I’ve ordered several pieces from Milly Grace, including earrings and necklaces in both silver and gold, and every single piece has been gorgeous! The quality is fantastic, and the jewellery has st... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have worn my gold huggy earrings everyday since April. They have been with me through mountain hikes in wales, swimming in Sri Lanka, travelling throughout humid Asia, and multiple runs and showers... Voir plus
L'entreprise a répondu
I have already placed two orders with Milly and Grace and I am very happy with my purchases! The ordering process was very easy and smooth. When buying two sets of earrings, I could choose... Voir plus
Love Milly Grace, the jewellery is fantastic and is waterproof and doesn’t fade. The pieces are beautiful, both for me and my teenage daughter. Their customer service is amazing, I had to contact t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Jewellery for every version of you. Designed by Milly, loved by you.
Coordonnées de contact
63-66 Hatton Garden, ec1n8le, London , Royaume-Uni
- hello@millygrace.co.uk
- millygrace.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jewellery I can live in
I was fed up of buying jewellery only for it to tarnish, I hopped on the Internet and searched 'jewellery I can live in'. Top of the list was Milly Grace. I bought 2 pairs of earrings, received a free pair too. So easy to order. They arrived really quick and beautifully packaged. I bought 2 pairs of huggies in gold. I gave my ear holes a good clean and the stems of the earrings, put them in, time to give them a 'test drive'. I've showered, washed my hair, used perfumes, skin products, sweated, hair products...nothing has touched these earrings, they are as bright and clear as the day I took them out of their boxes. So impressed with the earrings, I have bought, necklaces and a bracelet. Nothing touches these amazing pieces of jewellery. They are perfect. The only problem I have now, is what do I buy next.
Love a company who delivers on a promise, keeps you informed every step of my products journey. Excellent service, brilliant products. Will definitely be buying more

Réponse de Milly Grace
Amazing!
Amazing!! I had an issue with an item I ordered and they replied to my email within a day, were extremely helpful and sorted it out so quickly. Friendly staff that are always there to help, even when I had a question about a bracelet I wanted to order. Highly recommend - the best customer service I have received from a business - by far!!

Réponse de Milly Grace
Fantastic Customer Service
Buying from Milly Grace was an incredible experience from start to finish. I loved the website, the jewellery, and they had great deals. Postage was super quick. An issue with my order was resolved almost immediately and the customer service was second to none! I have genuinely never had a better experience with a brand, and would not hesitate to recommend them to anyone! What a lovely team and great small business, I hope they get the success they deserve going forward.

Réponse de Milly Grace
Excellent products that I wear to swim…
Excellent products that I wear to swim and work out with no tarnishing

Réponse de Milly Grace
The best jewellery and customer service!
I’ve had such a fantastic experience with Milly Grace jewellery. I couldn’t recommend them more. The quality of their earrings is amazing, especially for my sensitive ears – I can wear them comfortably all day with no irritation, which is so hard to find.
Unfortunately, one pair arrived with a faulty clicker (or it may have been damaged in transit), but their customer service was absolutely outstanding. They immediately offered me a voucher for the full value of the earrings, completely at their own expense. They also covered the postage, and I didn’t even need to send the faulty pair back, making the whole process so easy and stress-free.
Also, I’ve seen the bad reviews on this website and I really don’t understand how anyone could have a bad experience? The quality is fantastic and the price is very affordable for earrings that will last. I do genuinely wear these earrings to the gym, in the shower, I sleep in them and they are as perfect as when i first bought them.
It’s so refreshing to find a business that genuinely cares about its customers and stands behind the quality of its products. I have complete confidence in their jewellery and will definitely continue buying from them. I recommend them to all my friends and family!

Réponse de Milly Grace
Excellent communication on updates of…
Excellent communication on updates of delivery. Great customer service. Thank you

Réponse de Milly Grace
I honestly can’t recommend Milly Grace…
I honestly can’t recommend Milly Grace Jewellery enough! I ordered online and was so impressed from start to finish. The website was easy to use, the communication was excellent, and my order arrived beautifully packaged and much sooner than I expected.
The jewellery itself is absolutely stunningggggg even more beautiful in person than in the photos. The quality is incredible, and you can tell a lot of care goes into every piece. What really stood out to me was their customer service. They were so helpful and responsive, and made the whole experience feel personal despite being an online purchase.
If you’re looking for beautiful, high-quality jewellery and an online jeweller that genuinely cares about its customers, Milly Grace Jewellery is the perfect choice. I’m absolutely delighted with my purchase and will definitely be ordering from them again!

Réponse de Milly Grace
Glad I gave it a try
Was very sceptical about ordering through Facebook due to being scammed before, but im glad I did, the quality of the jewellery I ordered for my other half is outstanding. You will not be disappointed. Was delivered on time, the packaging was excellent and well packed, simple to order, easy to navigate through the site.

Réponse de Milly Grace
Beautiful Pieces
This is a fantastic small business which is deservedly growing year by year. The pieces of jewellery I received are all beautiful and of excellent quality. I bought the silver twisted and pleated huggies and a gold chain, all gorgeous. The customer service is second to none. Responses to questions are received very quickly and written in a very personal, friendly way. They go above and beyond to help, for example stupidly I missed that they had a 3 for 2 offer on and when I emailed, they went out of their way to resolve this and sent me another piece.
I would not hesitate to recommend to friends or to buy items for presents.
Thank you for all your great customer service and for the stunning jewellery 😊

Réponse de Milly Grace
Really excellent customer service
Really excellent customer service. A small problem I had was dealt with so politely, helpfully and promptly. Thoroughly recommend this company. And the jewellery's lovely!

Réponse de Milly Grace
Great customer service
After having a small issue with an item I had to contact the customer service team. They replied quickly and went above and beyond to help rectify the situation.
The earrings were a gift from my mum and I love them. They look stylish and feel good quality. Will definitely be buying more jewellery from them in the future

Réponse de Milly Grace
Great customer service
Lovely earrings and great customer service. I had an issue with one of a pair of Huggies, just dropped them an email and was resolved really quickly with code sent for replacement at no charge. Nice to get such good service these days!

Réponse de Milly Grace
Excellent communication and customer…
Excellent communication and customer service.
One of the items I had ordered was out of stock and so the order hadn't gone through. I emailed to check and the responses were quick, efficient, friendly and professional.
The jewellery is of excellent quality, beautifully packaged, quick delivery but the excellent communication really makes this company stand out.
Highly recommend!

Réponse de Milly Grace
Beautiful Jewellery and Great Customer Service
Not only is the jewellery beautiful, it’s affordable and the customer service is exceptional. I have worn my necklace to the gym and for swims and so far it hasn’t tarnished. I had a problem with my bracelet and they emailed back straight away and gave me a replacement. Will recommend to everyone.

Réponse de Milly Grace
Lovely jewellery and great customer…
Lovely jewellery and great customer service. I had a small issue with an earring which they responded to immediately and issued a gift card to compensate. Highly recommended!!

Réponse de Milly Grace
Gorgeous Pieces and Excellent customer service team
I have received a few pieces and they have all be lovely. Had one tiny issue with a charm and the customer service team went above and beyond - with a replacement charm sent out immediately and fast tracked to me. I received this in just two days!!

Réponse de Milly Grace
Fab customer service
I recently ordered a pair of earrings with the free hoops as well. I had an issue with one of the free hoops being much too difficult to open so I emailed and was very happy with the response. They immediately sent a replacement pair - excellent customer service.

Réponse de Milly Grace
Fab and speedy customer service!
I ordered 2 bracelets and some earrings from the webpage in May this year, and was really happy with the quality and design. When I had an issue one of the earrings a month later, customer services were very quick to respond and make it right which I really appreciated!

Réponse de Milly Grace
I absolutely love the earrings I got…
I absolutely love the earrings I got but unfortunately one fell out of my ear😭 really sad as I really liked them.

Réponse de Milly Grace
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.






