Minsterbaywatch Avis 

This company appears to be more interested in making money by fining motorists than by providing a parking service. Having parked for a dental appointment with my disabled wife, I found the ticket machine was out of action, covered and taped. Despite a search there was no indication of an alterative means of payment. The dental staff informed me that I would not be alone in receiving a fine, unless I could pay by phone (which I did not have with me). How long is a company allowed to operate a car park with a broken ticket machine, no indication of payment alternatives and a stesdy income from fines?

I have had a payment demand today for a ticket for which the original notice was never received. This may have been because the post service failed to deliver or, most likely, because they never sent one in the first place. The alleged contravention was a £60 increasing to £100 after 14 days, then increasing to £155. I run a fleet of over 250 vehicles and all parking and speeding offences are always dealt with within 3 days, usually the same day as they are received.
There is no right of appeal given as it is over 28 days from, when they claim to have sent the original charge. The website states they are unable to discuss parking charges over the telephone and there is no other way of contacting them, the email address given states that they are unable to assist with PCN's already issued. Following the appeal links, it is rejected as over the time limit.
If one of our drivers has made a contravention, we will always pay, but surely we can expect a fair service and some reasonable communication channels to be in place.
Overall, this is a thoroughly unprofessional service by an apparently unscrupulous company.

Medicine minister Baywatch gave me a parking ticket in the free car park because I hadn’t registered as a mother and baby in the spaghetti junction that is Meadow Hall Sheffield knowing it’s free parking everywhere I parked in a underground part of it which I didn’t want, but I can’t fathom where to go there any time anyway And they ended up with a car parking ticket in a free car park on a Sunday mince to make it really hard if you want to query it you have to write a handwritten letter. If you want to pay it that’s easy enough. They’ll do that straight away funny that isn’t it they make it as hard as anything for you to appeal. super easy to pay who wants to write a letter pure ripper

The worst type of company. Unreasonable when appealing my disabled daughter’s parking fine. Having a machine with no cash option and no WiFi or phone signal available is unethical. Hang your heads in shame.

Terrible company.

Attended York College as a volunteer for students to practice on. I was unaware you had to register your vehicle as I was uninformed on arrival. Two weeks later, I Received a parking notice fining me £60 or £30 if I pay within 14 days.

I submitted my appointment card with said date and time of appointment as evidence to prove I was at the appointment and not just parking there for free. And they have rejected my appeal and offered that I can pay £20 as a goodwill gesture. Or if I take it the ombudsman as an appeal and it gets rejected again I will have to pay the full £60.

Last time I’ll be volunteering to go let students practice on me to help them qualify 👍 good job Minster Baywatch.

Notice Number 71206958

Absolutely disgusting company. Issuing fines for disabled people displaying their badge. Appealing is a waste of time as they have no morals just out to exploit as many people as they can. They have no compassion for disabled people and their daily struggle. I would advise everyone to stay well clear. This happened at Meadowhall Sheffield somewhere I will never go again. I will spend all my money elsewhere - horrendous experience

Received a parking ticket. Evidenced we had paid. Kept receiving demands for payments. The company makes it deliberately difficult to contact them. Emails are the only route but don’t get responded to. X5 went without response. Had no choice but to pay the fine. System would not take the payment figure. Attempted contact to no avail

In summary, companies making fines should be legally bound to provide routes of contact and have deadlines to respond. We asked for their policy on this and they failed to respond

In summary, companies like Minster Baywatch should be closed down. They get a 1.1 rating for a reason. They are a rogue business

Councils need to take responsibility to read all these appalling similar reviews and stories and stop renewing or awarding contracts to Minster Baywatch

Wish I could put a negative, they sum up everything that's gone downhill in the UK, just nasty,greedy, empty souls.

This is a shocking company. Try not to get caught by them. If you do don’t even try to appeal, you just get the standard letter. Even though I did have children in the car, I also have a disabled pass which I believed allowed me to park anywhere. Also they mentioned a court case where the driver lost. Just to check you feel a bit threatened and pay up.

I have complained against a parking fine, but instead of addressing the issue (I had to park in a undesignated spot as there were no other places despite having already paid for one), they send an automated response with no reference to my original complaint at all.

This company rob the elderly, charging a fine for a elderly disabled lady parking over the parking lines so that she could get in and out of her car - she had to do this as there was no disabled spaces and she needed to pick her prescription up.

They refused an appeal despite having the situation and circumstances explained to them, then POPLA (who are just as bad) refused the appeal as they said the appeal code was invalid (the code Minster gave us)

This lady has paid £155 now after receiving further threatening letters and has left herself and her grandchildren short (she is the carer for two teenage grandchildren).

This is so wrong but this company does not care as long as they rake the money in.

Should be ashamed!

Con artists and theives! That’s what they are! On the prowl to rob shoppers at Meadowhall! No clear signage to tell you that permit holders only in partner and child bays! No clear signage what so ever! Other side of road a small yellow sign very small writing not clearly visible at all! Never known anything like this before at a shopping centre! Robbed me of £60 you can appeal it but then they’ll charge you £100! So basically you can’t appeal it or they’ll rob more money off you. Absolute disgrace! Will report them to the regulator! Meadowhall has lost my business and friends and family! I will make it known or social media!

If I could give 0 stars I would. Fining emergency service workers because of being over time due to not being able to finish work on time due to dealing with emergencies. My daughter has received well over 20 fines over the last 2 years due to this and even when she has explained what has happened they tell her she still has to pay. She’s even been threatened with court and bailiffs due to them not sending out initial letters. This company should be absolutely ashamed of themselves our emergency service workers are dealing with life or death situations and are not able to just walk away from a situation to put an extra couple of quid on!

Absolute robbers! I wish I could give -100 but won’t be enough either. No empathy. The appeal process is a joke. They are out there to rob people. Looks like a company run by criminals. Astonished that they are allowed to operate. UK regulations are rubbish. You should boycott the businesses who use them at their premises.

Went to the Casino in Bolton on the 29th March at 4.45pm. Console on Reception not working. Told to write down registration no which I did. Received a £100 fine for the 30th March around 1am which was when I left the Casino.
Now apparently I have to prove I was there or the fine stands.
I really need this !!
Minster Parking = Demanding money with threats and no supporting evidence. They rely on people being too spineless to stand up to them.

How can the company improve simple stop being such rogues, directors Scott Binnington & Christopher Ian Wilson who I suspect is M Baywatch owner ,this being is tenth company have they never made a mistake,offered to pay for the parking plus their expenses,offer was refused,I entered one of the car parks they operate,I was looking for a pub missed the entrance distracted,I did not know I was in one of their camera controlled car parks,I stayed 1.27 minutes later on the way out ,I noticed,to late then to do anything about it ,so 155 pounds 8 months later I payed it just to get the parasite crooks of my back M Baywatch York based

Zero would be more appropriate. Had a lovely day out in teeside meeting up with my daughter and her partner shopping for holiday clothes and kitchen utensils. Afterwards we had a bite to eat in Nandos before heading off home to Sheffield. Never saw a parking sign and thought it was the same principle as Meadowhall free parking no limit. A few days after our return slapped with a hundred pounds fine for overstaying in the car park. We were literally there 5 hours which isn’t really enough time to peruse all the shops as there were some we didn’t go in. Spent a fortune nevertheless so with the fine on top it pushed us over the edge. Will not be going to Teeside retail park ever again and neither will my family or their partners. Lovely day out ruined but not going to appeal as looking at these reviews it wouldn’t be worth it. Rang the Centre management and was told they would pass the information on but I doubt it . Croc of 💩

Keyed my reg, received a ticket/ receipt and still got a fine for £100 /£60. The ticket machines and cameras are not synchronised and provide false information. Appealing was futile. More threats and intimidation of court action and further cost. Motorist are seen as a 'Cash Cow' by these firms - As reported in the Daily Mail.

****DO NOT USE THIS FIRMS CAR PARKS***

These guys are flouting the law, do not use. They refer you to POPLA for another appeal, but they are hand in glove with each other. This is more than sharp practices, this is a cartel!!!

This company is awful and just fraudulent. Reported to actionfraud.police.uk
If you purchase a ticket, they're relying on you having thrown it away after a few days and issue you a fine. 1000s have been scammed by these criminals this way. We are now going to take them to court, not just appeal the fine. We still have our ticket as evidence. Utter tossers! People have ended up with CCJs and they should report them to the police, linked above, immediately.