Middletons Avis 

My mother purchased a folding mobility scooter from the Newport store. I took my Mum to the store and both Paul and Ann were really helpful in advising my Mum on which type to purchase and she was able to try out the scooters in the shop. They did not have one in stock at the time but she did not have to wait long for her new scooter to arrive - she is really pleased with the service she received.

Leila at Swansea Middleton was absolutely amazing with my mum and myself on 27th September. Her patience was endless! Amazing product knowledge,and we totally trusted her advice and guidance in choosing a scooter and mobility chair for my mum.
Thank you again.
Julia Vyse

Excellent help and advice from Caron at Middletons Exeter branch. The demo/track in the shop was very helpful. Mother-in-law is very happy with her scooter, and excited about using it.

Thank you Roy you made chosing a chair so easy especially as I could choose the colour I wanted. Your help was exceptional NO hurrying which won me over hate being pushed when I'm spending my money(LOL) the delivery is excellent thank you once again.
Stella Johnson

Just collected our Wanderer scooter. On our first visit my husband was not sure if he was ready for a scooter, but Nathan was a great help fully explained which would be best and we were able to have a trial run. Very pleased with our choice. Thanks Nathan

Katie at Radyr - 5 stars just aren't enough! She was exceptional with my Dad and reassured him with every breath she took. Her knowledge on the products were second to none. She was absolutely outstanding and gave a description of each scooter he looked at. She helped my Dad choose the right product for him and asked about his medical conditions so that he was getting everything he needed from his purchase.
Katie also helped my Dad out a couple of days later when he took a folding walking stick down. (Not purchased from the shop). It had jammed and was difficult to open, but she sorted it for him and even put a clip around it so that it was secure for him in the future.
She was also very honest and had been trying to contact my Dad due to the fact that she owed him money. My Dad always pays in cash and she'd miscounted by £10. He was very thankful, as he didn't even realise he'd given her too much. We can't praise Katie enough, she really was absolutely fantastic!

Excellent help from Caron at the Exeter shop when choosing product. Would shop there again.

Excellent service the lady Lella was extremely helpful and professional would recommend Middletown’s. Thank you Lella.

I bought a bed from middletons of Radyr at pugh's
Garden Centre near Cardiff
Katie the sales lady was extremely helpful, took time
To explain the benefits of the bed, the controls.
And what mattress would be best.
Can't thank her enough made my choice of bed easier.

I bought a scooter from the Swansea branch today. Lella, who plainly knows her stuff, explained everything about the machine, guided me closely as I drove it , and made light work of the paperwork etc. Superb service on the part of someone who obviously knows her stuff. Many Thanks, worth six stars any day!

Ordered a Windsor Waterfall Rise and Recliner chair from Richard at the Cannock store on 26/08/22 at a cost over £3000 due to having the high leg lift option.

Richard very helpful in store and quickly taking payment and I stressed at the time my dad requires this chair urgently.
Due to Physiotherapy not able to assist until this chair arrives. Need the chair ASAP and was told 6 weeks delivery.

Imagine my surprise today when looking online to see the exact same chair with a 48 hour delivery on Middletons Website!
Same chair, fabric the lot. I called the Cannock Store and spoke to Herman. Who claims I ordered from Coventry - and its a different chair online, different fabric.
I pointed out the specification is the same so then he told me well we no longer sell that particular pattern (I've ordered this specific pattern and at no time have I been told its discontinued) not to mention it was ordered in Cannock not Coventry.

Herman's next approach was to point out 8 week delivery as stated on the invoice which had to be signed electronically instore on an ipad where you stand no chance of reading any small print such as delivery date. And 8 weeks is no use whatsoever and I stressed this instore to Richard when the order was placed.

Someone from Customer Service rang a few days after ordering and yet again I stressed the urgency of delivery and pointed out if its not here in 6 weeks they can cancel the order and issue a full refund!

So between Richard and Herman I've paid out a lot of money for a chair that has been sold under false pretences and neither could care less. Middletons I would not recommend you if this is your level of service. Rise and Recliner chairs are a necessity through being left with no mobility not a luxury item and therefore you'd think would require some level of urgency.

Not to mention your own website states one thing in writing and yet your staff claim a very different narrative.

So who should discerning shoppers believe as I don't even know if my chair will arrive let alone what fabric it's covered in.

Please advise Middletons, I await your urgent investigation into this matter.

Thank you

Great friendly service. Caron the Exeter manager was very helpful.

Excellent service Lella was superb explaining the use of the scooter thoroughly and ensuring we understood everything about it and were able to maneuver it and place it in the boot if our car.

Visited the shrewsbury store on 17th September to look for rise and recliner chair sam was very helpful and friendly. She helped us find the chair I wanted and took the time explaining every detail .now I am looking forward to delivery in November. Was a pleasant and relaxing experience thank you sam

Bought 2 scooters in May for my wife and I
Had quite a few issues with my wife ‘s machine and got quite frustrated, main problem I found was every time you ring up you get a new Customer Service operator who knows nothing about the problem and has little authority.
Then I spoke to Kirsty Knight , 48 hours and everything resolved Exchanged Scooter and after 5 months a happy Customer
Thank You Kirsty , Excellent
Neil & Ann September 2022

We ordered a mobility scooter and riser recliner chair on 13/01/2022.No issues with the scooter ,However, the riser recliner arrived at the end of March 2022 ,and was the wrong width .We reported this on the day of arrival, and now on 22/09/22 are still awaiting the replacement .Everyone has blamed everyone else for the delay. We have had no apology or explanation in writing, we have spoken to eight different customer service staff ,When I asked the name of the Company Director the member of staff said she didnt know!!. Completely disheartened with the service we have received .May I add that the original consultation with Kim in Cardiff store was excellent .She is truly a credit to the company .Customer services however, have many training issues that need addressing particuarly when dealing with people with disabilities.

As there are no prices on their site (and I know what specs I'm looking for) I filled in the form to get a brochure (probably no prices on there either) and within minutes I had a call from them. I just said that I didn't sign up for a phone and ended the call. This put me right off! I'm not scared of the prices, just want to know if they've got anything near what I'm looking and what's the price without a salesperson pressuring me.....

Fantastic customer service from Clare at the Reading store today. Very knowledgeable and patient dealing with my elderly mother. Taking into consideration all of her needs.
Thank you so much Clare.

Kim at the Cardiff branch was very good at explaining everything and demonstrating the correct model of mobility scooter to our friend Violet.
She was very thorough and pleasant, culminating in a sale.

Dropped into the Cardiff store and spoke with Kim for some advice for my friend who is currently in hospital. Third time we've been helped by Kim and she is a star. Very friendly and knowledgeable without any hard sell.