police and get the report number, then submit to Xiaomi for escalation. What a joke. Xiaomi, never again!

They sneak adverts everywhere, even inside your own photos and videos.

It's really annoying and very intrusive.

I really don't recommend - The phone is 'basic' and on top you have to deal with more ads than we already have to deal with in general.

Hej Xiaomi ! if you email the return label could be good to provide the carrier name ? or I have to find out myself ?

bought a Xiaomi 14 Ultra from an authorised Xiaomi Store outside the UK but Xiaomi clearly advertise that this model has an International Warranty that can be repaired in participating markets including the UK.

BUT Xiaomi UK repeatedly told me the opposite saying there is no international warranty at first then they said my IMEI is not local and they cannot help. EVEN THOUGH Xiaomi Global have now confirmed in writing that my phone IS fully covered under the International Warranty for the 14 Ultra which proves the information from Xiaomi UK was wrong.

Even after this confirmation, Xiaomi UK still refuse to process the repair and continue to ignore their own official wording policy. This is a major breach of consumer rights and trading Standards is handling of my case raises serious concerns about accuracy and consumer protection.

Purchased directly from Xiaomi’s online store and requested a return and refund for a faulty device just a week after purchase. It has now been over six weeks, and despite multiple emails and follow-ups, I still haven’t received my refund. The entire process has been incredibly slow and frustrating. I would strongly recommend avoiding purchasing directly from this retailer. Order ID: 5251016216483731

Courier never delivered my parcel, provided no evidence of it being delivered. Both Xiaomi and DPD were closed as the apparent delivery happened in the evening whilst i was home waiting. I don't blame them for the issues with the courier, that is down to DPD, but i do have massive concerns with how they have dealt with my problem. tried contacting DPD who refused to deal with me as Xiaomi are the ones with the contract with them.
I contacted Xiaomi via the contact number of the delivery email they sent me, i was welcomed by "our number has changed" so i called up the new number and got welcomed by a message stating that this number is not in use and if you have been given it, then it's most likely linked to fraud.
This immediately gave me RED flags, what company have i purchased a phone from.
After going through the website i found a different number.
The person on the phone stated it would take no more than 2 working days for the logistics team to investigate and come back with a resolution. It has now been 4 working days and 6 calendar days. I've asked for an update and had nothing. I'm currently out of pocket for a new phone and have no phone.
I'm not happy at all and based on this experience doubt i would buy another phone from them.I love their devices, i got this for my sons xmas present, so whilst there is time to resolve the issue, the way it's been handled has been shocking.

I wrote a good review for Xiaomi when I bought a phone ont tinterweb from Hong Kong promising to write another after a while, whether good or bad.
Had no issues with the phone really except when on a call, can't access the internet (all the power goes to keeping a good phone connection). The method recommended didn't work so contacted Xiaomi in this country and they made an attempt to help, but once they found I didn't buy the phone in the UK, dropped me like a ton of bricks (not their responsibility I suppose). Not good for the company name. And the battery first lasted 60 hours with moderate use, but now only about 24, altho a few years old now .

Returned an item for repair and they have lost it. Two months later, I am still waiting for a replacement or refund. Complete and utter incompetence!

15 pro phone does not work was a 60th birthday present was left with all the other presents on the table so I told them I don't have a receipt sent it back to them and just asked for any working phone

Never engaged with such a poor standard of customer service.
Mainly AI generated responses, which all seemed to guarantee me "rest assured".
Darvin, Raj, Mia, Ammar, and not forgetting good old Caleb, a person who's customer service is on a par with employing Fred West to build you a patio.
Complete disgrace and disregard for customers and consumer rights, breached data protection and continued to do so because the AI software simply genrerated "rest assured" answers.
I wouldn't buy an AA battery from them, let alone a device.
So many areas of failure,it would take longer than reading War & Peace to review the entire incompetence and guidelines they breached.

I recently purchased a brand new phone from Xiaomi, I switched from a different phone to take up an offer from this company, this included a rebate for my old phone(paid by a 3rd party company called recommerce + a 150 GBP payment from Xiaomi, when I sent my old device to recommerce, they came back and offered 0 GBP for my old working device, I was originally offered 52 GBP plus the 150 GBP from Xiaomi, I did not think the offer of 0 GBP was a fair offer from Recommerce, I contacted Xiaomi and asked what are my options, they said I would still receive the 150 GBP from them past the 14 day cooling off period from when I received the new phone in writing via email received 9th October, time went way past the 14 days, and I did not receive the 150 GBP payment from Xiaomi, I contacted them via their chat function, they said almost one month after that i would not receive the 150 GBP payment because I had rejected the new " O" gbp payment from recommerce. At no point, did anyone from Xiaomi prior to me rejecting the "O" offer tell me clearly or concisely that " If I rejected the 0 gbp offer from the 3rd party company on my old phone, I would not receive the 150 GBP payment from Xiaomi. I spoke with them several times and also opened a resolver case to try to find a good outcome for me. As a new customer, I felt very badly treated by this company, addtionally the inconsistencies between the way their agents communicated with me were very alarming, it showed a distinct lack of training and also no real interest in helping out the customer. To add further to the many challenges, during email communications with their customer service Team, they used the same template to reply to me, despite me asking different questions, also I had asked a few times for copies of my chats with them online, strange they could access them, but could not share with me? also to note, I could not download the chats as evidence. To add further note, I had tested some emails with their customer service and they were using AI to reply to me, one reply called me a " Cretin"
I made the switch to this company from another phone company, as a new customer I have never been treated this badly in my life and I feel very cheated, given I signed up for their new offer in good faith and I feel they tricked me to avoid fully paying me what I signed up for...