mitzi.com Avis 111

It's been over a month and my order still hasn't shipped nor have I received any updates on the order.

This item never shipped I ordered over 2 weeks ago and have reached out to customer service but never heard back.

Do not buy. The fixtures have incandescent lights they are discontinuing. New LED bulbs are $34 each!!! This is $544 in new bulbs to make them all match by replacing all 15 in the fixtures I bought. They should send me these for free. Misleading to say they include bulbs. I cant believe I wasted $2500 on these lights for my brand new home.

Bulbs blow. No one will replace them. $18 each per bulb!! Lights are beautiful but the bulbs blew out immediately the same week they were installed in several of the Meadow lighting fixtures in my new home. Installed by a certified electrician too. While I bought them from Overstock they pointed me to the Manufacturer Mitzi who had also pointed me back to Overstock. Still no one has agreed to send me new bulbs. Infuriating bc I put the Meadow fixtures throughout my home and spent over $2500 only to have light w bulbs out. Horrible. Terrible customer service.

I have emailed twice regarding my order. I ordered my lamp on 5/30/2023. I have not received it, nor do I have a tracking number or the carrier name.
I am very dissapointed

Mitzi has excellent customer service and great sales . Their lighting styles are perfect for my renovation .
Five STARS always !

Super easy for my electrician to install. I love this fixture! Looks great along my sloped ceiling.

Unfortunately, I received a damaged glass globe. When I asked for a replacement, I was sent an entirely new fixture. This was generous but now I have an unusable fixture due to a broken globe. A replacement globe would be great so that this fixture does not go to waste!

I ordered the wrong size light bulb and wanted to exchange them. No one replied to my contact form or my phone call to Hudson Valley. The worst customer service ever!!

Good packaging and exactly like the photo. Fast ship.

Almost my entire home has been upgraded with Mitzi light fixtures and every time they hit it out of the park. So gorgeous, customer service is amazing. Highly recommend!

Ordered on December 15. Item shipped next day. Sat in warehouse for a month and you refused to contact warehouse or arrange for new shipment. You refused to offer refund or ship new item until I disputed charge.

I purchased the light for over my kitchen sink. The light I received was exactly what was advertised. It was packaged well and came on time. I would purchase from Mitzi again.

Love the lights . Gorgeous. Look better in person

Was never able to establish trade account.

Great! Thanks for offering free shipping (even to HI)!

Our order never arrived. It was listed as sent but also stored in your warehouse. Your abysmal customer service did nothing until we finally disputed the credit card charge a month later. You finally at least issued a refund for the several thousand dollar order.
What a shame. Your fixtures are attractive and high quality.

Very good quality. Also frat customer service. I had to cancel an order over the phone and it was sorted out quickly.

I absolutely love our new entryway light. It's a work of art! Installing it wasn't a walk in the park, mainly because the wires weren't color coated and I had to do some research to figure out how to know which was the ground wire / live wire, etc. For a better customer experience, perhaps including some instructions with the lights would make it a 5-star review.

Wrong? Four weeks to ship? No response to repeated emails? And YOU DON'T KNOW what's wrong?

Oh my God, you pathetic, heedless, incompetent losers. Please just kill yourselves, and make this a better world!