Miller Homes Avis 

Harry came round to fix up some bits that we’d reported as damaged on our Miller Homes new build (The Avenue, Wakefield) and was an absolute class act - sorted the replacement cupboard doors quickly/efficiently, was polite, super friendly and didn’t mind the dogs hassling him! Absolute gent and a job well done.

Colin D-F was the decorator that fixed our screw pops, fixed movement cracks and also went the extra mile and filled in some holes we had caused ourselves.
Would highly recommend. Clean, tidy, polite and did an excellent job.

Do not recommend buying a home from Miller Homes at all. Pre sales team are amazing, but customer services are a complete let down. We have struggled to get roofing issues sorted for 8 months & they still haven’t bothered to rectify. They don’t follow their own complaints policy by giving an action plan. They say they will act to avoid being held accountable, but then don’t. Have had to escalate to the ombudsman. Don’t bother putting yourself through this stress.

Popped in to ask a few questions about our new house and the estate in general. Kerry at Miller Homes in Consett was great - very warm welcome and did all she could to answer our questions in detail - looked for relevant information to give us. She genuinely wanted to help and possessed a customer service attitude that is welcomed. Thank you.

Chris Smith came today to help with an issue regarding our kitchen fitting. Very speedy service and Chris was really polite.

Alex from Miller Homes attended a follow up appointment for snagging today and has done a great job!
Thank you for being thorough and tidying as you go. Another great asset to the customer services technical team.
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Although we ultimately decided not to proceed with the property, we wanted to recognise the fantastic service we received from Louis throughout the process.

Louis was incredibly helpful, approachable and professional from start to finish. He kept us well informed, answered all of our questions and made the whole process feel straightforward, without ever making us feel pressured.

Our decision not to proceed was purely due to another property becoming available and was no reflection on the service we received. We genuinely couldn't have asked for more from Louis and would happily recommend him to anyone looking to purchase a property.

Miller Homes sent out a notificatìon to all the residents of there development in Oakley Basingstoke advising that there contractors would be implementing some road works on the main road in and out of the development this notification was sent to all residents a few weeks before the work commenced on Thursday 30th July.
On the commencement day there was absolute chaos as there was a lack of traffic management in and out of the development and a parked trailer had been parked on the main Church Acre road which took up the majority of the road and caused cars to mount the pavements or try to squeeze past the trailer which ultimately led to damage alloy wheels.
I sent Miller homes photo evidence of the scrape marks on the kerbs and on the pavement but there response was that they were unable to establish that miller homes and there contractors were responsible for the damage to my vehicle and that I should push the damage of my wheel through my car insurance. Both Miller Homes and there contractor did not have the appropriate traffic management in place on Thursday 30th July and this in turn caused the chaos and damage to my alloy wheel. The customer services team are trained to push all these type of issues on to the residents and public to prevent financial liability away from them, they are not customer focused at all. I have seen the Miller homes reply and I did provide photo evidence of the wheel marks on the kerbs and pavements but they refused to use this as proof of evidence

Colin from Miller SE Scotland customer care did an amazing job of plastering a very large and deep section of internal wall. The blend is seamless. He also painted the front and back door perfectly as well leaving a flawless finish. A skilled tradesman who obviously takes pride in his work.

Big thankyou to Sam Taylor who came to fix part of our front door, I explained to him at the time we were struggling to get the skirting boards back on in the main bathroom Sam very kindly put them all back on for me which I’m very grateful for! This may mean nothing to him took him all of 10 minutes but small gestures like this deserve recognition. Thankyou again Sam!

Very efficient, Chris Smith was excellent at resealing our bathroom floor. Would recommend!

We have had excellent service from all the staff. Yvette in the sales office has been a tremendous help and gone above and beyond. Nothing is any trouble for any of the staff. Everyone has been very friendly and sorted everything that we have needed doing. Callum has also been great along with Tom the site manager. 10 out of 10 from me.

Miller homes after sale care team member Minde did a great job in fixing the issues that we reported.

Harry and Greg were so personable and professional. A lovely experience.

Would like to say a big thank you to Marek for all his hard work fixing our snags in our new build home. Marek is extremely friendly, professional and helpful and nothing is ever too much for him. Marek will always ensures that we understand everything that is going on and keeps us up to date with the processes. Thank you :)

This is the first time we have bought a new build home and I have been so impressed with all aspects, particularly the customer service.
Our Sales Executive Annabel has been so helpful, responding to any questions we had really quickly.
We saw our home close up for the first time today at our progress meeting
We were appreciative of the time taken by Annabel and the site manager John in talking us through what we needed to know.
I would 100% recommend Miller Homes to anyone thinking of buying a new build property.

Mindy and Chris came on consecutive days to sort out some unevenness in the bedroom ceiling.
The finished work was excellent- the work was completed quickly with a minimum of disturbance and the room left very tidy.
Happy to welcome both of these tradesmen back 😄

Chris Smith one of the Yorkshire Technicians has been to our property on a few occasions and is always extremely friendly, helpful and has gone out of his way to action items or get updates on outstanding issues for us. Thanks for all your help Chris, it’s appreciated!

We have had a really good experience from start to finish and couldn’t recommend miller homes enough!

Caroline was such a pleasure to deal with and went above and beyond for us, Daren from customer care has been amazing and kept on top of everything for us. The site manager James has also gone above and beyond and helped with some snags when passing.

Chris and Mark came to do a snag on our door and they were friendly, chatty and very professional, cleaned up after and did a great job.

Harry and Greg came and did some snags for us and were amazing a credit to your team couldn’t do enough and we’re really bubbly, professional and cleaned up after too, thank you.

Every step of our new home journey with Miller Homes has so far been very smooth. Annabel has kept us informed at each stage and the My Miller Home app has been really useful to help us see what stage our home is at and for keeping all the important plans and documents in one place.
We had our first progress meeting today where Annabel and the Site Manager John talked us through all aspects of the build, what has been done and what is left to do. Very thorough and helpful.
This is the first time we have bought new build and have been really impressed with all aspects of the service we have received. We would without hesitation recommend Miller Homes.