I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldn’t be happier! The entire process—from browsing the website to making the purchase—was so smooth and easy. Their... Voir plus
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Great lamps, good customer service! Lamp shipped quickly and was well-packaged. Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship... Voir plus
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Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You fina... Voir plus
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I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Well-designed, well-made, well-priced lighting has been, well, non-existent … Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
Coordonnées de contact
151 Airport Drive, 12590, Wappingers Falls, Etats-Unis
- hello@mitzi.com
- mitzi.com
4,1
Bien
111 avis
N'a pas répondu aux avis négatifs
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LaDonna was wonderful
LaDonna was wonderful! I already had some ideas of my own and she helped me hone in on what lights would work best together and fit the look I was going for. Also, she told me when something wouldn’t work size wise. I had another question after our consultation and emailed her. She responded quickly with a helpful response.
3 août 2023
Réponse : mitzi.com
Hello Colleen,
Wow! Thank you for your positive feedback and compliments on our Stylist, LaDonna! We are happy to hear she was able to assist you with your lighting needs!
Love & Light,
~Mitzi Team
Love this fixture so much I bought…
Love this fixture so much I bought another,
Great experience beautiful fixture A+
11 août 2023
Réponse : mitzi.com
Hello Alison,
Thank you so much for your positive feedback, we really appreciate it! We're excited to hear that you love your fixtures!
Love & Light,
~Mitzi Team
Fixture had a broken bulb then they no…
Fixture had a broken bulb then they no longer sell the bulb that they were making me buy then sent me a link to bulbs.com to buy replacement bulbs. Fixtures had damage and they wouldn’t replace even though cheap gold finish was rubbing off. I’d stay clear of this company. Way better lights out there.
10 août 2023
Réponse : mitzi.com
Hi Chris,
Thank you for your feedback. We are still testing our led bulbs for compatibility for our customers. If you purchased your fixture from our website and your fixture arrived damaged, we would be more than happy to replace your fixture under warranty. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023.
• To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment.
• All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant.
• Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures.
Love & light,
The Mitzi Team
Lighting is so important in an…
Lighting is so important in an interior, but good design can be so expensive. The bedside lamps I bought from Mitzi are more interesting, unique, and attractive than choices in other brands that cost a lot more.
5 août 2023
Réponse : mitzi.com
Hello Troy,
Thank you for your positive feedback! We really appreciate it!
Enjoy!
~Mitzi Team
Not worth the hassle
No shipping confirmation, website account doesn’t have correct information, no one responds to customer service emails, charged twice for lights which shipped twice. Refused to refund money when lights returned. Worst customer service ever. Lights are nice but not worth the hassle and expense.
26 juillet 2023
Réponse : mitzi.com
Dear Lorraine,
Thank you for your feedback. We sincerely apologize for the issues with your order. At Mitzi we strive to provide our customers with excellent service. We are constantly working to improve our website and overall customer experience. Please be on the lookout soon for an email with the hopes of you letting us make this right with you. Again, we apologize and would love for you to keep us in mind for your next lighting project.
Love & Light,
~Mitzi Team
Great customer service!
Mitzi has gorgeous lights and great customer service. I didn't like the way one of the sets looked when I saw it in person but they took it back no questions asked
11 juillet 2023
Réponse : mitzi.com
Hello Wyatt, thanks for your positive feedback! We hope to see you on your next lighting project!
Kind regards,
~Mitzi Team
Description didn’t make clearmor…
Description didn’t make clearmor obvious the wall sconce had no switch. Had to spend extra $ for my electrician to convert a switch.
I was sent a 20% for my next purchase but it expired a couple of days before I went to use it.
Customer service was unable to give me a new code :(
23 juillet 2023
Réponse : mitzi.com
Hey Kristen,
We appreciate your feedback. Our website does not state that this fixture is a plug-in or that it has a switch attached to the fixture itself. Our Renee collection has a plug-in version here https://mitzi.com/Product/HL249101-AGB/BK. We offer promo codes throughout the year. These promo codes expire after the sale period. We're sorry to hear you missed a promo sale, but please keep in mind we always have promo sales, and you will be in the know if you have registered to receive text messages or emails from our website! Thanks.
Lovee & Light,
~Mitzi Team
I see the light shining bright!
Best god damn light of my life!!! You light my fire only with Mitzi!!!! My neighbour loved the new Bailey Chandelier so much they almost saw the light at the end of the tunnel ha-ha!
25 juillet 2023
Avis spontané
Réponse : mitzi.com
Hi there,
Thanks for your positive and hilarious feedback :-)! We are happy to hear you love your chandelier! We can't wait to see you for your next lighting project!
Love & Light,
~Mitzi Team
Great product and service!
Love my new chandelier! Order arrived quickly and installation was very straight-forward. Planning to order matching table lamps soon.
9 juillet 2023
Avis spontané
Réponse : mitzi.com
Hey there,
Thanks for your positive feedback! We are happy to hear you love your chandelier! We can't wait to see you for your next lighting project!
Love & Light,
~Mitzi Team
Received damage light
Received damage light. I have left numerous messages requesting a new light or replacement for broken shade and have received no response.
Don’t order from this company
29 mai 2023
Réponse : mitzi.com
Hi Renee,
We appreciate your feedback and apologize that one of your sconces arrived damaged. We have reached out to you via email twice now in reference to your issue. You should have received two emails from our Hello@Mitzi.com email. Please check your spam/junk folders as sometimes our emails will end up there. We would love to make this right by either sending you a replacement glass or an entire fixture! Whichever is needed to make this right for you. We appreciate your business.
Respectfully,
~Mitzi Customer Service Team~
Love!
We have loved every fixture from Mitzi. High quality, very nice and reasonably priced!
20 avril 2023
Réponse : mitzi.com
Hey Sarah,
Thanks so much for your kind words and positive feedback!
Love & Light,
~Mitzi Team
I am trying to return an item and no…
I am trying to return an item and no one replies to me!
21 juillet 2023
Réponse : mitzi.com
Hi Daniela,
Thanks for your feedback and we apologize in our delay in response. Please look out for an email from us from Hello@Mitzi.com!
Love & Light,
~Mitzi Customer Service Team
Love the light I ordered from Mitzi
Love the light I ordered from Mitzi. It’s a striking contemporary light. It's a statement piece that always draws compliments.
23 juillet 2023
Réponse : mitzi.com
Hey Suzanne,
Thanks so much for your kind words and positive feedback! We are happy to hear that your fixture has been a great compliment and conversation starter in your home! We appreciate your business and hope to see you on your next lighting project!
Love & Light,
~Mitzi Team
Mitzi always has something fresh
Mitzi always has something fresh, new and perfect! Love the tastemaker designs and ideas that I can take to my home. The quality and function of Mitzi lighting never disappoints.
21 juillet 2023
Réponse : mitzi.com
Hi Tracy,
Thanks for your kind words and feedback! We really appreciate it! Thanks for being a loyal Mitzi customer!
Love & Light,
~Mitzi Team
new light bulbs detract from fixtures.
We have several Mitzi light fixtures at our house. The design of our fixtures highlights the bulbs. The new LED bulbs are not attractive and because the bulbs are so prominent, our fixtures are less appealing.
21 juillet 2023
Réponse : mitzi.com
Hi April,
Thank you for your feedback we really appreciate it! We will be sure to inform our engineers and design team of your review on our led bulbs. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023.
• To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment.
• All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant.
• Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures.
• Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale.
Love & light,
The Mitzi Team
We have a variety of Mitzi fixtures in…
We have a variety of Mitzi fixtures in our house and we love them! They are elegant and at the same time have a bit of whimsy. Ordering is easy and delivery for us was fast and in time to complete our projects!
21 juillet 2023
Réponse : mitzi.com
Hey Christa,
Thanks for your kind words and feedback! We really appreciate it!
Love & Light,
~Mitzi Team
Purchase has not arrived..
Purchase has not arrived... 7 weeks later...
Where is my order???
6 juin 2023
Réponse : mitzi.com
Hi Chessie,
Thank you for your feedback. We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. We were unable to replenish our bulb stock in order to fulfill your order request. We sincerely apologize again that these updates impacted your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed!
• To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment.
• All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant.
• Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures.
• Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale.
Love & light,
The Mitzi Team
I contacted Mitzi regarding the use of…discount code.
I contacted Mitzi regarding the use of a 20% discount code that I discovered after I completed my order. They generously extended the discount and applied a credit to my account. Thank you.
8 juillet 2023
Réponse : mitzi.com
Thanks, Dawn, for your positive feedback! We sincerely appreciate your business and hope to see you on your next lighting project!
Réponse : mitzi.com
Hi Mardi! We appreciate your kind feedback, and we hope you enjoy your beautiful new lighting! See you on your next lighting project! Cheers!
Réponse : mitzi.com
Hi Debbie! We appreciate your kind feedback, and we hope you enjoy your beautiful new lighting! See you on your next lighting project! Cheers!
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