I recently purchased some light fixtures for my guest bedroom from Mitzi, and I couldn’t be happier! The entire process—from browsing the website to making the purchase—was so smooth and easy. Their... Voir plus
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Lisez les avis des autres
Great lamps, good customer service! Lamp shipped quickly and was well-packaged. Their website doesn't have a great cancel order feature, but after I accidentally double-ordered they let me ship... Voir plus
L'entreprise a répondu
Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You fina... Voir plus
L'entreprise a répondu
I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Well-designed, well-made, well-priced lighting has been, well, non-existent … Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
Coordonnées de contact
151 Airport Drive, 12590, Wappingers Falls, Etats-Unis
- hello@mitzi.com
- mitzi.com
4,1
Bien
111 avis
N'a pas répondu aux avis négatifs
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Horrible experience
Horrible website - I tried at least twenty times to place an order and finally it went through. Although it actually went through twice but I only received one order confirmation. I’ve reached out to support to return extra items and have not heard back. Please get back to me.
11 mars 2023
Product was beautiful and shipping and…
Product was beautiful and shipping and customer service was wonderful
14 septembre 2022
Shipping and customer service poor
Shipping and customer service were poor, had to reach out through social media to get any attention (delayed by a lot of weeks) - would have been great to be able to talk to an actual person. Lighting is nice though.
1 février 2023
Réponse : mitzi.com
Dear Clayton,
Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon.
Love & light,
The Mitzi Team
Not a great experience!
Their shipping system said they'd ship at a certain date. I reached out when the product hadn't shown up nor changed to "shipped" almost two weeks later. Eventually they sent a brief email that said "Your product is shipped with FedEx tracking ######." When I went and looked, they had created the shipping label AFTER I reached out to them, so I guess they were just waiting for me to complain before shipping? Seems inefficient.
The only reason I am not giving one start is because the light bulbs did show up in the end, it was just two weeks after I needed them and I had to be the one to initiate shipping the product I paid for.
17 mars 2023
Réponse : mitzi.com
Dear Kyle,
Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon.
Love & light,
The Mitzi Team
Love the light!
Love the light!
Globe arrived broken but company immediately shipped replacement.
1 mars 2023
Quality of lighting is good, too many promotional texts & emails
Quality of lighting is good, there is just way too many emails and texts with promotions. I regrettable signed up with my telephone number for texts. I don't need multiple texts per week, light fixture purchasing is not typically a weekly recurring event.
5 avril 2023
customer service fail
I love your product BUT not being able to call or message you with questions as I was able to before has stopped me buying anything else.
Extremely frustrating to only be able to leave an email, which by the way was NEVER RESPONDED TO
5 avril 2023
Réponse : mitzi.com
Dear Jo,
Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon.
Love & light,
The Mitzi Team
Loved the lights
Loved the lights. Quick shipping. Nice heavy materials. Would buy again.
5 janvier 2023
Horrible experience with a light…
Horrible experience with a light fixture from this company. Paid $400+ for this fixture and 3 years later it has tarnished beyond recognition in my bedroom. Mind you, I live in NYC far away from any bodies of water or anything else that could cause this.
I would never buy from them again. They also offered me no solution to the issue after I reached out via email 4 times in an effort to get help! Horrible customer care, Horrible product. And the site I got the item from wont do anything about it since its been 3 years of ownership. But most importantly the company itself wont do anything about it.
If your not going to offer a replacement, at the very least or a coupon so I could get a replacement if I choose to on my own, don't suggest that I buy a metal cleaner and call it a day! Very unprofessional.
2 juillet 2021
Avis spontané
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